Dell Business Laptops Reviews

I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration, so it was quite the pivot, all really born from the opportunity to fly drones on behalf of our company. Once I got into that aspect of our line of business, the light bulb went off. Then we introduced laser scanners, a level of artificial intelligence, and remote sensory technology. It was really easy to conceive where this type of new technology was going to fit in with our line of work.

Our top priorities when selecting Dell Business Laptops for our company are really making our user's needs fulfilled. Myself and Derek Wolford, who runs our IT department, really do not make that decision. Of course, we vet the products and what is being presented to us by the Dell sales team to make certain it will fulfill those needs. But really, our users dictate what kind of horsepower their work will necessitate. We have engineers and designers, we have surveyors who are collecting point cloud data from laser scanners, which require a pseudo supercomputer. We utilized very large Precisions back in the day before we decided that we wanted to go to a virtual desktop infrastructure environment. Depending on the type of work and the load our particular employees are lifting, it could be anything from a Precision i9 all the way down to a Pro i5. We work with our folks to make certain that we ask the correct questions, understand their need, and help them really dissect their true need. A lot of times, especially our engineers, say they need the best and the brightest. At the end of the day, it is more of a user mechanics type issue. Knowing that and even asking the tough questions helps define those troubled areas and allows us to dial into the proper solution. Dell Business Laptops, with all the offerings, allow us to have a multitude of options that can fulfill those needs.

Dell Business Laptops have done an excellent job of supporting our hybrid workforce, which is transportation infrastructure engineering. We design, inspect, and support our transportation infrastructure like roadways, bridges, highways, and facilities that help maintain them. It necessitates not just designers in the office but also bridge climbers and field inspectors for construction projects, needing to meet clients, do field measurements, or on-site design reviews. While we have 15 offices distributed in the US and around the world, we still have a field focus. Allowing a bridge inspector, while sitting on a structure in a major city, to access documents and transfer data in real-time, or collect specific data to process 3D models to document deficiencies instead of just photos and notes, enables them to do their job better, faster, and more cost-effectively. They can take that same device back to the office and operate seamlessly on the exact same information they were working on in the field, which we have really enjoyed for its portability, compactness, and lightweight factor while still maintaining all the rich features that Dell Business Laptops has to offer.

Some features we find most valuable on Dell Business Laptops include the ability for Derek Wolford and me to frequently travel together to our other satellite offices. We meet with our office heads to understand their pain points and problems. Often, we are without Wi-Fi signal. In New York City, there are dead spots everywhere, which is quite bizarre. Working with our Dell rep, we were able to find laptops with wireless cellular cards, so now, wherever we are, as long as we have a cell phone connection, we are able to operate as if we are sitting right back at the office. Flash forward to our VDI environment; we are able to work with our internal supercomputer just using a Dell thin client to access that network, which does not need to be an ultra-strong connection, just something that can hold a remote connection for a period of time.

One excellent feature that our end users really comment on is the screen quality. We are engineers, but we are not software engineers. Our folks focus on how it is being presented to them, and it is part of Dell Business Laptops' focus as well. We constantly receive comments on the quality of the screen, the brightness, and the backlit keyboard, enabling them to work on dark plane rides. The quality of the trackpad is another notable feature; other brands we have used often have trackpads that go dead. The simple features make the end-user experience a real quality experience.

When it comes to the more technical side, your partnerships with GPU producers and processors are the best-in-breed. We have the confidence that the features packed in are of the best quality and come with the best support, affirming that Dell Business Laptops is the device we want to utilize and standardize on.

One feature I think that Dell Business Laptops could improve upon is finding a way to increase a NIC card to handle a higher throughput of connectivity. Currently, we are fortunate to have a 10-gig network at our main office in Middletown, Connecticut. However, having a centralized VDI environment that all satellite offices tap into at the maximum capacity would be advantageous. If they currently have it and we are unaware, we will get in touch with our rep to find out. We know we are working towards that, as having 10-gig fiber connectivity without utilizing it fully is not beneficial.

We have been using Dell Business Laptops since really almost its inception, but at least the better part of 25 years. We are a 35-year-old company, so back then, the firm was basically founded on an old Tandy.

The specific challenge or need we were trying to address when we chose Dell Business Laptops for our company was first and foremost alignment with our network and our storage systems, which are all Dell. Really creating a seamless and unified brand of technology allows us to isolate things when there are possible issues. Rather than mixing and matching, it keeps things on the straight and narrow. Our IT department now standardizes their knowledge base on Dell. We are not trying to assist and troubleshoot a multitude of different manufacturers and brands. We know our Dell reps, we know our Dell support service team, and we have the ability now to understand the best possible ways to quickly service our staff and get them the proper device in their hands.

Across the board, Dell Business Laptops devices are best-in-breed. They are durable, they are light, and especially in our line of business, our employees are located in offices, but also we have a ton of field personnel as well. To be able to deploy a laptop that is easy to carry in a backpack, has a small size and form factor, because they do not need big 24-inch screens out in the field, actually scaled down and portable devices are really what is desired. A combination of all those factors really drives us in the direction of Dell Business Laptops. The sales staff at Dell Business Laptops is incredibly accommodating, very quick to get back to us, and advises us appropriately to fit our needs, not oversell, but gives us the proper solution to the problem that we have.

A measurable outcome since deploying Dell Business Laptops is definitely the cost aspect along with savings percentages. About five years ago, having a power user required a very expensive Precision desktop. Nowadays, Dell Business Laptops packs a punch in their laptops and has created a robust VDI environment that enables end users needing processing power to handle it remotely. If they want to use our centralized supercomputer that has more horsepower than the laptop, we can issue a thin client or a Pro with an i5. They can access the network as fast with the same speed, getting into that remote environment and dictate how much processing power they need.

