Try our new research platform with insights from 80,000+ expert users

WalkMe vs Windows 10 comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

WalkMe
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Digital Adoption Platforms (1st)
Windows 10
Average Rating
8.2
Reviews Sentiment
4.7
Number of Reviews
285
Ranking in other categories
Operating Systems (OS) for Business (11th)
 

Mindshare comparison

WalkMe and Windows 10 aren’t in the same category and serve different purposes. WalkMe is designed for Digital Adoption Platforms and holds a mindshare of 27.4%, down 38.5% compared to last year.
Windows 10, on the other hand, focuses on Operating Systems (OS) for Business, holds 3.0% mindshare, down 3.1% since last year.
Digital Adoption Platforms Mindshare Distribution
ProductMindshare (%)
WalkMe27.4%
Whatfix17.9%
Oracle Guided Learning15.6%
Other39.1%
Digital Adoption Platforms
Operating Systems (OS) for Business Mindshare Distribution
ProductMindshare (%)
Windows 103.0%
Rocky Linux10.2%
Ubuntu Linux8.8%
Other78.0%
Operating Systems (OS) for Business
 

Q&A Highlights

it_user653061 - PeerSpot reviewer
Stagiaire consultant at a consultancy with 1,001-5,000 employees
Jul 10, 2017
 

Featured Reviews

LucyGabriel - PeerSpot reviewer
Project Manager at AT&T
Digital guidance has reduced support tickets and has improved onboarding and change adoption
WalkMe has helped us by reducing support tickets. If we have support tickets coming through about how to do a task in a system, we can reduce the time and cost for our support staff answering these tickets by addressing the queries with WalkMe content. WalkMe has positively impacted my organization by providing step-by-step tutorials using Smart Walk-Thrus, which offer contextual help using SmartTips and launcher buttons. It has saved us a lot of hours and dollars that we would have otherwise invested into creating training, coaching sessions, and many more. It has also provided support to users in their flow of work without burdening them to remember every feature from coaching sessions. Additionally, it has saved a lot of clicks for our users using automation and Auto-Steps in our tutorials, giving them productive hours back in their day and ensuring correct data from different systems by blocking or guiding users properly in critical forms. We have been able to save a lot of hours, ranging from three to four hours. Also, a lot of costs have been reduced, from thirty percent to twenty percent. We are able to show our stakeholders excellent, truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available. There are also automated Smart Walk-Thrus for getting the job done faster, as well as chatbots for automating processes and filling in forms to save time and cost. WalkMe is a great tool to support digital transformation efforts at my organization or any organization, as it has reduced the training and learning time for both users and creators, and can also support onboarding.
R Pranavan - PeerSpot reviewer
Software Engineer at a tech vendor with 201-500 employees
Collaborative development has become more secure and efficient for our team
We have faced some issues with Windows OneDrive because if one developer has a folder in a common OneDrive folder, it took some time to show it to others. It becomes somewhat difficult to work, as there is latency on that, so if you update that, it will be more efficient and useful for the developers. My main focus on Windows 10 is the giving of regular updates, so it might take some time to update Windows, which is also mandatory. As a developer, when we are working with Windows 10, if it takes more time to update and restart the PC, it affects our efficiency at work. If we could stop the updates on a regular basis or if they were delivered faster, it would be easier. As a developer, the frequent updates are too annoying for working on it, so it would be better if we stop the frequent updates and only provide the most important ones. Performance issues over time due to background apps and programs piling up and using an SSD instead of a hard disk are also concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls."
"Customer Service: A+, excellent, and our support advisor, Doug Sykes, was great, polite, understanding, patient, knowledgeable, and very helpful throughout the entire process, and I highly recommend working with him."
"WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's."
"Customer Service: Does this go to 11? It's rare to encounter customer service that is as responsive and helpful as the folks at WalkMe."
"WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos."
"WalkMe has made important contributions toward our ability to offer our customers an integrated solution!"
"Overall, WalkMe exceeded our expectations."
"If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe."
"The solution is easy to use and user-friendly."
"The solution is easy to use compared to other solutions, such as Mac OS. I am very familiar with Windows 10 since I have been using Windows since I was very young. It is always evolving to meet make new standards."
"The best thing about Windows 10 is that you can run anything on it."
"One of the most valuable features is the ease of multitasking. It's easy to switch over different applications and multitasking is very free and flawless. Another useful feature is the ability to recover any data from a crash. Multiple benchmarking applications are supported by Windows, which isn't the case with Linux. So in case you need an application, you can Google it, find it, and easily install it. The user experience is also good. If you have the SSD installed in the laptop or machine, it will start like a boom. Windows is always ahead."
"Among the most valuable aspects are the graphics tools and the integrated security features, with a notably effective firewall."
"The most valuable feature is the interface."
"Windows 10 is a user-friendly product."
"I like that Windows 10 is easy to use."
 

