NeoLoad is actually really good, mainly because they have a world-class support service.
Tricentis NeoLoad excels in testing on-premise and cloud-based applications with dynamic data correlation and offers robust features like scripting and parameterization. Its key strengths include integration and connectivity but lack protocol support compared to LoadRunner. While it provides insightful reporting, integration with third-party tools like Dynatrace requires extra steps. Challenges include support response time and license management issues post-Tricentis ownership. Enhancements in documentation are needed for improved user experience.