Dell Business Laptops Reviews

Our main use cases for Dell Enterprise Laptops involve remote work from home users and conferences. I do a lot of conferences, so we need something lightweight. When I'm home, we need the Pro Max because I need the horsepower. That's why we have both.

The feature of Dell Enterprise Laptops that I like the most is that it just works. It never fails yet.

This benefits my company at the end of the day because we were an HP shop before at the company where I'm working now. Dell really is a very good product. In terms of support, it's top-notch. That's why I went with Dell.

I do use Dell Enterprise Laptops with an Intel CPU inside. I think the Intel CPU is the 7 Pro.

The Intel processor handles my workloads well compared to what I expected. Our laptops sometimes have test machines like VMware Workstation, so it never slows down. It's pretty good, and it does all the work that we have to do every day.

Improvements related to the Intel processor in Dell Enterprise Laptops have been improving every year. Nothing really needs to change; they just need to continue what they're doing and keep improving.

To improve Dell Enterprise Laptops, I suggest maximizing everything, as now everything is mostly touchscreen. If they can make Pro Maxes thinner, that would be great. I know they're heavy, but I don't know how that's going to work with the actual parts that are moving. Making it more lightweight would be beneficial, but it's going to be tough.

I have been working in my current field, my main area of expertise, for 13 years.

The stability and reliability of Dell Enterprise Laptops are proven by the fact that I drop my Dell multiple times. I go to data centers and drop them, and they still work. If I get a cracked screen or something happens with my pixel, I call them. It's under warranty. We have a great warranty. Sometimes they replace the full laptop, and sometimes just the part. They will actually ask me which part I want—do I want the laptop or do I want the actual screen to be replaced? That's pretty cool.

Scalability with Dell Enterprise Laptops scales pretty well. We have multiple Dell models, including the Pro, the Pro Max, and other Dell laptops that we're using. It's on a per-user basis, and we have a specific laptop per user. We haven't had any complaints other than about the weight of the Pro Max. Everything else is good.

I rate Dell customer service five out of five. I've worked with Cisco UCSs, HP, HP Superdomes, and Lenovos. Dell's support is amazing, 10 out of 10.

Before Dell, we were using HP for laptops.

The deployment in Dell Enterprise Laptops is very smooth. They come out of the box and tie in with our licensing. With Microsoft, it's just out of the box. If we need to join it to the domain, it gives our group policy that we need.

I can't answer whether I have seen any return on investment when using these laptops because I don't work on the financial side of things. The fulfilling thing is it's Dell Enterprise Laptops. If you give them your express service code, they help you right away. If you're on the plan, they can connect right away and help you out. I haven't really had any bad experiences with any Dell Enterprise Laptops that I've owned for the 13 years I've been working in the IT field.

My experience with pricing, setup cost, and licensing is that the pricing is great. We have great Dell reps, and they work with our VARs. We can't complain because if there's another technology they want to come in, the pricing itself will win you right away.

I did consider other laptops before choosing Dell Enterprise, specifically Microsoft Surface Pro.

What happened was that it was flimsy. We had a few test laptops, a couple of Surface 2 and Surface 3 that just blue-screened. It's great that you can detach them and attach them, but it's not as good as Dell Enterprise Laptops.

The reason we are staying with Dell Enterprise Laptops is the support. The support with Dell Enterprise Laptops is just night and day. I've also used HP in a different company, and it's so different. Dell just jumps on right away, helps you out, and the technology never fails. If you have ProSupport, they send you the part the same day, and that's a big win for us. We're in healthcare, so each minute counts for us.

The advice I would give to other companies that are considering getting Dell Enterprise Laptops is that I know some of you are used to other technologies, but give Dell a chance and give it a good test. Talk to their support. You will fall in love with Dell Enterprise Laptops. Talk to your Dell rep and your VARs; they're probably going to help you with prices. I rate this product 10 out of 10.