Cons

"The time needed to get started was far beyond what the sales team described in the sales process."
"The biggest area for improvement is the onboarding and training."
"Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created."
"The admin tools can be a little confusing, so I understand registering for the training."
"The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs."
"The app is sometimes sluggish and has a steep learning curve for users who are trying to build WalkMes and are not tech savvy."
"WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile."
"The next thing I'm looking for from WalkMe is better analytics and reporting tools to make the data they track more actionable to allow our team to create better processes and debug the things that are not working."
"In the next release, Windows could make the interface more user-friendly. They could add more dashboards. The performance could also maybe be better."
"The interface could be more user-friendly."
"They try to make it user-friendly for non-technical users. But, when you have a little bit of technical experience, you find it difficult to go around UI wrapper."
"In general, most of the time, the updates in Windows 10 bring problems instead of solving them, making it an area requiring improvements."
"If you need servers to be deployed in a production environment then you definitely want to look at a different operating system."
"It would be better if it were more stable. Security could also be better."
"Nowadays, everything needs to be online, which I do not prefer. I prefer a few files, few applications to be available offline without connecting to the cloud."
"Windows 10 could improve the security of the solution."
 

Pricing and Cost Advice

Information not available
"The price could be improved."
"There is a licensing for the solution and they could improve on it."
"There is a one-time license purchase for Windows 10."
"The license is built into whatever you have purchased. For example, we purchased our Lenovo laptop and the license for Windows 10 was built in."
"The product is reasonably priced on mid-scale."
"The solution requires a license and you can purchase one for personal use that lasts for the length of time you are using the solution."
"This solution could definitely be a little cheaper."
"While I am not the IT manager, I do know that the licensing costs comes with a subscription that is based on volume."
report
Use our free recommendation engine to learn which Digital Adoption Platforms solutions are best for your needs.
884,873 professionals have used our research since 2012.
 

Answers from the Community

it_user653061 - PeerSpot reviewer
Stagiaire consultant at a consultancy with 1,001-5,000 employees
Jul 10, 2017
Jul 10, 2017
Better than a tool, it would be recommended you had a solid plan for updates, and I can explain you the reason for my statement. I am a Malware Researcher and, as you know, the WannaCry has infected millions of systems around the world because the malware explores a vulnerability (SMB v1), which a patch was released in Mar/14/2017. Unfortunately, I know many companies that faced problems even...
2 out of 5 answers
Eric Sturm - PeerSpot reviewer
Technical Architect at a tech vendor with 1,001-5,000 employees
Jul 9, 2017
We use a tool called HP SA. It requires an agent installed on the client side. HP SA can be setup to download all MS patches ever week when they are released by MS. Then via patching policy you can build and rollout out your own custom patch policy to each of your clients or groups of your clients. Windows 2012, windows 10, Rhel, CentOS, ESXi etc. I do agree change tools are important I would just base the need on the amount of money I need to speed to automate this process to an extent. Have you tired a WSUS server for some Microsoft patch remediation of Microsoft OS's. It's mostly for server but I do believe MS has docs out there to setup for desktops as well.
it_user583086 - PeerSpot reviewer
Chef d'équipe IT Ouest at a comms service provider
Jul 9, 2017
I don’t have idea for this tools, in our company we use WSUS (Windows Server Update Services) and SCCM to push updates into desktops. Best Regards Abderrahmane BRIEDJ
 

Top Industries

By visitors reading reviews
Financial Services Firm
9%
Manufacturing Company
9%
Healthcare Company
8%
Construction Company
7%
Marketing Services Firm
13%
Manufacturing Company
10%
Performing Arts
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business126
Midsize Enterprise64
Large Enterprise121
 

Questions from the Community

How much does WalkMe cost to purchase?
WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...
What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?
WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...
What is a WalkMe's walkthrough option?
Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...
What needs improvement with Windows 10?
We have faced some issues with Windows OneDrive because if one developer has a folder in a common OneDrive folder, it took some time to show it to others. It becomes somewhat difficult to work, as ...
What is your primary use case for Windows 10?
As a developer, we can work collaboratively, and Windows 10 is also good from a UI perspective. I chose to rate it an eight because I have faced issues when updates come in, which can be annoying. ...
 

Comparisons

 

Overview

 

Sample Customers

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Information Not Available