What is our primary use case?
It's a process mining tool.
The use cases have been secondary insights. We're working with clients to process insights and SAP insights. I look at their pain point processes and bring intelligence investigations to those processes. Intelligence by itself is expensive and scattered. However, if you want to focus on your pain point, it's highly effective.
What is most valuable?
Building the investment to start to just kind of build dashboards to monitor processes has been very useful. This product gives us the ability within intelligence to utilize signal programming or signal widgets to build monitoring within the issued processes. If I have a process and I've got, let's say, conformance issues, I can build those investigations within intelligence. I can monitor them on a daily basis to see how often these processes are following the right process flow and how many times are people outside that flow, for example. Also, we can use it to push simulation back into a manager so we can compare and process flows.
It's easy to set up.
What needs improvement?
SAP has to figure out a better way to price it. Their licensing structure isn't ideal as it's based on data; therefore, it's hard to estimate client costs.
The fact that SAP sold Celonis before buying Signavio is another issue I find with clients. They're using Signavio Mining and saying, "Why should I move to Intelligence?" SAP needs to figure that out also.
For how long have I used the solution?
I've used the solution for about six months. I've used it since February of this year.
What do I think about the stability of the solution?
We do use it in the cloud environment, although we have some clients that do on-prem. However, it is a very, very stable product. I haven't had any issues with it.
What do I think about the scalability of the solution?
It's easily scalable. Obviously, you have to understand the data links and the APIs if it's a non-SAP platform. However, for the most part, it's easily scalable if you know how to build the data links.
We've had 15 to 20 people using the product. That includes both the company and clients. Listening to our process lead, I see them using the product. Those are the main people on it. People are really tied to the process. It's less IT, more of the transformation in the organization teams instead of really IT folks using it. That's the design for Signavio - to allow it to be resource usable and not have to wait for some IT group to do your work.
How are customer service and support?
I can't speak to how helpful support would be. I've not needed it.
We haven't had any issues that we had to contact tech support on. We built the data feeds and everything easily on our own.
Which solution did I use previously and why did I switch?
Celonis is another solution clients might gravitate towards, and the pricing is easier to estimate.
How was the initial setup?
The initial implementation is very straightforward and very easy to set up.
It's the easiest product I've worked with on set up, the whole Transformation Suite.
What's my experience with pricing, setup cost, and licensing?
The pricing structure isn't great right now.
The other modules are priced with licenses. For example, you can buy a manager license, and you can buy Collaboration Hub licenses. Intelligence is priced by data usage, and no one knows how to price the project since we never know how much data will be required to meet the client's needs.
That is an issue. Clients will move to Celonis if they can't figure out how much it will cost them to use Intelligence.
I've got SAP sales admins that can't figure out pricing, so how can we figure out the pricing outside of SAP?
What other advice do I have?
We are an SAP reseller. Basically that's due to the fact that we deal in a lot of SAP products. We are not, for example, resellers.
I have people part of my team that manage the cloud platform.
My first advice would be if you're going to add products to add Signavio Process Hub, do Insights, and then do Intelligence. Intelligence's value is in pinpointing pain areas. It's expensive to do all your processes in Intelligence. Therefore, you want Intelligence on focused processes.
I'd rate the solution eight out of ten. If the pricing wasn't so difficult, I would rate it ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
