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NetIQ Identity Manager OverviewUNIXBusinessApplication

NetIQ Identity Manager is #9 ranked solution in top User Provisioning Software and #11 ranked solution in top Identity Management (IM) tools. PeerSpot users give NetIQ Identity Manager an average rating of 8 out of 10. NetIQ Identity Manager is most commonly compared to SailPoint IdentityIQ: NetIQ Identity Manager vs SailPoint IdentityIQ. NetIQ Identity Manager is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
Buyer's Guide

Download the User Provisioning Software Buyer's Guide including reviews and more. Updated: June 2022

What is NetIQ Identity Manager?
NetIQ Identity Manager delivers a complete, yet affordable solution to control who has access to what across your enterprise both inside the firewall and into the cloud. It enables you to provide secure and convenient access to critical information for business users, while meeting compliance demands.

NetIQ Identity Manager was previously known as Novell Identity Manager.

NetIQ Identity Manager Customers
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Archived NetIQ Identity Manager Reviews (more than two years old)

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SylvainMaertchik - PeerSpot reviewer
Education Director at ID Integrated Data SA
Real User
Leaderboard
NetID Identity Manager 4.8 is a strong and solid Identity Manager Engine with most of the feature we expect.

What is our primary use case?

I design, deploy, and use NetIQ Identity Manager in different environments. It's mostly to provision user accounts in AD, but I also use NetIQ Identity Manager to provision (to and from) accounts with the following applications and systems: Oracle and PeopleSoft, Office 365 and Azure, EasyVista, IBM AS/400, Oracle E-Business, etc. Thanks to the role-based access control included framework, we give initial access to business resources as from the start date of the employee.

How has it helped my organization?

NetIQ Identity Manager provides workflow and forms that allow all managers to initiate new employee provisioning under the control of the HR or finance department. This reduces the number of accounts created out of control. NetIQ Identity Manager can integrated with Identity Governance administration and this is a great benefit when governance needs are present.

What is most valuable?

The Identity Engine is event-based and provides real-time synchronization and password synchronization to more than 40 different applications and services. The new version 4.8 is now available since mi-November 2019. It provides a newer workflow engine that will increase form creation. With the latest version, a subset of NetIQ Identity Governance is included.

What needs improvement?

There are some limitations in the custom workflows, mainly in the GUI presentation, but the latest release improved. The newer workflow engine shipped with latest version 4.8 provides more features and possibilities than the current legacy system. The legacy system is still supported and currently there is no migration tool available.
Buyer's Guide
User Provisioning Software
June 2022
Find out what your peers are saying about Micro Focus, SailPoint, Oracle and others in User Provisioning Software. Updated: June 2022.
609,272 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

The IDM engine and drivers are based on more than 20 years product and very stable and reliable.

How was the initial setup?

The IDM engine setup is quiet straightforward it you master product. The Role base & workflow module is more complexe and the reporting module installation must be definitely improved.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: NetIQ partner
AmitArmoza - PeerSpot reviewer
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Real User
Simple implementation and has a customized look and feel
Pros and Cons
  • "The main value lies in the simplicity of implementation, as well as its customized look and feel."
  • "There's no huge thing missing, because it's already comprehensive. Now and then, however, there might be a minor issue."

What is our primary use case?

We use this solution primarily for access.

What is most valuable?

The main value lies in the simplicity of implementation, as well as its customized look and feel.

What needs improvement?

I cannot specify any areas of improvement. There's no huge thing missing because it's already comprehensive. Now and then, however, there might be a minor issue.

For how long have I used the solution?

We've been using this solution for six years.

What do I think about the stability of the solution?

We don't have any issues with stability.

What do I think about the scalability of the solution?

We work in a huge environment and we can scale as much as we want. We have eight million users.

How are customer service and technical support?

Technical support is average. When it's come to complex issues, it takes longer than expected to solve.

Which solution did I use previously and why did I switch?

We used to sell SailPoint as well as the CA solution. SailPoint was part of the OEM in the NetIQ. The technology product is very complex to implement.

How was the initial setup?

The initial setup was straightforward. The setup alone takes a couple of hours. Full deployment time depends on the customer and what they need.

What's my experience with pricing, setup cost, and licensing?

Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included.

What other advice do I have?

Do not look at features; look at real-time implementation experience.

You need organization support, high-level support from management to do the change needed to implement it right.

