Dell Business Laptops Reviews

Since we work with students primarily and because we're a higher education institution, cost is probably the number one factor when selecting laptops for our organization. It's a challenging question to answer because we have different use cases. We have the cheap solution, which is purely cost-focused and needs to be as inexpensive as possible. For the GPU solution, we want the best price per value in regards to what students can actually do with those machines. Then we want to look at the capabilities of those machines. There are certain standards that we have for our students and our faculty that are validated by me and the rest of my team, the tech team. We want to buy products that fit those standards, and thankfully, Dell Business Laptops has a little bit of everything that we can pick from to find something that works for us.

We are currently using a Pro MAX Plus 16 and a Pro Plus 14 business laptop model. They've changed the naming convention, so I used to know them as Precisions and Latitudes. We're using a whole gamut. Our faculty buy anything and everything. We have really thin, lightweight models. I've got an older, I think it's a 9310 or 9320 laptop that I'm carrying, and then at home, I've got the big RTX Pro 3000 GPU laptop.

The big RTX Pro 3000 GPU laptop is for mainly testing local inferencing for AI models and testing different AI tools that we can provide to our students. If certain faculty have it baked into the curriculum that they want to teach local inferencing or whatever AI tools they have, we may let students borrow or use those laptops in a shared lab setting. Those are kind of the evaluating models that we're going through right now. We're waiting on a shipment of Alienwares, for Area-51 Alienwares with 5090s in them, to compare that versus a business solution, such as the RTX Pro series.

With Dell Business Laptops, we have so many use cases, and the primary focus for me being an academic system administrator is on our students. I'm aligning our curriculum that we're given by our faculty to have our students be successful. Not everyone can afford a $5,000, $6,000, or $10,000 laptop or piece of equipment. Being in a computer science department, we have very specialized curriculum, and obviously, with the emergence of AI learning and curriculum and programs, that's what we are tailoring that for. We have every need under the sun that we could think of, but that is one of the strong needs right now that we're buying for, which is AI tools.

Dell Business Laptops have supported our organization's hybrid team as follows: We're officially, I don't know if I can say that we're fully hybrid, but in practice, many of us are hybrid. It almost is having a hybrid solution out of the box. We have our students' lab, which is in-person, but mostly everything else is a hybrid solution. It's worked for us so far.

I feel Dell Business Laptops address the AI needs of my organization, and I will say that the Dell team has been fabulous to work with. They make it easy for us to purchase. I honestly think that's a huge plus for us working with them. As far as warranty support, the Dell team is very much accessible. They make it easy on us.

On the business side, we do consider other brands, and we've had faculty look into Puget, I think it is. We've looked into HP. We've looked into Lenovos. We have faculty who prefer Mac. A big one is MacBooks right now. Especially with, for example, the Neo, which serves a different use case than the big beefy GPU machines, but a $499 base model laptop that can provide basic cloud connectivity and web browsing, that's a big appeal for people. Especially if departments such as ours are providing GPU resources for students to use, it's a question of why someone would spend so much money for their own GPU when they can use the shared GPU and benefit from those resources. That has become an adaptation we're seeing, where people are moving towards Macs. We've got faculty that love Macs. We have faculty that despise Macs and will never touch them. I would say that that's one of the biggest disruptors in my opinion right now. But it really comes down to use cases. What are you going to use these machines for, and there are certain things that will make your decision for you.

We have deployed some thin client laptops since deploying Dell Business Laptops. I'll focus mainly on the business, beefy GPU laptop machines. Our students love them. They're not complaining at all. They're having a wonderful time with the ones that we've rolled out. Our faculty have enjoyed them. We're primarily a Dell shop. I would say satisfaction has been very high with those machines. Value requires being more selective about what you're picking out there. The Dell pricing is a little off in my opinion for certain models. It's a situation where if you go maybe ten percent more in cost, you're getting maybe twice the value of a machine. That can be challenging because if you have a set budget, you might not be able to spend that extra ten percent, but you're so close anyway in that spend that it is a little heartbreaking. I wish the pricing reflected that more.

To make the product a ten, I would suggest just addressing some details. For instance, we had this Pro MAX Plus 16. First off, the naming convention—I know it's changing again. The naming convention was confusing. Please don't do that again. Make it easy on your customers. Use fewer words in the name. Keep it simple. Precision works. You don't need to do Pro MAX Plus whatever. When we received these, three of the units that we received in the same shipment all had an issue with the preconfigured operating system, which was a pain to address. I think better quality control of the custom factory image integration process would be appreciated in that regard. More Linux validation would be helpful—we have a lot of Linux users and a lot of Linux faculty, and Dell is doing better about that, but some of these machines, when we go to buy them, they don't have that validation out of the box. We have to wait several months sometimes for that process to happen. The big thing is price—trying to keep that price in a reasonable range.

Pricing has been a challenge recently, and I would evaluate the pricing and licensing overall as follows: We have this $500 asset control limit, so when we're talking about budget devices such as thin clients, we don't want to tag three hundred of these going into our classrooms. It's been a challenge to keep it under that level. There are solutions, where we went with an older model, let's say Opti 3000 versus the new micro client. There are workarounds, and the Dell team is pretty good about working with us on that. But that's just how the market is these days. As far as costs go, if you need something, you need something. You got to make it work.

On a scale of one to ten, with one being worst and ten being best, I would rate the support as follows: In the past, I would rate it a ten. Currently, I would rate it an eight. We are going through some growing pains. We just moved and merged, and we have a brand new team and they're learning. I can't fault them for that. I have no doubt they're going to be stellar, but they are getting familiar with our account at the current time. Give them a month and I bet it'll be up to a ten again.

To another IT buyer or leader who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say give them a try. Work with the Dell rep and see what they can do for you. Obviously, it's not going to work for every institution, every place, every person. But in my experience, the Dell team has been very friendly, and they've been more than willing to bend over backward to try to find a solution that works for us. I have to give them credit there. I think if you're on the fence, try it. Work with Dell. They have an excellent seed program, they have a tester program, they have tools that you can use to see if that's a right fit for you.

