

Trellix ESM and Trellix Helix Connect are both notable contenders in the cybersecurity landscape, delivering advanced security solutions. Trellix Helix Connect has the upper hand due to its quick implementation and extensive automation capabilities which enhance operational efficiency significantly.
Features: Trellix ESM is renowned for its advanced SOC capabilities, extensive dashboard customizability, and robust real-time threat detection. It also integrates with advanced analytics and security intelligence tools, further enhancing its infrastructure. Trellix Helix Connect is easy to use and highlights impressive automation features, offering AI capabilities and integration support with over 400 connectors, providing highly efficient solutions for enterprises.
Room for Improvement: Trellix ESM requires improvements in resource consumption and integration capabilities, along with enhanced support for cloud integration and quicker technical support response times. Users also express the need for additional automation features and reduced false positives. Trellix Helix Connect faces challenges with SaaS integration capabilities, dashboard functionality, and false positive management, with calls for better case management and enhanced user configuration features.
Ease of Deployment and Customer Service: Trellix ESM supports various deployment environments, primarily on-premises and hybrid cloud setups. While generally helpful, customer service responsiveness can vary. Trellix Helix Connect primarily supports public cloud deployments with smoother service experiences and consistent professional customer support.
Pricing and ROI: Trellix ESM is appreciated for competitive pricing and perceived value, particularly in environments requiring advanced SOC capabilities, though considered slightly expensive. Trellix Helix Connect also has substantial pricing but offers value through its AI and integration features, being more suitable for large enterprises. Trellix ESM provides good ROI through its SOC advantages, but Helix Connect delivers comprehensive solutions to enterprise users, validating its price point.
It's rare for me to need them unless it's an issue with licensing, and they are the best in that regard.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
We support the largest companies in the world and can cater to large environments.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
It is not the cheapest, but also not the most expensive solution.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.


| Product | Market Share (%) | 
|---|---|
| Trellix ESM | 1.1% | 
| Trellix Helix Connect | 0.7% | 
| Other | 98.2% | 


| Company Size | Count | 
|---|---|
| Small Business | 15 | 
| Midsize Enterprise | 6 | 
| Large Enterprise | 24 | 
| Company Size | Count | 
|---|---|
| Small Business | 4 | 
| Midsize Enterprise | 1 | 
| Large Enterprise | 7 | 










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Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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