I would rate it as nine and a half out of ten because there is always something to improve.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
User Provisioning Software
June 2022
Find out what your peers are saying about Micro Focus, SailPoint, Oracle and others in User Provisioning Software. Updated: June 2022.
609,272 professionals have used our research since 2012.
DaltonKole - PeerSpot reviewer
Consultant at a energy/utilities company with 1,001-5,000 employees
Consultant
A flexible tool that connects to multiple and various data sources
Pros and Cons
  • "It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems."
  • "If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."

How has it helped my organization?

We did an exercise, but it was a long time ago. I know that we had a lot of manual work that we saved by using the product. So on a monthly basis, we would hire ten or so users per day, ten times, over twenty days, so two hundred in total.

Each user would take between ten and fifteen minutes, so let's say two hundred times twenty minutes, is four thousand minutes, or sixty-six hours. There were more functions that we'd do as well.

I would say you would save like around one-hundred person-hours, per person per month. That's big savings.

What is most valuable?

It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems.

The most valuable features are that it's a very flexible tool and it's connected to multiple and various data sources.

What needs improvement?

The product, the technology itself, is really good.

The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product. Sometimes you need to deploy something that's a little different. It requires development, and it's just hard to find people. It requires training, because, in each event, you need to learn the specific language that the product speaks. So it's a directional language and you need someone with some knowledge with it to deploy it.

They have graphical interfaces and you can get away with the basics, but it gets a little bit more complicated once it's a little bit more customized. If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement.

They need to go to a cloud service solution because everyone's looking forward to the cloud now. Everything that I worked with was on-prem system deployments. 

For how long have I used the solution?

I've been using the solution for more than five years.

What do I think about the stability of the solution?

The stability is solid. You don't touch it. Once you deploy it, it just works.

What do I think about the scalability of the solution?

In terms of scalability, it depends on how much you want to spend to scale because they charge for connectors. You can connect virtually everything to it. They have connectors for most of the systems in the market including databases, cloud solutions, etc.

The company just launched an update so they are upgrading. They need to connect to the new SAP version. They were planning on connecting to the latest version of existing systems. 

How are customer service and technical support?

Technical support was good. I had to use them a few times and they were very knowledgeable and they were quick. I always had a quick turn around from support.

How was the initial setup?

The initial setup has medium complexity. It depends. The previous version was more complex. Now they've made it better. They knew that the tool was complex so they tried to enhance and simplify the installation. I would say it's not too hard today to get you going on the basics. The more approvals and workflows and the more components you add to it, the more complicated it gets and you need more specialized people. You just make sure that you train your personnel.

If this product was more widespread and people knew more about the language then you wouldn't have this issue about when you need to add people to the system.

What about the implementation team?

I wasn't there when the implementation took place, but I think services were from the actual vendor, Micro Focus, itself.

What was our ROI?

Some products, typically security products, the moment they're implemented, their ROI is instant because you know security is invaluable and data loss is something that needs to be halted right then and there. Your return is guaranteed because the product saves so many person-hours over the years.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of specific pricing, but I know they have different licensing, depending on your organization. Governments, for example, have special pricing. Education would have different pricing because it's more like a sector.

There might be additional costs too, and it depends on which system you are integrating. So let's say user x needs one AD account or an Oracle or SQL. You would have the base license plus per connector. You just need to be aware that the more systems you connect, the more license fees you have to pay.

What other advice do I have?

The way it was implemented for the company was mostly for HR integration. So we would synchronize data from SAPHR to an Active Directory. So all the new hiring, all the user provisioning was made by HR on the SAP system. This system was responsible for creating the accounts on the network and mailboxes and all that from that system. So no one has ever created a user manually in AD. It's all automatic.

It's a solid product, it's a mature product. You just need to make sure that your IT personnel is properly trained. When you purchase a license, make sure you have support engaged as part of your contract and you'll get your team trained.

I would also recommend a proof of concept for sure. That way you can show clients how flexible the product is.

I would give the solution a rating of nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Real User
Facilitates synchronization between eDirectory and AD, but the interface needs updating

What is our primary use case?

We use this solution for Directory and Password Synchronization, as well as SQL updating for ERP.

How has it helped my organization?

Has facilitated the synchronization from eDirectory to AD and helped with Automating some SQL tasks.

What is most valuable?

The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors.

What needs improvement?

The interface is old and outdated, and the design software seems archaic.

For how long have I used the solution?

More than fifteen years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Stormy Steigenga, Cissp - PeerSpot reviewer
Identity Management Engineer at a pharma/biotech company with 1,001-5,000 employees
Real User
​Be more honest about how poorly it runs on Windows servers.

What is our primary use case?