What made us choose Dell Business Laptops over the other brands was the understanding of the IT industry and how Dell Business Laptops truly is the best-in-breed. And that is across the board, not just in laptops, but in storage, infrastructure, and networking. Having that seamless alignment between devices and the infrastructure that they are operating on allows us to provide our folks the best level of service because we are most familiar with Dell Business Laptops brand. Knowing that we have all the available latest and greatest horsepower between GPUs, actual processors, and quality RAM gives us confidence—the laptops will not cycle out due to overuse or poor performance within two to three years. Some of our end users have a laptop that is even seven, eight years old and have no desire to turn it off because it functions just as well as it did on day one. It is a true testament to the quality of what Dell Business Laptops is producing. Your new devices are just as apt, and it is something that we have grown to appreciate. Our IT department has a solid knowledge base in a singular brand, not running all over calling multiple different support teams if necessary, allows us to control our environment with a true quality product.

One massive improvement our end users have enjoyed since switching to Dell Business Laptops is knowing they have the best-in-breed in their hands, allowing someone who is completely IT illiterate to experience and define it for themselves. Many of our new or existing employees with an older laptop that cycles out and are replaced with a Precision or Pro come to us or call us immediately, saying this device is phenomenal and fast and agile. It allows them to access our network at a level that their previous laptop could never allow. Feedback from this helps us realize that selecting Dell Business Laptops was not just the correct move, but it allows us to take this standardization many years into the future and continue to have alignment and continuity between endpoints, our network, storage, and artificial intelligence.

If one of my peers were interested in moving to a new laptop brand, I would certainly recommend Dell Business Laptops. Dell Business Laptops brand is prominent everywhere across the IT world, not by virtue of being pushed, but because of their success. I would elaborate on laptop capabilities, including cellular cards for operating devices anywhere with cellular connectivity, and share feedback on the clear screen quality and functioning keyboard that does not get sticky. The trackpad allows for mouse-less work essential in our industry.

Our experience with Dell Business Laptops is best summarized in a single word: successful. They provide us with confidence in our decision to standardize on Dell Business Laptops, how they are performing, and how their support interacts with us, the price point, warranty package, and seamless integration into our environment. Our reps gave us a very advantageous price solution, but the biggest factor is the success in deployment and customer satisfaction. Our customers are our employees, and the integration of these laptops into our environment has been a win-win and seamless.

Dell Business Laptops that we are using are Pro Maxes and Precisions, depending on the type of end user. Some require a bit more horsepower for design and data processing, while others might just be admin and marketing folks. Again, we deploy a bit more lighter, more i5s with less RAM, just the appropriate type of device necessary for that line of work that they are doing. I would rate this product and our overall experience with an 8.5 out of 10.

The top priorities when selecting laptops for my organization are performance and Windows 11.

Dell Business Laptops models we are currently using at my organization include the Dell Pro Plus 14 with AMD Ryzen AI 350.

We specifically chose that model because it does not have Intel's collaboration mode. That is where Microsoft Teams, when you get in a call or Zoom call or anything that engages the camera and microphone, slows down the Intel processor to give it better battery life. But then all of our consumers say that they cannot do anything while on Teams calls. So that is why we went AMD.

The specific challenge or need we were trying to address when we chose Dell Business Laptops was serviceability, logistics, and support. Dell Business Support, when you open a ticket for anything relating to the hardware at scale, is pretty good. It is better than some of the other vendors we have dealt with. Their SLA for their Pro Plus warranty and extended warranty plan is strong. We do use another logistics provider, GTS, to help us facilitate that because we obviously want a next-day laptop to our customers. We take that laptop and Dell handles it with GTS on the back end for us. So that is why we picked Dell Business Laptops over some of the others for that flexibility.

For Dell Command Update, it manages the drivers for the hardware platform, such as your Intel thermal framework driver, your graphics driver, or your AMD chipset driver, so that we are in line with what is available through the Dell catalog. For BIOS recovery, that is if the operating system corrupts or there is a BitLocker and the key is not unlocking the drive, we can go and connect to the web, similar to remote restore on Apple products. It surprisingly works faster than the Apple restore. I am very happy with that feature.

We do use Dell Trusted Vault in coordination with CrowdStrike, which allows us to verify the BIOS integrity when we are deploying the update on Dell Business Laptops. If there is ever a man-in-the-middle attack or someone gains administrative privileges to upload their own custom BIOS, CrowdStrike together with Dell Trusted Vault should prevent that attack from happening.

The most valuable feature we have found about Dell Business Laptops is Dell Command Update, which is the most powerful tool that we use. We use it via background task with the command line interface. That is something some other vendors do not have. The other thing that is extraordinarily helpful is the recovery image from BIOS, or even with the USB generation from an application. There are some vendors where, when you do recovery, they lock it down as far as the serial number on the device. For example, I have a thousand of the same laptops and I built one USB for it. If I go and put it in another one, it will fail because it does not match the serial number. But Dell seems to keep it trucking along and it works fine.

To go from a nine to a ten, it would be great if some Dell products would have warranties because we view Dell as a business partner. We had an issue last year, and it was with NVIDIA directly inside the hardware. We identified the bug, opened a ticket with NVIDIA, and they resolved the bug. When we informed Dell about the bug so they could help their other customers, they basically brushed us off because we no longer had a warranty on that product. We felt frustrated because we were trying to provide them knowledge and insight into their own product that we solved for them. Other than that, it has been pretty good.

What would be great with Dell Command Update is if they launched their drivers through Dell Command Update as fast as they did through the Dell support site. We typically see a delay of seven to fourteen days from when a driver is offered on their website as a critical fix to when it is available in the Dell Command application. If we could narrow down that time, that would be great because sometimes our vulnerability team will inform us that this driver has a CVE 9.9, and we are already mostly remediated. But sometimes, speed is of the essence.