If I were recommending Dell Business Laptops to a peer, I would say, can you find another system that has the support and the modules, the configuration, the options that you need to have it work. I think that's where Dell shines. For us, ease of purchase and ease of support matter. We know we can find a system that's configured to meet our needs. With other vendors, you get what you get, and sometimes it's harder to deal with their support.

I personally love Dell Business Laptops, and I would say the product itself is a solid nine.

I've had a great experience with Dell Business Laptops. I really enjoy working with their team. We've had a lot of changeover just with our institution, but every team that we've gotten has been rock solid. If they aren't, they very quickly become rock solid. It's great, and I love working with them. My overall rating for this product is nine out of ten.

We needed standardization when choosing Dell Business Laptops, ensuring everybody is on the same equipment, using the same software, and same drivers.

Our engineering staff is all on the Precision models, specifically using a lot of ProMax 14s, ProMax 14 Premiums, the 16s, some of the rugged models, the Tablet 13s, and a number of the rugged laptops, though I forget their model number.

Reliability is a top priority besides standardization in choosing Dell Business Laptops, as we need something that just works without fixing them every other day, along with the capacity to handle new workloads since a lot of new capabilities are coming out that we need to accommodate.

Most valuable to us, besides the features we have just mentioned, is upgradeability because we were unhappy when we went with soldered-on RAM. We understand why they did it, but it still sucks since we cannot upgrade them in place if we discover we need more RAM. The importance of reliable software is also critical. We have had some issues with drivers coming out that break other things, so stability in the systems is a really big priority for us.

From my perspective, software quality control is the big one for improving Dell Business Laptops in our business. Many drivers that come out have caused us to stop allowing self-updates because they often break other things and software, so stability and rigorous testing prior to deploying the software are crucial for us. Additionally, the USB-C board in the larger models, I think the 16s, is weak. If users punch them in hard or wiggle them around a lot, it breaks that connection, and you cannot charge your laptop until we fix it.

In IT, I have been in for 17 years.

Our engineering staff is all on the Precision models, specifically using a lot of ProMax 14s, ProMax 14 Premiums, the 16s, some of the rugged models, the Tablet 13s, and a number of the rugged laptops, though I forget their model number.

We do have a certain degree of people working remotely, but it is primarily our contractor workforce, which is a sore spot for us as we try to figure out how to get them devices, manage those devices, keep them secure, and keep them online when they are out east, and I do not have anybody out that way.

If I were advising a peer considering Dell Business Laptops, I would say they are the standard. While there are issues, everybody has them, but there are a lot fewer issues than I have faced with HPs and Lenovos in the past. The support and community are important, and the customer service is there. Every Dell rep I have interacted with has been really good and helpful, even when I had to address concerns about the devices. They have always engaged with us to resolve the problems.

The security features of Dell Business Laptops are nice, but they are useless for us because we have our own stack. Everyone has their own stack, so we do not need more. With every new feature, such as BIOS-level encryption and tracking, it is great, but we already have similar capabilities in other places.

Satisfaction has gone up significantly since deploying Dell Business Laptops, as I know from polling the users. They tend to be happier with Dell than they were with HPs or Lenovos in the past. Standardization has helped, and we have achieved cost savings by being able to maintain one standard across the fleet, eliminating concerns about that.

I rate this review a 7 out of 10.

On-premises

Other

I have been in the technology world for only 10 years, and coincidentally, my background is in historic restoration, so it was quite the pivot, all really born from the opportunity to fly drones on behalf of our company. Once I got into that aspect of our line of business, the light bulb went off. Then we introduced laser scanners, a level of artificial intelligence, and remote sensory technology. It was really easy to conceive where this type of new technology was going to fit in with our line of work.

Our top priorities when selecting Dell Business Laptops for our company are really making our user's needs fulfilled. Myself and Derek Wolford, who runs our IT department, really do not make that decision. Of course, we vet the products and what is being presented to us by the Dell sales team to make certain it will fulfill those needs. But really, our users dictate what kind of horsepower their work will necessitate. We have engineers and designers, we have surveyors who are collecting point cloud data from laser scanners, which require a pseudo supercomputer. We utilized very large Precisions back in the day before we decided that we wanted to go to a virtual desktop infrastructure environment. Depending on the type of work and the load our particular employees are lifting, it could be anything from a Precision i9 all the way down to a Pro i5. We work with our folks to make certain that we ask the correct questions, understand their need, and help them really dissect their true need. A lot of times, especially our engineers, say they need the best and the brightest. At the end of the day, it is more of a user mechanics type issue. Knowing that and even asking the tough questions helps define those troubled areas and allows us to dial into the proper solution. Dell Business Laptops, with all the offerings, allow us to have a multitude of options that can fulfill those needs.

Dell Business Laptops have done an excellent job of supporting our hybrid workforce, which is transportation infrastructure engineering. We design, inspect, and support our transportation infrastructure like roadways, bridges, highways, and facilities that help maintain them. It necessitates not just designers in the office but also bridge climbers and field inspectors for construction projects, needing to meet clients, do field measurements, or on-site design reviews. While we have 15 offices distributed in the US and around the world, we still have a field focus. Allowing a bridge inspector, while sitting on a structure in a major city, to access documents and transfer data in real-time, or collect specific data to process 3D models to document deficiencies instead of just photos and notes, enables them to do their job better, faster, and more cost-effectively. They can take that same device back to the office and operate seamlessly on the exact same information they were working on in the field, which we have really enjoyed for its portability, compactness, and lightweight factor while still maintaining all the rich features that Dell Business Laptops has to offer.

