PegaRULES OverviewUNIXBusinessApplication

PegaRULES is the #3 ranked solution in top Business Rules Management tools. PeerSpot users give PegaRULES an average rating of 8.0 out of 10. PegaRULES is most commonly compared to FICO Blaze Advisor: PegaRULES vs FICO Blaze Advisor. PegaRULES is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.
PegaRULES Buyer's Guide

Download the PegaRULES Buyer's Guide including reviews and more. Updated: November 2022

What is PegaRULES?
PegaRULES Process Commander is the latest generation of Pegasystems' industry leading, rules-based business process management (BPM) solution and provides a complete suite of BPM lifecycle tools to build, execute, simulate, and analyze business processes. Delivering a unique blend of process and practice rules, Process Commander provides a BPM lifecycle architecture that includes a patented enterprise business rules engine, process engine, simulation engine, and robust business activity monitoring (BAM) and online analytical processing (OLAP) reporting tools within one common solution.

PegaRULES was previously known as PegaRULES.

PegaRULES Customers
New South Wales, OptumRx, TCDRS, orange, FBI

Archived PegaRULES Reviews (more than two years old)

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Technical Lead at a tech services company with 10,001+ employees
Real User
A scalable product that is easy to install and configure
Pros and Cons
  • "The most valuable feature is the ease of deployment."
  • "We would like to have a better ability to customize PegaRULES."

What is most valuable?

The most valuable feature is the ease of deployment.

What needs improvement?

We would like to have a better ability to customize PegaRULES.

In Pega, it is very important to have good overall system performance. As such, the performance should be improved.

Better automation would be helpful because I would like to see all of the manual intervention removed.

For how long have I used the solution?

I have about five years of experience giving applications support for PegaRULES.

What do I think about the stability of the solution?

We cannot say that any application is fully stable, as it depends on the particular requirements. For example, if we have application automation then we need to make it scalable, but nothing is 100% perfect.

Buyer's Guide
PegaRULES
November 2022
Learn what your peers think about PegaRULES. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,862 professionals have used our research since 2012.

What do I think about the scalability of the solution?

This is a scalable product. We have perhaps 50,000 users across our clients who use it.

How are customer service and support?

I do not generally contact technical support. Instead, our core idea is to determine the issues and resolve them ourselves.

How was the initial setup?

It is easy to install PegaRULES. There are no major issues because we have the proper guidelines for release and configuration. The length of time needed for deployment depends on the requirements for each client.

What about the implementation team?

We have a complete in-house team that performs the implementation and deployment for our customers. This includes creating new rules and definitions, determining which policies are required, managing the system, giving support, and release management. 

What other advice do I have?

We are planning to move our system to the cloud within the next six months, so this is something that we are preparing for.

The suitability of this solution depends on the organization, but in general, I definitely recommend PegaRULES. When assessing the appropriateness of this product for a client, I would first study their requirements.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sidhartha Mohanty - PeerSpot reviewer
Co-Founder and Chief Technology Officer at Areteans
Real User
Top 20Leaderboard
Offers a unique environment where its entire architecture is very unified
Pros and Cons
  • "Offers a unique environment where its entire architecture is very unified"
  • "Customers expect more out-of-box solutions to be readily available"

What is our primary use case?

Our customer base is varied, ranging from insurance to banking to government. In the insurance domain Pega is used for things like policy, as middleman management, policy administration and claims administration. In the banking realm, it's used across multiple areas from CRM systems, customer service, sales automation, and things like loan origination, payment investigations and payment arrangement management. In the government sector, it's used particularly as a case management software to manage processes.

Most of our customers are enterprise businesses, we are partners of Pega and our company functions as a system integrator. I am co-founder and Chief Technology Officer. 

What is most valuable?

One of the valuable things in the solution is that Pega offers a unique environment where its entire architecture is very unified, meaning it's used free across multiple areas. In other products, say IBM, and other solutions, the products range across several solutions and include separate components for analytics, separate components for the UI and a separate component for business roles. Pega, on the other hand, is one unified architecture and that is very valuable. The second thing is that Pega is model driven architecture so building something up on it from models is very quick. 

What needs improvement?