I would rate Dell Business Laptops overall as an eight. There is definitely room to do better. A lot of their Dell Plus line, especially their fifteen and sixteen-inch laptops, cannot be configured as tenkeyless. You only get one keyboard option and a lot of our users complain about the keyboard not being centered. I also see Dell's argument that so many of their other customers want the keypads. So I do think if we had some sort of flexibility with the chassis with Dell Pro Plus and their aluminum AMD systems to have either the tenkey keypad or not on their fifteen-inch model, that would be ten out of ten.

I have been working in my current field for ten years.

My organization has specifically been using Dell Business Laptops for ten years as well, for Cox Automotive.

I would rate the support overall as a nine out of ten.

I went with Dell Business Laptops over Microsoft and HP mainly due to the support we get from Dell.

We have considered HP in the past and we have also considered Microsoft directly for their Surface lineup, mainly the Surface Laptop and Surface Laptop Studio as a comparison to what was Latitude and Precision, and now Dell Pro and Dell Pro Max.

We do have measurable outcomes for the company such as cost savings, productivity improvements, and user satisfaction scores. When we had Intel Meteor Lake processors and switched to AMD, we were seeing that our employees were gaining about an hour to two hours of productivity back from the performance improvements of switching to the AMD platform per endpoint. Since we switched over about ten thousand endpoints from the Intel platform with Core Ultra to AMD Ryzen, we have saved millions of hours over the course of a year.

The specific results or improvements the end-user has felt since switching to or using Dell Business Laptops in general include having more availability in the hardware to test and certify. Now that we do have the option between whatever is the latest from Intel, whatever is the latest from AMD, whatever is the latest from Snapdragon Qualcomm, it gives us the flexibility to always pick what is fastest. HP and Lenovo have done a really good job of offering all three of those platforms, but now that Dell has caught up with those other vendors and provided the best service, that has greatly improved our ability to give the fastest platform at any given time.

If I were recommending Dell Business Laptops to a peer, I would probably smash it and then tell them that I would not worry about it because another one is coming in forty-eight hours. But on a serious note, a lot of my peers are in information technology or in development or computer-aided design at universities. Performance has always been king. Dell Pro Plus Max with AMD and then the NVIDIA Blackwell is the first high-performance laptop that I can have more than five hours of battery life and actually use in my lap without burning myself over the Intel platform. I would probably show off how fast I can compute in my lap, and they would probably be blown away by that.

To another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet, I think in real life, I describe my experience with Dell by telling this story called the cardboard coffin. A lot of times with other vendors, they send an onsite tech if requested or replacement after you mail yours in, which can take some time. But our experience with what I call the cardboard coffin, where they just send you a cardboard coffin, you throw the laptop in, and overnight via FedEx to Dell in Nashville or Austin, wherever they choose to send it, then you get your replacement back or they repair yours, is the industry best. It is better than Apple.

I sum up my experience with Dell Business Laptops as mostly positive. On a personal note, I choose to buy Dell Business Laptops at home. I have an Inspiron fourteen, I have an Alienware M17. My wife does have an HP EliteBook and it is a nice computer, but I prefer Dell in my house and at work. It is a brand I recognize, it is a brand I trust, and they have proven it with their support and their cost. While it might not be as stylish as some of the older ThinkPads or a MacBook, it definitely gets the job done.

Dell Business Laptops have supported our organization's hybrid workforce mainly through our ability to have direct ship to the consumer for the laptop if needed, especially for repair or emergencies. Their ability to actually get inventory in has been crucial. A lot of people have been talking about the supply chain crunch, but we have been able to get our Dell T2 Towers with NVIDIA cards without any issues and on time. We have been able to get all of our laptop shipments in time. Since the COVID pandemic, we have not had any shipping or cost delays or overruns as a result of AI scale-out or anything to that effect. We have been very pleased with that. I would rate this review an eight overall.

Since we work with students primarily and because we're a higher education institution, cost is probably the number one factor when selecting laptops for our organization. It's a challenging question to answer because we have different use cases. We have the cheap solution, which is purely cost-focused and needs to be as inexpensive as possible. For the GPU solution, we want the best price per value in regards to what students can actually do with those machines. Then we want to look at the capabilities of those machines. There are certain standards that we have for our students and our faculty that are validated by me and the rest of my team, the tech team. We want to buy products that fit those standards, and thankfully, Dell Business Laptops has a little bit of everything that we can pick from to find something that works for us.

We are currently using a Pro MAX Plus 16 and a Pro Plus 14 business laptop model. They've changed the naming convention, so I used to know them as Precisions and Latitudes. We're using a whole gamut. Our faculty buy anything and everything. We have really thin, lightweight models. I've got an older, I think it's a 9310 or 9320 laptop that I'm carrying, and then at home, I've got the big RTX Pro 3000 GPU laptop.

The big RTX Pro 3000 GPU laptop is for mainly testing local inferencing for AI models and testing different AI tools that we can provide to our students. If certain faculty have it baked into the curriculum that they want to teach local inferencing or whatever AI tools they have, we may let students borrow or use those laptops in a shared lab setting. Those are kind of the evaluating models that we're going through right now. We're waiting on a shipment of Alienwares, for Area-51 Alienwares with 5090s in them, to compare that versus a business solution, such as the RTX Pro series.

With Dell Business Laptops, we have so many use cases, and the primary focus for me being an academic system administrator is on our students. I'm aligning our curriculum that we're given by our faculty to have our students be successful. Not everyone can afford a $5,000, $6,000, or $10,000 laptop or piece of equipment. Being in a computer science department, we have very specialized curriculum, and obviously, with the emergence of AI learning and curriculum and programs, that's what we are tailoring that for. We have every need under the sun that we could think of, but that is one of the strong needs right now that we're buying for, which is AI tools.

