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Zscaler Zero Trust Exchange Platform pros and cons

Vendor: Zscaler

4.2 out of 5

63 reviews
98% willing to recommend

770 followers

Pros & Cons summary

Zscaler Zero Trust Exchange Platform offers seamless connectivity without traditional VPNs and excels in scalability, accommodating multiple features like cloud-based services. It integrates with multiple identity providers for enhanced security management and provides comprehensive data loss prevention with built-in templates. Despite benefits like advanced web filtering, the platform is expensive with performance and latency issues. It lacks SCMP support integration and comprehensive DLP coverage while requiring improved support and documentation.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Zscaler Zero Trust Exchange Platform provides automatic connectivity when logging into Windows, eliminating the need for manual connections.

The platform offers excellent scalability, making it a highly adaptable choice.

It significantly reduces complexity by integrating with multiple IDPs and application segmentation while offering a streamlined setup process.

The DLP features are built-in, allowing for immediate use without the need to create custom templates, aiding in data protection.

Zscaler Zero Trust Exchange Platform delivers a reliable and seamless user experience with high availability and impressive scalability.

CONS

Zscaler Zero Trust Exchange Platform is considered expensive, with licensing costs deemed high and additional costs incurred for certain features.

There are latency issues noted by users, which, although small, are present when compared to competitors.

The platform lacks detailed granularity for rule and process stipulation, especially for data-driven services.

There are concerns with Zscaler Cloud DLP, as it only provides DLP protection for web traffic, lacking coverage for email, fax, and USB channels.

Implementation is complex, with a recommendation to improve configuration ease and enhance documentation.

Zscaler Zero Trust Exchange Platform Pros review quotes

OM

DR. Ovidio MAIURI

Chief Digital Officer at Challenger Stone

May 18, 2023

The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications.

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reviewer2170611

Security Architect at a computer software company with 501-1,000 employees

Jun 5, 2024

The in-line DLP feature is one of the most vital features

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Technical Consultant at Clear-Pane

Jun 29, 2023

The most valuable feature is its ability to establish connectivity for remote users and remote endpoints. It offers a high level of granularity compared to typical VPNs, which also encapsulate a lot of I/O.

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Zscaler Zero Trust Exchange Platform

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Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

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reviewer1500507

Security Architect at a comms service provider with 201-500 employees

May 17, 2021

You can close your data protection gaps with Zscaler. You can quickly find all the classified, sensitive data across the cloud.

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Senior IT Security Engineer at Mahindra Group

Oct 18, 2023

The customer service and support are very good.

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reviewer1254573

Sr. Consultant, Cyber Security at a tech services company with 501-1,000 employees

Sep 5, 2022

Zscaler Cloud DLP provides you with basic DLP features that you get out of the box such as keywords, regular expressions, and data identifiers, for example, your social security numbers, and credit card numbers, with everything built into the product, so you can directly use those features within the policies. You don't need to create it from scratch, and to me, this is the biggest benefit of Zscaler Cloud DLP. You have a lot of templates to choose from in the solution, rather than having to create templates from scratch or reinvent templates.

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Infrastructure and Network Engineer at Servomex Group Limited

Feb 4, 2021

I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.

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SB

Senthilkumar Balasundaram

Technical Consultant at Tata Consultancy

Jun 26, 2022

The VPN is great for the stability on offer and for the cloud updates and insights you can get.

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reviewer1929183

IT Consultant at a financial services firm with 10,001+ employees

Jan 15, 2024

This secure connection allows users to connect to the Zscaler VPN and access the resources on the office network, making it a highly valuable component of our system.

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reviewer1385028

Senior Security Solutions Architect at a tech services company with 51-200 employees

Jul 17, 2020

The scalability of the solution is great.

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Show 10 more reviews (out of 61)

Zscaler Zero Trust Exchange Platform Cons review quotes

OM

DR. Ovidio MAIURI

Chief Digital Officer at Challenger Stone

May 18, 2023

To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently.

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reviewer2170611

Security Architect at a computer software company with 501-1,000 employees

Jun 5, 2024

There are some performance issues with the solution once the module addition begins

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Technical Consultant at Clear-Pane

Jun 29, 2023

The area that requires improvement is their support. The current support is lacking.

