Dell Business Laptops Reviews

I am the IT Operations Manager at a manufacturing company with approximately 1,100 employees, and I support Dell Business Laptops by deploying them. I work with our managed service providers to leverage tools such as Dell Command Update and the Dell Command Endpoint Configuration Manager. I have extensive knowledge of this product line.

About 200 users utilize Dell Business Laptops. The remaining users are Dell Business desktop users.

I appreciate the centralized manageability options of the Dell Command Endpoint tools most about Dell Business Laptops.

One significant issue is that some of the centrally managed tools do not function reliably. We have the Dell BIOS password tool deployed in our environment, and the application is very finicky. There are several computers where the connection to Microsoft Graph was lost. The tool does not allow you to look up the password, nor can I use the old password. The computer becomes essentially unusable at this point, and there is no way to recover from this situation aside from calling Dell support.

General user-friendliness regarding the deployment of centrally managed tools, such as the image deployment tool, also needs improvement. Additionally, Dell charges us $20 per computer to remove the Dell image from the factory, which is unfair in my opinion as an enterprise buyer who purchases dozens or even a hundred or more computers annually.

These tools require maintenance, and the process is not streamlined. If streamlining exists, it is not well communicated or marketed that you can centrally manage firmware updates and other functions. From a platform standpoint, I would recommend that Dell become an industry leader in centralized manageability rather than leverage finicky tools such as Intune to deploy dependencies that make these tools work.

I would like to see Dell, or any manufacturer for that matter because no one currently does this, improve the partner portal to the point where it serves as a tool that complements Intune, NinjaOne, or whatever RMM tool you are using. This would provide bare metal access to the endpoint and would allow you to manage and deploy images whether the endpoint is online, whether it is Windows or Linux. This would represent a very strong value proposition over the competition. Doing this from a bare metal standpoint would circumvent the issues regarding lost passwords, .NET framework dependencies, and reliability concerns.

Additionally, I would prefer that Dell use something more durable than plastic in a laptop that costs $2,500. The form factor also feels clunky. Aside from these concerns, the laptop is acceptable.

I have been working with Dell Business Laptops for almost two years.

I would rate the stability at seven. This may be my personal preference, but the performance seems to be lower than it was when I had a similar Lenovo in the past.

I would rate the scalability at ten because if you select the right model, Dell does offer expandability options and upgrades.

I would rate the technical support at five.

I gave a rating of five because Dell Business Laptops are very reliable. There have been only a couple of times when I have needed to reach out over the past two years despite having approximately 500 of these devices. One instance involved a water-damaged computer. I reached out prepared and willing to pay for the repair, and Dell mailed it back without even threatening to charge me $800. I wanted to continue using it, so I did not appreciate that action, and there was no communication explaining why they mailed it back or informing me that they were doing so. Dell support is not helpful when it comes to the lost BIOS password issue. Aside from that concern, support is fast and responsive, though communication is poor.

I have never used HP in an enterprise environment. I have used Lenovo. Dell is actually easier to use than Lenovo as of two years ago. The build quality of Dell Business Laptops is nowhere near as good as Lenovo or Apple. From what I have observed of HP, it is approximately at the same level as Dell, but I do not like the build quality of Dell Business Laptops at all.

The setup is the same as it is for any other computer when following a manual process or using AutoPilot.

I believe Dell Business Laptops are overpriced given that the build quality is poor and that I could obtain a Lenovo with a more durable, high-quality build for less money.

On-premises

We are quite satisfied with our products we're using, including our ongoing project to change to S/4HANA. They have some issues, as not every software is absolutely perfect.

We work with software from Microsoft and SAP, while our hardware comes from Dell and HP.

Our backup solution involves Veeam software, and we also use a backup server and backup tapes from HP.

OpenText is used by a customer for EDI-related things in our context. We have an EDI system, but it's not mainly OpenText; it's more based on OFTP2.

Dell Business Laptops are mainly used for business-related programs like Office and mailing. We also utilize the Precision series for AutoCAD or visual designing products.

