Trellix ESM and Trellix Helix Connect compete in the cybersecurity solutions category. Trellix Helix Connect seems to have the upper hand due to its advanced AI capabilities and extensive integration options.
Features: Trellix ESM offers robust incident analysis, comprehensive correlation tools, and integrated threat intelligence. It includes out-of-the-box dashboards and log monitoring. Trellix Helix Connect provides advanced AI capabilities, speedy queries, and supports more than 400 connectors for extensive integration.
Room for Improvement: Trellix ESM needs better stability, API maturity, and enhanced user interface updates. Its scalability and integration capabilities also require improvements. Trellix Helix Connect needs improved cloud integration, better UI, and increased third-party tool compatibility. Both products face challenges with global technical support alignment.
Ease of Deployment and Customer Service: Trellix ESM is primarily deployed in on-premises or hybrid cloud settings, with mixed customer service reviews due to regional support issues. Trellix Helix Connect adapts well to cloud environments and receives positive reviews for its technical support, although some users find service access complicated.
Pricing and ROI: Trellix ESM offers competitive pricing and various licensing models suited for enterprise-level deployment, with high ROI related to security metrics. Trellix Helix Connect is pricier but justified for its AI solutions, offering a holistic setup without additional costs for integration, competing well in the market.
It's rare for me to need them unless it's an issue with licensing, and they are the best in that regard.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
We support the largest companies in the world and can cater to large environments.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
It is not the cheapest, but also not the most expensive solution.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
Make your organization more resilient and confident with Trellix Security Operations. Filter out the noise and cut complexity to deliver faster, more effective SecOps. Integrate your existing security tools and connect with over 650 Trellix solutions and third-party products.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
We monitor all Security Information and Event Management (SIEM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.