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Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: September 2022

What is Device42?

Device42 makes IT decision making easier. With accurate, automatic inventory tracking powered by automatic discovery, Device42 is your go-to for everything from day-to-day ITSM to IPAM to encrypted secret storage, DCIM rack modeling, migration planning, and more!

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

  • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
  • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
  • Support – Support and document the entire lifecycle from purchase order to retirement.
  • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

  • Mapping – Powerful application mapping tools relate data from various sources.
  • Related – Auto-discovered data is related with imported and input data.
  • Components – Dependency flow diagrams relating application components are automatically generated.
  • Visualize – IT managers can visualize the application’s different parts and interdependencies.
  • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

  • IP Address – Get the next available IP address (eliminate ping and pray).
  • Capacity – Locate racks with enough space and power capacity to house new servers.
  • Affected – Determine which users are affected by scheduled and unscheduled outages.
  • Supported – Know if a server/OS is still supported, and where to find it.
  • Accurate – Maintain accurate server-switch port connections.
  • Manage – Accurately manage rack power and cooling capacities.
  • Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

  • Rack – Find available rack capacity with heat maps colored by available units.
  • Power – Ensure power availability at a glance with overlaid color bars.
  • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
  • Connections – Visually ensure all your machines are redundantly connected.
  • Hardware – Easily identify any hardware without redundancy.
  • View – View power consumption, temperature, and humidity over time.
  • Data Center – Locate data center hot spots and eliminate problem areas.
  • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
  • Change – Instantly report change history, contracts, rack space availability, and much more.
  • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

  • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
  • API – All the documentation you could ever want on our open API is available at
  • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
  • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

  • Input – No need to input the same data into multiple systems!
  • Information – Enhance the information in your ticketing system with data from Device42.
  • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
  • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
  • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
  • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

  • Purchases – Record purchases.
  • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
  • Contract – Associate a service contract with the actual asset it applies to.
  • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
  • Planning – Improve planning with accurate financial data for budgeting and auditing.
  • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
  • Track Well – Track software licensing and ensure compliance.
  • Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

  • Services – Improve your IT service delivery with accurate and actionable data.
  • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
  • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
  • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
  • Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

  • Find – Take control of who has access to what systems
  • Ensure – Ensure that data center teams have the information they need, when they need it
  • Very Fast – Quickly map service accounts and secrets to devices and applications
  • Powerful Control – Protect account and password information with granular access controls
  • Locate – Track password views, expiration dates, and password changes
  • Happiness – And yes…keep the auditors happy, happy, happy!
Device42 Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

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Device42 Reviews

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Technical Officer at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Reasonably priced and stable but the remote connectors need to cover more devices
Pros and Cons
  • "The pricing is reasonable."
  • "If they could make it so their remote connector could do as much as 10,000 devices, that would be better."

What is our primary use case?

We primarily use the solution for asset management and use inventory management and asset discovery quite frequently.

What is most valuable?

We haven't been used to it for a long while, however, it's actually essential for our customers. 

Device42 is a really impressive tool. Their discovery seems to be really coordinated, in the sense that we have different types of discoveries we can actually run. That's one unique aspect about them. 

The way they manage the assets, in general, is actually impressive, and the way they recognize, the software is good. 

The fact that you really don't need to put an agent on is helpful. That's really an impressive aspect of the product overall.

The initial setup is easy.

The stability is good. 

The pricing is reasonable.

What needs improvement?

They always say and recommend that we should run one remote connector, and one discovery service for about 500 to 1,000 devices, which actually means the productivity of this remote connector. Even then, probably in different subnets, they'll also advise you to have different connectors. If they could make it so their remote connector could do as much as 10,000 devices, that would be better. Just one remote connector to manage about 10,000 devices and still not reduce its productivity would be perfect. That would be a bigger picture item. Then, we wouldn't need to install or set up more than one remote connector on different subnets. That's one thing they could do to improve their services.

It would be nice if they could add support tickets into IT service management.

For how long have I used the solution?

We've been dealing with the solution for a while. We've been partners for years now, and are quite comfortable with the product.

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September 2022
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What do I think about the stability of the solution?

The solution is quite stable. We haven't had issues with bugs or glitches and it doesn't crash or freeze on us. 

What do I think about the scalability of the solution?

Technically, the solution scales. The only issue I have with this is that it needs various remote connectors to get as much information as you need. Depending on the number of assets, you can just add connectors and you're good to go.

How are customer service and support?

Technical support is okay. I'd rate it at a six out of ten. The device response is quick.

How was the initial setup?

The initial installation is easy. Where it gets complex is when you're configuring the environment for the customer. The initial installation, therefore, is really straight up. It's just handing the IOS to the virtual machines, and you're good to go. It's the subsequent configurations on the platform, where you have the platform, and there's configuring, you're discovering assets, et cetera, that's when it gets difficult.

What's my experience with pricing, setup cost, and licensing?

I'm a reseller.

I'm more on the technical side and don't really handle billing and payments. Therefore, I don't have any details on licensing or costs. 

That said, my understanding is that it is cheaper than other enterprise products on the market.

This solution would work best for organizations with 1,000 to 2,000 devices. However, large organizations, that may have 10,000 or 20,000 devices may not be best suited to this product. 

What other advice do I have?

Most of the organizations, especially the financial institutions here in this country, are always on-premise. That includes our organization. 

I'd rate the solution at a seven out of ten. 

Which deployment model are you using for this solution?

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
Download our free IT Asset Management Report and find out what your peers are saying about Device42, ServiceNow, BMC, and more!
Updated: September 2022
Buyer's Guide
Download our free IT Asset Management Report and find out what your peers are saying about Device42, ServiceNow, BMC, and more!