Control-M Reviews

Vendor: BMC

4.4 out of 5

121 reviews
98% willing to recommend

1,798 followers

What is Control-M?

Control-M is used for enterprise workload automation, orchestrating finance, retail, healthcare, and supply chain processes. It handles batch job scheduling, managed file transfers, cloud integrations, and compliance auditing across on-premises, cloud, and hybrid environments.

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Control-M is the #1 ranked solution in top Workload Automation solutions, #2 ranked solution in top Process Automation solutions, and #4 ranked solution in top Managed File Transfer (MFT) solutions. PeerSpot users give Control-M an average rating of 8.8 out of 10. Control-M is most commonly compared to Camunda: Control-M vs Camunda. Control-M is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Helped 849,686 peers since 2012

Featured Control-M reviews

reviewer1631958

Maintenance Manager at a transportation company with 10,001+ employees

A new feature, which we deployed about two years ago, is the Managed File Transfer (MFT). We also use Managed File Transfer Enterprise (MFTE) for external transfers of our biggest use cases. Another valuable feature would definitely be the MFT dashboard that is now available in Control-M natively. It is easy to just search for jobs, files, etc. Instead of the customers contacting us to find out what happened, when it happened, and why it happened, they are able to service themselves. This allows us to cut down on operational staff, costs, and time because customers can manage it themselves to a degree. The most valuable feature is definitely the Self Service. A couple of years ago, it was available, but not with the features that it is today. There wasn't really uptake on it, although it was available. We have seen a steady growth in the number of users using it and what they are using it to do. They are using Self Service to schedule by themselves and do monitoring by themselves. They interact with their schedules. Also, the performance of Self Service is very user-friendly and more accessible. That is one of the features that we use a lot lately. The reporting has definitely improved over the years. We are definitely doing more of that as well. We are definitely seeing more value in reporting on the batch schedules, optimizing it and seeing if we can cut costs.

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Alex Liendo

IT Supply Chain Manager at Alicorp

First of all, the shift from manual to automation has been valuable. We have a tool that can automate. The second valuable feature is that there have been many benefits, which we have been utilizing little by little. The third valuable feature is that there is a good support team. They have solved things that other companies have not done. When it comes to IBP, because it is SaaS, it was not easy for our team, but we received good support. At first, there were also issues regarding the functionality of SolMan. We saw that it was not going to work, so we did not go live with that, but they told us that there was going to be a new version where the ticket would be generated almost automatically. Because they were releasing a technical issue that would allow us to generate a job automatically and generate a ticket in a simpler way, we waited for that upgrade to be released, and it indeed was like that. Such continuous support is very valuable because it is not a tool that does not progress. They are constantly releasing things and allowing it to grow and cover more functionalities.

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AbhishekSaxena2

Subject Matter Expert at a consumer goods company with 10,001+ employees

Control-M Workload Archiving is a very good feature for us. It helps with our customer requirements in terms of reporting and auditing. We have internal audits every quarter, and every six months we have external audits. During these audits, the auditors get historical data through Control-M. Previously, when we didn't have any archive server, we managed the data in Control-M with man-made scripts, and we would pull the data for the last 365 days, or three or four months back. Since we installed the archiving, we have been able to pull the data, anytime and anywhere, with just one click. Control-M gives us a unified view where we can easily define, orchestrate, and monitor all our application workflows and data pipelines. We are mostly using SAP and other business warehouse jobs, and we can easily see the systems through Control-M. It gives us a very good view of geographical data. If I go through the Web Services to show things to my customers, they are very satisfied with the Control-M views. They can check historical data and they can see the current view. They can easily pull these up. We are satisfied with the fact that, with one click, we can see all the applications within one view. Our line-of-business personnel use Control-M’s web interface to support their business initiatives. One of our big applications is our JG application, where a user needs a data pipeline and Power BI jobs with refreshed data. Instead of the user having to send a request to our Control-M team, they can use the Web Services directly to check their data. If they're using an iPad or a desktop, they can easily check on it themselves. They're not dependent on the Control-M team directly. We educate users on how to check things and how to pull the reports. It is very easy to use. Also, we don't have 24/7 support within our company. Suppose a user needs something at midnight. They don't have to wait for the Control-M admin team to give them the report. They can directly pull the details.

