Kaseya Traverse Reviews

We use Kaseya Traverse as our RMM system. We connect it to customers' end points to manage their antivirus, update patching and to perform network monitoring.

In terms of most valuable features, we are happy with everything so far. Maybe in a year's time I'll have a different opinion on what can change, what can be better, but for now it's the perfect solution. It took us quite a long time to find a solution. We benchmarked it against a lot of other suppliers, as well as our current supplier, and they were more favorable with the sustainability functionality and support that they could give us.

In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. 

I think the software is still a little bit too new to actually fully asses what it has.

As things change and as new products come in, we look at different plugins and all those things. The reason why we're using Kaseya is because it's a full solution. It's one supplier, it's plugged into a lot of things like a customer documentation system. It keeps all their setups, documents, all those types of things and it just integrates with a lot of the other tools that the MSPs use. It is very user friendly.

We have been using Kaseya Traverse since the end of November.

Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating.

We have about 40 people that are using it internally to monitor, and about 3,500 end points to manage in Bahrain. 

We just signed a very big customer now as well, with over 1,100 users. We manage network devices and important security, as well as touching and monitoring updates. I'm quite impressed with it's GMS system, which is their ticketing system. Their functionality and everything is pretty new. I do have helpdesk managers, support managers, and installation managers that work on it more than I do. So I've been given a high level overview and demonstration on it. I haven't really had the time to work on it myself yet. I've been busy with more strategic things than the operation side.

We moved from SolarWinds because it wasn't giving us the support that we needed. Some of SolarWinds' helpdesk functionality was archaic. It didn't work with our new strategy that we wanted to go to market, in terms of monitoring and managing our customer's network equipment and their endpoints. It was time for a change on a lot of other systems, and price-wise Kaseya Traverse was very competitive.

The deployment support was pretty straightforward. They really come to the party in terms of assisting us with a lot of things that we have needed help with and so forth.

The licensing for Kaseya is on a monthly basis.

We manage the platform and they obviously look after the back end, the software itself. We get training and briefing on the actual platforms that are used. Obviously it's license is based per agent, depending on the plugins that you're putting onto it. Clients who would have an antivirus or would have an OS patching, all those types of things, impact price. And then you have the RN install to connect to the user's end device.

We are very happy with the pricing. They've given us a savings.

At the moment, on a scale of one to ten, I'll rate Kaseya Traverse between a seven and an eight. I've seen it's functionality and everything. So when I get some more time to get into some of the other features that are available and its functionality, then I'll have a better idea. But I do know about the current functionality that we are getting versus what Kaseya Traverse BME and all the other features could give us. It's a new product, so there are different features and things work different ways.

I would never say something is perfect.

We have 20 - 25 customers.  We primarily use the solution as a monitoring device for, depending on the client, a mix of servers, storage, networking devices, platforms or databases.

Everything is running seamlessly on the solution, to the point where you don't see any gap. 

We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product. 

The development of the signature or request takes a lot of time. However, the development is very slow at their end. As is the support. This might be why. Everything goes to the product team and lab, even for small requests and even if it makes sense to send it through to the product team instead. 

In any case, they aren't adding any signatures to the devices, and I cannot give the tool to my customers if there isn't the capability to add it to the tool. I can't go to my customer and tell them it isn't possible.

They have not even developed a signature for basic things that are being upgraded, like Exchange 2010. They have not yet added the signature after Exchange 2010 and it's now 2020. That's a serious concern. We are running on Exchange 2019 and Office 365. Now 2019 is not yet being developed. On top of that, with Microsoft HyperV, they are still using the old 2008 signature. That has also not been upgraded anywhere. There are many things that are not developed as per the industry.

When we take any contract from a customer, it is agreed that I will monitor each and every device that they have in their data center. It causes an issue for me when I can't deliver due to some issues on the solution's side. It makes clients unhappy.

I'm facing many support issues with them. I am actually looking for another solution to purchase.

We've been working with the solution for eight to ten years at this point. 

With my most recent experiences on the solution, I can say that it isn't currently stable. There are a lot of glitches and bugs. The reliability just isn't there right now.

The solution is scalable. There is no issue in that sense. There have been recent requirements now, with the onset of COVID in which there are current customer requirements, that are not being developed, however. That's an issue for both us and the clients.

We have about 20 different customers on the solution currently.

Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up not being in the position to help you. We've been extremely unsatisfied with the level of service they've provided.

The initial setup is very easy. It's not a complex solution to implement.

The pricing is quite competitive. It's actually quite low compared to what else is on the market. They are very affordable.

While we started as a Traverse reseller, we are now only customers, even though we do sell Kaseya products.

We're not overly happy with the level of service we receive from the solution's support.

I'd rate it overall five out of ten. There are many features that could be added to make it much better.

We use this solution for infrastructure monitoring.

Most which are available

Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us. Additionally, competitors have been integrating a Network Visualizer as part of their offering and this is something that would be a good benefit to have in this solution.

Our team has been using Kaseya Traverse for approximately nine years.

There have not been any problems worth noting. However, there've been issues related sql database vulnerability which never came to us proactively and resolution is dodging.

The solution is scalable, to our current requirement. However, without incorporating service map / CMDB / visualizer, Traverse cannot take us any further.

The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.

The setup is not complex.

Personally, I rate Kaseya Traverse a seven out of ten.