Pulseway OverviewUNIXBusinessApplication

Pulseway is the #14 ranked solution in top Server Monitoring tools, #29 ranked solution in Infrastructure Monitoring tools, and #30 ranked solution in best Network Monitoring Tools. PeerSpot users give Pulseway an average rating of 9.0 out of 10. Pulseway is most commonly compared to Zabbix: Pulseway vs Zabbix. Pulseway is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.
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What is Pulseway?

Pulseway is a remote monitoring and management (RMM) platform designed to help MSPs and IT teams manage modern IT networks, reduce downtime, and achieve efficiency through automation, while increasing end-user satisfaction.

Pulseway’s intuitive interface provides real-time actionable detailed information on servers, workstations, and network devices. Using Pulseway’s customizable alerts, you can quickly identify problems, communicate with users, and automatically resolve issues with built-in commands and scripts.

Some of Pulseway’s benefits and features include:

  • Comprehensive monitoring: Pulseway’s remote monitoring feature provides a complete view of your entire network. Gain visibility into operational data for workstations, servers, virtual machines, network devices, and more. If necessary, resolve issues directly from the same interface.
  • Remote access: Get a real-time view across your network, receive alerts, and remedy problems from anywhere with any mobile device using Pulseway’s full feature mobile app.
  • Automation: Automate repetitive tasks and design auto-remediation workflows, ensuring that critical patches are automatically applied.
  • Quick setup: Get your team up and running in minutes with Pulseway’s simplified deployment and auto-discovery engine. See all the IT endpoints and then rapidly mass deploy Pulseway with pre-configured built-in policies and out-of-the-box scripts.
  • Patch management: Pulseway automates the discovery and application of operating systems and third-party patches to ensure all your applications are kept up to date.
  • Reporting: Use custom or ready-made templates to create reports on system status and events. Reports can be sent manually or emailed automatically on schedule.
  • Backup and recovery: Protect your users’ data wherever it is stored and restore it to anywhere. Pulseway Cloud Backup’s intuitive interface enables you to easily schedule and deploy backups, recover data, and check up on backup status from both the Pulseway web application and the Pulseway mobile application. Quickly deploy backup agents.
  • Vulnerability scanning: Pulseway’s vulnerability scanner is easy to use and alerts for vulnerabilities in real time. With Pulseway’s vulnerability scanner, organizations can easily perform standard vulnerability scans that are regarded as international best practice.
  • Eliminate data loss: Prevent data loss and downtime from ransomware attacks with built-in detection and safeguards that allow for fast recovery after an attack.
  • Service ticket management: Pulseway’s complete help desk and ticketing solution allows you to respond quickly and professionally to user issues.
  • CRM: Get the information and resources you need to focus on your customers and increase opportunities.
  • Project management: Receive real-time project status with details on resource usage and tasks.
  • Finance and billing: Automatically create and post invoices imported from timesheets and expense reports.
  • Time tracking: Log precise information on time and expenses by company, project, tasks, and employees. Automatically record how much time is spent on a ticket for accurate billing.
  • Integrations: Integrate with leading solutions, including:
    • Pulseway PSA
    • ConnectWise Manage
    • Autotask
    • Zendesk
    • Slack
    • IT Glue
    • Kasepersky
    • Bitdefender
    • WarrantyMaster

Pulseway Customers

Dell, Canon, Siemens, Harvard University, Northwestern University

Pulseway Video

Archived Pulseway Reviews (more than two years old)

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System Administrator at a consultancy with 51-200 employees
Reseller
Top 10
Shows the real monitoring of the systems and lets us know how much memory is being used
Pros and Cons
  • "We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
  • "They have good technical support but it's not excellent."

What is our primary use case?

It is a systems monitoring tool. We monitor the performance of the endpoints by checking the Pulseway console. If a particular endpoint is over 90% then it sends me a notification. We remotely control our systems through Pulseway. We do Windows upgrades through the console. It monitors the system and shows the real monitoring of the systems. It also lets us know how much memory is being used. 

How has it helped my organization?