We provision accounts and access through NetIQ. Lifecycle events are triggered by our HCM system which feeds Identity Manager. Identity Manager then feeds other downstream systems such as Active Directory and ServiceNow. We also have NAM (Novell Access Manager) for single sign-on but I did not include that in this review as it is a separate product.

How has it helped my organization?

We learned a lot about what not to do when we implement our next solution. We were implementing an HCM solution at nearly the same time as NetIQ so that was definitely something I would not recommend doing if at all possible.

What is most valuable?

The identity vault, password syncing and self service Password Reset. As seen in another review, I will concur that NetIQ does a good job with password syncing among directories.

What needs improvement?

Be more honest about how poorly it runs on Windows servers. It is optimized for Linux. Just because you can install and run it on Windows doesn’t mean you should, at all. It is a recipe for disaster.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, it does not run well on Windows servers. It is meant to run on a Linux platform.

What do I think about the scalability of the solution?

Yes, it does not scale well and licensing is very expensive. Again, does not run well on Windows so upgrades were a nightmare.

How are customer service and technical support?

Very poor. We ended up having to contract for support from two other service providers since NetIQ’s support was so poor.

Which solution did I use previously and why did I switch?

This was our first IAM solution.

How was the initial setup?

Very complex. Again, it does not run very well on Windows and we required a lot of customization to meet our business objectives.

What about the implementation team?

A vendor team helped us through our implementation from Deloitte & Touche Consulting. I wasn't quite as involved with the implementation but have been supporting the solution for about 4 years now so I can't speak to their level of expertise.

What's my experience with pricing, setup cost, and licensing?

Very expensive licensing. Definitely review support and licensing contracts with an attorney to get language less ambiguous and redline accordingly.

Which other solutions did I evaluate?

We did. We evaluated CA, IBM, Novell (now NetIQ) & Oracle.

What other advice do I have?

Get executive buy-in and know that a tool isn’t going to fix bad processes.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jefe de Operaciones at a manufacturing company with 1,001-5,000 employees
Vendor
It is reliabile when it comes to synchronizing directories.

What is most valuable?

Its reliability when it comes to synchronizing directories is the most valuable feature. It is very safe to be based on events.

How has it helped my organization?

For many years we had Novell eDirectory as the main directory, to which was added LDAP, AS400, Active Directory, Google, and SAP.

The greater strength was to keep the identities synchronized without failures in both attributes and passwords. The provisioning of identities at reasonable times greatly reduces the time of a new user's registration.

What needs improvement?

The Operations and Information Security.

For how long have I used the solution?

We have been using this solution for 15 years, i.e., since its inception and the time it was called Novell NDS for NT.

What do I think about the stability of the solution?

There were no stability issues, IDM is one of Novell's most stable products. Errors are human, just be careful in its use.

What do I think about the scalability of the solution?

There were no scalability issues. In fact, we have incorporated many users by acquisitions and it is safe to climb; your performance does not degrade.

How are customer service and technical support?

Technical support is very good, but in my country the ecosystem of consultants is scarce. In Argentina, in addition to Micro Focus (previously Novell), there are only two or three partners whose focus is IDM. But the few that are there, they possess very good technical level, generally ex-Novell.

Which solution did I use previously and why did I switch?

A few years ago, I had the opportunity to analyze its competitors. IBM and Oracle and both were horrible; especially Oracle as it is difficult to implement, has unfriendly interfaces, there is an absence of connectors, and there are almost no specialists in the region. Oracle did not even work.

How was the initial setup?

Given that identity management is itself an IT specialization that requires a lot of knowledge, the implementation is simple. That is to say, if it is clear that the tool is intended, sinceneeds can vary from a simple synchronization of keys to a complete and automated process.

What's my experience with pricing, setup cost, and licensing?

IDM licensing has accessible values even for installations of thousands of users. Once the input values were not so cheap, but the annual maintenance is very accessible. The ROI is seen in the hours saved in provisioning.

Which other solutions did I evaluate?

We first had IDM for several years and then, compared it to IBM and Oracle against aggressive bidding; these were not worthwhile though.

What other advice do I have?

Analyze if you want to unify the keys of different identities of the same user or if you want to propagate an identity in several platforms. The latter option is recommended, although it demands more effort.

Go little by little. Install the core in a new metadirectory, separate from the production one, and implement the one-to-one connectors. This is advisable because the impact on the end user is high (in the positive sense) since it is still a change. Then, take advantage of all of its functionalities, as it is common to see that after installation, several connectors do not use other parts of the tool. For example, the role-based authorization flows, circuits to request a device, or automation of response by the loss of passwords.

