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OpenText Universal Discovery and Universal CMDB Reviews

Vendor: OpenText
4.2 out of 5
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What is OpenText Universal Discovery and Universal CMDB?

OpenText Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.
Get the OpenText Universal Discovery and Universal CMDB Buyer's Guide and find out what your peers are saying about OpenText Universal Discovery and Universal CMDB, Device42, ServiceNow CMDB and more!
OpenText Universal Discovery and Universal CMDB is the #3 ranked solution in top Configuration Management Databases. PeerSpot users give OpenText Universal Discovery and Universal CMDB an average rating of 8.4 out of 10. OpenText Universal Discovery and Universal CMDB is most commonly compared to Device42: OpenText Universal Discovery and Universal CMDB vs Device42. OpenText Universal Discovery and Universal CMDB is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
OpenText Universal Discovery and Universal CMDB
August 2025
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Helped 867,370 peers since 2012

Featured OpenText Universal Discovery and Universal CMDB reviews

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OpenText Universal Discovery and Universal CMDB mindshare

As of September 2025, the mindshare of OpenText Universal Discovery and Universal CMDB in the Configuration Management Databases category stands at 12.7%, down from 13.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Configuration Management Databases Market Share Distribution
ProductMarket Share (%)
OpenText Universal Discovery and Universal CMDB12.7%
ServiceNow CMDB32.7%
Device4222.5%
Other32.099999999999994%
Configuration Management Databases

PeerResearch reports based on OpenText Universal Discovery and Universal CMDB reviews

TypeTitleDate
CategoryConfiguration Management DatabasesSep 15, 2025Download
ProductReviews, tips, and advice from real usersSep 15, 2025Download
ComparisonOpenText Universal Discovery and Universal CMDB vs ServiceNow CMDBSep 15, 2025Download
ComparisonOpenText Universal Discovery and Universal CMDB vs Qualys VMDRSep 15, 2025Download
ComparisonOpenText Universal Discovery and Universal CMDB vs Device42Sep 15, 2025Download
Suggested products
TitleRatingMindshareRecommending
Device424.222.5%100%25 interviewsAdd to research
ServiceNow CMDB4.332.7%100%31 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

  • "Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
  • "The auto-discovery feature is great."
  • "The product is easy to set up."

Room for Improvement

  • "Making it simpler to set up and understand would be a big improvement."
  • "When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
  • "The page loading is very slow."

Pricing

  • "Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
  • "It is competitive."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText Universal Discovery and Universal CMDB Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business1
Large Enterprise8
By reviewers
By visitors reading reviews
Company SizeCount
Small Business27
Midsize Enterprise20
Large Enterprise51
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
9%
Wholesaler/Distributor
6%
Marketing Services Firm
5%
Energy/Utilities Company
5%
Government
5%
Outsourcing Company
5%
Performing Arts
4%
Aerospace/Defense Firm
4%
Insurance Company
4%
Educational Organization
3%
Comms Service Provider
3%
Museum Or Institution
3%
Real Estate/Law Firm
3%
Logistics Company
2%
Non Profit
2%
Pharma/Biotech Company
2%
Hospitality Company
2%
Healthcare Company
1%
Media Company
1%
Construction Company
1%
Retailer
1%
Consumer Goods Company
1%
Transportation Company
1%
University
1%

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Learn more about OpenText Universal Discovery and Universal CMDB

OpenText Universal Discovery and Universal CMDB was previously known as Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB.

OpenText Universal Discovery and Universal CMDB customers

China Merchants Bank, NNIT, Alfa-Bank, Sprint

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Product Categories

Product Categories
Configuration Management Databases

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OpenText Universal Discovery and Universal CMDB Reviews Summary
Author infoRatingReview Summary
Cloud Migration & Imp Senior Analyst at Accenture3.5I primarily use OpenText Universal Discovery and CMDB for network and server discovery with agent-based integration. The solution is secure and easy to set up, though the UI needs improvement for faster page loading and better user experience.
Junior Technical Engineer at Hitachi Systems, Ltd.5.0Initially, we managed assets manually with Excel but switched to OpenText for automated asset management, appreciating its auto-discovery feature. However, improvements in server discovery are needed for seamless adaptation to a changing environment. Overall ROI is moderate.
ITSM Consultant at Softela4.0I use OpenText Universal Discovery and Universal CMDB to identify IT assets and ensure alignment with our plans. Its accuracy and data integration are valuable, though it can be complex. I chose it over Maximo and ServiceNow due to regional presence and cost.
Network Operations at a government with 10,001+ employees3.5No summary available
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees5.0No summary available
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees4.5No summary available
Service Management Consultant with 10,001+ employees4.0No summary available
Itsm Manager at a tech services company with 1,001-5,000 employees4.0No summary available