ESET Endpoint Protection Platform Reviews

We are a company that provides IT support to clients, so we use ESET Endpoint Protection Platform every day. Currently, we are not partners because we have great local support from the company that sells ESET. We buy from them and resell. For us, we do not earn from ESET; we simply use it. We are a company based on support. We are not in the sales market.

The most valuable feature is the cloud administration.

ESET's real-time threat intelligence has helped my threat detection strategies significantly because it works independently and performs very well. It is automatic and saves the processor of the client PC, and it works very well and is intuitive.

ESET Endpoint Protection Platform's multi-layered protection and machine learning help mitigate cyber threats significantly because it works in the background and needs time to learn and adopt the environment. After that, everything works very well. It needs perhaps one or two days to adopt everything on the network and learn devices. After that, there are no problems.

The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers.

ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual.

ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.

We work with ESET Endpoint Protection Platform.

Our experience with ESET Endpoint Protection Platform's centralized management console is mostly fine for managing security policies across endpoints. Sometimes we have some problems with policy adoption, but mostly it is fine.

Minimal system performance impact is very important when choosing endpoint protection solutions, and I believe ESET uses minimum hardware of the PC. You can install ESET Endpoint Protection Platform on any type of hardware. It is not like Kaspersky or some other systems that need strong hardware. With ESET, you can install it on old hardware or new hardware. ESET is a very good product. It is a product that you set and forget. So it is very good for IT.

I would rate the technical support provided by ESET an eight, but that is a huge problem with all software providers because they use external support. From ESET, I really do not know, but for example, from Microsoft, they use external support and they are not IT professionals. They can only answer the phone, and that is all. From ESET, we have great local support from the company who distributes ESET, and we have their support. They have great technical support. When we call them, they ask and advise us at the moment. So it is very good support, but it is not from ESET; it is from an ESET partner. They are very good. We do not have contact with ESET directly.

Positive

The initial setup for ESET Endpoint Protection Platform is straightforward. You need some knowledge, but it is very easy.

I do not use metrics to measure the effectiveness of ESET Endpoint Protection Platform features because I do not need any metrics. My metric is my experience. When I install something and use it, after some time I know the quality of that product. When we use ESET, our clients do not have any problem with viruses and any problems with ransomware and other types of viruses. So it is a very good product.

It takes about one hour to implement ESET Endpoint Protection Platform, depending on the type and the number of PCs we use.

We have six IT administrators using ESET Endpoint Protection Platform in our organization.

I have given this review a rating of nine.

My main use case for ESET Endpoint Protection Platform is preventing malware and preventing outside attackers. When attackers target my system, ESET catches and scans the threat with its signature database and then prevents it through behavioral analysis. If any malicious behavior or file is detected, it stops and blocks that particular traffic or endpoint. I am using ESET Endpoint Protection Platform for multiple purposes including peripheral controls and protection.

ESET Endpoint Protection Platform has multiple features, but the remote desktop feature is the one I use most frequently, as it allows me to take control of any client machine remotely.

ESST Endpoint Protection Platform has a peripheral control feature which blocks USB pen drives, MTP, and P2P connections to prevent outside malware.

ESST Endpoint Protection Platform provides ransomware prevention, which prevents attackers from encrypting my files and demanding ransom payments.

ESST Endpoint Protection Platform has helped prevent attacks by providing multiple capabilities including malicious behavior detection with reports, email notifications, and alarms. The console displays the status of systems in red, shows available Windows patches, and ESET updates on the dashboard.

ESET Endpoint Protection Platform could be improved by offering integrations and user-friendly dashboards that could enhance the overall experience and reliability.

ESST Endpoint Protection Platform lacks a backup restoration feature. It would be beneficial if users could easily back up files or folders to endpoint cloud or on-premises storage.

I have been using ESET Endpoint Protection Platform for the last one year.

ESET Endpoint Protection Platform is stable as of now.

ESET Endpoint Protection Platform is scalable, and I can add any types of machines or servers at any time.