Dell Business Laptops have supported our organization's hybrid team as follows: We're officially, I don't know if I can say that we're fully hybrid, but in practice, many of us are hybrid. It almost is having a hybrid solution out of the box. We have our students' lab, which is in-person, but mostly everything else is a hybrid solution. It's worked for us so far.

I feel Dell Business Laptops address the AI needs of my organization, and I will say that the Dell team has been fabulous to work with. They make it easy for us to purchase. I honestly think that's a huge plus for us working with them. As far as warranty support, the Dell team is very much accessible. They make it easy on us.

On the business side, we do consider other brands, and we've had faculty look into Puget, I think it is. We've looked into HP. We've looked into Lenovos. We have faculty who prefer Mac. A big one is MacBooks right now. Especially with, for example, the Neo, which serves a different use case than the big beefy GPU machines, but a $499 base model laptop that can provide basic cloud connectivity and web browsing, that's a big appeal for people. Especially if departments such as ours are providing GPU resources for students to use, it's a question of why someone would spend so much money for their own GPU when they can use the shared GPU and benefit from those resources. That has become an adaptation we're seeing, where people are moving towards Macs. We've got faculty that love Macs. We have faculty that despise Macs and will never touch them. I would say that that's one of the biggest disruptors in my opinion right now. But it really comes down to use cases. What are you going to use these machines for, and there are certain things that will make your decision for you.

We have deployed some thin client laptops since deploying Dell Business Laptops. I'll focus mainly on the business, beefy GPU laptop machines. Our students love them. They're not complaining at all. They're having a wonderful time with the ones that we've rolled out. Our faculty have enjoyed them. We're primarily a Dell shop. I would say satisfaction has been very high with those machines. Value requires being more selective about what you're picking out there. The Dell pricing is a little off in my opinion for certain models. It's a situation where if you go maybe ten percent more in cost, you're getting maybe twice the value of a machine. That can be challenging because if you have a set budget, you might not be able to spend that extra ten percent, but you're so close anyway in that spend that it is a little heartbreaking. I wish the pricing reflected that more.

To make the product a ten, I would suggest just addressing some details. For instance, we had this Pro MAX Plus 16. First off, the naming convention—I know it's changing again. The naming convention was confusing. Please don't do that again. Make it easy on your customers. Use fewer words in the name. Keep it simple. Precision works. You don't need to do Pro MAX Plus whatever. When we received these, three of the units that we received in the same shipment all had an issue with the preconfigured operating system, which was a pain to address. I think better quality control of the custom factory image integration process would be appreciated in that regard. More Linux validation would be helpful—we have a lot of Linux users and a lot of Linux faculty, and Dell is doing better about that, but some of these machines, when we go to buy them, they don't have that validation out of the box. We have to wait several months sometimes for that process to happen. The big thing is price—trying to keep that price in a reasonable range.

Pricing has been a challenge recently, and I would evaluate the pricing and licensing overall as follows: We have this $500 asset control limit, so when we're talking about budget devices such as thin clients, we don't want to tag three hundred of these going into our classrooms. It's been a challenge to keep it under that level. There are solutions, where we went with an older model, let's say Opti 3000 versus the new micro client. There are workarounds, and the Dell team is pretty good about working with us on that. But that's just how the market is these days. As far as costs go, if you need something, you need something. You got to make it work.

On a scale of one to ten, with one being worst and ten being best, I would rate the support as follows: In the past, I would rate it a ten. Currently, I would rate it an eight. We are going through some growing pains. We just moved and merged, and we have a brand new team and they're learning. I can't fault them for that. I have no doubt they're going to be stellar, but they are getting familiar with our account at the current time. Give them a month and I bet it'll be up to a ten again.

To another IT buyer or leader who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say give them a try. Work with the Dell rep and see what they can do for you. Obviously, it's not going to work for every institution, every place, every person. But in my experience, the Dell team has been very friendly, and they've been more than willing to bend over backward to try to find a solution that works for us. I have to give them credit there. I think if you're on the fence, try it. Work with Dell. They have an excellent seed program, they have a tester program, they have tools that you can use to see if that's a right fit for you.

If I were recommending Dell Business Laptops to a peer, I would say, can you find another system that has the support and the modules, the configuration, the options that you need to have it work. I think that's where Dell shines. For us, ease of purchase and ease of support matter. We know we can find a system that's configured to meet our needs. With other vendors, you get what you get, and sometimes it's harder to deal with their support.

I personally love Dell Business Laptops, and I would say the product itself is a solid nine.

I've had a great experience with Dell Business Laptops. I really enjoy working with their team. We've had a lot of changeover just with our institution, but every team that we've gotten has been rock solid. If they aren't, they very quickly become rock solid. It's great, and I love working with them. My overall rating for this product is nine out of ten.

We needed standardization when choosing Dell Business Laptops, ensuring everybody is on the same equipment, using the same software, and same drivers.

Our engineering staff is all on the Precision models, specifically using a lot of ProMax 14s, ProMax 14 Premiums, the 16s, some of the rugged models, the Tablet 13s, and a number of the rugged laptops, though I forget their model number.

Reliability is a top priority besides standardization in choosing Dell Business Laptops, as we need something that just works without fixing them every other day, along with the capacity to handle new workloads since a lot of new capabilities are coming out that we need to accommodate.

Most valuable to us, besides the features we have just mentioned, is upgradeability because we were unhappy when we went with soldered-on RAM. We understand why they did it, but it still sucks since we cannot upgrade them in place if we discover we need more RAM. The importance of reliable software is also critical. We have had some issues with drivers coming out that break other things, so stability in the systems is a really big priority for us.

From my perspective, software quality control is the big one for improving Dell Business Laptops in our business. Many drivers that come out have caused us to stop allowing self-updates because they often break other things and software, so stability and rigorous testing prior to deploying the software are crucial for us. Additionally, the USB-C board in the larger models, I think the 16s, is weak. If users punch them in hard or wiggle them around a lot, it breaks that connection, and you cannot charge your laptop until we fix it.