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Zscaler Zero Trust Exchange Platform

Free Report: Zscaler Zero Trust Exchange Platform Reviews and More

Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

850,671 professionals have used our research since 2012.

reviewer1500507

Security Architect at a comms service provider with 201-500 employees

May 17, 2021

There aren't really any missing features that I have witnessed.

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Senior IT Security Engineer at Mahindra Group

Oct 18, 2023

On the improvement side, when we bypass certain internet traffic types, it's currently recommended to have a one-click option, but audio and video aren't always supported. Thus, we need to bypass that kind of traffic. So, it is an area of improvement.

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reviewer1254573

Sr. Consultant, Cyber Security at a tech services company with 501-1,000 employees

Sep 5, 2022

The only issue with Zscaler Cloud DLP is that it only gives you DLP protection from web traffic, which is flowing out, while a full-blown DLP solution such as Forcepoint or Symantec gives you DLP coverage for multiple channels. Zscaler Cloud DLP doesn't give you coverage for email, fax, and USB channels, and this is the only challenge or room for improvement in the solution. It's just an extension on top of what you're buying on the proxy, so it's just an added layer, and it doesn't cover DLP on a very broad level. I'm unsure if Zcaler is in the business of competing with a full-blown DLP solution, and if there's a plan to expand the features of Zscaler Cloud DLP beyond the web channel because you'll have to deploy a full-blown agent for it. I'm unsure if this is on the cards because the solution is just an added layer that you get with your proxy. I've asked the Zcaler team whether there's a plan to go full DLP in the future, but I didn't get a positive response. There isn't any feature I'd like added to Zscaler Cloud DLP currently, because anything you could think of that should be in cloud or SaaS solutions is already there, except for machine learning, as it's the only functionality that seems to be lacking in the solution. Machine learning is an additional policy available in other DLP solutions in the market, but my team didn't find it in Zscaler Cloud DLP.

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Infrastructure and Network Engineer at Servomex Group Limited

Feb 4, 2021

It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best.

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SB

Senthilkumar Balasundaram

Technical Consultant at Tata Consultancy

Jun 26, 2022

I can't speak to any missing features.

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reviewer1929183

IT Consultant at a financial services firm with 10,001+ employees

Jan 15, 2024

Occasionally, issues arise in the LogStack by a third party, particularly for government websites accessed by numerous users.

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reviewer1385028

Senior Security Solutions Architect at a tech services company with 51-200 employees

Jul 17, 2020

There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors.

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Show 10 more reviews (out of 62)

Product Categories

Product Categories

ZTNA as a Service

Data Loss Prevention (DLP)

Cloud Access Security Brokers (CASB)

Application Control

Secure Access Service Edge (SASE)

Cloud Security Posture Management (CSPM)

Cloud-Native Application Protection Platforms (CNAPP)

Remote Browser Isolation (RBI)

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Product Categories

Product Categories

ZTNA as a Service

Data Loss Prevention (DLP)

Cloud Access Security Brokers (CASB)

Application Control

Secure Access Service Edge (SASE)

Cloud Security Posture Management (CSPM)

Cloud-Native Application Protection Platforms (CNAPP)

Remote Browser Isolation (RBI)

Popular Comparisons

Popular Comparisons

Cloudflare vs Zscaler Zero Trust Exchange Platform

Wiz vs Zscaler Zero Trust Exchange Platform

Cisco Umbrella vs Zscaler Zero Trust Exchange Platform

Microsoft Defender for Cloud vs Zscaler Zero Trust Exchange Platform

Prisma Cloud by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform

SentinelOne Singularity Cloud Security vs Zscaler Zero Trust Exchange Platform

Prisma Access by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform

Lookout vs Zscaler Zero Trust Exchange Platform

iboss vs Zscaler Zero Trust Exchange Platform

Tenable Security Center vs Zscaler Zero Trust Exchange Platform

Microsoft Defender for Cloud Apps vs Zscaler Zero Trust Exchange Platform

Cloudflare One vs Zscaler Zero Trust Exchange Platform

AWS Security Hub vs Zscaler Zero Trust Exchange Platform

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CrowdStrike Falcon Cloud Security vs Zscaler Zero Trust Exchange Platform

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