Before Dell Business Laptops, we also used HP. HP is sleek in design and works fine, but we dismissed HP in favor of Dell because our company expanded with a lot of factory acquisitions, and all of our locations currently use other vendors and hardware components.

One of the big benefits of Dell Business Laptops is the availability for support. The price seems reasonable for this product. Reliability is another strong point.

Dell ProSupport is fast and reliable. They help via meeting, online chat, online communication, and direct video calling, and if everything else doesn't help, on-site support is available.

There is time saving regarding support. There is the possibility to lease the products instead of purchasing them, allowing for better cash flow because the investment is smaller. You can renew your devices every three or four years, leading to a bigger turnover in devices, including the newest generations.

The deployment process for Dell Business Laptops is straightforward.

One of the issues I see is that these devices get hot very fast if the lid is closed and you're using them with the docking station. The airflow is not optimal for a typical business office with more than one monitor. This problem occurs mostly on Latitude devices.

My company has been working with Dell products since 2008.

It's not very often that there is downtime with Dell Business Laptops. The devices are reliable, and the battery lifetime is about three years. After that, you have to change the battery. We are using these laptops in production, factory, and office environments.

The support is good. I would rate the support for Dell Business Laptops at eight.

Positive

Before Dell Business Laptops, we also used HP. HP is also sleek in design and works fine, but it's more a subject of personal choice that we dismissed HP and turned to Dell.

Integration with Dell Business Laptops depends on your infrastructure. If you use the Microsoft environment and Autopilot, then it's quite easy to deploy them. If you don't use Autopilot, you can install your own ISO, and it's ready.

Regarding the wear of Dell Business Laptops, it depends on which device you use. If you have a smaller one, it's more compact and easy to travel with. The battery lifetime is quite long as well. On the other side, you have high capability laptops or clients also equipped with an RTX graphics card and a high-end CPU.

Security posture differs as Microsoft and Windows 11 have made the TPM chip and Secure Boot mandatory. All vendors must comply with these regulations or requirements; otherwise, their products will not be used in companies that employ Microsoft products.

I'm not sure how other vendors handle the procurement process, but at Dell, we have a company web shop with approved devices that can be purchased directly. The shipment time is about one week, and then we have the device ready to go.

There is a possibility to implement new systems regarding artificial intelligence, but it has to be decided with business alignment on how to proceed, whether to use AI locally or plan to use a cloud-provided product.

I would give this review an overall rating of nine.

On-premises

Other

My main use case for Dell Business Laptops includes end-user computing and for executives. Most of the use case will be for software developing and for Outlook and Word processing and Excel processing and for presentation purposes.

The best features Dell Business Laptops offer include the sturdiness and durability of the business laptop and also the customer care approach towards business users and quick resolution when there is an issue with the hardware or the software.

For sturdiness, since we are from the construction company and from L&T Metro, we visit different types of sites and different environments, and because of the sturdiness and the durability, Dell Business Laptops last longer. The customer care team understands the issue of the customer thoroughly with the questions and they process quickly when compared to other OEMs.

Dell is evolving with all the features, including removable USB-C ports. They have tied up with the Snapdragon X1 processor for the battery backup, which is very helpful for the business executives during travel. The TPM chip inside Dell for BitLocker encryption helps business customers protect their data in case of laptop loss.

Depending upon the budget of the customer, Dell is optimizing the hardware and recommending hardware that can be helpful for the organization within the budget limits.

I have a scenario with some of the models, specifically the gray color laptops, like the Dell Latitude 5420 and 5430 models, where the paint of the laptops is peeling off. This cosmetic issue needs to be resolved as every laptop from around 100 that we procured two years back has the same issue. We have informed Dell about this issue; however, it is not a major issue as most of the laptops from other models are good, but the gray models 5420 and 5430 have paint issues.

On the cosmetic side, this needs to be looked into.

Dell Business Laptops are stable.

Dell Business Laptops' scalability is very much high.

The customer support from Dell is highly appreciated. I would rate the customer support a nine on a scale of 1 to 10.