Some features we find most valuable on Dell Business Laptops include the ability for Derek Wolford and me to frequently travel together to our other satellite offices. We meet with our office heads to understand their pain points and problems. Often, we are without Wi-Fi signal. In New York City, there are dead spots everywhere, which is quite bizarre. Working with our Dell rep, we were able to find laptops with wireless cellular cards, so now, wherever we are, as long as we have a cell phone connection, we are able to operate as if we are sitting right back at the office. Flash forward to our VDI environment; we are able to work with our internal supercomputer just using a Dell thin client to access that network, which does not need to be an ultra-strong connection, just something that can hold a remote connection for a period of time.

One excellent feature that our end users really comment on is the screen quality. We are engineers, but we are not software engineers. Our folks focus on how it is being presented to them, and it is part of Dell Business Laptops' focus as well. We constantly receive comments on the quality of the screen, the brightness, and the backlit keyboard, enabling them to work on dark plane rides. The quality of the trackpad is another notable feature; other brands we have used often have trackpads that go dead. The simple features make the end-user experience a real quality experience.

When it comes to the more technical side, your partnerships with GPU producers and processors are the best-in-breed. We have the confidence that the features packed in are of the best quality and come with the best support, affirming that Dell Business Laptops is the device we want to utilize and standardize on.

One feature I think that Dell Business Laptops could improve upon is finding a way to increase a NIC card to handle a higher throughput of connectivity. Currently, we are fortunate to have a 10-gig network at our main office in Middletown, Connecticut. However, having a centralized VDI environment that all satellite offices tap into at the maximum capacity would be advantageous. If they currently have it and we are unaware, we will get in touch with our rep to find out. We know we are working towards that, as having 10-gig fiber connectivity without utilizing it fully is not beneficial.

We have been using Dell Business Laptops since really almost its inception, but at least the better part of 25 years. We are a 35-year-old company, so back then, the firm was basically founded on an old Tandy.

The specific challenge or need we were trying to address when we chose Dell Business Laptops for our company was first and foremost alignment with our network and our storage systems, which are all Dell. Really creating a seamless and unified brand of technology allows us to isolate things when there are possible issues. Rather than mixing and matching, it keeps things on the straight and narrow. Our IT department now standardizes their knowledge base on Dell. We are not trying to assist and troubleshoot a multitude of different manufacturers and brands. We know our Dell reps, we know our Dell support service team, and we have the ability now to understand the best possible ways to quickly service our staff and get them the proper device in their hands.

Across the board, Dell Business Laptops devices are best-in-breed. They are durable, they are light, and especially in our line of business, our employees are located in offices, but also we have a ton of field personnel as well. To be able to deploy a laptop that is easy to carry in a backpack, has a small size and form factor, because they do not need big 24-inch screens out in the field, actually scaled down and portable devices are really what is desired. A combination of all those factors really drives us in the direction of Dell Business Laptops. The sales staff at Dell Business Laptops is incredibly accommodating, very quick to get back to us, and advises us appropriately to fit our needs, not oversell, but gives us the proper solution to the problem that we have.

A measurable outcome since deploying Dell Business Laptops is definitely the cost aspect along with savings percentages. About five years ago, having a power user required a very expensive Precision desktop. Nowadays, Dell Business Laptops packs a punch in their laptops and has created a robust VDI environment that enables end users needing processing power to handle it remotely. If they want to use our centralized supercomputer that has more horsepower than the laptop, we can issue a thin client or a Pro with an i5. They can access the network as fast with the same speed, getting into that remote environment and dictate how much processing power they need.

What made us choose Dell Business Laptops over the other brands was the understanding of the IT industry and how Dell Business Laptops truly is the best-in-breed. And that is across the board, not just in laptops, but in storage, infrastructure, and networking. Having that seamless alignment between devices and the infrastructure that they are operating on allows us to provide our folks the best level of service because we are most familiar with Dell Business Laptops brand. Knowing that we have all the available latest and greatest horsepower between GPUs, actual processors, and quality RAM gives us confidence—the laptops will not cycle out due to overuse or poor performance within two to three years. Some of our end users have a laptop that is even seven, eight years old and have no desire to turn it off because it functions just as well as it did on day one. It is a true testament to the quality of what Dell Business Laptops is producing. Your new devices are just as apt, and it is something that we have grown to appreciate. Our IT department has a solid knowledge base in a singular brand, not running all over calling multiple different support teams if necessary, allows us to control our environment with a true quality product.

One massive improvement our end users have enjoyed since switching to Dell Business Laptops is knowing they have the best-in-breed in their hands, allowing someone who is completely IT illiterate to experience and define it for themselves. Many of our new or existing employees with an older laptop that cycles out and are replaced with a Precision or Pro come to us or call us immediately, saying this device is phenomenal and fast and agile. It allows them to access our network at a level that their previous laptop could never allow. Feedback from this helps us realize that selecting Dell Business Laptops was not just the correct move, but it allows us to take this standardization many years into the future and continue to have alignment and continuity between endpoints, our network, storage, and artificial intelligence.

If one of my peers were interested in moving to a new laptop brand, I would certainly recommend Dell Business Laptops. Dell Business Laptops brand is prominent everywhere across the IT world, not by virtue of being pushed, but because of their success. I would elaborate on laptop capabilities, including cellular cards for operating devices anywhere with cellular connectivity, and share feedback on the clear screen quality and functioning keyboard that does not get sticky. The trackpad allows for mouse-less work essential in our industry.

Our experience with Dell Business Laptops is best summarized in a single word: successful. They provide us with confidence in our decision to standardize on Dell Business Laptops, how they are performing, and how their support interacts with us, the price point, warranty package, and seamless integration into our environment. Our reps gave us a very advantageous price solution, but the biggest factor is the success in deployment and customer satisfaction. Our customers are our employees, and the integration of these laptops into our environment has been a win-win and seamless.

Dell Business Laptops that we are using are Pro Maxes and Precisions, depending on the type of end user. Some require a bit more horsepower for design and data processing, while others might just be admin and marketing folks. Again, we deploy a bit more lighter, more i5s with less RAM, just the appropriate type of device necessary for that line of work that they are doing. I would rate this product and our overall experience with an 8.5 out of 10.