From a room for improvement point of view, what I've seen is that many customers want solutions that directly meet their requirements so while Pega has somewhat vertical solutions on Pega customer service and sales automation, industry and customer experts expect more out-of-box solutions to be readily available on Pega.

It is the same for additional features - the customer expects more business solutions to be directly available on Pega. For example, when I say business solutions, Pega could have a business solution on customer service, a business solution on sales automation. Pega may not have a proper business solution for LOS, or Loan Origination System. These are common business solutions which could be made available in the solution, it would be very good if they could focus on the direct business solutions which customers expect over here.

For how long have I used the solution?

I've been using this solution since 2003, so 17 or 18 years. 

What do I think about the stability of the solution?

As enterprise customers are using it, you can tell it's stable. It's one solution which we've basically used and worked both on-prem as well as on cloud and it's one of the other unique value aspects of Pega, that the same solution can work on cloud as well as on-prem. 

What do I think about the scalability of the solution?

From a scalability perspective, it's scalable. In terms of high volume, we have some applications based out of Vietnam which have millions of cases, so in terms of the number of cases, it's highly scalable. We have other customers who also have a high volume of users. 

How are customer service and technical support?

Because I've been working with Pega since 2003, I can see the improvements that have been made in terms of how they go about establishing contact with customers. These days, it's pretty easy and accessible.

How was the initial setup?

Initial setup is quite straightforward. Deployment time is based on the actual size of the project. On average, it can take anywhere from three to five months to build. Usually, the team servicing from our side is around five to seven people and from the client side it's usually a project manager and a couple of others. 

What other advice do I have?

PegaRules is a very powerful rule engine. It's a very powerful platform to build any sort of solution onto. Where a customer makes mistakes is when they underestimate the business expertise of a partner, so they really need to ensure that initial implementation is right. It is very important to understand who is implementing it on the ground. If they don't understand the business requirements and the required business outcome of management, it can be awkward, and not in line with expectations.

The main thing I have realized is that understanding the business problem and understanding the required outcome for the customer is very important. One of the biggest business areas is to focus on understanding problems and the kind of business outcome the customer requires. It's really about understanding the big picture. 

I would rate this product a nine out of 10. There is always room for improvement, but I've seen many customers getting very good value out of this solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
PegaRULES
November 2022
Learn what your peers think about PegaRULES. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,862 professionals have used our research since 2012.
Björn Podlaha - PeerSpot reviewer
Principal Business Analyst at a tech services company with 201-500 employees
Real User
Excellent BPM system with immense OOTB functionalities and low-code capabilities
Pros and Cons
  • "The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."
  • "PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees). If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training."

What is our primary use case?

We developed an an underwriting platform for an insurance company. In this project I mainly worked as a senior developer. I have more than four years of PEGA experience in both technical and business consulting. My company is an official PEGA partner.  

How has it helped my organization?

The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems.

What is most valuable?

PEGA provides many OOTB functionalities which can be configured for your purpose.
What I really recommend are the following features:

* Case Management (incl. extensive Audit Trails)
* User Interface (based on HTML5 and constantly improving)
* Integration (pre-configured functionalities like REST, SOAP, API)
* GetNextWork (configurable algorithm to route the most critical task to users)
* Multi-Channel-Ability (start your case from whichever device and continue on other channels)

What needs improvement?

PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees).  bla bla. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training. In all of my projects there were many obstacles to solve which weren't simple and which could not be solved by "citizen developers" but only by Lead System Architects with 5+ years of PEGA experience. You can compare PEGA with SAP - if you really know how to use both of them, it can make the difference. If you are only interested in developing automated micro services / processes, than there are far better options.  

I would like to have a lightweight version of the solution, something like Appian or Outsystems that is much more focussed on process core features. If you set up your first projects and you see that you need more functionalities, than it would be great to upgrade to the PEGA platform.  

For me PEGA is sometimes like the MS Office package. In the past you had the core functionalities like Word and Excel, and you were fine with that. Now you have a complete suite starting from SharePoint and Teams and whatever, but in most cases you don't need all the features because you just have a certain purpose where you need the best software. 

CONCLUSION: The PEGA platform is an outstanding product for those companies that are really willing to use it as a BPM PLATFORM throughout the whole company. The many features and OOTB functionalities makes it very valuable for many different use cases. Those companies that are willing to setup a BPM program for a couple of years will definitely benefit from PEGA.