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Control-M mindshare

Product category:

As of May 2025, the mindshare of Control-M in the Process Automation category stands at 4.4%, up from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerResearch reports based on Control-M reviews

Type	Title	Date
Category	Process Automation	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Control-M vs Camunda	May 1, 2025	Download
Comparison	Control-M vs Pega Platform	May 1, 2025	Download
Comparison	Control-M vs Temporal	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	27.6%	89%	77 interviews Add to research
Appian	4.2	6.6%	95%	62 interviews Add to research

Valuable Features

Control-M's valuable features include robust automation, comprehensive workflow orchestration, seamless cross-platform integration, and user-friendly interfaces. It excels at scheduling, monitoring, and managing workflows across diverse environments. Users appreciate its ease in creating data pipelines, integrating with technologies like AWS and GCP, and managing job dependencies. The Batch Impact Manager proactively detects issues, and the integration with various applications and services allows diverse operations. Its graphical user interface simplifies navigation and administration, enhancing overall operational efficiency.

"I am proud to say almost all of the banks in South Africa are using it."
"A large bank in South Africa would have more than one million jobs to be run each and every night. If something goes wrong in the middle of a million jobs, it can be very complicated if you're managing that via scripts or manually. Control-M solves that problem."
"Helix Control-M has contributed to the overall stability of our applications and improved user experience."

Room for Improvement

Control-M users suggest enhancing reporting capabilities for better customization and intuitive use, improving integration with third-party tools, and addressing version compatibility issues. They mention the need for more flexible output analysis, streamlined upgrade processes, and reduced system resource consumption. Improved offline functionality, scalability, simplified licensing, reduced costs, and a focus on a modern user interface are also desired. Users emphasize the importance of addressing bugs and ensuring seamless integration with evolving technologies.

"Control-M is the number one leading product in the world. What they've done about scheduling, other people are still trying to figure out, so it's difficult for me to propose anything new. There is not so much AI at this point in time, but I guess it's coming. However, predictive analysis is built into it."
"There can be some complexities with the UI part, especially with the advanced features."
"The licensing cost can be improved."

ROI

Control-M initially appears costly but proves beneficial over time with substantial reductions in manual tasks and enhanced efficiencies. Businesses report fewer failures and downtime, achieving faster job resolutions and improved Service Level Operations. Many organizations highlight significant time savings and decreased ownership costs. Centralization through Control-M results in optimized processes and streamlined operations, leveraging automation to reduce human resource reliance, hence positively impacting ROI as it's mainly favored in larger enterprises.

Pricing

Control-M's pricing is largely influenced by infrastructure and licensing models, with a common focus on task-based or job-based options. While expensive, it justifies the cost with comprehensive features and enterprise-level capabilities. Larger organizations benefit more from its offerings; smaller companies may find it less accessible. Licensing can be complex, varying with modules, job numbers, and agents. Though costly, many users find its value aligns with its pricing, especially in larger environments.

"It depends. It's packaged in such a way that you can buy the base model without all of the fancy stuff. You can try and keep your price similar to competitors. I guess it's natural throughout the world. It doesn't matter whether you're buying cell phones or something else. The best cell phone will always be more expensive."
"It is a little bit expensive."
"The pricing is moderate, not too low or too high compared to other solutions."

Popular Use Cases

Organizations use Control-M primarily for automating batch processing and scheduling across various IT environments. It efficiently manages enterprise workloads, enabling seamless integration with mainframe and cloud platforms. Financial institutions and retail sectors leverage its robust capabilities for scheduling tasks, file transfers, and monitoring critical operations. It enhances automation in databases and SAP systems, ensuring reliability and reducing manual effort. Control-M streamlines data processes, supports business functions, and improves operational efficiency for diverse industries globally.

