BMC TrueSight vs IBM Tivoli NetCool OMNIbus comparison

BMC Helix and IBM are both solutions in the Event Monitoring category. BMC Helix is ranked #7 with an average rating of 8.3, while IBM is ranked #3 with an average rating of 8.0. BMC Helix holds a 7.9% mindshare in EM, compared to IBM’s 9.5% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 80% of IBM users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
811 Comparison Views

86% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 15 IBM Tivoli NetCool OMNIbus reviews

1,395 Views
1,004 Comparison Views

80% willing to recommend

BMC TrueSight

IBM Tivoli NetCool OMNIbus

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and IBM Tivoli NetCool OMNIbus compete in the IT monitoring and management category. BMC TrueSight generally holds an edge with broader integration and user support, while IBM NetCool excels in network management.

Features: BMC TrueSight offers extensive integration capabilities and a holistic monitoring dashboard, tailored for diverse IT infrastructures. It is praised for its robust event management and capacity optimization. IBM Tivoli NetCool OMNIbus is known for its strong event correlation and network management, particularly excelling in supporting legacy protocols. It is also highly effective in alert grouping and monitoring a wide range of telecom environments.

Room for Improvement: BMC TrueSight could benefit from enhanced documentation, improved cloud monitoring, and more efficient deployment processes. Users also look for better reporting and root cause analysis. IBM Tivoli NetCool OMNIbus needs improved integration with non-IBM databases, better AI utilization, and simpler licensing. There are also calls for improved support with faster response times and more intuitive interfaces.

Ease of Deployment and Customer Service: Both platforms are often deployed on-premises and present deployment complexities. However, BMC TrueSight typically receives higher ratings for its customer support, with users noting its technical team’s commitment. IBM NetCool requires enhancements in support, as users desire less repetitive processes and faster resolution times.

Pricing and ROI: BMC TrueSight is considered expensive yet justified by its comprehensive feature set. It offers a volume-driven licensing model per endpoint, providing transparency and long-term ROI through reduced labor and maintenance costs. IBM Tivoli NetCool OMNIbus also carries a high price, with separate licenses for each component, making its pricing model complex. Despite its infrastructure demands, it offers operational cost-saving advantages over time.

To learn more, read our detailed BMC TrueSight vs. IBM Tivoli NetCool OMNIbus Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

7th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

3rd

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.9%, down from 13.3% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 9.5%, up from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
IBM Tivoli NetCool OMNIbus	9.5%
BMC TrueSight	7.9%
Other	82.6%

Event Monitoring

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Aids in network performance monitoring and management

I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management. The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."

"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"BMC TrueSight Operations Management is easily scalable."

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"I believe that the ease of use and UI is great"

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."

More BMC TrueSight pros

"It is an easy-to-use solution."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"The most valuable feature is the event management capability."

"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."

"Probes are the best feature because they are well written which rarely requires you to write additional rules. These probes monitor activity within your environment."

"Offers very good event/alert drill-down and statistical reporting capabilities."

More IBM Tivoli NetCool OMNIbus pros

Cons

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"The solution could improve its price."

"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."

"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."

More BMC TrueSight cons

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"There should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing."

"I would like for the next release to be more user-friendly and out of date. The next release should focus on the cloud, AI, and ML technologies."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"The cost of the product is quite high. They should work to adjust their pricing models."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"Pricing is very high."

"The solution is based on endpoints and knowledge models which can be costly."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

More BMC TrueSight pricing and cost advice

"It is a costly solution."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Government

Financial Services Firm

25%

Computer Software Company

15%

Energy/Utilities Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	7

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

I would rate the pricing for IBM Tivoli NetCool OMNIbus as three, where one is a high price and ten is a low price.

See all answers

What needs improvement with IBM Tivoli NetCool OMNIbus?

Based on my experience and my colleagues' feedback, IBM can improve IBM Tivoli NetCool OMNIbus in automation with respect to using AI, as it lacks considerably compared to other tools. The integrat...

See all answers

What is your primary use case for IBM Tivoli NetCool OMNIbus?

My current use case for IBM Tivoli NetCool OMNIbus is for monitoring the networks.

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 14% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 9% of the time

Centreon vs BMC TrueSight

Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 5% of the time

More BMC TrueSight Competitors

ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus

Compared 26% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 13% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 13% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 11% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

October 2025

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

ProactiveNet, TrueSight Operations Management

Tivoli NetCool OMNIbus

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

September 2025

Free Report: BMC TrueSight vs. IBM Tivoli NetCool OMNIbus

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