We previously used other solutions but did not switch completely; we continued with Dell alongside other OEMs and switched back 100% to Dell because of the support.

I would go with all the options specified regarding return on investment.

My experience with pricing, setup cost, and licensing is that they are comparatively competitive.

We evaluated other options, including Lenovo ThinkPad and HP, but after checking all the options, we came back to Dell for better support and durability.

I am referring to on-premises deployment where the laptops are managed and used. During the theft of laptops, these security features become essential. Most desktops that are missing during theft cases cannot retrieve data without the passwords and encryption features on the laptops.

I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet to go for Dell without hesitation.

My experience with Dell Business Laptops is usually great, especially for their sturdiness, durability, and with all the encryption methods. I appreciate how Dell is developing and evaluating their laptops for business needs, and their customer support is great for the quick resolution of hardware and software issues. I would prefer to go with Dell without any questions if they continue to do so.

Dell Business Laptops have not much supported my organization's hybrid workforce because we work on-premises, not in a hybrid model.

We are currently using Dell Latitude 5450, Dell Pro 5400, 5420, 5430, and 7000 series laptops.

When I chose Dell Business Laptops for my organization, the specific challenge I was trying to address was durability.

I advise others looking into using Dell Business Laptops to prefer Dell because they are a business leader like other OEMs, and I would go with them without hesitation due to their competitive costs and customer support.

I have given this review a rating of nine out of ten.

On-premises

I am using PowerFlex and PowerVXRAIL along with other Dell products like Dell PowerProtect and Dell PowerEdge. Everything is Dell in our hospital; I use a Dell laptop, all desktops, everything. I am using the Latitude series of Dell Business Laptops, so I am okay with it. There is no problem. In our hospital we have been using Dell Business Laptops for more than 10 years. We are using more than 300 laptops in our network for daily wear and tear of Dell Business Laptops. We have around 600 PCs with OptiPlex, so it is working fine. That is not a problem. Of course, when you have numbers, there is some break and tear always happening. Sometimes it comes from the user experience, but overall it is okay. I am using the OptiPlex model of Dell Enterprise Desktop.

Normally our operation is not that critical in supporting remote work; we are a hospital. We have around 20 hospitals around the country, so we have less laptops than desktops. For example, we have around 800 desktops and we have only 150 to 200 laptops, not much. So we always use the desktop. We prefer to use it because we are giving patient service.

The laptops allow for easy management by IT staff. The support is good. As long as it is in warranty, we used to get claims and we get it very smoothly. That is why I prefer Dell, especially the after-sales support and the warranty parts availability. It is good; I always prefer Dell Business Laptops over any other brand when it comes to integrating with my existing IT infrastructure. I do not have any difficulties deploying Dell Business Laptops in my system. We are utilizing the security features like TPM chips and BIOS level protections. I have always, for example, security things, all these things, firmware updates, everything, I am using centrally. I am getting no issue. It is okay.

I am not getting the chance to use the AI-enhanced performance features such as noise cancellation, high-quality webcams, and fast boot times. I am not getting the ProSupport service provided with Dell Business Laptops. Basically, I have ProSupport only for my server and the data center. For the PC support, normally, I do not take any ProSupport from Dell. I have my own team, so they are doing the repairing and only the parts we always get claims and we get replaced from the local distributor.

Regarding Dell Business Laptops, when I compare a 10 year or five year before laptop bill of material with what I am receiving now, the quality has degraded. I am talking about the plastic of the body. It does not feel the same before. I have been using the Latitude series for a long time, more than 10 years. Out of this, if I say the last three years, we are getting the product quality, talking about the body, is not the same as the previous version. If I give an example, when you unscrew from the back to open to repair or to clean, sometimes the screw hole gets torn. The bill of material is not the same as before. They should take care because the Latitude series used to provide robust performance. As for performance wise, it is okay, but the bill of material of the outer box should be improved.

The pricing of Dell Business Laptops is always competitive. It is not high, it is not cheap. Of course, when you are talking about Dell Latitude, it has a higher end price, so it is okay. I would like to see more battery life as an additional feature in the future to make it better.

