Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically. They could improve this particular area.
The graphical analytics tools are clunky and challenging to use. We are dealing with the raw data and exporting it to build our data visualization. We do many surveys, and getting those to appear the way we need them is hard. It would be easier to send a hyperlink to a client with a beautiful dashboard.
Customer Experience Management (CXM) solutions help businesses collect, analyze, and act on customer feedback to improve the overall customer experience. CXM solutions typically include features for customer feedback management, data analytics and reporting, workflow automation, collaboration tools, and integration capabilities.
Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically. They could improve this particular area.
The graphical analytics tools are clunky and challenging to use. We are dealing with the raw data and exporting it to build our data visualization. We do many surveys, and getting those to appear the way we need them is hard. It would be easier to send a hyperlink to a client with a beautiful dashboard.
The solution's integration with Salesforce should be improved. Nowadays, every CRM system is adopting Salesforce.