My main use case for using Dell Enterprise Laptops is because we work in the education sector and the education laptop for teachers needs to flip and you need to write things on it. That is a nice feature with Dell Enterprise Laptops.

I appreciate that for the students, they have indestructible laptops and can have some water resistance.

The benefits from using Dell Enterprise Laptops so far are really good batteries. Sometimes I need to replace them after three years, but not in a couple of months or a year. It is mostly a long time. From the 200 laptops I bought, only two laptop batteries died in three years, so that is nice.

I use Dell Enterprise Laptops with Intel inside.

The i5 processor handles my workload for our business well because we only work in the cloud with Office 365 and we do lots of Copilot. That is how we use the laptops, mostly timing with beaming to teacher screens so they can make the screens bigger for the students to watch. The Wi-Fi is really important, so it has never failed, so that is good.

In areas where I think Dell Enterprise Laptops could be better, I would prefer to see a bigger range to choose from because if you want a bigger keyboard, you need to step up a bit higher price range. It might be better to have something in the middle as the price is different. Perhaps if you have five more range in the Latitude.

To make it a 10 for me, I think a better camera would be necessary. The camera is not bad, but I work a lot with Microsoft Teams and the camera is not that good for conversations mostly. I think this laptop is three years old, so perhaps it is now better, but I cannot say that.

I have been working in my current field for 15 years.

Regarding stability and reliability of Dell Enterprise Laptops, I can say that we now have three generations of laptops in our school. The last laptop can flip so you can use it as a tablet. The only thing is everything you need to buy extra; you need to watch what is compatible, and it is hard to find on the website which pen works with which laptop because of the other glasses on the screen.

My experience with pricing, setup costs, and licensing of Dell Enterprise Laptops is that they have a good price for the market we have. We always try to watch the differences between the laptops especially for the students because the parents need to pay for it, for four years, five years, end of life. At the moment, Dell Enterprise Laptops and Lenovo are in competition for the students price-wise. For that reason, I am mostly in favor of Dell Enterprise Laptops, but the parents keep on saying, 'Let us look at the Lenovo also,' because that is competition on the market.

On a scale of 1 to 10, I would evaluate Dell support as an eight because even if the Pro Support is overdue by two weeks, I can still call them and they come. I think that is good because they treat you as a good customer and they can help you further. It is really nice to have a good relationship, and they are most of the time within one business day with us.

To make their support a 10 for me, I think if they have more connection, because we had it before, perhaps they could work on having more connection with account managers who talk about new things. We are still growing in all our schools with one environment, and I think it is hard for an account manager to individually come to the schools. They come to the central organization, but for me as an IT person from the school, it would be nice if I had someone who comes to check how the laptops are performing. We have this new thing, this new feature. It would be proactive. If you bought 200 laptops, how are they? How can we help further? Are you missing something?

Positive

In comparing Dell Enterprise Laptops to Lenovo laptops in both pros and cons, the pros of Dell Enterprise Laptops are that when you hold it, you are holding a laptop. It is more robust and sturdy. The Lenovo laptop is more for younger students who go to school, around 13 or 14 years old, and they have more of a playful look. Students are more attracted to that one, while I tend to look at things from a business view.

I would describe my experience deploying Dell Enterprise Laptops as good, because we can put them in Intune and Office automatically, and we can Autopilot them and distribute them immediately. That is really nice to have them work with Microsoft; nothing to say, it is straightforward.

I have seen a return on my investment from Dell Enterprise Laptops; we have laptops that are now 10 years old and still working. We are giving them to donations because Windows 10 is end of life. However, if they wanted to use them, they work. We are very glad about that.

I have not evaluated laptops with AMD inside because I always want the better option in my head that worked for me and it did not disappoint. Why should I try something else?

When choosing laptops, Intel processors influence my purchase or refresh decisions as I am from the old school, so Intel for me is a must because it is always proven good technology for me.

