Try our new research platform with insights from 80,000+ expert users

What is SCSM?

Get the report
Helped 859,687 peers since 2012

Featured SCSM reviews

SCSM mindshare

Product category:
As of July 2025, the mindshare of SCSM in the IT Service Management (ITSM) category stands at 1.4%, down from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM)

PeerResearch reports based on SCSM reviews

TypeTitleDate
CategoryIT Service Management (ITSM)Jul 2, 2025Download
ProductReviews, tips, and advice from real usersJul 2, 2025Download
ComparisonSCSM vs ServiceNowJul 2, 2025Download
ComparisonSCSM vs JIRA Service ManagementJul 2, 2025Download
ComparisonSCSM vs BMC Helix ITSMJul 2, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.221.8%91%222 interviewsAdd to research
JIRA Service Management4.19.1%93%86 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Government
26%
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
8%
University
7%
Healthcare Company
7%
Comms Service Provider
4%
Educational Organization
4%
Performing Arts
3%
Real Estate/Law Firm
3%
Non Profit
2%
Logistics Company
2%
Recreational Facilities/Services Company
2%
Renewables & Environment Company
2%
Construction Company
2%
Energy/Utilities Company
1%
Insurance Company
1%
Retailer
1%
Hospitality Company
1%
Printing Company
1%
Mining And Metals Company
1%
Aerospace/Defense Firm
1%
Legal Firm
1%
Wholesaler/Distributor
1%
Consumer Goods Company
1%
Outsourcing Company
1%
Pharma/Biotech Company
1%