Coming October 25: PeerSpot Awards will be announced! Learn more
2019-09-05T16:30:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
  • 7

What needs improvement with ServiceNow IT Business Management?

Please share with the community what you think needs improvement with ServiceNow IT Business Management.

What are its weaknesses? What would you like to see changed in a future version?

6
PeerSpot user
6 Answers
Manish Rajora - PeerSpot reviewer
Project Manager at IT Solutions India Pvt Ltd
Real User
2020-06-08T06:11:04Z
08 June 20

I would like to see some artificial intelligence incorporated into the management functions. The initial setup is complex and should be simplified.

reviewer1331706 - PeerSpot reviewer
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
2020-04-23T10:13:40Z
23 April 20

One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult. It's a gap in the solution. What I do now is take the data from ServiceNow and put it in Power BI for visualizing and for combining data analysis because ServiceNow doesn't give me that option. Also, the performance on the test boarding in my view is quite slow - every time that you change something in the automatic report, your interaction in building the dashboards is really horrible. For additional features, I think we are now implementing our own chat bot, so they should do a lot more on visualization. I would prefer to have a really nice interface into Power BI if their test board is not up to it.

PradeepPandey - PeerSpot reviewer
Chief Technology Officer at a renewables & environment company with 11-50 employees
Real User
2020-01-15T08:04:00Z
15 January 20

The solution is quite extensive, and I’ve only used the sections related to project management. I’m not sure if it was lacking any features. For me, it had everything I needed. I’ve never experienced any technical issues at all. The only issue for us is the pricing. It’s quite high in comparison with the competition.

PeerSpot user
IT Project Manager at a tech services company with 1-10 employees
Real User
2020-01-15T08:03:00Z
15 January 20

The program isn't very user-friendly, as it is rather difficult to use. However, it could be the way it was configured in the company I worked for, so I cannot be sure because I don't have any other references.

Bruno-Pires - PeerSpot reviewer
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
Consultant
2019-10-23T05:52:00Z
23 October 19

The cost could be improved. The solution is quite pricey. The solution should have the capacity to integrate with the latest promotion of MES projects. Right now it's not working so well.

JT
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Real User
2019-09-05T16:30:00Z
05 September 19

The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.

Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,952 professionals have used our research since 2012.
Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Jan 15, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
Bruno-Pires - PeerSpot reviewer
IT Governance Senior Consultant at Axianseu Digital Solutions S.A.
23 October 19
Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.
PradeepPandey - PeerSpot reviewer
Chief Technology Officer at a renewables & environment company with 11-50 employees
15 January 20
I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.
PeerSpot user
Project Management Professional at a aerospace/defense firm with 51-200 employees
Aug 16, 2017
We are currently evaluating P6 in our main production facility for managing resources across projects, however, our smaller offices use Microsoft project. Will Project Server give us the same level of resource analysis capability as Primavera? We would prefer to use one PM tool across the organization, if possible.
2 out of 5 answers
it_user195054 - PeerSpot reviewer
User at CA, Inc.
03 August 17
Thank you for reaching out to me on this. As I’m working with CA Technologies (CA PPM) I do not have deep insight into the metrics that Project Server provides on Resources across projects, nor do I have that info on Primavera. Based on a competitive analysis that was executed by a 3rd party on behalf of CA, by interviewing “users” in the market, this is what we got back on Microsoft Project Server and Resource mgt. § Limited automated resource mgt = estimates only without the ability to support chargeback § Uses “red/green” coloring for over/underutilization by time percentage only § Does not incorporate non-project hours § No resource leveling § No skillset proficiency alignment § No searching by skillset Where the opinion on CA PPM was: ( sorry I have pushed this into being a CA PPM advocate ☺ ) Has strong capacity planning capabilities § Deep capacity analytics; analyze resource & capacity demand § CA has utilization capability; need to proactively highlight utilization capabilities For your colleague’s information CA PPM is used by multiple companies in the aerospace/defense vertical, amongst which the Airforce Research Laboratory. I trust this can be of value, let me know if there is anything else I can do.
it_user391077 - PeerSpot reviewer
User at CGI
03 August 17
Hi, You'd better choose Plansiware for Resource Management purposes. It is way more effetive and can provide you all needed metrics.
Download Free Report
Download our free ServiceNow Strategic Portfolio Management Report and get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
DOWNLOAD NOW
633,952 professionals have used our research since 2012.