Customer support for ESET Endpoint Protection Platform is good. I typically receive support from the distributor, and the customer support team is also responsive and helpful.

Positive

I previously used Trend Micro Worry Free but switched to ESET Endpoint Protection Platform because of the lower cost.

ESET Endpoint Protection Platform has shown a return on investment. Previously, I had to manually check for available Windows patches, but now I can easily update them from the console, which saves time. Regarding cost savings, ESET Endpoint Protection Platform definitely saves money because if my system or organization is hacked or ransomed, the potential financial loss would be far greater than the cost of the solution.

The pricing, setup cost, and licensing of ESET Endpoint Protection Platform are good with no issues. The price is very reasonable compared to the features provided.

I evaluated other options before choosing ESET Endpoint Protection Platform, such as Securite, but ESET Endpoint Protection Platform has lower pricing, is reliable and usable, and includes a remote desktop feature.

If users face any issues, we can easily take remote access from the end user to provide support.

For organizations with budget constraints that need a reliable solution, ESET Endpoint Protection Platform is an excellent choice.

ESST Endpoint Protection Platform is very good overall. It has features to protect from malware, includes the remote desktop feature, and provides patch updating capabilities on the console. I would rate this product a 9 out of 10.

We started using ESET Endpoint Protection Platform last year. In our branch, we have implemented it for 35 users, and next is deployment for the other branch.

As far as reporting is concerned, the best feature of ESET Endpoint Protection Platform is that I get all the details about which user is using it, how much time they spend on websites, and all related information; I get good reporting.

For security purposes, we feel good and safe when we are using ESET Endpoint Protection Platform.

CrowdStrike sits at the kernel level and we don't know how it's operating, but we get the message; however, ESET Endpoint Protection Platform sometimes has issues with policies where users complain about popping up notifications. When we were using CrowdStrike, it used to detect and block pirated software, but ESET Endpoint Protection Platform is not doing that.

The blocking notification in ESET Endpoint Protection Platform comes in when it is installed from the user; it should not disturb them because we are in a domain environment, and sometimes users are not able to bypass or minimize many things they are facing. Additionally, it is not detecting pirated software, which could be a bug. I trust ESET Endpoint Protection Platform, and they should ensure that software with bugs are not getting through.

While it is cheap, ESET Endpoint Protection Platform sometimes makes the computer run slower and takes backup, which affects system performance.

If the price is low, ESET Endpoint Protection Platform is saving money, but time-wise, we face problems because when users have issues, we need to spend time rectifying them.

We started using ESET Endpoint Protection Platform last year.

I would rate stability as eight out of ten.

For scalability, I would rate it as eight out of ten.

Technical support deserves a rating of eight out of ten.

Previously we were using CrowdStrike, then we shifted to ESET Endpoint Protection Platform to see how this functions, because we needed a good solution. We heard good reviews about ESET Endpoint Protection Platform and the pricing was also good.

Deployment was not easy because from the server you have to push and there are many things involved. As an IT person, I understand this, but for a normal user, it is not easy.

It took around almost 15 to 30 days to complete the deployment.

I got backup support from ESET Endpoint Protection Platform and had a vendor from them, so I was working personally, and it was teamwork.

No maintenance is required for ESET Endpoint Protection Platform; only the policy needs attention, and if any user faces problems, we have to address that. Apart from that, there has been no maintenance required till now.

I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.

I have never gone into the depth of how ESET Endpoint Protection Platform leverages AI, so I will not be able to predict the exact details.

I am using several solutions including ESET Endpoint Protection Platform and Microsoft Office 365.

I am using the enterprise product from ESET Endpoint Protection Platform.

For security purposes, we feel good and safe when using ESET Endpoint Protection Platform.

It's deployed on-premises.

No maintenance is required for ESET Endpoint Protection Platform; only the policy needs attention, and if any user faces problems, we have to address that.

