As an administrator, I would improve MEGA HOPEX by adding a WYSIWYG feature for building reports, which would be very helpful. Additionally, I would want reporting customization from the front end web application, not only from the Windows app, which is the customizer. If all changes could be made in the web application, that would be beneficial because every time we need to request access to the server, it takes time in large organizations and involves multiple levels of approvals from cybersecurity and IT security, which can block the project. Regarding dashboards in MEGA HOPEX, they could definitely be better. Having something similar to ARIS would make it easier to build dashboards, providing a what-you-see-is-what-you-get experience, allowing me to drag and drop elements, configure them, and test queries. Moreover, RFQL language is not common, so in MEGA HOPEX, I need to learn RFQL querying. In terms of additional features for MEGA HOPEX, I would appreciate more features for workflows. There are limitations in customizing the email notifications sent during workflows. When creating a workflow, I can configure actions and customize the text, but not the header and footer. Therefore, all emails from the tool come with a MEGA HOPEX header. In large organizations like BPM COE, we want to have our own logo, header, and footer in those emails, but this is not configurable, which I find limiting. I would appreciate easier features to customize workflows and create workflows.
MegaHOPEX lacks comprehensive features that a governance tool should have, particularly in data governance. Furthermore, I have doubts about how risk management and other modules are connected to work together efficiently.
The application diagram still doesn't update smoothly. We often have to spend considerable time manually updating them. Ideally, I would like to see a feature where information text, so it could be automatically updated in the data without needing manual intervention. I think the digital transformation process needs to be reworked. It should allow users to see and account for this movement from the beginning and start with best practices. Another thing is that I believe this digital transformation should be reworked. This would allow users to see and consider this movement from the very beginning and implement it and start as a best practice. And, with use cases to help customers see the value of the digital transformation movement.
EA (Consulting) at a government with 10,001+ employees
Real User
Top 5
Feb 22, 2024
People should have more training about the product. It's a very versatile product. It can be complicated for an average user to use. People with several years of experience working with these tools know how to navigate it. However, it can be overwhelming for a new user. The training materials and learning process need improvement. The product is quite robust. There is no fault related to internal functions and capabilities. The solution needs a clearer licensing model and a transparent method to understand where the licenses are held. Licenses are initially assigned to to people, making tracing difficult. If you require 50 concurrent users across an organization of 1000, you need to pinpoint and maintain who uses them. It becomes very challenging without that internal capability.
An area for improvement in MEGA HOPEX is its vast learning curve. The tool is also heavy, so that's a pain point. MEGA HOPEX is also tricky to use if you don't train for many hours. As a holistic tool, it's supposed to do everything, so everything's connected. For example, your application is connected to data, so your screen is full of information, which works when you have many people working on your information system using MEGA HOPEX. For example, my customer that works with nuclear plants is a big organization. However, the tool would be too complex for a functional organization or a small organization such as in the HR or Financial niche because not as many people work on the information system and the tool. "HOPEX" in MEGA HOPEX stands for Holistic Platform of Excellence, so you can do everything and describe everything, but the tool is too complex for small business users. I also found the modeling tool of ARIS better than the modeling tool of MEGA HOPEX. I rate the tool six on a scale of one to ten because of its complexity.
Senior Business Architect at a transportation company with 10,001+ employees
Real User
Oct 5, 2022
It takes a long time to learn how to use HOPEX. It's hard to work with it because the user interface is bad. For example, if you want to build a complex system diagram, you need a lot of knowledge to do this correctly and make it readable. In MEGA, you need to create a report and it takes a long time to publish it. The publishing is offline. With RDoC, everything is online.
Mega Hopex Functional and Technical Senior Consultan at CapgeminiConsulting
Real User
Top 20
Aug 1, 2022
We don’t have any issues with the solution as it is right now. It offers all the functionalities one would expect. The initial setup is a little complex.
Enterprise Architecture Consultant at ZealHosts Consulting
Consultant
Dec 3, 2021
Of course, there is always room for improvement. There should be an integration with the Microsoft Office platform, for instance. I can compare it to a tool like Orbus. In Orbus, there is already an integration with Microsoft. So, if I already have network diagrams already built in a Microsoft solution, I can bring it into Orbus. I can actually pull a number of the building blocks. I can map parts of the diagrams into the inventory. That is a very, very good feature. MEGA HOPEX could also definitely have a lower price.
Architecte entreprise at a energy/utilities company with 10,001+ employees
Real User
Nov 12, 2020
The user interface for the version that we are using is not modern. This is a complex product. For me, all of the functionality in this product exists, but it is not well explained. Better documentation and training would be helpful. It was very difficult to adapt MEGA to our way of working. You have to spend 40% of the time thinking about how you will implement and use the MEGA concept.