My advice for someone who is considering purchasing Dell Enterprise Laptops is to go to the forum. From there, connect and make connections, and you will see a lot of good partnerships with Intel, which makes your decision easier, as you can talk with customers and learn why they made their decisions.

I would rate this review a 9 overall.

On-premises

Microsoft Azure

When we had a full fleet of Dell Business Laptops XPS models on site about four or five years ago, we maintained Dell Business Laptops in the business until about four weeks ago. I have one sitting downstairs currently, so we've used them fairly recently.

In both the current and previous environments, I have always been an XPS fan, which is the model that offers more performance capability. We utilized those as the standard issue in my previous company and as a special issue in my current company for finance and a few key personnel. I have used Dell Business Laptops monitors, docks, keyboards, and mice, along with all the peripherals that surround them. They were used for end-user endpoints.

There are many benefits because Dell Business Laptops are a common device and quite popular. Using various tooling, I have never used any of Dell Business Laptops direct tooling, but they are very easy to manage. The unification of things such as docks, monitors, and cabling that connects all of these components is valuable. At my previous location, we had fifty laptops and fifty docks with multiple docks in stock. If anything ever happened, I was able to swap them out and get the other device repaired. They are simple, function as designed and as expected, which is good.

The TPM chip in every conceivable way is absolutely valuable, and secure boot is incredibly important in the industries I have worked in. That is a standard feature I use on all of the machines.

Kernel-level protection definitely helps me sleep better at night. We have never had any root-level intrusions. This has absolutely improved the company's security posture because there have been no problems.

From a features and functionality perspective, I would like to see improved or enhanced features in Dell Business Laptops.

I have been working with Dell Business Laptops for about 11 to 12 years.

I have not experienced any crashes, downtimes, or performance issues with Dell Business Laptops.

Dell Business Laptops are perfectly scalable. There is enough resource and enough work from Dell to enable it to be scaled to any size desired. They work whether the scale is really small or really large.

I have previously worked with other laptop technologies and decided to switch to Dell Business Laptops.

The initial setup was straightforward and I did not face any significant challenges or complexities during the initial stages.

I have seen positive return on investment and cost-effectiveness with Dell Business Laptops, though it might be difficult to estimate precisely.

Dell Business Laptops offers reasonable pricing, setup costs, and licensing options.

I recommend purchasing one and trying it out. Most IT professionals will be able to feel the quality of the device and experience the speed, and they will recognize that they are dealing with a premium device. There are always negative and positive reviews available, but there is a generalized positive view on Dell Business Laptops, especially the XPS models. I would rate this experience as a nine out of ten.

Dell Enterprise Laptops Pro Plus line is primarily used, and the Pro Max devices are utilized for bigger workloads.Most use cases for those models involve office work, such as Excel spreadsheets, Teams, and collaboration applications. The Pro Max models are also used for graphic design, structural drawings. The majority of laptops in use feature Intel processors. The latest generations of Intel CPUs are primarily used, specifically the 14th and 13th generations, and all previous generations have been used in older laptops as well. Both i5 and i7 CPUs are in use, and the Pro Max models contain some i9 processors. The Intel processors handle workloads very well compared to expectations, as the larger processors are used for heavier workloads such as drawings, which are very CPU and GPU intensive. The productivity boost from the Intel CPUs in combination with integrated and NVIDIA GPUs is greatly appreciated.

Benefits have been seen due to the Intel vPro environment where manageability is excellent, and the security aspect is also very favorable. Intel inside does not affect the decision to purchase more or refresh current stock, but the combination of the latest Intel CPUs with a strong NVIDIA GPU for maximum power output is greatly enjoyed.

The primary focus is on the standardization of Dell Enterprise Laptops, and the value that it brings is the ability to give everyone the same laptop, allowing each person to work in their own way without concern for device specifications.A large project in Africa involved the deployment of many laptops, and significant value was observed since everyone was very happy about the manageability and the faster way of working compared to before.The specific output cannot be specified, but an increase in efficiency has been observed since some applications that previously took 40 minutes to process a document now take approximately 10 or 5 minutes, showing a significant improvement in productivity.

