Verint Open Platform pros and cons

Name: Verint Open Platform
Brand: Verint
Rating: 4.3 (2 reviews)

Vendor: Verint

4.3 out of 5

2 reviews
100% willing to recommend

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Verint Open Platform Pros review quotes

reviewer2858082

Senior Technical Consultant at a tech vendor with 201-500 employees

Jun 17, 2026

Since using Verint Open Platform, I have seen a reduction in manual work, with almost a 70 to 80% uplift from the manual effort and other WFM tools when we transitioned to Verint, which represents a very significant uplift and reduction in manual work.

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reviewer2849802

Customer Engineer at a tech vendor with 5,001-10,000 employees

Jun 8, 2026

The companies that implemented the Quality Bot saw operational gains, an increase in NPS, an improvement in quality, and more assertiveness in identifying which agents were not performing at their best.

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Verint Open Platform Cons review quotes

reviewer2858082

Senior Technical Consultant at a tech vendor with 201-500 employees

Jun 17, 2026

One improvement needed for Verint Open Platform is that the upgrades need to be scheduled, and there is a need for application improvement in terms of latency, as real-time takes time to refresh the screen.

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reviewer2849802

Customer Engineer at a tech vendor with 5,001-10,000 employees

Jun 8, 2026

Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part.

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