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Freshservice Reviews

Vendor: Freshworks
4.0 out of 5
1,361 followers
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What is Freshservice?

Featured Freshservice reviews

Freshservice mindshare

As of July 2025, the mindshare of Freshservice in the Help Desk Software category stands at 4.3%, up from 3.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software

PeerResearch reports based on Freshservice reviews

TypeTitleDate
CategoryHelp Desk SoftwareJul 2, 2025Download
ProductReviews, tips, and advice from real usersJul 2, 2025Download
ComparisonFreshservice vs ServiceNowJul 2, 2025Download
ComparisonFreshservice vs JIRA Service ManagementJul 2, 2025Download
ComparisonFreshservice vs ManageEngine ServiceDesk PlusJul 2, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.221.3%91%222 interviewsAdd to research
VMware Aria Automation4.0N/A94%170 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
22%
Educational Organization
8%
Financial Services Firm
7%
Manufacturing Company
6%
Retailer
5%
University
5%
Healthcare Company
5%
Government
4%
Real Estate/Law Firm
4%
Non Profit
4%
Construction Company
3%
Transportation Company
3%
Comms Service Provider
2%
Hospitality Company
2%
Outsourcing Company
2%
Energy/Utilities Company
2%
Media Company
2%
Performing Arts
2%
Recreational Facilities/Services Company
2%
Legal Firm
2%
Consumer Goods Company
2%
Insurance Company
1%
Marketing Services Firm
1%
Renewables & Environment Company
1%
Religious Institution
1%
Wholesaler/Distributor
1%
Mining And Metals Company
1%

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