Service and Support

Control-M's customer service and support receive high ratings, frequently described as excellent, knowledgeable, and responsive. Support is available 24/7, providing prompt issue resolution. While some users noted challenges with ticket resolution speed and communication, many found the dedicated support teams and resources valuable. Users appreciate BMC's expertise, though improvements are suggested for addressing complex issues promptly. Overall, BMC's technical support is rated positively, with ratings often between eight and ten out of ten.

Deployment

Most users found Control-M's initial setup straightforward and simple, aided by user-friendly guides and BMC's support. Some encountered complexities due to integration with various applications or specific organizational needs. Migration tools and resources like BMC's AMIGO program facilitated the process, while others required external support for smoother implementation. Technical challenges occasionally arose, such as network or script-related issues, but these were generally manageable with expertise or additional guidance.

Scalability

Control-M is recognized for its impressive scalability, allowing enterprises to easily handle an increasing number of jobs and users without limitations. Many organizations report seamless expansion, including adding agents and supporting a range of applications. Control-M adapts well to diverse environments, whether deploying thousands of jobs or accommodating numerous users. Some concerns are noted around cost, but scalability is consistently highlighted, especially in supporting substantial growth without performance issues.

Stability

Users report that Control-M demonstrates high stability and reliability with minimal disruptions. It works consistently without significant issues, handling daily tasks effectively. BMC’s support team provides assistance when needed, enhancing stability through updates and patches. While some minor problems relate to external factors like network infrastructure or environmental setups, Control-M itself often remains unaffected. Comparable solutions seem to lack the stability demonstrated by Control-M, as evidenced by its widespread usage across various industries.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Control-M Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Retailer

Insurance Company

Government

Healthcare Company

Energy/Utilities Company

Educational Organization

University

Real Estate/Law Firm

Media Company

Construction Company

Comms Service Provider

Hospitality Company

Transportation Company

Wholesaler/Distributor

Non Profit

Outsourcing Company

Consumer Goods Company

Performing Arts

Legal Firm

Pharma/Biotech Company

Logistics Company

Compare Control-M with alternative products

Learn more about Control-M

Organizations leverage Control-M to efficiently monitor and manage business-critical processes like payroll, HR, SAP, Informatica, and database tasks. It enhances visibility, security, and error resolution. Automating and optimizing workflows in data centers, AWS, Azure, and Google Cloud Platform, Control-M supports diverse technological environments. The platform's robust capabilities make it suitable for effective centralized management of applications and data pipelines, ensuring enhanced collaboration and scalability.

What are Control-M's most important features?

Integration capabilities: Seamlessly integrates with various systems
Automation API: Facilitates automation through APIs
Managed File Transfer: Simplifies secure file transfers
GUI console: Intuitive graphical user interface
Role-based administration: Provides access control
Single-pane view: Centralized monitoring dashboard
Scheduling options: Flexible job scheduling
Workflow orchestration: Coordinates complex workflows
Reporting: Generates insightful reports
Monitoring: Tracks and manages tasks
Forecasting: Predicts future workloads
Self-service portal: Empowers users with self-service tools
Plugins: Extends functionality through additional plugins

What are the benefits or ROI of using Control-M?

Enhanced visibility: Centralized view of all processes
Ease of use: User-friendly interface
Error reduction: Minimizes manual errors
Improved collaboration: Facilitates teamwork
Scalability: Supports growth and scale
Support: Comprehensive customer support

Control-M is implemented in industries like finance to handle payroll and HR tasks, in retail for inventory management and supply chain processes, and in healthcare for compliance auditing and patient data processing. Organizations benefit from streamlined workflows and automated processes across on-premises, cloud, and hybrid environments, ensuring efficient and secure operations.

Control-M was previously known as Control M.