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OpenText ZENworks Configuration Management Reviews

Vendor: OpenText
4.0 out of 5
174 followers
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What is OpenText ZENworks Configuration Management?

OpenText ZENworks Configuration Management helps you manage both devices and software across your entire environment. A single, unified web console provides insight to both devices and software, improves visibility, and helps reduce costs.
Get the Configuration Management Buyer's Guide and find out what your peers are saying about OpenText ZENworks Configuration Management, Microsoft Intune, Microsoft Configuration Manager and more!
OpenText ZENworks Configuration Management is the #21 ranked solution in top Configuration Management solutions. PeerSpot users give OpenText ZENworks Configuration Management an average rating of 8.0 out of 10. OpenText ZENworks Configuration Management is most commonly compared to Microsoft Intune: OpenText ZENworks Configuration Management vs Microsoft Intune. OpenText ZENworks Configuration Management is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 15% of all views.
Buyer's Guide
Configuration Management
May 2025
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Helped 851,491 peers since 2012

Featured OpenText ZENworks Configuration Management reviews

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OpenText ZENworks Configuration Management mindshare

As of May 2025, the mindshare of OpenText ZENworks Configuration Management in the Configuration Management category stands at 1.1%, up from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

Users appreciate OpenText ZENworks Configuration Management's automation capabilities, ease of deployment, and centralized control for managing endpoints. They highlight efficient software distribution, patch management, and device health monitoring. Enhanced security features and reliable remote management are also frequently mentioned. The flexibility in customizing configurations, robust reporting tools, and seamless integration with other systems stand out as significant benefits.
  • "The most valuable feature is the impact analysis."
  • "Helps me perform changes in connected infrastructure thanks to the discovery features."

Room for Improvement

Users indicate that OpenText ZENworks Configuration Management needs better technical support and documentation. They find the initial setup and deployment processes complex and time-consuming. Users express that system performance issues and instability hinder productivity. Feedback indicates that the mobile device management functionality could be enhanced for more seamless integration. Several users mention the need for improved scalability options and greater flexibility in customization to better align with diverse IT environments and requirements.
  • "The native UI should be simplified because it is outdated and a little bit over-complicated."

ROI

Customers experienced a significant reduction in the time required for software deployment and device management due to OpenText ZENworks Configuration Management. Enhanced automation features led to lower operational costs. Decreased downtime improved productivity across teams. Consistency in compliance and updates was maintained efficiently.

Pricing

OpenText ZENworks Configuration Management provides competitive pricing models suited for enterprises. Packages and costs vary based on user needs, with annual licensing and subscription options. Customers often mention cost-effectiveness and scalable options that support a wide range of organizational sizes.

  • "This is a really good tool for the money."

Popular Use Cases

OpenText ZENworks Configuration Management is primarily utilized for endpoint management, enabling seamless software distribution, patch management, and asset tracking. Users appreciate its ability to streamline and automate tasks such as application deployment and device control. It effectively supports IT teams in maintaining security compliance and optimizing resource allocation across various systems and devices.

Service and Support

OpenText ZENworks Configuration Management receives praise for its responsive and knowledgeable customer service. Users appreciate the support team's quick response time and ability to resolve issues efficiently. Documentation and resources provided are comprehensive and useful. Some feedback highlights occasional delays in receiving help, but most experiences are positive.

Deployment

Users find OpenText ZENworks Configuration Management's initial setup straightforward, often describing it as fast and user-friendly. They appreciate the comprehensive documentation and helpful support, which streamline the process significantly. Some users mention minor challenges due to the complex requirements of larger deployments but generally find the setup intuitive. The overall feedback emphasizes the ease of getting started with OpenText ZENworks Configuration Management and the efficiency it brings to their operations.

Scalability

Users find that OpenText ZENworks Configuration Management is highly scalable and manages large numbers of devices effectively. Some mention that it adapts well to different environments and supports both small and large deployments efficiently. It is noted for its ability to handle complex configurations, though some users have noted that there can be performance issues with very large deployments. Overall, users appreciate its robust deployment capabilities suitable for diverse infrastructure sizes.

Stability

Users find OpenText ZENworks Configuration Management stable and reliable. It consistently performs well under various conditions, handling complex tasks without crashing. Its seamless integration with other systems and minimal downtime contribute to a smooth experience. Users also appreciate its robust features that maintain high performance, even as demands increase. The system is praised for its durability and dependability in managing extensive IT environments.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Configuration Management Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Government
15%
Computer Software Company
13%
Comms Service Provider
11%
Educational Organization
10%
University
10%
Financial Services Firm
10%
Real Estate/Law Firm
8%
Construction Company
5%
Healthcare Company
3%
Non Profit
3%
Wholesaler/Distributor
2%
Hospitality Company
2%
Legal Firm
2%
Logistics Company
2%
Manufacturing Company
2%
Recreational Facilities/Services Company
2%
Retailer
2%

Compare OpenText ZENworks Configuration Management with alternative products

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Learn more about OpenText ZENworks Configuration Management

OpenText ZENworks Configuration Management was previously known as Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management.

OpenText ZENworks Configuration Management customers

Tech Mahindra, NNIT, ASIC

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Product Categories

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OpenText ZENworks Configuration Management reviews

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PeerSpot user
Global Active Directory & Security Manager - VP at a financial services firm with 10,001+ employees
Verified user of OpenText ZENworks Configuration Management
Jan 19, 2016
It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long.

What is most valuable?

It allows us to deploy applications and primitive desktops globally.

How has it helped my organization?

We use it for managing our desktops. We have 350,000 desktops and it allows us to manage and control them relatively easily.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (210 words)
DC
Chief Innovation Officer at SAGGA
Verified user of OpenText ZENworks Configuration Management
Jul 16, 2018
Helps me perform changes in connected infrastructure thanks to the discovery features

Pros

"Helps me perform changes in connected infrastructure thanks to the discovery features."

What is our primary use case?

Asset configuration and change management. Configuration management is the bottom line for all our processes.

How has it helped my organization?

  • Knowing my IT universe and changes to it
  • Better understanding what is connected and why
  • Helps me perform changes in connected infrastructure thanks to the discovery features
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (124 words)
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PeerSpot user
Chief Technology Officer at DoITWise
Verified user of OpenText ZENworks Configuration Management
Feb 5, 2020
Helpful impact analysis and the discovery capability is quite good

Pros

"The most valuable feature is the impact analysis. "

Cons

"The native UI should be simplified because it is outdated and a little bit over-complicated."

What is our primary use case?

This solution is used for configuration management, which supports your change and incident management processes. It is quite good with change management because you can easily run an impact analysis if you're planning for a change. Because you are using the solution's integration management, it ensures that your CIs and CSIs in the virtual state are the same as they are in the authorized state.

You have to monitor your network and it is quite good if you have some automation on-premises because if something happens then you can remediate the incident based on the root cause.

What is most valuable?

The most valuable feature is the impact analysis.

The discovery capability is quite good.

*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Read full review (600 words)