Dell Enterprise Laptops could improve, particularly in the battery life department, as it has been observed that some competitors use small chips that consume less power and provide more battery life.Mostly, Apple is utilizing very small chips that enhance both battery life and performance, which is an area Dell could potentially improve upon, as seen with smaller ARM chips that perform significantly better for battery life.To achieve a perfect score, improvement in battery life and a bit more power in the smaller devices would be necessary.

Dell Enterprise Laptops have been used in the company for around 5 to 10 years, and a very good partnership with Dell existed before the current management joined the company.

The stability and reliability of Dell Enterprise Laptops are mostly good. While some issues with certain devices occurred in the past, the Dell account manager helped resolve those quickly, and currently, no significant reliability issues are encountered.

Dell Enterprise Laptops scale very well with the growing needs of the organization because managing and deploying a large number of devices is straightforward and efficient.

Dell provides excellent support directly to users, which reduces the burden of direct contact with end users, making the process smoother. Dell's customer support would be rated an 8 or 8 plus, as it significantly reduces downtime and costs associated with shipping devices back and forth for repairs.

Positive

Before Dell Enterprise Laptops, HP devices were used, and upon standardizing on Dell, the life cycle of the HP laptops was allowed to run out before replacing them with Dell models.

The licensing process has been quite easy since Microsoft Intune is primarily used for management, and the setup is smooth in collaboration with Microsoft for correct enrollment across different countries and companies.

A return on investment from using Dell Enterprise Laptops has been observed. This return is mostly due to the standardization, as Dell is a well-known brand globally, and it is encouraging to see that people are eager to receive and work on new devices.In terms of standardization leading to a return on investment, improved manageability has been noted compared to when the company operated individually. Since managing that company began, security and productivity have increased alongside user experience.

A variety of laptops were considered before selecting Dell, including HP and Lenovo, especially in locations where Dell could not provide devices. Nearly all possible brands have been explored, but currently, Dell remains a top choice.The primary reasons for choosing Dell over other solutions are the price, the strong historical connection with Dell, and the excellent support received, allowing users to directly contact Dell for repairs.

The service owner for the workplace department manages most of the workplaces, laptops, and devices.Intel inside does not affect the decision to purchase more or refresh current stock, but the combination of the latest Intel CPUs with a strong NVIDIA GPU for maximum power output is greatly enjoyed.Some Dell Enterprise Laptops with AMD processors have been evaluated and used as well, but honestly, no significant difference has been observed since every supplier offers good performance in their own way. For the enterprise department, Intel CPUs are typically used.Standardization around Intel was not a conscious decision. Recently, as Dell has been implementing more AMD options, switching in the future might be considered depending on potential benefits, but for now, uncertainty remains.Approximately 2,200 laptops are in use across the main company, all standardized based on their location and the specific company they are associated with.The experience deploying Dell Enterprise Laptops has been very good. Although deployment in some of the trickier countries where the company operates was challenging, working with Dell made it seamless since devices could be bought and shipped locally.The overall review rating for Dell Enterprise Laptops is a 9 out of 10.

When I started, the company had the Precision already in place, and we continued that trend.

The benefits my company has seen from using these desktops and laptops include their reliability. They've been excellent and relatively rugged, capable of withstanding impacts. It's important that people have the laptops they need to do their job effectively, and with Dell Enterprise Desktops and Laptops, we achieve that.

The features of Dell Enterprise Desktops and Laptops that are most valuable to our users, especially for our sales staff, are their lightweight design. I usually select a 14-inch Latitude for our sales staff since they appreciate how portable and easy it is for travel. 

Our developers have different needs as they are more desktop-based, so they receive the heavier Precisions with 15 or 16-inch screens. 