For how long have I used the solution?

More than four years.

What do I think about the stability of the solution?

The stability really depends on the use case. We have two use cases where we use a lot of different tasks. If you have more than 1,000 tasks then there seem to be some problems with the stability. But it may depend on other features like the load balancing and those kinds of things. This isn't my core business but I've heard from others.

How are customer service and technical support?

Technical support is quite good if you don't have very special requests requirements or defects. It depends mostly on your own code, but if it's on the general code provided by Pega, it's quite easy to set up a question to the Pega team and it's usually answered within a couple of hours, sometimes even faster. There's also a lot of information that can be found in the Pega community which is quite helpful.

How was the initial setup?

The initial setup is quite easy. If you use the cloud option, you get the full stack delivered and there's no hassle with setting up certain features or certain information. If you install it on your local machine, it also works fine although it's more complex. If you set it up in a local environment on the local server, then you have to check a lot of different things and especially all the things related to security and that can add some hassle.

What's my experience with pricing, setup cost, and licensing?

Compared to what you get - the costs are reasonable. However the question is, if you really need all features? Pegasystems has a clear focus on big companies. Although the software is really mature and thus could be very helpful for SME companies, the high licence fee will be an issue for most SMEs.

What other advice do I have?

My advice is to suggest people focus on the main purpose for the BPM platform. Are they really looking for a BPM platform, something that gathers all the business processes throughout the company, or is it just for reporting processes like a customer process and connecting it to some SAP processes or some CRM, or whatever. 

If you decide to use Pega as the main platform, then it's a really good choice. On the other hand, if you have a different software in your company like micro services or other big platforms like SAP, then you really should think carefully whether adding Pega as another large solid piece of software is really a good idea, or whether you can find other ways to integrate the other pieces of software for the purpose.

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user1038165 - PeerSpot reviewer
Team Leader at a tech services company with 10,001+ employees
Real User
User-friendly with good visualization and good stability
Pros and Cons
  • "The visualization of the business process and the collaboration aspects of the solution are its most valuable features."
  • "The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing."

What is our primary use case?

We primarily use the solution in claims for our clients in the insurance industry.

What is most valuable?

The visualization of the business process and the collaboration aspects of the solution are its most valuable features.

The solution is more user-friendly than its competition, and more visual. Its level of inference is much lower as well.

What needs improvement?

The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing. 

The UI could be slightly improved.

For how long have I used the solution?

I've been using the solution for five months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

The technical support has been very good. They answer our questions in a straightforward manner.

How was the initial setup?

The initial setup can be a bit complex because you don't just deploy the solution out of the box. It has many possibilities and when you are implementing the solution you are setting specific features to align with the requirements of the business. In POCs and real production environments as well you need to think about all of the different aspects and this makes the setup complex.

What about the implementation team?

We handled the implementation ourselves.

What other advice do I have?

We're a Pega partner.

I'd suggest those considering implementing the solution start small and maybe do a POC. That will give you a sense of what the solution would look like in production.

I'd rate the solution eight out of ten,

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer895692 - PeerSpot reviewer
User at a financial services firm with 10,001+ employees
Real User
getNext removes some management overheads as well as inbuilt reporting. Implementation is a challenge due to the handling of the code.

What is our primary use case?

We worked with different frameworks and components that Pega offers to build a complex process management solution for a large scale financial institution.

How has it helped my organization?

It helped streamline process management, but was difficult to implement due to the quality of vendors available.

What is most valuable?

getNext, because it removes some of the management overheads, as well as some of the inbuilt reporting capability.

What needs improvement?

The UI needs improvement. The product itself does not have too many issues, but implementing Pega solutions is a bit of a challenge due to the way code is handled, and in general the quality of partners available with Pega specialisation could be improved.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user804 - PeerSpot reviewer
Architect at a tech company with 51-200 employees
Vendor
Easy to implement and it's built for change

Valuable Features:

Easy to implement and it's built for change, so that any rapid changes in process can be configured easily.

Room for Improvement:

No Cons as such, but if it's not implemented by knowledgeable resources it's going to be a disaster.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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