IBM Tivoli NetCool OMNIbus vs OpsRamp comparison

IBM Tivoli NetCool OMNIbus

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli NetCool OMNIbus and OpsRamp compete in the IT operations management space. OpsRamp tends to lead due to its innovative features, although IBM Tivoli NetCool OMNIbus shows favorable pricing and support metrics.

Features: IBM Tivoli NetCool OMNIbus offers robust event management and automation capabilities, a highly configurable architecture, and support for multi-layered protocols. OpsRamp provides an integrated platform for broad monitoring, customizable dashboards, and efficient alert generation.

Room for Improvement: IBM Tivoli NetCool OMNIbus could benefit from enhanced integration capabilities, simplified deployment processes, and more intuitive user interfaces. OpsRamp could improve in network observability, enhance its scalability, and further refine its AI-driven insights.

Ease of Deployment and Customer Service: IBM Tivoli NetCool OMNIbus involves complex on-premises deployment often backed by reliable support. OpsRamp offers flexible deployment options, including cloud, making integration simpler and scalable while maintaining responsive customer service.

Pricing and ROI: IBM Tivoli NetCool OMNIbus offers a cost-effective initial setup appealing to those seeking established solutions. OpsRamp requires a potentially higher initial investment but delivers higher ROI through its scalable functionalities, providing long-term value.

To learn more, read our detailed IBM Tivoli NetCool OMNIbus vs. OpsRamp Report (Updated: July 2025).

IBM Tivoli NetCool OMNIbus vs. OpsRamp

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

4th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OpsRamp

Ranking in Event Monitoring

2nd

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (16th), AIOps (6th)

Mindshare comparison

As of August 2025, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool OMNIbus is 10.2%, up from 8.1% compared to the previous year. The mindshare of OpsRamp is 14.8%, up from 13.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Aids in network performance monitoring and management

I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management. The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

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Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Automates Azure resource monitoring and inventory management but slow with real-time patch status

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Offers very good event/alert drill-down and statistical reporting capabilities."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"IBM Tivoli NetCool OMNIbus supports legacy protocols like CORBA, Huawei, and other telecom protocols, which I find beneficial."

"The most valuable feature is the event management capability."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The monitoring is the solution's most valuable feature."

More IBM Tivoli NetCool OMNIbus pros

"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."

"We find the products seamless integration with Zendesk to be extremely valuable to our business."

"The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."

"What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."

"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."

"The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."

"It is a pretty stable solution."

More OpsRamp pros

Cons

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"The cost of the product is quite high. They should work to adjust their pricing models."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

More IBM Tivoli NetCool OMNIbus cons

"OpsRamp cannot be scaled for big and large company deployments."

"An area of improvement would be application monitoring."

"Automation is currently quite complex and needs to be improved."

"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly. Since clients want patches applied as soon as possible, we manually patch those remaining devices."

"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."

"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."

"Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced."

More OpsRamp cons

Pricing and Cost Advice

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

"You have to have the right level of budget to afford this solution."

"It is a costly solution."

"OpsRamp is a cost-effective solution."

"You pay it for a year and you'll have full access to the entire platform, not only for monitoring and alerting, you will have access to the entire platform, and whatever technology they develop will be made available to you."

"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."

"There is an annual licensing fee to use OpsRamp."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

15%

Energy/Utilities Company

Insurance Company

Computer Software Company

16%

Manufacturing Company

13%

Financial Services Firm

11%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.

What needs improvement with IBM Tivoli NetCool OMNIbus?

Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...

What is your primary use case for IBM Tivoli NetCool OMNIbus?

My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.

What do you like most about OpsRamp?

Most features work fine.

What is your experience regarding pricing and costs for OpsRamp?

I share the impression that OpsRamp pricing is fair; it does not strike me as expensive, and the licensing model is clear enough.

What needs improvement with OpsRamp?

If we treat OpsRamp as an infrastructure monitoring tool, there are many positive aspects. However, when viewed as an AIOps tool, there are numerous potential additions. Currently, it performs infr...

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Product Reports

IBM Tivoli NetCool OMNIbus

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Also Known As

Tivoli NetCool OMNIbus

No data available

Overview

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

Sample Customers

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Epsilon, CloudBrix, GreenPages, NIIT Technologies

IBM Tivoli NetCool OMNIbus vs. OpsRamp