In IT, I have been in for 17 years.

Our engineering staff is all on the Precision models, specifically using a lot of ProMax 14s, ProMax 14 Premiums, the 16s, some of the rugged models, the Tablet 13s, and a number of the rugged laptops, though I forget their model number.

We do have a certain degree of people working remotely, but it is primarily our contractor workforce, which is a sore spot for us as we try to figure out how to get them devices, manage those devices, keep them secure, and keep them online when they are out east, and I do not have anybody out that way.

If I were advising a peer considering Dell Business Laptops, I would say they are the standard. While there are issues, everybody has them, but there are a lot fewer issues than I have faced with HPs and Lenovos in the past. The support and community are important, and the customer service is there. Every Dell rep I have interacted with has been really good and helpful, even when I had to address concerns about the devices. They have always engaged with us to resolve the problems.

The security features of Dell Business Laptops are nice, but they are useless for us because we have our own stack. Everyone has their own stack, so we do not need more. With every new feature, such as BIOS-level encryption and tracking, it is great, but we already have similar capabilities in other places.

Satisfaction has gone up significantly since deploying Dell Business Laptops, as I know from polling the users. They tend to be happier with Dell than they were with HPs or Lenovos in the past. Standardization has helped, and we have achieved cost savings by being able to maintain one standard across the fleet, eliminating concerns about that.

I rate this review a 7 out of 10.

In my organization, most people work with Dell Business Laptops. I saw some HPs there and sometimes, earlier we had used some ASUS ones. Now, it is most of the time Dell and HP and MacBooks. As I remember, we are around 50 people, so I would say around 30 will use Dell Business Laptops.

I am a developer and I use a lot of software here. Battery-consuming software is common in my work. In that case, I always work with the laptops around 10 to 12 hours per day. Most of the time the battery is plugged in. But sometimes, as I heard, it needs to switch off the charger at times. I do that for the battery life. In that case, I can manage with my laptop for two and a half hours with full functioning features. So I can manage around two and a half hours without charging.

Dell Business Laptops have excellent features that I appreciate from the two models I have used, both from the Inspiron line. One is the Inspiron 7573, which was a two-in-one foldable model. The other one is the Inspiron 15, the current one, the Inspiron 15 3530. I appreciate the first one because we can fold and use it as a tablet as well. Performance-wise, both have about 16GB RAM. Performance is the key thing for me because I am a software engineer, so the performance needs to be there.

In addition to that, both Dell Business Laptops are touch-enabled. In that case, we are building some UWP applications as well, so that helps me to work on that.

The AI-enhanced performance features in my Dell Business Laptops have influenced my productivity levels, particularly with the boot time. In the current one, it boots really fast. That is the main thing. If I sleep it, then it resumes working in very few seconds. That is one of the key things I appreciate about using my laptop. Also, with the enabled new Microsoft 365 Copilot, that helps me.

The dependability of Dell Business Laptops, with daily use and daily wear and tear, shows they are durable. I am using it daily and it has enhanced the battery life as well. In old days, I think around two years of time, you have to replace the battery sometimes. But now, with the new versions, the feature has been enhanced as I remember. That automatically enabled when it is plugged in and is discharged automatically without charging the battery.

In terms of areas that may have room for improvement in Dell Business Laptops, what comes to mind is the camera noise reduction. I feel this at the moment. Noise reduction of the camera is something I would improve. Sometimes when it comes to one and a half years or two years, the hard drive is running very fast. Windows updates are refilling our drives. That is something I am facing now. We have to remove the unnecessary files manually and that is a concern. That is the thing I am facing at the moment.

I have been using Dell Business Laptops for almost around 13 to 14 years in my career now. As a first laptop I used, it was a different brand for around three years. Now, around 10 years, I am using Dell Business Laptops.

Regarding stability of Dell Business Laptops, I do not have any crashes or downtime. So I would rate it around nine.

I would rate the scalability of Dell Business Laptops, with memory or capacity-wise, around seven out of 10. With the recent issues that I mentioned, when the update goes, the hard drive is filling up.

Regarding the ProSupport service for my Dell Business Laptops, I have not had that kind of experience because if there is any issue, we give it to our IT department, so they handle those things. I am not directly involved in that case.

I am not involved with support for Dell Business Laptops because I have not had that kind of scenario. The last laptop I had an issue with the battery. Then I asked my team to replace that and they asked one of our service providers to replace it. I think it took around four to five hours.

Positive

The other laptops or products I had used previously include two Dell Business Laptops at the moment. One is the Inspiron 7573, which is a two-in-one model. The current one is the Inspiron 15 3530.

The deployment or implementation of Dell Business Laptops is easy. There is nothing changed with that. It depends on the OS most of the time. So if you are running on Windows, most of the times it is similar to most other laptops because I have set that up on one of the ASUS laptops. The same thing happens. So I do not feel it is different between the platform and device-wise.

When I compare Dell Business Laptops with other vendors such as Lenovo, HP, and Apple, I have an HP personal laptop that is also a business laptop. Now, it was in the early days. Now I do not have that one and I have a Dell Business Laptops as well, another one. In that case, HP is always a little bit heating up. That is the issue that we had. It is a known thing that if you are going to HP, it heats up. Now they have, nowadays, with the new laptops, overcome that, but it still feels that way. But I feel sometimes you have to move to Lenovo because performance-wise, they have some top-edge ones there. Dell also have the same things, but price-wise, Lenovo is a little bit cheaper, I would say.

Dell Business Laptops were purchased as a direct purchase from the US market from our company. Then they shipped it to us. So that is how it worked.

Dell Business Laptops do not allow easy management by IT staff because there is nothing set up by the IT staff. We have to set it up by ourselves. It is already the inbuilt OS that comes. So that is the only thing that we have. The other software, we have to manage by ourselves.