In our hospital we have been using Dell Business Laptops for more than 10 years.

I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get claims and we get it very smoothly. I prefer Dell, which is why I buy Dell. I especially prefer the support, and that is the main reason I choose Dell Business Laptops. I always purchase Dell Business Laptops.

Positive

I have switched to Dell Business Laptops for the last seven to eight years. Before, we were using HP. For more than seven years to eight years, I have been switching to Dell totally. My whole full industry, my full group, they are using only Dell.

I am going to stay with Dell in the near future. I would rate Dell Business Laptops a 9 overall. My overall review rating for this product is 9.

I use my laptop for everything. From creating whole Excel sheets with planned equipment upgrades to editing videos for recordings that we conduct in a laboratory, so it's very utilized in many fields.

In my private time, I repair electronics, so I very often use my laptops to generate files and data that are required for me to run the console, repair the console, and fix the console, for example. So quite powerful devices are necessary. I don't even care about the weight of this XPS because it can do so many things that it doesn't bother me at all to carry it all the time with me.

Latitude is my favorite one since always. It's the tank of Dell Enterprise Laptops. In terms of reliability, it's super cool. With the newer versions of Dell Basic, Pro, and Super Pro, similar to Apple, the quality also, in my opinion, has decreased. I know that there will be some changes next year with a newer model, but for now, I see it as a marketing trick to get people because the laptop looks similar to MacBook.

Super slim design is excellent, and I don't understand why Dell is resigning from this design. It's for travelers, for people who travel a lot, it's super efficient, super comfortable, and convenient to have a super slim, super light laptop.

First, it has plenty of features. Second, it weighs a lot in terms of weight. It's not a light laptop that you can travel with. It's not 13 inches, it's a 15 inches laptop with a Core i7 11th generation with, I think, RTX 3050 Ti. It's not a super powerful graphics card, but for what I do, it is fully sufficient.

I have plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life.

It's not very professional, but you need to have some knowledge about what to replace and how to disassemble a laptop. Of course, the smaller laptops are easier to disassemble than the bigger ones, mostly because of the size of the cooling system and how it's built. In some laptops, you can just remove the fans. In some laptops, fans are integrated with the copper, so you have to remove all the elements.

Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

I have complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough.

I have used Dell Enterprise Laptops customer service.

I would recommend decreasing the amount of AI. Keep people in their places because you can get in a loop with AI asking you all the time the same question, even though you are answering differently or you want to contact a real person. It will give you the same answer over and over. The second thing I notice is that there is plenty of troubleshooting before you can report your laptop as faulty. I had a situation with a user that was really difficult to explain because the screen was flickering, but only in Windows. Not in BIOS, not in a booting screen, only in Windows. When you reinstall the system, it wasn't flickering for a moment, but then after the drivers update, it was starting to flicker again. It wasn't something big, but imagine spending eight hours in front of the screen that gently flickers all day long. The user didn't notice it. I was fixing her laptop, and she came with a different issue. I asked her, "Don't you see what's going on on your screen?" She said, "No. Oh, I notice it, but I thought that is in my head." So it took me two weeks to fix it. First, what I got from feedback from the help desk was that I need to use diagnostic tools provided by them to diagnose the laptop. So I did that. I sent them the report. A few days later, they contacted me saying, "However, you have to do it on a freshly installed system." But there is data on my user account that I cannot touch and I won't reinstall the system. I had another spare hard drive. Still, for me, it was like nobody mentioned it before that I have to prepare this on a freshly installed system to have reliable diagnostics. I did the diagnostic on site in the systems that you can force. Everything was okay. In terms of the repair technician, I gave him the highest rating ever. He was at my place three days in a row to repair the laptop. He did it super fast. I think each repair scenario took him less than 40 minutes to come, replace, and report what was going on.

In France, I think Dell's policy is a bit different. We had a situation recently where one of our users had an issue with a faulty keyboard. He called Dell Enterprise Laptops, and the next day the technician was there without any diagnostics, without any AI in the way. No chatting, no clicking here or there, no doing this. People don't want that. They want to call, and they want to have the thing sorted out. Especially when they are not technical users without the knowledge of how the laptop works and what it does.

