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Xurrent Reviews

Vendor: Xurrent
4.0 out of 5
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What is Xurrent?

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Get the Xurrent Buyer's Guide and find out what your peers are saying about Xurrent, ServiceNow, Zendesk and more!
Xurrent is the #30 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give Xurrent an average rating of 8.0 out of 10. Xurrent is most commonly compared to ServiceNow: Xurrent vs ServiceNow. Xurrent is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a outsourcing company, accounting for 11% of all views.
Buyer's Guide
Xurrent
May 2026
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Helped 899,324 peers since 2012

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Xurrent mindshare

As of June 2026, the mindshare of Xurrent in the IT Service Management (ITSM) category stands at 1.2%, down from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
Xurrent1.2%
ServiceNow13.9%
JIRA Service Management6.8%
Other78.1%
IT Service Management (ITSM)

PeerResearch reports based on Xurrent reviews

TypeTitleDate
CategoryIT Service Management (ITSM)Jun 15, 2026Download
ProductReviews, tips, and advice from real usersJun 15, 2026Download
ComparisonXurrent vs ServiceNowJun 15, 2026Download
ComparisonXurrent vs JIRA Service ManagementJun 15, 2026Download
ComparisonXurrent vs ManageEngine ServiceDesk PlusJun 15, 2026Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.313.9%92%231 interviewsAdd to research
Zendesk4.04.8%91%69 interviewsAdd to research
 
 
Key learnings from peers
Last updated Mar 27, 2026

Valuable Features

  • "When compared to BMC Helix ITSM, the 4me setup is much simpler and less complicated."
  • "The solution is highly stable."
  • "The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

Room for Improvement

Xurrent requires enhancements in asset and configuration capabilities, specifically enabling greater customization and localization beyond just the service portal. Branding options for back-office forms and dashboards need expansion. Adding a built-in asset discovery tool instead of relying on external integrations is crucial. Xurrent lacks maturity compared to previous systems, particularly in advanced integrations, but it meets basic needs effectively. Asset discovery is emphasized as a vital missing feature.
  • "Asset Discovery is a feature that should be added."
  • "We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
  • "One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

Pricing

Xurrent offers a competitive and flexible pricing model, with costs averaging around $45 to $60 per user per month, depending on volume discounts. It stands out for not adding extra fees for features, providing an all-inclusive price structure. While some find it expensive, many appreciate its cost-effectiveness compared to other solutions. The licensing system is adaptable, allowing manipulation of licenses, and it is ideal for enterprises seeking budget-friendly options.
  • "The pricing is expensive."
  • "The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
  • "This pricing falls on the lower end of the spectrum, making it a cost-effective option."

Popular Use Cases

Xurrent is primarily utilized for IT, Human Resources, and project management. Organizations employ Xurrent as an ESM platform to manage diverse functions, including HR, logistics, and supply chain. Implementation partners use Xurrent for enterprise service management, facilities, and other organizational operations. It serves beyond IT environments, demonstrating versatility in meeting various service management needs across different sectors. The flexibility allows adaptation to numerous processes within an organization.

Deployment

Users find Xurrent's setup to be simple and efficient, particularly when compared to BMC Helix ITSM. It takes approximately two to three weeks, depending on client access and resources. Rated highly, the setup stands out as quick and easy, contrasting with IBM and antivirus platforms that require months. As a cloud-based service, Xurrent allows for straightforward implementation, with benefits including its multi-tenancy architecture. Most users experience an effortless setup process.

Scalability

Xurrent's scalability impresses users, offering vast capabilities without compromising speed as it expands. Many experience its effectiveness across diverse organizations, supporting thousands. Some partners successfully implement it, highlighting its adaptability. Users mention it works well for both small to medium businesses and larger enterprises.

Stability

Xurrent demonstrates impressive stability. Users commend its exceptional stability features, noting uninterrupted weekends and absence of support calls, a stark contrast to their experiences with other platforms. Rating it ten out of ten, they express satisfaction with its stability, highlighting its reliability. Stability is often described with terms like "very stable" and "highly stable," reflecting confidence in its consistent performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Xurrent Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Outsourcing Company
11%
Computer Software Company
11%
Construction Company
8%
Retailer
8%
Healthcare Company
6%
University
5%
Performing Arts
5%
Comms Service Provider
5%
Energy/Utilities Company
4%
Government
4%
Non Profit
4%
Hospitality Company
4%
Financial Services Firm
4%
Wellness & Fitness Company
4%
Media Company
2%
Insurance Company
2%
Legal Firm
2%
Pharma/Biotech Company
2%
Sports Company
2%
Marketing Services Firm
1%
Wholesaler/Distributor
1%
Transportation Company
1%
Logistics Company
1%
Educational Organization
1%
Real Estate/Law Firm
1%

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Learn more about Xurrent

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?
  • Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
  • Automation Tools: Streamlines repetitive tasks, improving efficiency.
  • Collaboration Capabilities: Enhances team communication and project coordination.
  • Customizable Dashboards: Provides user-specific insights and data visualization.
  • Security Layers: Ensures data integrity and protection.
What benefits and ROI should be evaluated?
  • Improved Efficiency: Reduces time spent on manual tasks through automation.
  • Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
  • Cost Savings: Lowers operational expenses by optimizing resource allocation.
  • Scalability: Offers flexibility to grow alongside business needs.
  • Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent was previously known as 4me.

Related questions

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What is your recommended IT Service Management (ITSM) tool in 2022?
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  • 181
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  • 106
Do you think, it's better for a company to evolve IT tool consolidation, or change tools by revolt?
  • 93
When evaluating IT Service Management, what aspect do you think is the most important to look for?
  • 398
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Product Categories

Product Categories
IT Service Management (ITSM)

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Xurrent Reviews Summary
Author infoRatingReview Summary
Executive Director at Marval Software4.0As implementation partners, we use 4me for IT and enterprise service management. It features excellent multi-tenancy, though it lacks maturity compared to our previous product. 4me excels in the cloud via AWS, offering solutions where Marval doesn’t.
4me Product Manager at Blue Turtle Technologies4.04me is a versatile ESM platform that manages various organizational functions beyond IT, such as HR and logistics. It includes comprehensive features at no extra cost, but lacks an asset discovery tool. I use it on Amazon Web Services.
Managing Director at Will Consulting4.0I use 4me for enterprise management and find it valuable. However, I believe adding an Asset Discovery feature would be beneficial. Although I haven't tried other solutions or specified a cloud provider, I have not evaluated the ROI yet.
Managing Director at Will Consulting4.0I find 4me stable, scalable, and appreciate its request and project management. Setup is simpler and licensing flexible compared to BMC Helix. However, I wish for more comprehensive asset management and improved branding options beyond just the service portal.