BMC TrueSight and IBM Tivoli NetCool OMNIbus compete in the IT monitoring and management category. BMC TrueSight generally holds an edge with broader integration and user support, while IBM NetCool excels in network management.
Features: BMC TrueSight offers extensive integration capabilities and a holistic monitoring dashboard, tailored for diverse IT infrastructures. It is praised for its robust event management and capacity optimization. IBM Tivoli NetCool OMNIbus is known for its strong event correlation and network management, particularly excelling in supporting legacy protocols. It is also highly effective in alert grouping and monitoring a wide range of telecom environments.
Room for Improvement: BMC TrueSight could benefit from enhanced documentation, improved cloud monitoring, and more efficient deployment processes. Users also look for better reporting and root cause analysis. IBM Tivoli NetCool OMNIbus needs improved integration with non-IBM databases, better AI utilization, and simpler licensing. There are also calls for improved support with faster response times and more intuitive interfaces.
Ease of Deployment and Customer Service: Both platforms are often deployed on-premises and present deployment complexities. However, BMC TrueSight typically receives higher ratings for its customer support, with users noting its technical team’s commitment. IBM NetCool requires enhancements in support, as users desire less repetitive processes and faster resolution times.
Pricing and ROI: BMC TrueSight is considered expensive yet justified by its comprehensive feature set. It offers a volume-driven licensing model per endpoint, providing transparency and long-term ROI through reduced labor and maintenance costs. IBM Tivoli NetCool OMNIbus also carries a high price, with separate licenses for each component, making its pricing model complex. Despite its infrastructure demands, it offers operational cost-saving advantages over time.
| Product | Market Share (%) |
|---|---|
| IBM Tivoli NetCool OMNIbus | 9.2% |
| BMC TrueSight Operations Management | 8.0% |
| Other | 82.8% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 5 |
| Large Enterprise | 7 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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