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WalkMe vs Windows 10 comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

WalkMe
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Digital Adoption Platforms (1st)
Windows 10
Average Rating
8.2
Reviews Sentiment
4.7
Number of Reviews
288
Ranking in other categories
Operating Systems (OS) for Business (12th)
 

Mindshare comparison

WalkMe and Windows 10 aren’t in the same category and serve different purposes. WalkMe is designed for Digital Adoption Platforms and holds a mindshare of 25.4%, down 36.8% compared to last year.
Windows 10, on the other hand, focuses on Operating Systems (OS) for Business, holds 3.4% mindshare, up 2.7% since last year.
Digital Adoption Platforms Mindshare Distribution
ProductMindshare (%)
WalkMe25.4%
Whatfix15.2%
Oracle Guided Learning12.5%
Other46.900000000000006%
Digital Adoption Platforms
Operating Systems (OS) for Business Mindshare Distribution
ProductMindshare (%)
Windows 103.4%
Ubuntu Linux8.0%
Windows 117.6%
Other81.0%
Operating Systems (OS) for Business
 

Q&A Highlights

it_user653061 - PeerSpot reviewer
Stagiaire consultant at a consultancy with 1,001-5,000 employees
Jul 10, 2017
 

Featured Reviews

TANMAYAKHADE - PeerSpot reviewer
Technical Lead at Coforge Growth Agency
Guidance has reduced support tickets but still needs faster steps and better interface clarity
The approval process is one of the good features of WalkMe, as it tells us what needs to be done properly. In-app guidance features definitely help my users better navigate complex software, as it usually reduces a lot of tickets that are raised by end users. Users are often unable to view some information or do not know how to proceed with the next steps. The in-app guidance reduces a lot of tickets that are getting logged to the L1 team. Since this feature is already provided to end users, they can solve issues on their own, which helps reduce the ticket volumes being logged into Salesforce. WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%. Earlier, we used to get 70 tickets, and now the ticket volume has come down to about 50 or 55. For an overall year, the ticket volume has gone down to about 200 or 250 tickets, which means less time is spent by the L1 teams.
R Pranavan - PeerSpot reviewer
Software Engineer at a tech vendor with 201-500 employees
Collaborative development has become more secure and efficient for our team
We have faced some issues with Windows OneDrive because if one developer has a folder in a common OneDrive folder, it took some time to show it to others. It becomes somewhat difficult to work, as there is latency on that, so if you update that, it will be more efficient and useful for the developers. My main focus on Windows 10 is the giving of regular updates, so it might take some time to update Windows, which is also mandatory. As a developer, when we are working with Windows 10, if it takes more time to update and restart the PC, it affects our efficiency at work. If we could stop the updates on a regular basis or if they were delivered faster, it would be easier. As a developer, the frequent updates are too annoying for working on it, so it would be better if we stop the frequent updates and only provide the most important ones. Performance issues over time due to background apps and programs piling up and using an SSD instead of a hard disk are also concerns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls."
"WalkMe has made important contributions toward our ability to offer our customers an integrated solution!"
"If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe."
"In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users, since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have."
"Customer Service: A+, excellent, and our support advisor, Doug Sykes, was great, polite, understanding, patient, knowledgeable, and very helpful throughout the entire process, and I highly recommend working with him."
"With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process."
"WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos."
"WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product."
"I am satisfied with Windows 10 security."
"The solution is easy to use."
"Windows 10 is a pretty standard platform. It does its job."
"The things I like most about Windows 10 are its stability and ease of use."
"I am impressed with the tool's interface and navigation."
"Technical support is great in South Africa."
"It is easy to use."
"The most valuable feature is the interface."
 

Cons

"The admin tools can be a little confusing, so I understand registering for the training."
"There is always scope to improve WalkMe. The interactions and the UI interaction could improve somewhat."
"The time needed to get started was far beyond what the sales team described in the sales process."
"The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs."
"I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved."
"Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created."
"The biggest area for improvement is the onboarding and training."
"WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors."
"Windows explorer does not support two windows systems."
"Even with an S1 production loss ticket, Microsoft does not provide priority support."
"It's an expensive solution."
"In Microsoft Windows 10, screen sharing is an area of concern where improvements are needed, as such an option is not user-friendly."
"I have only worked with the desktop version of Windows 10, but at least for the common user of Windows 10, it's a nightmare."
"The system frequently attempts to update Windows 10 software, which significantly slows down my laptop computer."
"It could benefit from more integration."
"The pricing could always be lower."
 