I am utilizing security features such as the TPM chips or the BIOS-level protections in my Dell Business Laptops. I use them.

The security posture of my Dell Business Laptops has improved significantly because I am not using anything else at the moment. So it always protects me and the firewalls are always active there. In that case, there are no outcome features. I have not had to install third-party software to protect my laptop. So I have not faced any malware functioning at the moment for the last 12 years.

My view on the ease of procurement for Dell Business Laptops in comparison with other brands is that when it comes to Dell, because I have recently used only Dell Business Laptops. We just went to purchase a new laptop for my wife and eventually I chose a Dell Business Laptops. That is the brand that I appreciate at the moment.

I would recommend Dell Business Laptops to others looking into them. Because it is around your budget, if the features are there, it is better to buy the branded ones such as Dell Business Laptops.

Dell Business Laptops have supported our organization's hybrid workforce exceptionally well, particularly during the COVID pandemic, allowing us to support a large number of users in our 250-acre greenhouse, where laptops are used near plants in challenging conditions, enabling us to perform tasks from general input to AI work at the edge.

Since switching to Dell Business Laptops, our end users have especially noticed improved battery life. Previously, we distributed power bricks for remote users in the greenhouse, but now they can perform their jobs without worrying about battery life, allowing for stronger AI workloads directly on their laptops without needing to upload to a server first.

We currently use Dell Business Laptops from the Latitude series, focusing mostly on the Pro 5 Latitude and the Pro 7 Latitude, along with a Pro Plus for a few other tasks and the Dell Pro Max for some workstations.

When we chose Dell Business Laptops for our organization, we were looking at trying to get a similar path for each user, not necessarily having to have an entirely different structure and build for users with different needs. We wanted something with a similar platform that looks and feels the same, which led us to settle on the Latitude 5 and 7 series due to its performance case.

One of the biggest priorities for us when selecting laptops for our organization was the longevity of the devices. We want to ensure that our laptops last, starting off with five years of ProSupport and finding that they work so well that we can extend those to sometimes seven or eight years.

The features we find most valuable about Dell Business Laptops include the amazing Dell ProSupport, especially ProSupport Plus that covers accidental damages, which is crucial since every laptop seems to get broken regardless of care. Additionally, the SupportAssist and Dell Command suite allow us to manage updates efficiently with a single click.

The security features of Dell Business Laptops are enhanced with integrations like CrowdStrike and we are looking into Absolute, which comes right from the factory with Dell firmware, ensuring a secure deployment that gives us confidence in our laptop supply chain.

We do use Dell Trusted Devices with CrowdStrike. We love using Dell Trusted Devices with CrowdStrike, having switched to CrowdStrike last year. Despite being a bit new to the platform, the single pane of glass for all devices allows for effective monitoring, giving us strong insights into our environment.

If I could improve Dell Business Laptops, I would like to see a return of the touched left-right mouse button, and I also wish for a thinner portable mouse. However, I love the thinness and battery life of the Latitude series, and a feature I would love is an easy button to switch between power efficiency mode and battery mode.

I have been working in my current field for about 20 years.

I would rate customer service or technical support for Dell Business Laptops as a 10. They are always amazing in their response, providing next business day on-site service with technicians and parts to quickly repair any issues, helping us get back to business swiftly.

The measurable outcomes since deploying Dell Business Laptops include a significant increase in user satisfaction, as people are happy with the product and enjoy the form factor. The biggest improvement we have seen is in productivity, as users can work in the greenhouse without returning to the office, saving time that previously went into walking back to upload data.

We chose Dell Business Laptops over other brands because Dell allowed us to have one eco-structure. It enabled us to have a Dell monitor, docking station, keyboard, and mouse, creating a single pane of glass for technical issues and making it easy to fix problems or call for support.

I would rate Dell Business Laptops a 10 overall. They have improved year after year, and we observe unprecedented growth and quicker lifecycles that have been amazing.

If I were recommending Dell Business Laptops to a peer, I would emphasize that they are not just getting a laptop, but a five-year agreement with Dell to ensure support and a full lifecycle for the product.

To another IT leader or buyer on the fence about choosing Dell for their commercial fleet, I would stress that Dell knows how to manage commercial fleets effectively, making it easier to integrate docking stations with laptops for a more streamlined management experience.

My experience with Dell Business Laptops has always been positive and integral to our operation. They have allowed us to grow and expand our fleet, providing a consistent laptop experience where every feature set works the same, eliminating variability across devices. I gave this review a rating of 10.

Our organization has been using Dell Business Laptops for under a year since we adopted them late in 2025 from our RFP process.

The Dell Business Laptop models we are currently using include the Pro 14-inch premium as our standard device, the Pro 16-inch, some Pro Max models, and a few Latitudes, including the Pro 13-inch premium.

The benefit of having different Dell Business Laptop models with sizes of 13, 14, and 16 inches is to offer options depending on user preference and performance needs, especially with the Pro Max models catering to higher performance requirements rather than battery life and portability.

When we chose Dell Business Laptops for our organization, we were trying to address several challenges including value, cost-effectiveness, serviceability, overall performance, and reliability, along with supportability.

Supportability refers to the support process, warranty support, and the TechDirect process for engaging with the vendor, along with the repairability options that we have available. We have a large organization, so making it easier for our end users is critical.

Dell Business Laptops support our organization's hybrid workforce mainly through TechDirect and serviceability, allowing us to schedule support where a technician can come out or we can perform self-repair, enhancing user support and flexibility.

Since switching to Dell Business Laptops, our end users have generally experienced better performance because we standardized the CPU and RAM set across all models. This resulted in upgrades for many users when we refreshed their devices this year, with notable improvements in battery life and cooler operating temperatures.