Neutral

I have had plenty of companies across my career. Most hated is HP, most beloved is Dell Enterprise Laptops. Somewhere in the middle is a place for Lenovo and IBM Lenovo. Dell Enterprise Laptops is the most immortal brand I think was the Latitude D620 from I think 2004 or 2005.

I was fighting here in Europe with my managers in the US because they wanted me to use HP, which I completely don't appreciate. I don't like the policy of HP, and I don't like their new builds. So we decided to stay with Dell Enterprise Laptops. We got only two departments in the whole Fujifilm that are working on Dell Enterprise Laptops. The first one is in Canada, it's VisualSonics, and the second one is SonoSite here in Europe.

I have had plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life.

It's not that easy. I'm IT, so I can do it, but my people won't be able to do it by themselves.

Latitude is my favorite series. I dug up recently a laptop from 2010 and the battery still lasts around six years. It was not in use for I think the last four years, just laying in a closet. I charged the battery, and it runs smoothly on Windows 10 and on Linux. That's an awesome device.

In terms of recent ones, I have from the new line one Dell Pro which is, let me say, I'm really impressed in terms of battery. I think it's the new newcomer for finance working on it and the battery lasts very similar to the Dell Enterprise Laptops Latitude that I have, the 5440 model at the company.

Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

For Dell Enterprise Laptops, I give this review an overall rating of 8.

On-premises

Other

Dell Business Laptops are deployed to our remote workers or workers that prefer a laptop over a desktop. My main use case involves carrying my Dell Latitude home after work and bringing it in the morning to plug in and get on the network. This is a pretty standard use case in our organization.

Dell Business Laptops are deployed in my organization on-premises, and we use the Latitude series. I am utilizing the security features such as TPM chips and BIOS-level protections on Dell Business Laptops. These features improve our security posture.

I would describe the ease of integrating Dell Business Laptops with my existing IT infrastructure as straightforward. We build an image, deploy it to the laptops, and that is the end of it. We have an expectation that we can get three or four years out of them, and we meet that goal.

The best features Dell Business Laptops offer include reliability, good battery life, good performance, and durability. Dell Business Laptops have impacted my organization positively by providing us a quality product that we know we can rely on at a reasonable price.

To improve Dell Business Laptops, I suggest reducing the weight, improving battery life, and reducing the cost.

I have been using Dell Business Laptops for over twenty years

Dell Business Laptops are stable.

They are not scalable devices. You just buy more when you need more.

My impression of the ProSupport service provided with Dell Business Laptops is that we seldom use it, but when we have had to call in, it has been good. My experience with customer support is that when we have had to call in, which is not very often, it has been good.

They had HP laptops here prior to my arrival. I had a history with Dell, so when it came time for a refresh, I brought Dell in.

My experience with pricing, setup cost, and licensing was positive. There was no setup cost. Pricing was as expected, always more than you want to pay. There is no licensing associated with it.

We did not evaluate other options before choosing Dell Business Laptops.

For us, all those components coming together matter to us. Dell Business Laptops allow for easy management by IT staff, though that is more operating system and software specific. Dell Business Laptops are a good product with a long lifespan and reliability. I have had great success using them and the prices are on par with other manufacturers. I recommend Dell Business Laptops as a quality product. I gave this review a rating of ten out of ten.

On-premises

My main use case for Dell Business Laptops in my organization is for any employee. We used to only give laptops to employees who traveled and desktops to remote employees, but employees loved the laptops so much with the mobility that it is the only thing we issue now.

A quick specific example of how someone in my company uses Dell Business Laptops day-to-day is that people here use them to take calls, handle anything in their workflow, check emails, and take meetings. I use mine to run scripts, connect to people's devices, and help troubleshoot.

The best features Dell Business Laptops offers are the build quality, the keyboard backlighting, and the reliability. They look good. I think Dell makes the best looking laptops apart from Apple.

