PagerDuty Operations Cloud vs incident.io comparison

 

Categories and Ranking

incident.io
Ranking in Critical Event Management (CEM)
16th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
PagerDuty Operations Cloud
Ranking in Critical Event Management (CEM)
1st
Average Rating
8.8
Number of Reviews
35
Ranking in other categories
Process Automation (11th), IT Alerting and Incident Management (1st), AIOps (8th)
 

Featured Reviews

Use incident.io?
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SR
Sep 19, 2022
Reliable, able to expand, and offers good call scheduling
I would say it is a scalable solution. We initially started with a limited number of licenses and then expanded to much broader usage. We never had any issues scaling as needed. We have about 1,000 people using the solution right now, although it may have grown to include even more. I have not seen any requests coming through directly to me regarding increasing the budget allocation for the solution for 2023. If at all, it comes through maybe a later part of 2023. I have not seen any request for an increased budget and therefore do not see us increasing usage in the next little while.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The cost is based on the package you select."
"The price is very high."
"The pricing may be about $1,000 per user."
"There is a license needed to use PagerDuty."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Financial Services Firm
13%
Retailer
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What needs improvement with PagerDuty?
It’s quite hard to reach the support team.
 

Overview

 

Sample Customers

Information Not Available
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast