Service and Support
Rapid7 InsightAppSec technical support is generally helpful, knowledgeable, and responsive, with users appreciating its assistance. However, challenges are noted in response times, regional time zone management, lack of direct calling options, and reliance on ticket systems. Some users feel the quality of assistance depends on licensing, while suggestions for improvements in feedback integration and faster response are common. Support is available but limited mainly to email, with local offices proving beneficial.
Deployment
Rapid7 InsightAppSec's setup is straightforward and quick. Users find it easy, often taking less than an hour without extra help due to comprehensive documentation. Cloud-based deployment simplifies the process, requiring minimal personnel. Challenges are rare, but some face complexity with API scanning. Many appreciate the lack of maintenance needs, as Rapid7 handles it. Most users emphasize the system's ease of use, even for non-IT individuals, facilitating efficient deployments.
Scalability
Rapid7 InsightAppSec's cloud-based design enables easy scalability. Users find it simple to expand by adding licenses as needed. Many appreciate its adaptability in growth, though costs can be a barrier. The platform suits medium and large enterprises, although integration can be a limitation. Some experience onboarding delays and data retrieval issues. Scalability ratings vary from four to nine out of ten. Most agree it supports expanding user bases and applications effectively.
Stability
Rapid7 InsightAppSec is praised for its stability, with no significant concerns reported. Users find it reliable, experiencing minimal downtime and manageable challenges. Connectivity issues sometimes arise due to internet disruptions, requiring re-scanning. While there are minor challenges during patches, users appreciate prior notifications. Stability ratings vary, with some users noting delays in data fetching and concerns about false positives. However, it generally receives high ratings, often between eight and ten out of ten for stability.