For the specifications, I choose the Ultra 7 processor for all types of laptops, with 16 GB of RAM for sales and admin staff using the Latitudes, and 32 GB of RAM for developers with usually one or two terabyte SSD.

Easier contact methods would make it perfect. When using the Dell support page, finding the right information to log a warranty repair can be challenging. From what I've seen today with some new features coming out, such as Dell Command where you can see your device in the cloud, it seems to be improving. I need to investigate it further. Currently, the Dell website could improve the process of finding warranty repair information and making initial contact.

We've been using Dell Enterprise Desktops and Laptops Precision laptops for developers since I started with the company three years ago.

Regarding stability, our most recent issue was with a Dell Enterprise Desktops and Laptops Precision 3570. While the device itself remained stable, the SSD failed due to age. 

After replacing the SSD and performing a factory reset with Windows reinstallation, it functioned perfectly. The quality of components, including HDMI ports that undergo frequent cable connections, has been reliable. 

Overall, stability has been excellent.

We currently operate on a Device as a Service model, leasing laptops with a nice refresh cycle. 

At the beginning of this year, I implemented this system and replaced 53 of our users' laptops. Next year, another batch will be replaced. Having that three-year refresh cycle is brilliant since our users get quality laptops that don't fail. When laptops malfunction, it costs us money because users can't work, which is expensive. Scalability simply involves maintaining these three-year refreshes.

I've only needed to use Dell's support for these devices a handful of times. They have been very responsive, with engineers arriving within a couple of days. They replaced devices without hassle, and I'm very satisfied with their service.

Positive

Previously, we used Lenovo laptops for our sales admin. We've moved everything to Dell Enterprise Desktops and Laptops now with the Latitude series. A BIOS fault caused battery charging issues, requiring factory repairs for about 20 laptops. That experience discouraged me from choosing Lenovo, leading me to select Dell Enterprise Desktops and Laptops for their reliability.

Reliability significantly contributes to our ROI from investing in these desktops and laptops. It saves time and money. The Dell warranty is fantastic, and we've experienced very few failures. When issues occurred, they were resolved under warranty without additional costs. While I cannot provide specific ROI numbers as a one-person operation, the benefits are clear.

The pricing was competitive for Dell Enterprise Desktops and Laptops products through our partnership with Softcat, a Dell reseller. 

As a small company of 250 employees with tight budgets, I must carefully select laptop specifications that suit our needs at the right price point. Dell Enterprise Desktops and Laptops offers an excellent range of price points that allows me to choose what works best for us.

Before selecting Dell Enterprise Desktops and Laptops, we considered HP as an option. I chose against HP primarily due to pricing, as Dell Enterprise Desktops and Laptops offered the same specifications at a better price point. We also considered Lenovo, however, I wasn't interested as, two years ago, we experienced failures with their devices. 

If you're looking to unify your devices across your organization, I highly recommend Dell Enterprise Desktops and Laptops as a partner. 

The devices are good, the support is good, and their new management software for BIOS updates and firmware updates is fantastic. It reduces my workload significantly. I run the devices through Intune and Azure, which works smoothly. 

Having Dell's services for managing devices frees up my time, which saves money for the company. 

I rate Dell Enterprise Desktops and Laptops a nine out of ten.

Hybrid Cloud

Microsoft Azure

The main use cases for Dell Enterprise Laptops are employees that work remotely and use them around the office if they need to bring them to different events.

The feature of Dell Enterprise Laptops that I appreciate the most is the versatility, as they can do whatever you want with them. They're light and portable.

Dell Enterprise Laptops allow us to be more mobile. We can work from anywhere.

The biggest return on investment when using Dell Enterprise Laptops is the versatility and the ability to work from anywhere, which makes remote work much easier.

The laptops can always be lighter and faster, but I think they're pretty sufficient right now.

I have been using Dell Enterprise Laptops for probably the last dozen years or so.