I find it difficult to say what features of Dell Business Laptops are most valuable at this time because we are still learning the feature set. The serviceable ports were a considerable selling point for us, as well as the self-dispatch option, but we are still figuring out how to manage the fleet.

I do not have much insight into the security features of Dell Business Laptops and would probably need to turn that discussion over to our engineering team for more background.

I do not think Dell Business Laptops are expensive, and judging their cost-effectiveness is challenging due to current hardware and global supply chain issues. The laptop feels much lighter, which most people appreciate, but the magnesium case can feel somewhat plasticky, detracting slightly from the premium feel.

I have been working in my current field for approximately 10 years.

We have used their customer support through Dell TechDirect, and while we have not tried the self-dispatch option, we have engaged their support and received parts, which appears seamless and easy to do through the website.

At this time, I rate Dell support an eight because I do not think we have enough sample size to rate them higher, but our experience so far has been positive.

We previously used HP.

I chose Dell over other brands primarily for the value, especially during the RFP process where the price for the device was a significant factor, alongside support, warranty, and other considerations. Holistically, we felt the support we would receive from Dell would provide stronger value compared to our previous vendor, HP, where we felt we were not receiving the needed support.

My top priorities when selecting laptops for our organization come down to value, performance, form factor, size and weight, and the overall feel of the device. It is important that it feels like a premium device, as we transitioned from HP to Dell, and that appearance and feel eases the transition.

If I were recommending Dell Business Laptops to a peer, I would highlight the importance of serviceability and repairability, and I believe the hardware feels better overall.

To another IT leader or buyer who is considering choosing Dell for their commercial fleet, I would emphasize the management and toolset they provide. I rate my overall experience with Dell Business Laptops as an eight.

We deploy Dell Business Laptops to our end users and provide them with a specific image on the device. This is particularly convenient because they offer good battery life and other beneficial features.

We use ManageEngine software to deploy Dell Business Laptops for our end users. From there, we take the Dell laptop and connect it to a PXE server, where we drop the image into the laptop to begin the deployment process.

After deployment, we install all the standard applications such as Microsoft 365 and any other necessary software on Dell Business Laptops.

We use a variety of Dell Business Laptops, including Dell Wyse thin clients, Dell XPS, and Dell Precisions. We use almost the entire suite of Dell Business Laptops.

I appreciate the BIOS setup of Dell Business Laptops because it is intuitive and user-friendly. Every time you access the BIOS, there are always advanced settings available that allow you to fine-tune how the system performs. Whether you want more performance or better battery life, you can adjust all of that through the BIOS.

I prefer devices to have sufficient memory so they can handle multitasking effectively. At least 16 gigabytes of RAM is a minimum, but 32 gigabytes is ideal. I want them to have excellent battery life for people who travel and need that extra battery capacity, and strong performance so devices do not slow down and interrupt production.

I rate Dell Business Laptops an eight because they are excellent and easy to use, but sometimes the updates require two to three reboots to implement properly, depending on whether the device is experiencing issues. I would appreciate more detailed information about why updates are failing rather than just receiving a notification that the update failed.

Since I know Dell Business Laptops are looking to move into ARM processors, I would appreciate seeing more implementation and support for ARM X64 processors, such as Snapdragon.

I have been working in my current field for close to seven years.

Dell Business Laptops have demonstrated stability in my experience.

Overall, Dell Business Laptops' scalability for our organization's needs is excellent. We can scale as much as we want or remove as much as we want.

Customer support is one of the strengths of Dell Business Laptops. Every time I call, there is always someone willing to help, which is really valuable. I would rate customer support for Dell Business Laptops a ten.

We were previously using Lenovo laptops through CDW before switching to Dell Business Laptops. We made the change because of the ProSupport, performance of Dell laptops, and overall the premium look and feel of the devices, as well as the price.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive. Dell initially offered a price that was somewhat high for us, but our salesperson worked with us to bring the price down, which allowed us to make a decision and move forward with Dell.

We have experienced fewer people returning equipment since we deployed Dell Business Laptops because they are overall solid and do not break as frequently.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive.

Before choosing Dell Business Laptops, we evaluated other options including Lenovo, HP, and Samsung. However, Samsung is not primarily focused on enterprise, so those options were eliminated from consideration.

One major benefit of Dell Business Laptops is that once you install Dell Command Update on the laptop, end users can choose whether or not to update their devices. They do not need an administrator to provide admin access to update their device. They can handle updates independently through the Dell Command Update app.

This self-service update process has improved our operations significantly because we no longer have to go on-site or remotely connect to someone's computer to implement updates.

For our organization, we have encountered far fewer support tickets regarding hardware with Dell Business Laptops. The devices are functioning properly and working as intended, resulting in fewer overall tickets.

We have observed a measurable reduction of approximately thirty percent fewer tickets since we deployed Dell Business Laptops. This improvement can be attributed to Dell ProSupport, which is invaluable when something goes wrong with a device. You simply call, your equipment is protected, and you receive either the necessary equipment or parts to fix the issue, or you get someone on-site to assist you.

If you are looking for a solution that will save you money, I would recommend Dell Business Laptops because of the ProSupport and reliability of the devices. My experience with Dell Business Laptops has been very solid. They are great to use, and the support is outstanding.

Dell Business Laptops have supported our organization's hybrid workforce by making it easy to implement a hybrid solution. The ability to use our custom image means that we can update everything and have the device ready to deploy in just a few minutes. I would rate Dell Business Laptops an eight overall.

Standardization and reliability were the specific challenges and needs we were trying to address when we chose Dell Business Laptops for our organization. We work in a law enforcement capacity, so we needed a ruggedized or semi-rugged computer that was semi-modular and could benefit our patrol deputies out in the field.

Currently, we have the Dell Pro Rugged 14s and the Dell Pro Max 14s. For certain specialized areas such as data analytics and ArcGIS analysts, we tend to have more of a gaming-type computer, so we buy Alienware. For cyber crimes and similar work, we also buy Alienware, and we have some Precision Mobile Workstations in our organization as well.

