HelpWire Reviews

Name: HelpWire
Brand: Electronic Team

What is HelpWire?

HelpWire is used for remote device support and diagnostics, enabling troubleshooting from a distance, assisting clients remotely, and managing multiple devices effortlessly.

Get the Remote Access Buyer's Guide and find out what your peers are saying about HelpWire, Microsoft Remote Desktop Services, TeamViewer Business and more!

Buyer's Guide

Remote Access

August 2025

Get the category report

Helped 867,676 peers since 2012

HelpWire mindshare

As of September 2025, the mindshare of HelpWire in the Remote Access category stands at 0.8%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
HelpWire	0.8%
TeamViewer Business	11.1%
Microsoft Intune	9.7%
Other	78.4%

Remote Access

Compare HelpWire with alternative products

Learn more about HelpWire

HelpWire offers remote device support and diagnostics, allowing tech support teams to troubleshoot issues remotely, manage devices without physical visits, and communicate effectively to resolve problems quickly, leading to significant time and cost savings. Companies acknowledge its reliable performance in remote access and real-time collaboration, enhancing efficiency in addressing technical challenges remotely.

What are the key features of HelpWire?

Seamless Device Connection: Connects devices across different networks effortlessly.
Secure Data Transmission: Ensures data is transmitted safely.
Ease of Use: Simple interface facilitates troubleshooting and device management.
Real-Time Communication: Chat and video support enhance user interaction significantly.

What benefits and ROI should users look for?

Time Savings: Resolve issues quickly without physical visits.
Cost Efficiency: Reduce expenses associated with on-site support.
Improved Collaboration: Real-time communication improves team and client interaction.
Increased Reliability: Dependable performance for consistent remote access.

HelpWire is particularly beneficial in industries requiring frequent technical support and remote device management, such as IT services, healthcare, and manufacturing. Its capability to connect devices and provide real-time diagnostics ensures minimal downtime and increased efficiency, making it a valuable tool for companies seeking to streamline their support operations.