I've never had an issue with the stability and reliability of the laptops. The service is great on them. If there's ever an issue, Dell usually shows up at the office within a day and fixes it.

Since 2020, everyone's using a laptop now, so it was very easy to expand the usage of Dell Enterprise Laptops and very easy to convert.

Regarding customer service and technical support, if there is something wrong, we log a ticket and someone comes right to the office and fixes it. I appreciate the fact that we don't have to ship it out or anything. We have the pro agreement, which provides this service.

Positive

I was using Dell Enterprise Laptops before, and everything's been Dell for years.

I don't see any challenges with the deployment process of the laptops. The initial setup with how we want it to work takes a little bit of time, but other than that, it's pretty easy.

The pricing of the laptops is fine. We have a decent deal with Dell, and I think they're affordable.

I have not evaluated other laptops in my journey recently, as everything's been Dell.

Dell Enterprise Laptops use an Intel CPU inside. The Intel processor handles my workloads smoothly, so I don't see any issues. The processors are great and speed everything up. I can't think of any specific outcomes or improvements that I would attribute to the Intel processor off the top of my head. I'm not sure the Intel processor influenced my purchase or refresh decisions when choosing enterprise laptops. I got a new laptop because of expiring laptops needing to be refreshed since they were older, which helped speed things up. My advice to other companies that are considering getting Dell Enterprise Laptops is that they're good, they work, they're affordable, and they're quick. I would rate the support a nine out of ten.

My main use case for Dell Enterprise Desktops and Laptops is that our users primarily use them for Outlook, Excel, presentations, and day-to-day office applications.

From the IT admin side, my favorite feature of Dell Enterprise Desktops and Laptops is the repairability of the machines, which has always been easy for me and my team. For users, it's straightforward, and there are not many complications involved in locating the bits and parts on laptops, the right buttons, keys, and ports. So they've been fairly straightforward.

I have realized some benefits from using Dell Enterprise Desktops and Laptops; previously, the customer support, online support, and phone support were always very good and had a lot of cop-on to it. When we were speaking with your engineers, they knew what was fixable, what wasn't, and didn't have to put me through steps one to ten every single time to fix something. They recognized from the very start they were speaking to someone who knew there was an issue with the laptop, so that has always had a grounding with us and kept us with Dell, specifically the back-end support.

There are a few areas for improvement in Dell Enterprise Desktops and Laptops that I would suggest; one is a longer lead on the docking stations, which is primarily causing a lot of people bother at the moment. 

Additionally, a lot of the bloatware that comes with the PC, such as the Optimizer and Dell peripheral applications, are OTT and get in the way rather than help sometimes.

I've been using Dell Enterprise Desktops and Laptops for about 15 to 20 years.

Regarding the stability and reliability of Dell Enterprise Desktops and Laptops, my assessment is that they don't fail very often, and the hardware does what I expect it to do. However, I believe some of the software could be removed because I don't need it all the time. Overall, it's a pretty good experience really.

Dell Enterprise Desktops and Laptops scale well with the growing needs of my company, as there's always a product that suits the needs of engineers, field sales managers, or executives. There's always something available, and no tech is out there that isn't available on laptops, so it's pretty good.

I would rate Dell support an 8.5 or nine out of ten since you're not too long on the phone. You're talking with someone, and sometimes you might get triaged, which is fine, however, you always end up fairly quickly with the person who's going to fix your problem or help you get a replacement part out. We've never been on the phone longer than 15 minutes with any issue I've ever had with Dell, and that's a huge bonus to me.

Positive

I wouldn't say we quantify exactly the return on our investment into these solutions, however, we have an internal write-off of three years on laptops, and we don't find ourselves returning laptops before the three years. We're getting at least three years; we had one individual who came in from the cold, out from the field, and he'd had his laptop for eight and a half years, and he surprised us how well he was doing with it. He didn't want to change; the only reason he had to change was the Windows 11 upgrade. So we gave him back the PC, the old 8.5, maybe an E-series, and he just stuck to using it for himself.