Reliability, scalability, and the customer support behind Dell Business Laptops are what made me choose Dell over any other brands I was considering.

My top priorities when selecting laptops for my organization include something that is trusted and has great customer service or support behind it. Having our Dell partners and regional Dell partners visiting us and being constantly available is another driving force behind our choices. I do not want to order or buy equipment from a company that is not going to be there to help us with whatever issues we have. That is another main reason why we go with Dell Business Laptops.

Reliability has been a specific result my end users have experienced since switching to Dell Business Laptops. Battery life has been good, and I appreciate when Dell changed to their hot-swappable batteries on the ruggeds, as that actually made it much better for us.

I would say more modular features would improve Dell Business Laptops. If a Dell computer breaks, more than likely the motherboard is going to be involved, and we will have to replace the entire computer with the exception of certain things. If you make the internals a bit more modular, one of the techs can self-dispatch, request the equipment, and replace it themselves as opposed to sending it back to Dell, which would reduce turnaround time.

I have been in IT, mainly service desk or software administration, for roughly around five and a half years in my current field.

I do not really know how to answer that because, mainly as far as security goes, we tend to remove everything off the computer and put on our own EDR and our own MFA capabilities onto the computer itself. We do not really necessarily use anything that Dell Business Laptops provides. We do not have CAC cards, RFID, or fingerprint scanners or anything like that. We simply use our own Duo MFA or our own security software.

I would have to go back to the Dell Command Update because there are certain times where some of the techs are trying to update certain things, fix certain things, or even drivers that are neglected. If you have the Dell Command Update readily available, it automatically finds those updates for you and keeps your computer running.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

Roughly seven or eight years ago, we were using Lenovo ThinkPads, so that transition to Dell Business Laptops was a significant improvement.

We recently started implementing and utilizing Dell Command Update. We are also working on creating a process of building our image and sending it out to Dell so that Dell sends us the computers ready to deploy with our image already built into them, which is something that we did not do in the past.

All three measurable outcomes since deploying Dell Business Laptops, including cost savings, productivity improvements, and user satisfaction scores, have gone up drastically.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet to request a seed product so that they can test the computer, put it through everything, and test out the customer support behind it. That should be sufficient. You will get essentially everything that you will get from Panasonic or anybody else for a much cheaper price.

Dell Business Laptops have been pretty good, and I cannot complain thus far regarding my experience. The overall rating for this review is nine out of ten.

Our top priorities when selecting laptops for our company include price, availability, and performance, with price typically being the leading factor.

Currently, we have quite a few models of Dell Business Laptops, including 14-inch laptops ranging from Pro Plus Premium to 16-inch laptops. As a 20,000 end-user organization, we use a variety of desktops, laptops, and workstations, specifically utilizing Dell Pro Plus, Dell Pro Premiums, Dell Micro desktops, T2 towers, and slim desktops.

Dell Business Laptops support our company's hybrid workforce by allowing the team to be more flexible and mobile, giving us the ability to respond and react to situations. As a utility constantly on the move in the field, having that layer of connectivity with Dell 13-inch mobility-enabled clients has been a game-changer for us.

I have found the Dell Software Peripheral Control Manager to be most valuable in Dell Business Laptops that I am using, especially as I have a 52-inch 6K monitor, which has been excellent. I would say that the support software, Peripheral Device Manager, has provided a better experience than the previous vendor and their software.

The support and all the features that I mentioned benefit my company by giving us time back, providing greater insight into the actual hardware that we are supporting, and allowing the end-user to have a more detailed view of their own device. This provides overall more information for everybody to access.

To improve Dell Business Laptops, I would prefer them to be thinner, smaller, lighter, and cheaper. However, I am quite satisfied with my Dell right now, as it is very good.

My company has been using Dell Business Laptops for six to seven months.

Since switching to Dell Business Laptops, our experience has been fantastic, with very smooth operation and everything working well together.

If I were to recommend Dell Business Laptops to a peer, I would say that the relationship we have established with support has been a major factor. We have not had many situations where we needed to escalate, but the actual support of the device itself has been much better since we switched over. We now have superior support for the hardware that we are using.

To another IT leader or buyer who is on the fence about choosing Dell for their commercial needs, I would say it is an opportunity worth investigating at this point. We made the switch and it has been such a smooth experience building up our relationship with our sales representative and having that interaction to make decisions for our new hardware, which has been beneficial and rewarding.

When we chose Dell Business Laptops for our company, we were trying to address challenges such as needing Premier Support and the ability to cover break-fix, as we were experiencing significant struggles with our previous vendor and their ability to support the hardware. Dell offered us superior service.

I chose Dell over the other brands that we were considering primarily because support was the biggest factor, along with price and warranty coverage.

The initial setup was part of our smooth transition, integrating Dell peripherals into use, which improved the overall system functioning and worked very well together.

Regarding measurable outcomes in terms of cost savings, productivity, and user satisfaction scores, we are still in the phase of compiling the data together. On the procurement side, the cost savings have been realized and are a significant reason we made the switch. We have definitely achieved some cost savings at the beginning of this journey.

The specific results or improvements that our end-users have experienced since switching to Dell Business Laptops are still being assessed, as we are at the five-month mark of deployment. I would say that the feedback we have received as we roll these out has been fairly positive. Our employees are more excited to switch to Dell Business Laptops and they appreciate the look of the hardware, viewing it as a more premium product that they are working with. We have more progress to achieve and are still in substantial deployment phases.

Overall, my experience with Dell Business Laptops has been positive. I switched over five months ago and my personal experience has been fantastic, as I now have all Dell peripherals and everything has worked very smoothly with everything functioning well together. I would rate this product and experience a 9 out of 10.