Dell Business Laptops serves as our main tool for administration, processing, and analysis of our institutional and research databases. We use these laptops primarily to manage our infrastructure, run heavy data queries, and execute mathematical and statistical models. In addition, they are our main tool so that our staff can securely and remotely connect to the university's servers.

One example that comes to mind is a recent project where we had to process and consolidate a massive volume of spatial and biological data for fisheries resource research. Our team needed to connect remotely to run complex coordinate transformations before loading them into the university's main database. Thanks to the high processing power of Dell Business Laptops and their stability in maintaining secure VPN connections, we were able to run these heavy scripts without our machines freezing or losing connection to the central server. This allowed us to complete the data integration smoothly, remotely, and saving many hours of processing time.

I would highlight three main features of Dell Business Laptops. The first is the integrated security. Having security chips at the hardware level and robust encryption options is essential for us, since we handle sensitive university research data and need to ensure that remote access to the databases is completely secure.

The second point I'd like to highlight is the sustained performance. These machines have the memory and processing capacity needed for our staff to run mathematical models and very heavy database queries without the device overheating or freezing.

The third feature is the IT management tools. Using Dell Command platforms to update BIOS or apply security patches to all devices remotely and centrally is a feature that I find invaluable and that saves us a great deal of time.

The experience has been positive with Dell Business Laptops and they have definitely met expectations. The level of technical support was one of the key factors for which we decided to choose them over other brands, and they have not disappointed us. Having Dell Business Laptops that hold a charge throughout the workday and do not lose the Wi-Fi network connection is vital to avoid interrupting remote queries to our databases. The technical support service has responded quickly when we have had a failure, which is the most important aspect.

I think there are two main areas where Dell Business Laptops could be improved. The first is the weight of high-performance devices. Since we need lots of processing capacity for our databases and mathematical models, the devices we purchase tend to be heavy. Improving energy efficiency a bit more under these intense workloads would be ideal.

I would add something about noise and connectors on Dell Business Laptops. When we run the most demanding statistical and database models, the cooling system fans can get somewhat noisy, which is a bit distracting, but it is not very critical. We would also like the machines to keep some additional ports, such as HDMI or more USB-A ports, without forcing us to use so many adapters, since we constantly connect the laptops to projectors or measuring instruments that are not always the latest generation.

We have been using Dell Business Laptops at the Polytechnic University of Quintana Roo for about three years. We implemented them to standardize the devices used by the administrative staff and the researchers who handle our databases.

I consider Dell Business Laptops to be an extremely stable solution and, in fact, that is the main reason we continue with them. In our day-to-day work, the devices spend hours processing complex database queries or maintaining VPN connections to the server, and we have not suffered freezes or unexpected shutdowns that interrupt the researchers' work. We have had very few problems. Sometimes, after very heavy operating system updates, we have had an isolated mismatch with the Wi-Fi network card driver when coming out of sleep mode, but it is something we resolve in minutes. In terms of hardware and pure performance under workload, we have not had operational interruptions.

In terms of scalability, I rate it as excellent and we evaluate it on two levels: physical and operational. On the hardware side, the big advantage is that these models allow us to expand RAM and internal storage. If a researcher suddenly needs to process heavier database models, we simply scale up the components of their current Dell Business Laptops without having to justify the purchase of a completely new device. In terms of expanding our device fleet, the process has been extremely smooth. Every semester new researchers join the institute, and since we use Windows Autopilot connected to our Azure environment, integrating new devices is almost automatic. The user turns on the laptop, enters their university email address, and all functionalities, VPN settings, and database access are downloaded and installed almost by themselves. Scaling the fleet does not create any bottlenecks for us.

The experience has been positive with Dell Business Laptops and they have definitely met expectations. The level of technical support was one of the key factors for which we decided to choose them over other brands, and they have not disappointed us.

Before standardizing on Dell Business Laptops, we mainly used a mix of HP devices, specifically the ProBook line, along with some consumer computers. We decided to switch to Dell for two reasons. The first was centralized IT management and the second was mainly the durability and sustained performance.

We manage a hybrid environment. Physically, the initial deployment of Dell Business Laptops is done on-premises at our facilities, and we configure the devices with a standardized image before delivering them to the staff and researchers.

Our return on investment with Dell Business Laptops has been very clear and we see it mainly in two operational areas. The first is time savings. The 35% drop in support tickets and the ability to remotely manage everything that concerns the device uses much fewer resources. The second is the hardware life cycle. Since these are robust devices that do not quickly become obsolete when processing our heavy databases, we have been able to extend the technology refresh cycle. This way we avoid constantly buying spare parts or replacing damaged devices.

In terms of price and experience with Dell Business Laptops, it has been positive. The cost-benefit ratio is excellent, especially by taking advantage of institutional pricing schemes and the volume discounts offered for education. For implementation costs, the expense was almost minimal. Since the laptops integrate natively into our Microsoft Azure and Active Directory environment, deployment was almost automatic. We did not have to hire external consulting or invest too many hours from our staff. Regarding licenses, the process has been very transparent. The business operating system license already comes included with the device from the factory, and Dell's management tools have not generated hidden costs or additional subscriptions.

Since we were coming from HP devices, we evaluated the HP EliteBook line and also strongly considered using Lenovo ThinkPad devices. We switched to Dell because of the ease of management, the level of service they have, and the cost-benefit ratio, since we were trying to fit our university's budget as best as possible and Dell offered us better commercial conditions.

Since we standardized on Dell Business Laptops, we have seen an approximate 30% reduction in technical support tickets related to hardware failures or overheating. In terms of maintenance, the time spent by the team is extremely good and it is truly essential. What used to take us almost a week of manual work reviewing device by device, we now do in a couple of hours through automated deployments, which is a huge saving.