If the price is low, ESET Endpoint Protection Platform is saving money, but time-wise, we face problems because when users have issues, we need to spend time rectifying them.

I would recommend ESET Endpoint Protection Platform.

I would rate ESET Endpoint Protection Platform eight out of ten overall.

I am a customer, and my name is Mani Kumar David. I'm an IT manager.

The main use case for ESET Endpoint Protection Platform is endpoint protection and blocking malware, making sure that the firewalls on the endpoints are correctly configured and allowing easy management of certain settings on all the devices in one go.

For monitoring and managing security across our organization's endpoints, we can use the ESET platform, either ESET Protect or the old system; however, the downside is that we only monitor our endpoint, so we have an XDR system that is fed with the ESET information.

The impact of the advanced machine learning features in ESET Endpoint Protection Platform has been significant, as we haven't been ransomed for the last 18 years, and machine learning, especially through live detection, detects threats that are blocked based on reputation or sandbox detection.

The areas where ESET Endpoint Protection Platform could be improved include implementing single sign-on for the cloud environment, true multi-tenant options, and extensive APIs to easily integrate our own systems with the platform for user configuration via their company portal.

I have been working with ESET Endpoint Protection Platform for 18 years.

I am pretty satisfied with the scalability and flexibility of ESET Endpoint Protection Platform, and their support is phenomenal, offering quick assistance.

The support team deserves a rating of 10 out of 10.

Positive

Before using ESET Endpoint Protection Platform, we worked with Symantec and Kaspersky. While we checked other solutions such as SentinelOne, we found them much slower, which is why we stayed with ESET Endpoint Protection Platform.

I saw the return on investment with ESET Endpoint Protection Platform within months.

We don't utilize the multi-factor authentication feature in ESET Endpoint Protection Platform at the moment.

We had the encryption capabilities in ESET Endpoint Protection Platform; however, we disabled that and use BitLocker because we noticed that the performance of our machines degraded by about 20%.

The additional features or functionalities I would like to see in the next release of ESET Endpoint Protection Platform are the improvements I mentioned previously.

I would rate ESET Endpoint Protection Platform a nine overall.

We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well.

We install the product in a standard way as a product. The primary purpose is to protect computers from viruses and ransomware. There are no special features that we particularly like apart from its basic protection functions.

The software has room for improvement in terms of CPU and other resource usage. A lightweight version of ESET might be beneficial as many of our clients have older CPUs and RAM. There are many unused features, and sometimes false threats cause unnecessary alarms.

We have used the solution for almost eight years.

In terms of stability, I can rate it at nine out of ten. It is stable.

In terms of scalability, I can rate it eight or nine out of ten. We have no issues with its scalability.

I would rate customer service around six or seven out of ten. Normally, I cannot give a ten for support of all brands, as it is not always possible to get full support from companies. It heavily depends on the interlocutor and the case at hand.

Neutral

The initial setup is not difficult. As advisors, we can install it without any issue.

We install the solutions ourselves as we are advisors.

We have known these brands for a long time, which is the main reason we sell them.

The pricing of ESET Endpoint Protection Platform is a bit high compared to other competitors. Other brands can have lower prices, making it challenging to sell for large protection to clients.

Based on my experience, I would recommend ESET Endpoint Protection Platform to others. I rate the solution overall a seven out of ten.

We primarily used the solution for endpoint security. 

The overall security capability of the product is pretty reliable. It's a traditional product in terms of all its features that are common on the market. It was good, easy to configure, and easy to use. From that perspective, it is a pretty decent product. 

It did a very good job whenever it detected viruses and malware.

It was easy to set up.

The capabilities of the solution are rapidly improving. 

I saw a bunch of false positives which need to be fixed. They were not detailed. These false positives were not happening with other products which I saw. These false positives shouldn't even be there. They need to take a look at why they were happening and resolve the issue. 

There may be some configuration changes required, depending on the use case. 

The pricing could always be better. 

Easier functionality would be better.

I'd like to see fewer add-ons and a more basic solution under a single product. Right now, everybody shows EDR as a separate thing. 

I've used the solution for one year. 

In terms of stability, the performance parameters do come into play. It's good on the regular office front, however, on the development side, if somebody is using it in a development environment, they need to make some configuration changes in terms of what directories should be excluded from the real-time scanning. I had to do that kind of stuff. I don't do that with the Microsoft product, for example. It runs, and it scans the entire system with no issues.

The solution is stable. Regular updates were available in the product versions. They were updated, and they gave regular signature updates also so that the product checked all the boxes. 

For a mid-size company of a couple of hundred users of up to around 500 users, the solution will be fine. Even if you have a couple of thousand users, it still will be fine. Especially when you're dealing with the cloud, it scales well. The service provider manages the instance and you don't have to worry about a drop in quality.

On the technical support front, I bought the product from Hungary. The support is done by the partners; the support is not coming from the OEM. That is a very distinctive thing over here, which has to be noted. Many resellers have support capabilities. Therefore, we didn't deal directly with ESET. We would talk directly to partners. I've always appreciated their work. 

Positive

I had Microsoft Defender to use, so that is why I moved away from ESET.

I've also used McAfee, Trend Micro, and Symantec.

Maybe two years back, ESET was a product that would be a mid-range product. Sentinel One and ESET maybe would compete with each other along with Kaspersky and stuff like that. In contrast, McAfee, Symantec, Defender, and Trend Micro would come in the top bracket in terms of the top performance, along with CrowdStrike and stuff like that.

Nowadays, that scene has changed drastically. Defender is there as a professional, full-throttle product. That's one aspect. Symantec is still there on the top of the pile. McAfee is losing its place since they've messed up with the build and all the stuff. Trend Micro is also almost there on the top of the pile, yet not exactly on top of them, however, they're pretty much there. Brands like CrowdStrike, et cetera, are beginning to step in into the top of the pile in terms of their technology. ESET is also closing that gap in terms of their abilities.

The setup is very simple. I have worked with other products like McAfee, Trend Micro, and Symantec, so I don't see any difference in terms of how the basic configuration has to be done. It's only the initial thing of understanding what is where in the product settings. It's as simple as that. Once you know that, you know one product pretty well. It's just a matter of a few hours of adapting to the product.

I'd rate the ease of setup at a four out of five. 

I was able to implement and maintain the solution myself. 

It is self-maintaining. That said, we'll have to make occasional checks administratively to ensure things keep working the way they are supposed to work.

I handled the initial setup myself. I did not need to deal with any outside consultants or integrators.

I had a yearly subscription. In November, the subscription expired, and I stopped using it.

The price is pretty affordable. For 200 or so users, it might cost around $10,000 or so. That is for a first-time purchase. A renewal may come in at $7,000 to $8,000, or around 20% to 30% less. This is a rough estimate of what to expect.

My renewal, for 160 users, would have been about $6,000.

I'd rate the pricing three out of five in that they offer industry-standard pricing, and you can negotiate with them to work on the cost. 

I'm a consultant. I don't use it myself. I merely deploy it and work with clients that use it. 

I'd rate the solution eight out of ten. 

I use the solution primarily for monitoring and checking alerts and workstations to determine whether something has been isolated or quarantined. 

ESET Endpoint Protection Platform is also used for targeting and tracking the workstations that are infected and to identify the reason behind the infection. The tool is utilized for adding the workstation to the required groups for preparing Whitelist, Blacklist and other filtering purposes. 

I find the solution's inspection feature to be the most valuable. The inspection allows complete monitoring regardless of the operating system in use, whether Windows or Linux. 

The solution is heavy to operate across the workstations. A high-end configuration of CPU and RAM is required in the workstations and the solution provider should work on reducing this load. 

In future versions of the product, there should be agents, integrations, or APIs with a cloud service. 

I have been using ESET Endpoint Protection Platform for a year. 

I would rate the stability a seven out of ten. The cloud-based admin portal of the solution is sometimes non-responsive. 

I would rate the scalability a nine out of ten. The scalability of the solutions makes an administrator feel secure. In our company, there are around 100 users of ESET Endpoint Protection Platform. Trend Micro is used a bit more frequently in our organization compared to ESET Endpoint Protection Platform, but we plan to use the ESET Endpoint Protection Platform more frequently in the future.  

Before using ESET Endpoint Protection Platform, I worked with Trend Micro and Symantec. At our company, when we used to work with Symantec, we faced a ransomware attack and zero-day attack, so our organization switched to ESET Endpoint Protection Platform. 

The initial setup of the product is quite easy if an active directory is available. There may be some difficulty with the configuration for setting up the security features. The solution can be difficult to understand for a first-time user. A user needs to first search, read and pursue courses to understand ESET Endpoint Protection Platform, but other vendor solutions are comparatively easier to comprehend. 

I would rate the initial setup process an eight out of ten. The deployment process of ESET Endpoint Protection Platform took four hours in our organization. To execute the setup plan, the antivirus or firewall should run properly to block USBs in the workstation. The settings in the solution are quite ready to use, therefore not much customization is required during the setup process unless there is a need for special customization. 

As part of the setup process, the solution should be configured according to an organization's needs and environment. The cloud configuration can only involve setting the group name, assigning policies to that specific group, and making the tool available in search to all the workstations by pushing the agent. One professional is needed to deploy the ESET Endpoint Protection Platform, but another professional can be present to analyze in case of failures. 

For maintenance of the product, a dedicated professional is needed mostly for the first month to manage requests and make necessary adjustments in the solution. 

In our organization, if suddenly the solution stops functioning properly on the workstations, the log stations are rechecked by the in-house professionals. For instance, in such a service break incident, our organization professionals found the services had been requested on specific ports like web ports closed by ESET; therefore, adjusting the port was needed instead of scanning. 

The biggest ROI factor is the enhanced security provided by the solution. 

I would rate the pricing of the solution a five out of ten. At our company, we renew the solution every year with around $10000 for the enterprise version. 

On behalf of our organization, I have compared ESET, Trend Micro and Microsoft EFI before settling for ESET Endpoint Protection Platform. In our company, through the comparison we found the Microsoft solution to be highly expensive but the solution seemed pretty good, just like Trend Micro. 

For threat detection, the automation features offered by the solution stand out as the most effective one. All processes are automated in ESET Endpoint Protection Platform and the administrator doesn't need to take any manual actions.  

The multi-layer defense and architecture of the solution benefit our organization through comprehensive protection, starting from email security to network protection utilizing access lists, switches, firewalls, and IPS.

I would overall rate the solution a nine out of ten. I would advise others to first plan and prepare documents around the pre-configuration settings on ESET Endpoint Protection Platform and undergo training from ESET trainers or through reliable guides. For being a new EDR, there isn't much information about the solution across Google searches or YouTube. I would definitely recommend this product to others.  

I use the solution in my company for endpoint protection, as it gives you a full security package.

The most valuable feature of the solution is that it is easy to use and maintain while also being fully encrypted. The tool gives you a lot of possibilities and a zero-day policy for the threats, meaning the antivirus provides you with a zero-day policy.

I feel that there should be a little more explanation provided by the solution regarding its installation process and which other products users should choose. On the solution's website, it is sometimes difficult to figure out how to download the exact product associated with your purchased license.

The product should offer more documentation.

The product's pricing has certain shortcomings and is an area where improvements are required.

I have been using ESET Endpoint Protection Platform for four years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a ten out of ten.

Around 30 to 40 people in my company currently use the product.

In my company, we did not face any technical issues, and because of this, we had to contact the solution's support team. If there was a situation where my company required technical support from ESET, I believe that the solution's experts would be really good. My company has not faced a situation where we had to contact technical support in the past four years. I rate the technical support a ten out of ten.

Positive

From one to ten, I rate the product's initial setup phase an eight as an IT admin, where one means it is a difficult phase, and ten means it is an easy process.

The solution is deployed on the cloud model.

The solution can be deployed in an hour. The time required to deploy the product to something that depends on the size of the company. In smaller and medium-sized companies, the product can be deployed in a few hours. In large companies, the deployment process may take a few days or a week to be completed.

Around one to fifty people were involved in the product implementation process.

Price-wise, the product is not very expensive. Based on all the features provided by the solution, I see that the product is ranked as number one in the markets in our country right now. The aforementioned areas consist of the reasons why my company chose the tool.

I rate the product's price as seven or eight on a scale of one to ten, where one is cheap, and ten is expensive.

In our company, we thought that Microsoft might release the best antivirus solution in the next two or three years, but nothing happened. Microsoft ended up offering a basic security package to deal with threats. ESET gives you a complete security package in areas like sandboxing and networking. Microsoft just basically has Microsoft Defender and some basic firewall tools. In my company, we are working with a lot of sensitive data, and it was the main reason why we chose ESET Endpoint Protection Platform for security purposes in our company.

It would be difficult to describe the feature of the tool that has been the most effective in enhancing my company's security posture. A person just needs to download the tool and install it, and that is all that is required for the tool to work. The product basically scans the PCs all the time, along with all the machines for viruses. The product generally works in the background.

The multi-layer protection approach is mostly used in areas like networking. For the endpoints, my company is protected from ESET, as it protects all the layers in the area of networking.

I would recommend the tool to others, but still it depends on each company, considering the area they are working. Basically, if you need a fully-integrated antivirus solution, you need to get a solution that doesn't disturb the end users, while it is easy to use, easy to maintain and it just works fine.

With ESET Endpoint Protection Platform, there are a lot of purposes for which one could use AI for security. I did not know that ESET Endpoint Protection Platform uses AI. If ESET Endpoint Protection Platform plans to include some AI elements in the tool, it would be great.

I rate the tool a nine out of ten.

ESET Endpoint Security’s most valuable feature is the management console. Additionally, it doesn’t need a high-performing CPU for software servers. It has the best security feature as well. It provides 100% security by detecting dangerous web pages and illegal sources.

The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additional agents for it at present.

We have been using ESET Endpoint Security for three years. At present, we are using the latest version.

I rate the product’s stability a nine out of ten.

The product is highly scalable. I rate its scalability a ten out of ten. There are 150 users in one organization and 25 users in another organization that I manage. It is suitable for medium businesses.

The product’s initial setup is straightforward and fast. I rate the process a nine or ten out of ten. It requires minimal technical staff for deployment.

I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.

ESET Endpoint Security is a good product for finding new devices and alerting administrators. It has always succeeded compared to other solutions. I never have a problem with security using it. It provides 100% safety for the environment and users.

I rate it an eight out of ten.

Our primary use case for this solution is security for the network. This solution has a reasonable price and it's very practical for small businesses. It's also a good antivirus solution and has big modules like Casper.

The most valuable features for me in ESET Endpoint Security are the antivirus feature and detection.

I would like for ESET to create a central management solution. This would make it practical to use the internet for medium-sized networks.

The scalability of this solution could also improve.

I have been using ESET Endpoint Security for about three years now.

My impression is that ESET Endpoint Security is a stable solution. I would rate it a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution a two, on a scale from one to 10, with one being the worst and 10 being the best. If you have a big network, it's quite hard to scale.

My impression is that the technical support of this solution is quite good and responsive.

My impression is that the initial setup process is straightforward. It took about twelve hours for the software to install. How long deployment takes depends on how many users use it. 

Our model of deployment is on-premises.

The deployment was done in-house.

I would say that we have seen a low ROI with this solution.

My impression is that this solution is cheap.

I would recommend this solution to other people.

I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would advise other people looking into this solution to – if they don't have a large budget – at least buy the ESET tools.