

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Our team has started working 30 to 50 percent faster, along with a cost saving of around 30 percent and a reduction in downtime by 30 percent.
Verint has some packages, like a try and buy, where you can use the tool for three months to show and see the results.
Since using Verint Open Platform, I have seen a reduction in manual work, with almost a 70 to 80% uplift from the manual effort and other WFM tools when we transitioned to Verint.
With our current staff size, I would say we are saving a difference of fifty staff total thanks to Verint's forecasting.
They would always come back with really great results and answers to questions that they needed.
Verint Open Platform provides very good customer support.
We have had a little bit of difficulty with customer support, as we experience long periods to receive a response back for any kind of issues or complaints we have had.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Cloud and hybrid deployments reduce infrastructure overhead but require careful planning around data security, latency, and integration with existing telephony and CRM systems.
Verint Open Platform's scalability is satisfactory, as we have not seen much in the way of performance issues.
Verint Open Platform's scalability is very good.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
For more subjective criteria such as tone or empathy, Verint Open Platform AI outputs are best used as a starting point for human review rather than a definitive score.
I think I saw maybe a couple of outages here and there, but for the most part, it was quickly fixed.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
It would be useful if the platform could identify bottlenecks, predict capacity management issues, and recommend specific actions to users before operations are impacted.
Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part.
There is a need for application improvement in terms of latency, as real-time takes time to refresh the screen.
To improve Verint Open Platform, I would recommend adding a section that creates easier options for the rostering part, such as work patterns and work events including training, breaks, lunches, and meetings.
many times we have to be aggressive on discounts because of competition.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations.
There are fewer fields on the user screen compared to other products.
The companies that implemented the Quality Bot saw operational gains, an increase in NPS, an improvement in quality, and more assertiveness in identifying which agents were not performing at their best.
Verint Open Platform has positively impacted my organization by increasing the use by the supervisors for their agent workforce, allowing business stakeholders to easily access performance metrics and efficiency.
Automated Quality Management AI-driven auto-scoring and speech analytics capabilities are excellent for large contact centers where manual evaluation of every call is not feasible.
| Product | Mindshare (%) |
|---|---|
| Verint Open Platform | 1.1% |
| IFS Cloud Platform | 2.2% |
| Other | 96.7% |

| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
IFS Cloud Platform offers a modern, adaptable enterprise management tool with a user-friendly design, providing seamless integration and customizable modules for efficient operations.
IFS Cloud Platform streamlines enterprise processes through its cloud-based architecture, favoring adaptability and swift updates. It supports industry standards and offers deep analytics and flexible customization, benefiting industries like aerospace, defense, and manufacturing. Despite needing enhancements in documentation, mobile compatibility, and reporting tools, it remains a viable choice for comprehensive ERP applications in finance, HR, and supply chain management. Integration with systems such as Azure and NetSuite further optimizes manufacturing schedules.
What are the key features of IFS Cloud Platform?In aerospace and defense, IFS Cloud Platform assists with planning and scheduling, while in manufacturing, it manages inventory and service management efficiently. Companies implement it for ERP applications across finance, HR, and supply chain, integrating with Azure and NetSuite to enhance IT service management and project-based scenarios, leveraging its AI-driven PSO component.
Verint Open Platform delivers comprehensive business intelligence with cutting-edge features to streamline processes and enhance data management for expert users.
Designed for enterprises looking to optimize efficiency, Verint Open Platform provides sophisticated tools tailored for intelligent data integration. It enables seamless collaboration across teams, ensuring that the data analysis is accurate and actionable. With a user-centric design, it fosters improved decision-making, supporting a wide array of applications from customer experience to performance metrics.
What are the key features of Verint Open Platform?Verint Open Platform is implemented in financial services to optimize customer interactions, in retail for supply chain insights, and in telecommunications for improving service delivery. Its adaptability makes it a valuable asset across these industries.
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