One example that comes to mind is a recent project where we had to process and consolidate a massive volume of spatial and biological data for fisheries resource research. Our team needed to connect remotely to run complex coordinate transformations before loading them into the university's main database. Thanks to the high processing power of Dell Business Laptops and their stability in maintaining secure VPN connections, we were able to run these heavy scripts without our machines freezing or losing connection to the central server. This allowed us to complete the data integration smoothly, remotely, and saving many hours of processing time.

I would rate this review a 9 out of 10.

Dell Business Laptops serve as our main solution for our employees' everyday use across 4,000 employees globally.

Employees at the office use Dell Business Laptops for Office applications and Microsoft software. Our R&D department uses them for SolidWorks and 3D animations, while the communication department uses them for Adobe suites.

We are primarily evaluating what Dell Pro Precision and ProMax systems could accomplish, utilizing mostly NVIDIA-infused graphics cards for advanced workloads such as CAD and simulations, which perform well. However, it is difficult to determine whether there are performance changes without any comparisons.

Dell Business Laptops have positively impacted our organization because they are reliable and work most of the time, allowing our workforce to start their day, work through it, and encounter only minor mishaps or stops using the computers.

Our end users do not have any other options, so I do not think they know what they are missing from other brands, but they appear to be really happy with what they have today.

However, we have good purchasing volume that could influence cost savings, and the experience with the overall support organization and extra features for being a large customer is significant.

Having a lean IT team means Dell Pro has helped me keep devices simple to manage and secure while scaling to new users or locations without adding IT complexity or headcount. We use the same type of laptops globally, making it easy for colleagues in different countries to get help from local IT.

The best features Dell Business Laptops offer are that they are reliable, usually work all the time, and there is rarely any downtime or support cases.

They appear to be reliable and it is a good fit for our workers to have a common brand as we use the same model suite globally. There is probably not much more about their build quality or performance that stands out compared to other brands.

However, they seem to have good capabilities to run AI models. I think they have pretty reliable accuracy and output.

The most valuable features I found include having a good service team when problems arise, great service and support, and an account team that works really hard to keep our setup in the global portal functioning well.

The security features of Dell Business Laptops are quite good. We work with some sort of desktop security offering options for secure boot, and they fit our needs since we can encrypt hard drives and lock out computers with InTune as well.

Dell Business Laptops are really good and use good components. There is not much technically they could improve, although adding new components when they are available could be beneficial, as the tech specifications are quite high, making them a good all-around laptop.

The improvements needed are more about the whole concept with support and everything combined that makes Dell Business Laptops useful for our business. There are no improvements needed as we move toward cloud deployment.

It would be beneficial to have more privacy or security aspects blended with desktop settings, and perhaps a slightly lighter design while maintaining durability would be appreciated.

I have been using Dell Business Laptops for at least 15 to 16 years.

Dell Business Laptops are stable, mostly working well, with few support tickets.

Dell Business Laptops' scalability offers many options, although the global portal has limitations that restrict choosing certain options, which needs to be addressed for better compatibility.

Dell Business Laptops' customer support is good, and we generally get the support we need on a global scale, with only minor issues related to short supplies of components being common in the field.

I would rate customer support a nine out of ten. There are always improvements needed regarding parts availability, and communication sometimes lacks quality, though issues usually resolve and we receive help eventually.

However, there have been reviews a few times about swapping the vendor, and it circled back to our existing integration with Dell in servers, monitors, and other preferences, making us somewhat boxed in as a Dell customer.

I chose Dell over other brands because we already had the infrastructure set up, making it an easy fit to continue.

I have not really seen a decisive return on investment. Pricing is similar to competitors, but everything seems to work well with our existing setup, so there is not a significant need to change it.

Regarding pricing, setup costs, and licensing, we aim to secure the best prices based on our purchase volumes. The setup of new computers can be tricky when you are based in Europe instead of the US, as Dell is a bit US-oriented.

However, I was aware there were already Dell Business Laptops in place when I started, and we have benchmarked HP and Lenovo a few times. Notwithstanding their slightly higher pricing, we decided to remain with Dell since the solution was already established.

I would rate Dell Business Laptops a nine out of ten. I choose nine because I think there is always some way of improvement, even if it is tough to find them, but they are good and reliable, and the chassis are made from good materials because they cost a little extra.

Dell Business Laptops are mostly deployed on-premises in our organization, but we will start using Autopilot from Microsoft, so it will be cloud-based instead. I am not entirely sure which cloud provider we will use when we start with Autopilot, but I would say Microsoft Azure is probably the cloud we will use with Autopilot.

I am responsible for setting up the technical specifications for our laptops globally and am the main contact regarding Dell from our organization, so I have quite a big influence on what we are looking into. My top priorities when selecting laptops for our organization revolve around the whole concept of maintenance, minimizing downtime, and ensuring that if there is downtime and support tickets, there is a good support organization. The service with ProSupport Plus is really convenient, providing support almost next day.

We are reviewing Dell Pro PC line, specifically using Dell Latitude, Dell Precision, and Dell ProMax, as well as the rugged models, covering most of the business suite.

I would rate Dell Business Laptops about nine again because they generally work well, and when they do not, we receive the attention and help we need from the service organization or account team.

I would advise another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet to look at what they are trying to achieve with the hardware, ensuring it is set up correctly for a global player while leveraging the good support available for any issues.

I am really satisfied with Dell Business Laptops, as they are well-designed, perform well, and the service we get is mostly great, with prompt attention when problems occur, making them a good provider with all the technology we use. I would advise others considering using Dell Business Laptops to fully commit and integrate everything within Dell ecosystem, not just the laptops, as it is easier to manage if there are problems.

On-premises

Microsoft Azure

Dell Business Laptops serve as generic user endpoint devices for our organization, and we have been using them for 14 years. The models we have historically used have been Latitude, and we are now transitioning into the Pro series.

I have found Dell Business Laptops to be most valuable because of their resilience and reliability, as they typically last three, four, or five years without any issues. Our break-fix ratio globally is less than 2%.

