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BMC Helix CMDB vs OpenText Universal Discovery and Universal CMDB comparison

BMC Helix and OpenText are both solutions in the Configuration Management Databases category. BMC Helix is ranked #5, while OpenText is ranked #3 with an average rating of 10.0. BMC Helix holds a 10.3% mindshare in CMD, compared to OpenText’s 15.2% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
BMC Helix CMDB
Read 6 BMC Helix CMDB reviews
  • 345 Views
  • 345 Comparison Views
100% willing to recommend
OpenText Universal Discover...
Read 11 OpenText Universal Discovery and Universal CMDB reviews
  • 582 Views
  • 582 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix CMDB and OpenText Universal Discovery and Universal CMDB based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB Report (Updated: December 2025).
Buyer's Guide
BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix CMDB
Ranking in Configuration Management Databases
5th
Average Rating
9.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
OpenText Universal Discover...
Ranking in Configuration Management Databases
3rd
Average Rating
8.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Configuration Management Databases category, the mindshare of BMC Helix CMDB is 10.3%, up from 10.3% compared to the previous year. The mindshare of OpenText Universal Discovery and Universal CMDB is 15.2%, up from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases Market Share Distribution
ProductMarket Share (%)
OpenText Universal Discovery and Universal CMDB15.2%
BMC Helix CMDB10.3%
Other74.5%
Configuration Management Databases
 

Featured Reviews

Yousef Bayari - PeerSpot reviewer
Yousef Bayari
ITSM Consultant at Smart IT Service
Serves as a repository for storing configuration items, encompassing both physical and logical entities
The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB. Additionally, the traditional features of asset management, such as tracking assets through attributes, location, and ownership (both organizational and individual), are also part of it. On top of these, the CI model, which handles relationships and service models, is pivotal.
Read full review
RakeshKumar15 - PeerSpot reviewer
RakeshKumar15
Cloud Migration & Imp Senior Analyst at Accenture
Secure with a quick setup and helpful support
Based on the latest version, there were multiple changes done. It had multiple fixes. However, it's based on the customer's requirements. They have modified and created, and released the changes according to those needs. The UI could be better. The page loading is very slow. The customer wants faster loading. Before releases, it would be nice to be able to upgrade to the new release and check it out in order to see the new functionality and what they have changed.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Atrium Integrator​ allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"The rules functionality makes it easier to classify data for different groups."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"This solution has improved our tracking."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM."
"The auto-discovery feature is great."
"Precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most."
"The product is easy to set up."
"The most valuable feature of this solution is the discovery."
"It scales easily with future expansion."
"It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling."
 

Cons

"Recently, improvements have been more focused on the interface side."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"I am just waiting for the new release with the new enhanced UI."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"We would like the service modelling functionality of this solution to be improved."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"The implementation could be simplified."
"Making it simpler to set up and understand would be a big improvement."
"Improve the GUI and documentation."
"When we work in an environment, the production environment continuously changes and at that time we should have knowledge about the new server (node). However, the auto-discovery part should automatically discover the new CI (node/servers) in an environment and inform the IT person."
"The page loading is very slow."
 

Pricing and Cost Advice

"CMDB is more expensive than one of its competitors."
"It is competitive."
"Compared with other solutions, I would say that it's more expensive especially since we have an on-premise version and an older implementation."
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879,310 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Manufacturing Company
9%
Wholesaler/Distributor
7%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business3
Large Enterprise9
 

Comparisons

ServiceNow CMDB vs BMC Helix CMDB Logo
ServiceNow CMDB vs BMC Helix CMDB
Compared 64% of the time
More BMC Helix CMDB Competitors
ServiceNow CMDB vs OpenText Universal Discovery and Universal CMDB Logo
ServiceNow CMDB vs OpenText Universal Discovery and Universal CMDB
Compared 58% of the time
Device42 vs OpenText Universal Discovery and Universal CMDB Logo
Device42 vs OpenText Universal Discovery and Universal CMDB
Compared 16% of the time
More OpenText Universal Discovery and Universal CMDB Competitors
 

Product Reports

Buyer's Guide
Configuration Management Databases
December 2025
BMC Helix CMDB reportDownload BMC Helix CMDB product report
Buyer's Guide
OpenText Universal Discovery and Universal CMDB
December 2025
OpenText Universal Discovery and Universal CMDB reportDownload OpenText Universal Discovery and Universal CMDB product report
 

Also Known As

Atrium CMDB
Micro Focus Universal Discovery and Universal CMDB, Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB
 

Overview

BMC Atrium CMDB 9 provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. The benefits of ITIL CMDB span your entire IT organization—including service support, mainframe, and cloud—to give you complete control over the service lifecycle.

  • Increase efficiency and stability with a single source of reference for all your IT infrastructure and services.
  • Reduce costs by automating tasks that previously required manual intervention.
  • Minimize IT risks with better understanding of change dependencies.
  • Operate services with clear insight into all parameters.
  • Enable seamless integration between support and operations processes.
BMC Helix
OpenText Universal Discovery and Universal CMDB discovers, maps, and manages your IT configurations. Increase your IT visibility and reduce your IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.
OpenText
 

Sample Customers

Brookfield
China Merchants Bank, NNIT, Alfa-Bank, Sprint
Buyer's Guide
BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB
December 2025
Free Report: BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB
Find out what your peers are saying about BMC Helix CMDB vs. OpenText Universal Discovery and Universal CMDB and other solutions. Updated: December 2025.
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We monitor all Configuration Management Databases reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.