Do not confuse identity management with single sign-on. This is another discipline and there are other products for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user216567 - PeerSpot reviewer
Network Engineer with 501-1,000 employees
Vendor
If it works, Designer is a charm, but it can be a pain to keep updated.

What is most valuable?

Designer and Analyzer are very nifty tools to deploy new drivers. Also, the iManager fallback for small configuration changes is very handy, but the feature I like the most is the extremely detailed tracing possibilities.

How has it helped my organization?

It saves us a full time employee in account management and once it's in place it is not expensive at all because of the extremely low license fee that is charged by NetIQ in the Netherlands.

What needs improvement?

If it works, Designer is a charm, but it can be a pain to keep updated because of all the Java stuff that regularly goes wrong. A re-installation of the software is necessary in that case.

For how long have I used the solution?

We've been using this and previous versions for the past 10 years.

What was my experience with deployment of the solution?

Yes, there are some bugs in the bi-directional eDirectory driver, most are fixed now and not all of them apply in every situation.

What do I think about the stability of the solution?

Only on the eDirectory of the connected system, which would sometimes crash during driver start-up. We still haven't found a solution for this but it happens only twice a year.

What do I think about the scalability of the solution?

No, and we're currently scaling towards 40+ drivers and 120,000+ identities and it just keeps working. I know of big environments where they fan out changes to a second vault and from there fan out to the connected systems. This, however, is because of the level of complexity of what the university wants to achieve, not because the product itself can't handle it. Also, this is a million+ identity vault.

How are customer service and technical support?

Customer Service:

We've never had official contact with customer service. I do have unofficial contact with them but that's because they're friends.

Technical Support:

I've never needed professional technical support and the community support is excellent.

Which solution did I use previously and why did I switch?

Yes I looked at using different sets of scripts, but they were hard to manage and extremely hard to test.

How was the initial setup?

The initial setup was straightforward and so was the implementation of the initial AD driver. It became a bit harder when we wanted to change user and group placements. Nothing you can't learn from docs and testing it yourself thoroughly though.

What about the implementation team?

First implementation was in-house, second and third (moving to bigger production systems) were outsourced. The vendor team I would rate 9/10.

What was our ROI?

The ROI for the new, very big implementation is about a year. Keep in mind that licenses for this product cost next to nothing and that in this new project we're phasing out other third party tools which cost a lot of money per year.

What's my experience with pricing, setup cost, and licensing?

The costs are unclear but it's an estimated €150,000 to €300,000 for the implementation. We save about half that amount on 14 implementations of other third party software (EduConnector and UMRA's Tools4Ever and ForeFront Identity Manager). License fees amount to about €10,000.- a year for 120,000 identities and about 40 to 50 connected systems.

Which other solutions did I evaluate?

Yes, we also looked at Microsoft ForeFront Identity Manager, UMRA's Tools4Ever and EduConnector (local Dutch software vendor).

What other advice do I have?

NetIQ Identity Manager is by far the most flexible product available, and the pricing is incredibly good, even if you're not situated in the BeNeLux.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user190452 - PeerSpot reviewer
Integration Specialist at a tech services company with 51-200 employees
Consultant
Allows data changes and passwords to propagate to applications in real time. The UI is hard to configure.

What is most valuable?

To my knowledge it is the only event based IDM system. Its supporting directory (eDirectory) also has event based replication. This makes it a very 'real time' system. In short, it is event based and not batch based.

How has it helped my organization?

Being event based, it allows data changes and passwords to propagate to applications in real time. This makes business workflows efficient and instant from both a process and technology perspective.

What needs improvement?

The user facing interfaces are not too friendly and they are also fairly hard to configure. Better alerting/monitoring of connectors/data would also be nice.

For how long have I used the solution?

Three years

What was my experience with deployment of the solution?

Not particularly. My advice would be to ensure ample time is spent on data quality and also on code testing.

What do I think about the stability of the solution?

Not really. A few issues now and then but patches generally come quick enough.

What do I think about the scalability of the solution?

No, it seems to scale quite well.

How are customer service and technical support?

Customer Service:

Not too bad.

Technical Support:

OK. Not up to par with bigger vendors like MS and Cisco.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Any IDM will not be simple unless the environment is simple. We have a large complex environment, so setup was complex. Any IDM would have this.

What about the implementation team?

We used and external systems integrator initially but they were not up to par so an internal team is now being built.

What other advice do I have?

Be sure data quality and code quality is good from the start. Going back over a production environment just makes things hard.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user189996 - PeerSpot reviewer
Identity Architect at a retailer with 1,001-5,000 employees
Vendor
The Roles and Resource Management at my company has been improved but the UI needs improving.