Dell Business Laptops support our hybrid workforce effectively. Remote working is an essential part of our organization as we promote hybrid working, with most of our staff in the office two or three days a week, and the rest of the time working from home. We also have a fleet of people that are homeworkers, which gives the ability for people to work from anywhere.

I do not think there is any specific measurable outcome since deploying Dell Business Laptops, but I would say the longevity of the devices has improved year on year over the last 15 years.

In terms of what could be improved about Dell Business Laptops, cooling is an area that needs attention. We typically find that we have a 99% laptop estate, and the majority of our laptop devices are static on the desk. We find that generally, the airflow is a challenge when the devices are being hit hard for processing; they do seem to lose performance. The cooling and the airflow could be improved without increasing the noise of the fan.

We have been using Dell Business Laptops for 14 years.

The specific challenge we are trying to address includes keeping up with the changes in technology and managing the large environment we have, which consists of 90,000 to 100,000 endpoints. It is about ensuring that we move everybody together and bring all the devices up to a certain specification, roughly in a similar timeframe so that everybody can adopt the same technology at the same time.

I have not used the day-to-day break-fix customer support because I do not get involved in break-fix issues. I normally integrate with technical account leads or service account management teams for technical support, working at a higher level rather than at a break-fix first, second, or third line.

My experience with the technical leads has been very good, as I have worked with my service account manager and technical account manager aligned to our account, and I probably speak to them daily or every other day.

The impressions I have about the pricing and licensing is that pricing is probably a difficult one to address at the moment due to the global challenges around memory. Historically, pricing has been competitive, but it greatly varies on the size of your organization. With an organization being 90 to 100,000 seats, we are a tier-one company and therefore we get the biggest discounts.

We have seen total cost of ownership as we typically lease a lot of the kit, so from a cost ownership perspective, some parts of our business sweat the assets for five years, while some refresh at three or four years. It varies from business unit to business unit globally. Cost of ownership is valid for those business units that want to sweat their assets, which is a financial decision locally, with their finance people obviously recommending sweating the assets. Other people tend to take performance and technology over sweating the asset and therefore refresh earlier, so it varies depending on the business unit need.

I have evaluated other vendors during our IT procurement process, specifically HP and Lenovo. Technology-wise, the internals are the same across all vendors because the components all come from the same places, whether that be Intel or AMD. The device look and feel varies between manufacturers; some feel slightly higher-end, while others may feel slightly cheaper. Therefore, we have reviewed them on price, performance, and look and feel, and there are opportunities for other vendors to become part of our workflow if the business units so call for it.

Dell Business Laptops fit the business need because the technology within those devices meets the business requirement. We typically buy the mid to top-tier laptops from Dell to meet the business requirements.

The requirements we focus on are moving more towards AI, as well as general device performance, weight, and look and feel.

If I were recommending Dell Business Laptops to a peer, I would say they are highly reliable and they do what they say on the tin.

I would rate Dell Business Laptops overall as probably an eight to nine, and if I need to give one integer, it would be nine.

I sum up my overall experience with Dell Business Laptops as very good, as it does what it says on the tin, with a low ratio of failures and good support.

In my organization, most people work with Dell Business Laptops. I saw some HPs there and sometimes, earlier we had used some ASUS ones. Now, it is most of the time Dell and HP and MacBooks. As I remember, we are around 50 people, so I would say around 30 will use Dell Business Laptops.

I am a developer and I use a lot of software here. Battery-consuming software is common in my work. In that case, I always work with the laptops around 10 to 12 hours per day. Most of the time the battery is plugged in. But sometimes, as I heard, it needs to switch off the charger at times. I do that for the battery life. In that case, I can manage with my laptop for two and a half hours with full functioning features. So I can manage around two and a half hours without charging.

Dell Business Laptops have excellent features that I appreciate from the two models I have used, both from the Inspiron line. One is the Inspiron 7573, which was a two-in-one foldable model. The other one is the Inspiron 15, the current one, the Inspiron 15 3530. I appreciate the first one because we can fold and use it as a tablet as well. Performance-wise, both have about 16GB RAM. Performance is the key thing for me because I am a software engineer, so the performance needs to be there.

In addition to that, both Dell Business Laptops are touch-enabled. In that case, we are building some UWP applications as well, so that helps me to work on that.

The AI-enhanced performance features in my Dell Business Laptops have influenced my productivity levels, particularly with the boot time. In the current one, it boots really fast. That is the main thing. If I sleep it, then it resumes working in very few seconds. That is one of the key things I appreciate about using my laptop. Also, with the enabled new Microsoft 365 Copilot, that helps me.

The dependability of Dell Business Laptops, with daily use and daily wear and tear, shows they are durable. I am using it daily and it has enhanced the battery life as well. In old days, I think around two years of time, you have to replace the battery sometimes. But now, with the new versions, the feature has been enhanced as I remember. That automatically enabled when it is plugged in and is discharged automatically without charging the battery.

In terms of areas that may have room for improvement in Dell Business Laptops, what comes to mind is the camera noise reduction. I feel this at the moment. Noise reduction of the camera is something I would improve. Sometimes when it comes to one and a half years or two years, the hard drive is running very fast. Windows updates are refilling our drives. That is something I am facing now. We have to remove the unnecessary files manually and that is a concern. That is the thing I am facing at the moment.

I have been using Dell Business Laptops for almost around 13 to 14 years in my career now. As a first laptop I used, it was a different brand for around three years. Now, around 10 years, I am using Dell Business Laptops.

Regarding stability of Dell Business Laptops, I do not have any crashes or downtime. So I would rate it around nine.

I would rate the scalability of Dell Business Laptops, with memory or capacity-wise, around seven out of 10. With the recent issues that I mentioned, when the update goes, the hard drive is filling up.

