A reliable solution that offers good performance and overall affordability
Highlights from Md. Hamidul Haque's interview- 1 minute listen
Aug 22, 2023
Summary
I primarily use Dell PowerVault for backup and file-sharing, appreciating its cost-effectiveness. However, I find its professional support expensive and suggest flexible pricing. I've also worked with NetApp, QNet, and HPE, which offer similar features and pricing.
Pros
"I find this solution to be cost-effective in providing data storage for clients."
Cons
"There have been situations when our customers requested professional support and the price of that feature is quite high."
What is our primary use case?
We have been utilizing Dell PowerVault mainly as a backup solution, for data storage and file-sharing purposes.
How has it helped my organization?
Dell PowerVault is a reliable solution that offers good performance and affordability.
What is most valuable?
I find this solution to be cost-effective in providing data storage for clients.
What needs improvement?
There have been situations when our customers requested professional support and the price of that feature is quite high. I believe that customizing the pricing or offering some sort of flexibility regarding professional support would be of great benefit.
For how long have I used the solution?
We have been using this solution for over seven years.
What do I think about the scalability of the solution?
PowerVault offers scalable storage capacity for their client's needs. I would rate it very high.
How are customer service and support?
We are satisfied with the customer support system. They offer a wide range of support models for customers such as basic support that is budget-friendly, but they also provide a professional support solution that is a bit costly.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
There are many solutions that are available on the market. We have been working with NetApp, QNet, and HPE solutions. All of the mentioned solutions are similar in terms of operating and pricing, so the choice usually depends on a client's request and their preferences.
How was the initial setup?
The initial setup is really facilitated for the users.
What's my experience with pricing, setup cost, and licensing?
There is no need for licensing.
What other advice do I have?
I find this product to be a good fit when serving its purpose for our company's needs. But, I believe that HPE is a slightly better solution in terms of performance.
I would rate Dell PowerVault an eight out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
