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Salesforce vs Verint Open Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce
Ranking in Customer Experience Management
1st
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
42
Ranking in other categories
No ranking in other categories
Verint Open Platform
Ranking in Customer Experience Management
37th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Customer Experience Management category, the mindshare of Salesforce is 3.1%, down from 6.2% compared to the previous year. The mindshare of Verint Open Platform is 1.1%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Salesforce3.1%
Verint Open Platform1.1%
Other95.8%
Customer Experience Management
 

Featured Reviews

Sara Shapiro - PeerSpot reviewer
Leads Delivery Associate at PeerSpot
Has improved cross-team collaboration and streamlined case-based workflows
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment. I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Legal Firm
8%
Construction Company
8%
Marketing Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise18
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce?
I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.
What needs improvement with Salesforce?
I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everythin...
What is your primary use case for Salesforce?
I use Salesforce daily, which keeps a log of all my opportunities, helps me manage my accounts, lets me see my team's status, shows where I'm at in the team, how much pipeline I have, and what my c...
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Overview

Find out what your peers are saying about Salesforce, Genesys, Qualtrics and others in Customer Experience Management. Updated: March 2026.
885,444 professionals have used our research since 2012.