Window updating and checking which endpoints are not performing up to the mark is a big task for us, it has improved my organization because it will give us a complete report. It will track all of the configurations of the system. You can run a report for asset inventory. It gives a report about the hardware that's running on the ground.

What is most valuable?

We like the patching of the window updates in the client's systems. You can automatically do updates with a single click. There are automatic tasks. If you want to run a script in a remote system then you can do so. There are many aspects that make the work for the administrator a lot easier. 

They have made a lot of improvements. We have a lot more reports, there are more automation options and better scheduling features. You can schedule workflows, which tasks you want in your workflow.

For how long have I used the solution?

We have been using it for around nine months. 

Buyer's Guide
Network Monitoring Software
November 2022
Find out what your peers are saying about Pulseway, SolarWinds, Zabbix and others in Network Monitoring Software. Updated: November 2022.
656,862 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable. If we have any challenges, support adds the features that we request as soon as we need them. The development team is very helpful.

What do I think about the scalability of the solution?

Scalability is very easy. We have around 20 users. There are 10 servers on which the users have deployed Pulseway. 

How was the initial setup?

The initial setup was very easy for us. It is easy to deploy. You only have to add one system and it automatically takes the IP range and automatically starts installing in the particular range of that IP. We can install it in half an hour. 

It automatically detects it in our system then you only need to click "install." 

To configure the entire thing takes one to two hours. 

We used Pulseway for support of the deployment. They installed the application on our server. 

What other advice do I have?

We are very satisfied with the product. You can deploy it on your mobile phone and you can control everything about your IP infrastructure from home. You can access the servers from your mobile. 

I would rate it an eight out of ten. 

They have good technical support but it's not excellent. 

It has made life a lot easier for the administrators. It has taken a lot of burdens off of them. There are many reports. You can perform many of the functions remotely. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Director / Lead Engineer at Batten Services International Limited
Consultant
Top 5
Overall a reasonably priced and robust RMM solution for most applications.

What is most valuable?

The Pulseway Dashboard's functionalities have become critically integrated into our workflow processes. Overall a reasonably priced and robust RMM solution for most applications.

How has it helped my organization?

Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection. In addition to this, the dashboard is invaluable for our workshop based staff to be able to see and attend to critical systems issues at a glance to a dedicated screen.

What needs improvement?

Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform. If the product had this functionality it would get a 10/10 rating from me.

For how long have I used the solution?

Approx. 2 years.

What was my experience with deployment of the solution?

No major issues in deployment, our transition from SaaS to hosted implementation was reasonably seamless.

What do I think about the stability of the solution?

In our experience both the hosted and SaaS implementations of this product have been extremely stable.

What do I think about the scalability of the solution?

The only issue we have experienced with scalability of this product is the delay between requesting an upgrade and implementation (approx. 12 hours) due to our time zone difference.

How are customer service and technical support?

Customer Service:

10/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

Previously we had been using Kaseya, switch was made due to to a combination of stability and pricing issues.

How was the initial setup?

Initial setup was reasonably straightforward, follow the manual and ensure you have a SSL certificate valid for the domain record you intend to implement the service on if hosting in-house and you shouldn't run into any problems.

What about the implementation team?

We implemented our SaaS trial through the NZ distributor of this product (Chillisoft), once we have completed our testing, we migrated to a hosted solution which we implemented in-house. The team at Chillisoft are very knowledgeable on this product.

What was our ROI?

Our ROI is approx. 4-5 months with our current usage in each 12 month billing period. This will vary based on your actual licensing requirements and how you on-charge this to clients.

What's my experience with pricing, setup cost, and licensing?

Check your actual requirements, remember that RDP session licensing is based on concurrent active connections, and always ensure you have a few client licenses up your sleeve.

Which other solutions did I evaluate?

Yes, several - from memory Naverisk, Autotask, and Kaseya (incumbent at that point).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Network Monitoring Software Report and find out what your peers are saying about Pulseway, SolarWinds, Zabbix, and more!
Updated: November 2022
Buyer's Guide
Download our free Network Monitoring Software Report and find out what your peers are saying about Pulseway, SolarWinds, Zabbix, and more!