Regarding the ProSupport service for my Dell Business Laptops, I have not had that kind of experience because if there is any issue, we give it to our IT department, so they handle those things. I am not directly involved in that case.

I am not involved with support for Dell Business Laptops because I have not had that kind of scenario. The last laptop I had an issue with the battery. Then I asked my team to replace that and they asked one of our service providers to replace it. I think it took around four to five hours.

Positive

The other laptops or products I had used previously include two Dell Business Laptops at the moment. One is the Inspiron 7573, which is a two-in-one model. The current one is the Inspiron 15 3530.

The deployment or implementation of Dell Business Laptops is easy. There is nothing changed with that. It depends on the OS most of the time. So if you are running on Windows, most of the times it is similar to most other laptops because I have set that up on one of the ASUS laptops. The same thing happens. So I do not feel it is different between the platform and device-wise.

When I compare Dell Business Laptops with other vendors such as Lenovo, HP, and Apple, I have an HP personal laptop that is also a business laptop. Now, it was in the early days. Now I do not have that one and I have a Dell Business Laptops as well, another one. In that case, HP is always a little bit heating up. That is the issue that we had. It is a known thing that if you are going to HP, it heats up. Now they have, nowadays, with the new laptops, overcome that, but it still feels that way. But I feel sometimes you have to move to Lenovo because performance-wise, they have some top-edge ones there. Dell also have the same things, but price-wise, Lenovo is a little bit cheaper, I would say.

Dell Business Laptops were purchased as a direct purchase from the US market from our company. Then they shipped it to us. So that is how it worked.

Dell Business Laptops do not allow easy management by IT staff because there is nothing set up by the IT staff. We have to set it up by ourselves. It is already the inbuilt OS that comes. So that is the only thing that we have. The other software, we have to manage by ourselves.

I am utilizing security features such as the TPM chips or the BIOS-level protections in my Dell Business Laptops. I use them.

The security posture of my Dell Business Laptops has improved significantly because I am not using anything else at the moment. So it always protects me and the firewalls are always active there. In that case, there are no outcome features. I have not had to install third-party software to protect my laptop. So I have not faced any malware functioning at the moment for the last 12 years.

My view on the ease of procurement for Dell Business Laptops in comparison with other brands is that when it comes to Dell, because I have recently used only Dell Business Laptops. We just went to purchase a new laptop for my wife and eventually I chose a Dell Business Laptops. That is the brand that I appreciate at the moment.

I would recommend Dell Business Laptops to others looking into them. Because it is around your budget, if the features are there, it is better to buy the branded ones such as Dell Business Laptops.

Dell Business Laptops have supported our organization's hybrid workforce exceptionally well, particularly during the COVID pandemic, allowing us to support a large number of users in our 250-acre greenhouse, where laptops are used near plants in challenging conditions, enabling us to perform tasks from general input to AI work at the edge.

Since switching to Dell Business Laptops, our end users have especially noticed improved battery life. Previously, we distributed power bricks for remote users in the greenhouse, but now they can perform their jobs without worrying about battery life, allowing for stronger AI workloads directly on their laptops without needing to upload to a server first.

We currently use Dell Business Laptops from the Latitude series, focusing mostly on the Pro 5 Latitude and the Pro 7 Latitude, along with a Pro Plus for a few other tasks and the Dell Pro Max for some workstations.

When we chose Dell Business Laptops for our organization, we were looking at trying to get a similar path for each user, not necessarily having to have an entirely different structure and build for users with different needs. We wanted something with a similar platform that looks and feels the same, which led us to settle on the Latitude 5 and 7 series due to its performance case.

One of the biggest priorities for us when selecting laptops for our organization was the longevity of the devices. We want to ensure that our laptops last, starting off with five years of ProSupport and finding that they work so well that we can extend those to sometimes seven or eight years.

The features we find most valuable about Dell Business Laptops include the amazing Dell ProSupport, especially ProSupport Plus that covers accidental damages, which is crucial since every laptop seems to get broken regardless of care. Additionally, the SupportAssist and Dell Command suite allow us to manage updates efficiently with a single click.

The security features of Dell Business Laptops are enhanced with integrations like CrowdStrike and we are looking into Absolute, which comes right from the factory with Dell firmware, ensuring a secure deployment that gives us confidence in our laptop supply chain.

We do use Dell Trusted Devices with CrowdStrike. We love using Dell Trusted Devices with CrowdStrike, having switched to CrowdStrike last year. Despite being a bit new to the platform, the single pane of glass for all devices allows for effective monitoring, giving us strong insights into our environment.

If I could improve Dell Business Laptops, I would like to see a return of the touched left-right mouse button, and I also wish for a thinner portable mouse. However, I love the thinness and battery life of the Latitude series, and a feature I would love is an easy button to switch between power efficiency mode and battery mode.

I have been working in my current field for about 20 years.

I would rate customer service or technical support for Dell Business Laptops as a 10. They are always amazing in their response, providing next business day on-site service with technicians and parts to quickly repair any issues, helping us get back to business swiftly.

The measurable outcomes since deploying Dell Business Laptops include a significant increase in user satisfaction, as people are happy with the product and enjoy the form factor. The biggest improvement we have seen is in productivity, as users can work in the greenhouse without returning to the office, saving time that previously went into walking back to upload data.

We chose Dell Business Laptops over other brands because Dell allowed us to have one eco-structure. It enabled us to have a Dell monitor, docking station, keyboard, and mouse, creating a single pane of glass for technical issues and making it easy to fix problems or call for support.

I would rate Dell Business Laptops a 10 overall. They have improved year after year, and we observe unprecedented growth and quicker lifecycles that have been amazing.

If I were recommending Dell Business Laptops to a peer, I would emphasize that they are not just getting a laptop, but a five-year agreement with Dell to ensure support and a full lifecycle for the product.

To another IT leader or buyer on the fence about choosing Dell for their commercial fleet, I would stress that Dell knows how to manage commercial fleets effectively, making it easier to integrate docking stations with laptops for a more streamlined management experience.

