Our company's clients prefer SCSM. It is also useful for areas consisting of applications, deployments, server updates, and security updates.
The most valuable features of the solution stem from areas like security updates and deployments. The product's valuable features in our company are attached to the applications and deployments.
For any weaknesses in the product, our company's security team maintains the application for our environment.
The logs and reporting-related features of the product have certain shortcomings where improvements are required.
I have been using SCSM for ten years. My company is a customer of the tool.
My company has a local team to deal with Microsoft-based environments. If there is a need for support, help is provided by the local vendors for Microsoft in Turkey. Sometimes, my company also receives professional support from Microsoft engineers.
If the support required from Microsoft by our company falls under the category known as severity A, the support provided is professional and can be described as an outstanding process handled by Microsoft engineers. There is a dip in the level of support quality provided by Microsoft engineers if the support required from Microsoft by our company falls under the category known as severity B.
I have experience with workstations under Microsoft, Microsoft Exchange, Microsoft SQL Server, and a lot of other Microsoft tools.
I have experience with third-party applications like ManageEngine.
My company wants to deploy and use the product on an on-premises model.
Three to four administrators are required to take care of the product.
The solution offers good productivity at a low price point.
The integration capabilities of the product are directly related to the server or products under Microsoft Windows. The product cannot be integrated with other operating systems like Linux.
The tool's self-service portal impacts user satisfaction in our company since we deal with more than 1,000 servers and 5,000 users and clients who use the solution.
I use Microsoft Windows for Software Center.
SCSM is a product that is included in the licenses that my company has purchased from Microsoft. My company is looking at other products that can help our environment in areas like performance management, log management, and other issues that we couldn't handle with SCSM.
I rate the overall tool a six or seven out of ten.