My experience with pricing, setup costs, and licensing for Dell Enterprise Desktops and Laptops was that pricing and setup for the laptops and accessories weren't a challenge. It was something, when everything was moved online with Dell, my execs, who I've had a number of, were all extremely good in taking our time and building up a proper Premier page. It became a tool for me to use without annoying them. Any tweaks that needed to be made were always communicated via a quick email or a conversation to touch base and provide the latest features that might have been included with a laptop, and update the Premier page to remove the older configurations and retain the newer ones. It's been pretty good; we liked it.

Before choosing Dell Enterprise Desktops and Laptops, we considered some Lenovo models that many people prefer, and a significant number of gamers working with us tend to prefer ASUS machines. However, we prefer not to go that way unless absolutely necessary for something that the user specifically wanted. 

Some people really prefer the Lenovo lightness of some of the X1 Carbons and the keyboards, while others do not prefer the keyboards on Dell machines, and that's just a preference. 

For field personnel who need to use the keyboard on a laptop, we sometimes make an accommodation and provide them with a different laptop. Otherwise, they're docked with the laptop and use a standard keyboard, so keyboard preferences are there.

The pros and cons between all these suppliers include that Dell is in Ireland, which helps an awful lot. I have had a good relationship with the executives, and anytime there's ever an issue, they've been helpful to fix it. 

Cost has been comparable. Again, the back-end support was a really huge reason why we stuck with Dell, as it was straightforward to get something fixed back when hardware wasn't as reliable as it is. 

I rate Dell Enterprise Desktops and Laptops nine out of ten.

On-premises

Other

Dell Enterprise Laptops Pro and Pro Max models are used throughout the organization.The laptops are primarily used for daily work tasks.Users utilize Office applications, and the Pro Max laptops run Autodesk software along with other design software.

The CPUs in Dell Enterprise Laptops Pro Max models are sufficient for the required tasks.The processor model is the i7, which is now Core i7.Downtime from both crashes and repairs occurs, but Dell typically resolves issues quickly. When encountering especially complex problems, resolution can take longer, though this is expected.Technology in general helps the organization grow. If there is a difference between Dell Enterprise Laptops and HP or other hardware producers, I cannot specify one. The differences that would actually make an impact usually occur at a level above client hardware, so for the clients themselves, I cannot definitively say there is a significant difference, though there may be minor variations.

Battery life is an area that could always be improved, particularly for laptops. Users have complained that battery duration is shorter than in the past, but this is also due to applications such as Teams consuming more energy, which is logical.The laptops function as expected, so I am uncertain what else could be improved without transitioning to a different product line, since Dell has different lines for other purposes. For the purposes needed, the current model performs well.

I have worked at different employers, but every employer has used Dell, so I have been using Dell Enterprise Laptops practically the entire time.

I am using their customer service.They have good response time, perform the job well, and solve problems. Usually they demonstrate knowledge in their area of expertise.

Positive

I have heard from colleagues who recently switched to Dell that reliability with HP was less consistent. Since I have never really worked at an organization that had only non-Dell laptops, I cannot definitively say this from personal experience. However, from what I hear, Dell Enterprise Laptops are more reliable.

Especially with the rebate or discount received from Dell, it is typically a good purchase.

I am happy with the results because in most cases I did not have the power to change the decision.I simply use Dell Enterprise Laptops, so I did not remember changing from something else.As a gamer myself, I appreciate Dell Enterprise Laptops Pro Max with a good graphics card, but beyond that, I do not have a specific feature from the laptops that I believe is better than other features.The processor did not influence the decision to go with Dell Enterprise Laptops, but that was also because the organization was already with Dell.I would not know anything that they should add or recommend them to do in the future. The overall review rating for this product is 8 out of 10.