Founding Partner at a tech services company with 1-10 employees
Reseller
Top 20
Oct 21, 2020
There is always room for improvement. Of course, if they could reduce the price it would be more helpful for selling or buying it. They could also perhaps include more out of the box integrations.
IT Consulting Manager at a tech services company with 11-50 employees
Real User
Jan 12, 2020
The support service form MEGA is quite good, but it could be better regarding the EA system competition is getting tougher. I feel that there isn't enough time spent on conservation or knowledge sharing with the MEGA support team. The extensive knowledge sharing is needed, due to MEGA HOPEX has a comprehensive but also complex practical framework. I feels very often struggle to figure out the capabilities of MEGA HOPEX, especially how to maximize the utility of the system.
IT Consultant at a sports company with 501-1,000 employees
Real User
Aug 19, 2019
The solution is really expensive. I sent this same feedback six months ago. I told them they have a lot of opportunities in the Middle East to fill the small and medium businesses niche, even using the cloud. But, the product is very, very costly. They do tend to push people to their professional services, instead of helping the customers with their problems. I understand this is their business. At the same time, however, they need to work on fact sheets or offer some program to help the customers who want to implement it themselves and to make it run properly in their environment. The company seems only interested in selling and not customer satisfaction. I'm not asking for anything for free, I'm just asking them to invest a bit in helping their customers implement their technology correctly. The documentation needs to be more clearly explained. The documentation gives the customers an indication that everything is available, but when they buy the module, they discover that the pieces that they are looking for are not available in the current module, or that they are available in a different module. Then, the user needs to buy a different module or use professional services even though they thought these items were included. It's confusing.
Quality manager at a computer software company with 201-500 employees
Real User
Jun 4, 2019
We use this solution for modeling and we do not have an application side to create forms and deploy applications. It would be helpful if we could use this solution to model an application and then deploy it. If would be better for us if there was a cloud version of this solution available. Continuous integration and DevOps is not yet handled by this solution. We would like to see integration with other products, such as being able to use our workflow with SharePoint and Microsoft Office.
MEGA HOPEX is a single software platform that combines integrated software solutions including privacy and data management, business process analysis, and risk management. By connecting business, IT, data, and risk perspectives, MEGA HOPEX helps your organization get the visibility you need and also helps improve decision-making by using connected EA to eliminate silos and foster collaboration. As a SaaS solution, MEGA HOPEX is scalable, flexible, and secure. It relies on Microsoft Azure...
As an administrator, I would improve MEGA HOPEX by adding a WYSIWYG feature for building reports, which would be very helpful. Additionally, I would want reporting customization from the front end web application, not only from the Windows app, which is the customizer. If all changes could be made in the web application, that would be beneficial because every time we need to request access to the server, it takes time in large organizations and involves multiple levels of approvals from cybersecurity and IT security, which can block the project. Regarding dashboards in MEGA HOPEX, they could definitely be better. Having something similar to ARIS would make it easier to build dashboards, providing a what-you-see-is-what-you-get experience, allowing me to drag and drop elements, configure them, and test queries. Moreover, RFQL language is not common, so in MEGA HOPEX, I need to learn RFQL querying. In terms of additional features for MEGA HOPEX, I would appreciate more features for workflows. There are limitations in customizing the email notifications sent during workflows. When creating a workflow, I can configure actions and customize the text, but not the header and footer. Therefore, all emails from the tool come with a MEGA HOPEX header. In large organizations like BPM COE, we want to have our own logo, header, and footer in those emails, but this is not configurable, which I find limiting. I would appreciate easier features to customize workflows and create workflows.
MegaHOPEX lacks comprehensive features that a governance tool should have, particularly in data governance. Furthermore, I have doubts about how risk management and other modules are connected to work together efficiently.
There is still room for improvement in MEGA HOPEX in my field of work. Some aspects are not working efficiently.
There could be continuous AI enhancements for the platform.
The application diagram still doesn't update smoothly. We often have to spend considerable time manually updating them. Ideally, I would like to see a feature where information text, so it could be automatically updated in the data without needing manual intervention. I think the digital transformation process needs to be reworked. It should allow users to see and account for this movement from the beginning and start with best practices. Another thing is that I believe this digital transformation should be reworked. This would allow users to see and consider this movement from the very beginning and implement it and start as a best practice. And, with use cases to help customers see the value of the digital transformation movement.
The solution lacks additional models compared to other tools.