My experience with Dell Business Laptops has always been positive and integral to our operation. They have allowed us to grow and expand our fleet, providing a consistent laptop experience where every feature set works the same, eliminating variability across devices. I gave this review a rating of 10.

On-premises

Amazon Web Services (AWS)

My main use case for Dell Business Laptops is corporate use, which ranges from common tasks by analysts and interns to activities performed by developers, designers, and management.

I use mine on a daily basis for server monitoring, equipment fleet management, Excel, and Teams meetings.

The specific challenge I was trying to solve when I chose Dell Business Laptops for the organization was warranty and being served more quickly.

The advanced workloads my team runs on Dell Pro Precision or Pro Max systems include Canva, various design resources, and extensive use of Databricks, SQL, and programming languages, and they work very well without freezing issues.

Dell Business Laptops have had a positive impact on my organization in that we manage, with Dell's resources, to adjust the ecosystem for the laptops, with support, more proactivity, and more machine monitoring via Dell's TDM.

I have not yet noticed any improvement in indicators such as response time, productivity, or user satisfaction after adopting these resources.

The specific results or improvements end users have noticed since adopting Dell Business Laptops include increased user satisfaction due to faster service and fewer problems, although I don't have numbers for that.

In my opinion, the best features that Dell Business Laptops offer are their warranty for the laptops because we can very quickly get someone anywhere in Brazil to assist with any laptop that has a problem.

The features I consider most valuable in these laptops include the warranty, as Dell's support is always very fast when we need it, regardless of where in Brazil.

My impressions of the security features of Dell Business Laptops are that they meet my organization's needs.

In my opinion, Dell Business Laptops could be improved as last time we had a bit of a delay in purchasing equipment due to a missing part in manufacturing, which could have less impact on our operations if we didn't have this kind of problem.

I have been using Dell Business Laptops since I joined the company, which is two years.

Dell Business Laptops are stable.

Regarding the warranty and on-site support, I have had direct experience triggering it whenever we need it. In general, we are always served very quickly, within up to three days. In most cases, regardless of where in Brazil the machine is, if Dell has the part, we are served very quickly.

My experience with customer support has been great.

I would rate customer support on a scale of 1 to 10 as a ten.

Since I joined, we have used Dell as we did not previously use a different solution.

Dell Business Laptops are implemented in my organization in that they are all connected to our domain and access on-premises and cloud folders; today we don't have Intune to register them all in the cloud.

My experience with pricing, setup costs, and licensing has always been fair.

I chose Dell instead of other brands I was considering primarily because of the warranty and the speed of support.

I evaluated other options before choosing Dell Business Laptops, specifically Lenovo ThinkPad.

On a scale of 1 to 10, I would rate Dell Business Laptops overall as a nine.

I rate it a nine because in some aspects, Apple's system is a bit better, but Dell is very good for Windows deliveries.

I have direct influence on acquiring IT solutions when it comes to purchasing and evaluating new equipment, as together with the purchasing team, I'm one of the people who deals directly with Dell, analyzes possibilities, and decides which type of equipment best fits our company.

My main priorities when selecting laptops for my organization include resources that meet our employees' daily use and machines that have few chronic problem cases.

In our last purchase, the Dell PC line we evaluated included mainly Dell Pro 14 Plus and some Dell Pro Premium.

On a scale of 1 to 10, I rate Dell Business Laptops overall as a ten because they work very well today in our model.

To another IT leader or buyer who is unsure about choosing Dell for their corporate fleet, I would recommend Dell because of the warranty and quick support.

In summary, my experience with Dell Business Laptops is very good.

Hybrid Cloud

Microsoft Azure

We are addressing our specific challenge and need when choosing Dell Business Laptops by appreciating the specifications and functions that we had with the Latitude that we were purchasing. We are now buying this new model, Dell Pro 16, and it adjusts very well to our needs in the company.

Dell Business Laptops have supported my hybrid workforce with remote working. I am part of this hybrid work arrangement, and I have not had any problems with the laptop that I have.

We have seen measurable outcomes such as cost savings. Dell Business Laptops have also adjusted very well for the operation of the company, particularly for end-users in special areas such as architecture, where we need specialized programs for that department.

The most valuable features I find about Dell Business Laptops are the keyboard because it has the numbers in the right section of the keyboard. That is one of the specifications that our IT area always requests in all purchases.

The price is also valuable, as we had a price of around $600 for each purchase. We use 512 GB of memory, which meets our requirements.

I think that the security features of Dell Business Laptops are very good. From the moment I entered this company two years ago, I have never been aware of any security risk in our company. The security is solid.

If I could improve Dell Business Laptops, I would enhance the design. I have seen very nice designs in Lenovo and also in HP, so I think that the design for Dell Business Laptops could be improved.

I have been using IT purchasing for Dell Business Laptops since I joined this company. I have been here for two years, and when I entered this company, I began to purchase Dell products.

I have not experienced any stability issues with Dell Business Laptops.

My customer support experience is with Global Services, our supplier in this forum. They have very good customer service. Every month, they approach us to understand our needs and ensure that we are having a good experience with Dell Business Laptops.

If I were recommending Dell Business Laptops to someone else, I would say that the price is competitive, and that Dell is always with the end-user. We have access to different webinars and very good customer service. Dell has a really good approach with the end-user.

Lenovo is one of the other brands I considered purchasing on some occasions. I chose Dell over Lenovo because that was a special requirement from a director in the company.

Since deploying Dell Business Laptops, we have seen measurable outcomes such as cost savings. The laptops have also adjusted very well for end-users in special areas such as architecture, where we need specialized programs for that department. I think that Dell Business Laptops have adjusted very well for the operation of the company.

My organization has been using Dell Business Laptops for more than five years. I previously reviewed the Dell PC line, Latitude, but my distributor informed me that this model is no longer in the market, and we began to purchase Dell Pro 16. I would rate this review a 10.