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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering BMC Helix Discovery?

If you were talking to someone whose organization is considering BMC Helix Discovery, what would you say?

How would you rate it and why? Any other tips or advice?

PeerSpot user
6 Answers
Configuration Manager at Tele2
Real User
24 August 22

My advice to others is if they have a business use care for this solution then I would recommend it. I rate BMC Helix Discovery a nine out of ten.

Project Manager & Managing Director at a non-profit with 1-10 employees
Real User
Top 20
27 April 22

I would rate this solution 10 out of 10. My advice is to ask the vendor to demonstrate the product, and then you will be convinced. It can integrate with BMC's own service desk and other service desks.

RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
19 August 21

We can use the solution both on-premises and on-cloud. I would recommend this solution to others. It provides beneficial information. I rate BMX Helix Discovery as a nine out of ten, as it is a good solution, but it should have better integrative capabilities with others.

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5
21 May 21

Overall, on a scale from one to ten, I would give this solution a rating of nine.

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5
01 April 21

We're just customers and end-users. We don't have a business relationship with BMC. We're using the latest versions of the solution within our organization. We use both on-premises and cloud deployment models at this time. I'd recommend the solution to other organizations. I'd rate the solution at an eight out of ten overall.

Doug Hynes - PeerSpot reviewer
Manager, Solutions Engineering at Fusion
12 June 19

Whenever a customer says "I wish the solution had the ability to find this device," I can generally say "Well, it can." That's why I'm so proud that BMC sells this tool and I'm able to provide it. It's because whenever a customer says "Can you find this? Can it discover this?" Yes, it can. I have very little experience where a customer has asked me "Can you find this," and I'm not able to find it. In terms of the tools that BMC sells and tools like this on the market, there is no match. It is a ten out of ten.

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Related Questions
Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Oct 16, 2020
I'm currently evaluating BMC Helix Discovery. I'd like to know what are pros and cons of this solution. Thanks!
See 1 answer
M DALE - PeerSpot reviewer
Technical Architect at Cloudstratex
16 October 20
BMC Discovery has been around much longer so has more out of the box 'connectors' than service now. Look up uControl from Tekwurx, which provides better Service Mapping than BMC Discovery amongst other things when integrated together. BMC Discovery does have a limitation with network devices, but these can be overcome using specific network tools. ServiceNow is a developing product, much the same functionality, but only ever really used to connect to ServiceNow to my knowledge. Both are capable of discovering the cloud. Costs are comparable. Both face a challenge with Microsoft no longer making WMI and SNMP default available in their server offerings. Both are agentless. BMC probably can be made to discover very specific devices, if you want to invest in generating your own coded pattern scripts (and maintaining them). So good for niche operators like broadcasters, digital media etc.
Ariel Lindenfeld - PeerSpot reviewer
Director of Content at PeerSpot (formerly IT Central Station)
Feb 03, 2022
Let the community know what you think. Share your opinions now!
2 out of 3 answers
Horacio Rojas - PeerSpot reviewer
User at University of Hawaii
06 October 21
Product support to our wide range of devices, access to KB, support team to ensure a smooth implementation on our environment and thru the life of the system. 
Erik R - PeerSpot reviewer
Senior Engineer DCMT at a financial services firm with 5,001-10,000 employees
16 December 21
Great product support team to ensure a smooth process when implementing and troubleshooting in the early stages.  User-friendliness of the software is also important, as we have a wide range of people who use it.
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