People should have more training about the product. It's a very versatile product. It can be complicated for an average user to use. People with several years of experience working with these tools know how to navigate it. However, it can be overwhelming for a new user. The training materials and learning process need improvement. The product is quite robust. There is no fault related to internal functions and capabilities. The solution needs a clearer licensing model and a transparent method to understand where the licenses are held. Licenses are initially assigned to to people, making tracing difficult. If you require 50 concurrent users across an organization of 1000, you need to pinpoint and maintain who uses them. It becomes very challenging without that internal capability.
The interface must be improved. The tool is not user-friendly. We have to do a lot of workarounds to get a benefit out of it.
The product must improve integration with other tools.
The tool's UI should be more user-friendly.
I cannot recall coming across any missing features.
An area for improvement in MEGA HOPEX is its vast learning curve. The tool is also heavy, so that's a pain point. MEGA HOPEX is also tricky to use if you don't train for many hours. As a holistic tool, it's supposed to do everything, so everything's connected. For example, your application is connected to data, so your screen is full of information, which works when you have many people working on your information system using MEGA HOPEX. For example, my customer that works with nuclear plants is a big organization. However, the tool would be too complex for a functional organization or a small organization such as in the HR or Financial niche because not as many people work on the information system and the tool. "HOPEX" in MEGA HOPEX stands for Holistic Platform of Excellence, so you can do everything and describe everything, but the tool is too complex for small business users. I also found the modeling tool of ARIS better than the modeling tool of MEGA HOPEX. I rate the tool six on a scale of one to ten because of its complexity.
It takes a long time to learn how to use HOPEX. It's hard to work with it because the user interface is bad. For example, if you want to build a complex system diagram, you need a lot of knowledge to do this correctly and make it readable. In MEGA, you need to create a report and it takes a long time to publish it. The publishing is offline. With RDoC, everything is online.
We don’t have any issues with the solution as it is right now. It offers all the functionalities one would expect. The initial setup is a little complex.
This product is expensive and would be improved by lowering its price.
Of course, there is always room for improvement. There should be an integration with the Microsoft Office platform, for instance. I can compare it to a tool like Orbus. In Orbus, there is already an integration with Microsoft. So, if I already have network diagrams already built in a Microsoft solution, I can bring it into Orbus. I can actually pull a number of the building blocks. I can map parts of the diagrams into the inventory. That is a very, very good feature. MEGA HOPEX could also definitely have a lower price.
I can't speak to which features are missing. I don't have any information on that and don't really have any input. The solution is quite expensive.
The user interface for the version that we are using is not modern. This is a complex product. For me, all of the functionality in this product exists, but it is not well explained. Better documentation and training would be helpful. It was very difficult to adapt MEGA to our way of working. You have to spend 40% of the time thinking about how you will implement and use the MEGA concept.
There is always room for improvement. Of course, if they could reduce the price it would be more helpful for selling or buying it. They could also perhaps include more out of the box integrations.
I would like to see more regular updates released. The deployment should be made easier.
The features are limited. I'm hoping in the future the solution will be bigger and include more items. Right now, overall, it needs more.
The support service form MEGA is quite good, but it could be better regarding the EA system competition is getting tougher. I feel that there isn't enough time spent on conservation or knowledge sharing with the MEGA support team. The extensive knowledge sharing is needed, due to MEGA HOPEX has a comprehensive but also complex practical framework. I feels very often struggle to figure out the capabilities of MEGA HOPEX, especially how to maximize the utility of the system.
The tool usability is weak and it also has a high learning curve.
The solution is really expensive. I sent this same feedback six months ago. I told them they have a lot of opportunities in the Middle East to fill the small and medium businesses niche, even using the cloud. But, the product is very, very costly. They do tend to push people to their professional services, instead of helping the customers with their problems. I understand this is their business. At the same time, however, they need to work on fact sheets or offer some program to help the customers who want to implement it themselves and to make it run properly in their environment. The company seems only interested in selling and not customer satisfaction. I'm not asking for anything for free, I'm just asking them to invest a bit in helping their customers implement their technology correctly. The documentation needs to be more clearly explained. The documentation gives the customers an indication that everything is available, but when they buy the module, they discover that the pieces that they are looking for are not available in the current module, or that they are available in a different module. Then, the user needs to buy a different module or use professional services even though they thought these items were included. It's confusing.
We use this solution for modeling and we do not have an application side to create forms and deploy applications. It would be helpful if we could use this solution to model an application and then deploy it. If would be better for us if there was a cloud version of this solution available. Continuous integration and DevOps is not yet handled by this solution. We would like to see integration with other products, such as being able to use our workflow with SharePoint and Microsoft Office.
* Friendlier import/export to other modeling tools. * Better interaction with project portfolio management tools.