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Featured SCSM reviews

SCSM mindshare

Product category:
As of June 2025, the mindshare of SCSM in the IT Service Management (ITSM) category stands at 1.5%, down from 2.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM)

PeerResearch reports based on SCSM reviews

TypeTitleDate
CategoryIT Service Management (ITSM)Jun 12, 2025Download
ProductReviews, tips, and advice from real usersJun 12, 2025Download
ComparisonSCSM vs ServiceNowJun 12, 2025Download
ComparisonSCSM vs JIRA Service ManagementJun 12, 2025Download
ComparisonSCSM vs BMC Helix ITSMJun 12, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.322.9%92%221 interviewsAdd to research
JIRA Service Management4.19.5%93%86 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Government
26%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Healthcare Company
7%
University
7%
Educational Organization
5%
Comms Service Provider
4%
Real Estate/Law Firm
3%
Performing Arts
3%
Logistics Company
2%
Insurance Company
2%
Non Profit
2%
Construction Company
2%
Energy/Utilities Company
1%
Recreational Facilities/Services Company
1%
Retailer
1%
Wholesaler/Distributor
1%
Legal Firm
1%
Aerospace/Defense Firm
1%
Mining And Metals Company
1%
Outsourcing Company
1%
Pharma/Biotech Company
1%
Printing Company
1%
Consumer Goods Company
1%
Hospitality Company
1%
 

SCSM reviews

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PraveenSharma3 - PeerSpot user
UX Manager at a computer software company with 5,001-10,000 employees
Verified user of SCSM
Nov 14, 2024
Enhanced remote functionality complements intricate admin management

Pros

"SCCM provides remote tool functionality, which is not in Intune. "

Cons

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow. "
Rolando-Rodriguez - PeerSpot user
Pre sales Engineer at Sonda S.A.
Verified user of SCSM
Jul 24, 2024
Integrates well with existing network infrastructure and has a straightforward setup process

Pros

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions. "

Cons

"They might be looking for additional functionalities that SCSM could integrate. "
Find out what your peers are saying about SCSM. Updated May 2025
856,807 professionals have used our research since 2012.
MD
Infrastructure manager at GEISER
Verified user of SCSM
Oct 20, 2024
Addresses slowness and reporting while managing support and change requests

Pros

"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."

Cons

"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools. "
Sinan Arslan - PeerSpot user
System Administrator at Calik Holding A.S.
Verified user of SCSM
Mar 11, 2024
Offers good productivity at a low price point but needs improvement in reporting area

Pros

"The solution offers good productivity at a low price point."

Cons

"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
Hossam Hussein - PeerSpot user
Senior backend systems engineer at a mining and metals company with 5,001-10,000 employees
Verified user of SCSM
Dec 14, 2022
Helps us manage IT operations, including incident and service requests, but could be easier to create reports

Pros

"We use SCSM to manage all of our IT operations, including incident and service requests and problem management. "

Cons

"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator. "
AR
System Architect at Inetum
Verified user of SCSM
Oct 21, 2023
A solution that performs a variety of management-related use cases exceedingly well

Pros

"I've used SCSM a lot, and its features are valuable."

Cons

"It would be good if Microsoft added custom attributes or tagging like in Jamf."
Neelima Bitragunta - PeerSpot user
Infra Architect at Cognizant
Verified user of SCSM
Jun 3, 2022
Product version discussed: Latest version
Beneficial Autopilot feature, easy to manage, and scalable

Pros

"For our cloud-based deployment of SCSM, the Autopilot is the best feature."

Cons

"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
PeerSpot user
Global Service Leader, Future Energy at a wholesaler/distributor with 10,001+ employees
Verified user of SCSM
Mar 27, 2022
We had to buy additional solutions to sit on top of it to get the required functionality, but it is quite scalable

Pros

"It is quite scalable."

Cons

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."