What is most valuable?

  • Identity Manager
  • User Application

How has it helped my organization?

  • Roles and Resource Management
  • Segregation of Duties
  • Approval Workflows
  • Event Based Identity Synchronization.

What needs improvement?

  • User Application
  • UI
  • Product Licensing

For how long have I used the solution?

10 years.

What was my experience with deployment of the solution?

No, the deployment is okay.

What do I think about the stability of the solution?

No, The product is quite stable.

What do I think about the scalability of the solution?

Scales okay.

How are customer service and technical support?

Customer Service:

Never had a need to call customer service.

Technical Support:

It was a pretty similar standard to what you would get somewhere else.

Which solution did I use previously and why did I switch?

Yes, and we switched because NetIQ was easy to work, and low time to market.

What about the implementation team?

I implemented it myself.

Which other solutions did I evaluate?

Yes we did.

What other advice do I have?

I would recommend this product, Its quite flexible and quick to start with.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Consultant - IAM / Security at a tech consulting company with 51-200 employees
Real User
The UI for requesting and approving rights has been outdated, but in the latest version that has been addressed

What is most valuable?

Event driven provisioning and powerful Development and documentation tool - Designer are the most valuable features on NetIQ Identity manager

How has it helped my organization?

Identity and access management processes have developed to become automatic and fast. While the source of identity information is the HR data, user rights can reflect the user role(s) in an organization.

What needs improvement?

The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed. Also, the amount of work from box to production has been improved a lot during the years, but for sure - there is always a need for a capable project team to fit the product to the processes of an organization.

For how long have I used the solution?

12 years.

What was my experience with deployment of the solution?

High amount of skill with the product and overall knowledge of IAM are useful to avoid issues on IAM deployment. The issues are normally due to data quality, which can be fixed with the products Analyzer application.

What do I think about the stability of the solution?

Product is stable. At certain points, there have been bugs - but NetIQ Support has been able to help with those kind of situations

What do I think about the scalability of the solution?

Product is very scalable. It is matter of optimizing the rules used during the integration process.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

9/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

IM products are someway framework solutions. Deploying a solution to an organization requires co-operation with many stakeholders and knowledge on the systems to integrate.

With a normal integration, for example with AD, it's a matter of configuration, but integration with the HR system it's a matter of designing processes - for example if the system is not a standard out of the box system.

What about the implementation team?

I have been a consultant on customer implementation projects.

What other advice do I have?

  • Sell the idea at the CEO level
  • Get sponsors for a project
  • Get a capable project team
  • Choose a consultant who knows the product and not only the IDM processes.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Identity Management Consultant at a tech services company with 11-50 employees
Consultant
Very powerful product but customizing takes time and resources. Unpractical for SMBs.

What is most valuable?

The Role Based Provisioning Module feature is by far the best thing about the product; using roles and entitlements for access and provisioning makes old group based obsolete.

How has it helped my organization?

It has reduced time and resource costs due to automation of previously hand-managed tasks like provisioning, granting access, distribution and access to different enterprise connected applications.

What needs improvement?

Definitely documentation is among the most lacking features of the product. Also, the ability to run all components on Windows OS is needed.

For how long have I used the solution?

I've used it for one year in different customer environments and licenses.

What was my experience with deployment of the solution?

Deployment is pretty easygoing, though some trouble might arise if the customer's security policy is overly strict or the infrastructure has a bad design.

What do I think about the stability of the solution?

Stability wise I would rate the product 8 out of 10. Some known quirks and bugs give unwanted resource hogs that can be a headache at the wrong moment.

No major problems as of yet.

What do I think about the scalability of the solution?

Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult.

How are customer service and technical support?

Customer Service:

9/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

We previously used Microsoft Forefront Identity Manager.

How was the initial setup?

Initial setup is straightforward if done by vendor requirements.

What about the implementation team?

We used a vendor team, and their level of expertise is 9/10.

What's my experience with pricing, setup cost, and licensing?

  • Four hours for installation
  • Development hours vary
  • Two hours weekly maintenance and check-ups

Which other solutions did I evaluate?

We also looked at Quest OneIdentity, Oracle Identity Manager and Tivoli Identity Manager.

What other advice do I have?

  • It is a money saver in the long run
  • As long as you set your requirements from the get-go there won't be overhead further along
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free User Provisioning Software Report and find out what your peers are saying about Micro Focus, SailPoint, Oracle, and more!
Updated: June 2022
Buyer's Guide
Download our free User Provisioning Software Report and find out what your peers are saying about Micro Focus, SailPoint, Oracle, and more!