Dell Business Laptops have definitely made people more productive in my organization. They have helped us save money by not having to replace people's devices as much.

When I say people are more productive, I can say we have definitely saved upwards of fifty thousand dollars.

The specific results or improvements my end users have experienced since switching to these Dell laptops include more productivity, better battery life, cooler computers, and quicker computers.

The only thing I would improve on Dell Business Laptops is that the casing is very easy to scratch, particularly on the Latitude ones and the Pros. I would suggest adding a thick cover or a coating that is resistant to scratching.

I have been working in my current field for two and a half years.

I want to add that we have been using Dell Business Laptops since I started working here. The company we merged with used HP laptops, and I noticed that Dell Business Laptops had much better longevity than the HPs did. The difference was night and day.

I chose Dell over the other brands I was considering because I was familiar with them.

The only advice I would give to others looking into using Dell Business Laptops is that it is a good switch and they should move forward.

Dell Business Laptops are deployed in my organization on-premises as physical equipment on site.

I purchased Dell Business Laptops through another vendor.

I can share that the security features of Dell Business Laptops are very secure and do enough for our organization.

The keyboard backlighting does not really make a difference in my workflow, but it makes typing more engaging and makes work a little less boring.

I rate Dell Business Laptops a nine because they are good.

On-premises

My main use case for Dell Business Laptops is employee usage, web calls, email, and basic business applications.

My team is IT, so we use Dell Business Laptops mostly for IT usage, whether that's logging into specific MDM or patch management systems or troubleshooting users' computers.

We also use Dell Business Laptops for video calls, so using the webcam as a main function as well as external monitors.

The best features Dell Business Laptops offer are toughness, rigidity, long-lasting durability, and I appreciate the touch screen.

These features help my team in day-to-day work because we don't have to replace devices as often since they last longer. The touch screen is always a nice way to provide input on the computer instead of relying on the touchpad or the mouse and keyboard.

Dell Business Laptops have positively impacted my organization as they give us a consistent laptop for people that work in the company. I can always go to Dell and expect to get a certain product for good pricing directly through the Premier page. That consistency and pricing have benefited my team and organization by making it easy to budget replacements and purchase new computers for either new hires or for replacing devices.

The fingerprint reader should work better than it currently does; it's constantly having to remap a finger or simply doesn't work. I also believe that the webcam should be higher quality by now.

Dell Business Laptops can be improved by increasing the accuracy of the fingerprint reader, increasing the quality of the webcam, and creating a more lightweight footprint or a more aluminum-based footprint, similar to the new XPS line that you offer.

I have been using Dell Business Laptops for over 10 years.

Dell Business Laptops are stable.

Dell Business Laptop's scalability is fine; we have no issues with the units we have and I'm confident we'll still be able to purchase them in the future.

The customer support is great; it's easy to get a hold of and easy to replace devices or get them fixed.

I would rate the customer support a nine on a scale of one to ten.

I have always used Dell; I did not previously use a different solution.

I describe the ease of integrating Dell Business Laptops with my existing IT infrastructure as the same. We've been using Dell laptops and Dell computers for a very long time now, so there's really not an issue adding them into the work environment.

Dell Business Laptops allow for easy management by IT staff. There's nothing specific because the MDM manages all the settings, permissions, and policies on the computers. Really, it's more of the operating system that allows for this integration, not so much the laptop itself.

I don't think I have seen a return on investment.

My experience with pricing, setup cost, and licensing is fine; there's an increase in the pricing, but that has nothing to do with Dell specifically. That's more of the market and the costs and the AI creation that's happening.

I evaluated Lenovo and HP before choosing Dell Business Laptops.

I would rate Dell Business Laptops a nine on a scale of one to ten.

I choose a nine because nothing is perfect. There's always room for improvements, but overall, it's a good product that does exactly what it's expected to do.

My advice to others looking into using Dell Business Laptops is that Dell has been around for a really long time. They're a trusted creator of computers and I think their support is equally satisfying. My overall review rating for Dell Business Laptops is nine.

On-premises