IBM Tivoli NetCool OMNIbus Reviews

IBM Tivoli NetCool OMNIbus licensing and setup are noted for high costs, requiring separate licenses for components, additional maintenance, and support. Buyers need infrastructure and engineering for implementation. Pricing varies based on network devices and components monitored. While considered expensive compared to alternatives, some find it competitive in large environments with hardware from the same vendor. Overall, users rate its cost-effectiveness lower, but value depends on specific customer needs and scale.

• "It is a costly solution."
• "Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."
• "You have to have the right level of budget to afford this solution."

IBM Tivoli NetCool OMNIbus is primarily used for monitoring purposes across different domains, including infrastructure, network, and event management in various industries such as banking and InsurTech. It acts as a central point for event management and implements alert processing, deduplication, and integration with other monitoring tools. It supports automation and machine learning capabilities and is integrated with solutions like BMC Remedy for ticketing and predictive analytics to handle alarms and notifications efficiently.

IBM Tivoli NetCool OMNIbus features a mixed response for support and service. Customer service scores range from 4 to 8 out of 10. Technical support shows varied feedback with ratings from 6 to 10. Some praise its responsiveness and professionalism, while others mention slower replies and occasional knowledge gaps. Some personnel find support helpful and informative, focusing on quality documents and product descriptions. Some users experienced improved issue resolution times by integrating support teams directly.

Initial setup of IBM Tivoli NetCool OMNIbus is often challenging, requiring understanding of event management and various manual installations. Although not the most complex, it demands experience and a clear plan. Consideration of factors like environment setup, scaling, and integration is crucial. Setup time ranges from hours to months depending on connectivity and components. Flexibility exists in implementation, but multiple entities report needing significant resources, proper configuration, network adjustments, and careful planning prior to installation.

Users indicate IBM Tivoli NetCool OMNIbus effectively scales across various environments. Many affirm its high scalability, managing large volumes and user bases without performance issues. However, some express concerns about handling extensive events or multiple layers, which could challenge performance. Despite limited compatibility with certain technologies, others highlight its robust capability to accommodate growing demands, supporting complex, critical applications and infrastructure.

IBM Tivoli NetCool OMNIbus exhibits high stability with minimal issues. Users report improved stability compared to the past, with rare challenges. Some find stability perfect, while others note alarm feature issues. Special infrastructure considerations are needed for large environments. Regular updates ensure compatibility, and stable performance supports legacy protocols. Reports of performance issues due to numerous alerts exist, but unplanned outages are uncommon. Stability is often rated at eight out of ten.