What is our primary use case?
We use it to block USB drives from laptops and protect our Macs from malware and other attacks with its antivirus features.
How has it helped my organization?
Unlike other antiviruses, Jamf Protect doesn't push any additional agents or antivirus onto the laptops. Macs already have built-in malware protection like Gatekeeper and Jamf Protect tweaks and configure them to work more effectively as an endpoint solution. So, it really protects us from all sorts of malware.
What is most valuable?
The quick updates are really good. If a new OS update drops today, I'll have the Jamf Protect update within a few hours. It's also compatible with all Mac OS versions, and there's zero lag or performance impact. Unlike Trend Micro or Microsoft Defender, which can slow down systems, Jamf Protect is lightweight and doesn't hog CPU resources, keeping laptops running smoothly.
What needs improvement?
I'd really like to see some data loss prevention (DLP) capabilities. More visibility into user activity on laptops would be helpful. For example, knowing if someone took a screenshot is good, but knowing what was captured in the screenshot would be even better. I'd definitely provide feedback on adding such features.
For how long have I used the solution?
I have been using it for more than four years.
What do I think about the stability of the solution?
I didn't encounter any downtimes.
What do I think about the scalability of the solution?
Currently, there are around 500 end users in this organization. It is a scalable product.
How are customer service and support?
They're the best support team I've encountered after Dell. We used to say we had the best support from another company, but now I have to say Jamf takes the cake. They have 24/7 support and resolve issues within that timeframe.
Most of the support people are from Europe, but somehow they manage to work 24/7 for us. They pick up the ticket and call you within one or one and a half hours.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We have a Fortinet solution in our environment.
How was the initial setup?
The initial setup is very straightforward. Much easier than other antiviruses. With the others, you have to make multiple configuration files and push them to laptops.
With Jamf Protect, there's only one, and everything can be handled from the backend.
What about the implementation team?
For deployment, I took care of two parts. There are different aspects: server updates from the backend are handled by Jamf itself, and machine and endpoint deployments are done by us. We get a beta version, test it, and then push it up.
Two people deployed it to the machines. This is my second organization using it. In the first one, it took a week, but in this one, it took just two days. We were already familiar with the environment and requirements, so it was quicker.
It does require maintenance, but it is very minimal, maybe once every two years or one and a half years, only for specific things like major malware attacks or big updates. Otherwise, Jamf takes care of backend maintenance.
What was our ROI?
It is value for money. For example, for just $4 or $5 per user license, I get endpoint protection, including some DLP capabilities like screenshot tracking. Normal antivirus doesn't offer that.
They also provide zero-hour protection. If new malware emerges, they quickly push an update to all endpoints. No other product I know of offers that kind of speed and support.
Microsoft takes a week, Apex three to four days, but Jamf, because of their close partnership with Apple, gets it done much faster. I don't think any other MDM solution for Mac comes close to what Jamf provides.
Intune and others work with various platforms, not just Mac. Jamf Protect is specifically designed for Apple devices.
What's my experience with pricing, setup cost, and licensing?
It's significantly cheaper than other options like ApexOne or ApexTwo. And we're using Jamf Pro as well. So, for our environment, Jamf Protect fits perfectly. The dashboard is perfect, and everything is just perfect.
The pricing is reasonable for Jamf Protect.
Which other solutions did I evaluate?
Jamf Protect is basically just and just for Mac. We can't implement all Windows or Linux.
Compared to other products, that's the only disadvantage.
What other advice do I have?
Make sure you work closely with the Jamf team. They're very experienced and knowledgeable about different environments. We often make mistakes during implementation, and they're always there to help us correct them. Trust their guidance.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