Pricing and Cost Advice

Information not available
"It is paid one time only when Windows is activated."
"We pay for the license, and it's fine."
"The tool's pricing is reasonable and I would rate it a four out of ten."
"When compared with other Operating Systems, such as Linux-based solutions, it's expensive."
"The basic operating system of any hardware should be free. Therefore, it should be free. They should charge only for the enterprise level or enabling the hypervisor. They should charge for Professional Windows 10, but the basic OS should be free."
"We pay a licensing fee."
"It is not expensive."
"There is a license required for this solution."
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Answers from the Community

it_user653061 - PeerSpot reviewer
Stagiaire consultant at a consultancy with 1,001-5,000 employees
Jul 10, 2017
Jul 10, 2017
Better than a tool, it would be recommended you had a solid plan for updates, and I can explain you the reason for my statement. I am a Malware Researcher and, as you know, the WannaCry has infected millions of systems around the world because the malware explores a vulnerability (SMB v1), which a patch was released in Mar/14/2017. Unfortunately, I know many companies that faced problems even...
2 out of 5 answers
Eric Sturm - PeerSpot reviewer
Technical Architect at a tech vendor with 1,001-5,000 employees
Jul 9, 2017
We use a tool called HP SA. It requires an agent installed on the client side. HP SA can be setup to download all MS patches ever week when they are released by MS. Then via patching policy you can build and rollout out your own custom patch policy to each of your clients or groups of your clients. Windows 2012, windows 10, Rhel, CentOS, ESXi etc. I do agree change tools are important I would just base the need on the amount of money I need to speed to automate this process to an extent. Have you tired a WSUS server for some Microsoft patch remediation of Microsoft OS's. It's mostly for server but I do believe MS has docs out there to setup for desktops as well.
it_user583086 - PeerSpot reviewer
Chef d'équipe IT Ouest at a comms service provider
Jul 9, 2017
I don’t have idea for this tools, in our company we use WSUS (Windows Server Update Services) and SCCM to push updates into desktops. Best Regards Abderrahmane BRIEDJ
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
13%
Construction Company
8%
Marketing Services Firm
5%
Construction Company
15%
Manufacturing Company
13%
Marketing Services Firm
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business127
Midsize Enterprise64
Large Enterprise123
 

Questions from the Community

How much does WalkMe cost to purchase?
WalkMe doesn't publicly advertise its pricing, you'll have to go and get a quote to learn that for yourself. But here's something to help with your question - they do have different prices, separat...
What is WalkMe for Salesforce? How does using WalkMe make Salesforce better?
WalkMe is a digital adoption platform that integrates with Salesforce. What it does, and I guess how it improves Salesforce, is by giving users visibility of how sellers are using Salesforce. This...
What is a WalkMe's walkthrough option?
Hello, a walkthrough by WalkMe is a detailed process explanation of certain software. The process is useful for overcoming business challenges, such as technology adoption, regulatory compliance, c...
What needs improvement with Windows 10?
Windows 11 is good, but Windows 10 is fine and I don't have any major complaints about Windows 10. I think there could be improvements with Windows 10, but my organization is on Windows 11 at this ...
What is your primary use case for Windows 10?
My main use case for Windows 10 is commercial as well as residential use. A quick specific example of how I use Windows 10 in my work or at home is for basic computing needs for office-based tools.
What is your experience regarding pricing and costs for Windows 10?
My experience with pricing, setup cost, and licensing for Windows 10 was a fair experience.
 

Comparisons

 

Overview

 

Sample Customers

More than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies: Amazon, Microsoft, T-Mobile, Cisco, CenturyLink, BMO, PayPal, Clarizen, Hulu, DB Schenker, Delta Air Lines
Information Not Available