Executive SummaryUpdated on Sep 9, 2024
VMware Carbon Black Cloud and Trellix Endpoint Detection and Response (EDR) are advanced cybersecurity solutions aimed at protecting endpoint devices. VMware Carbon Black Cloud receives better reviews for its pricing and customer support, while Trellix EDR is valued for its superior features.
Features: VMware Carbon Black Cloud users value its real-time threat detection, automated response capabilities, and threat hunting features. Trellix EDR is praised for its comprehensive threat intelligence, analytical tools, and advanced forensic capabilities.
Room for Improvement: VMware Carbon Black Cloud users suggest enhancements in malware detection accuracy, performance optimization, and user interface improvements. Trellix EDR users highlight the need for a more streamlined integration process, improved response times, and better system performance during scans.
Ease of Deployment and Customer Service: VMware Carbon Black Cloud is noted for its relatively straightforward deployment process and responsive customer service. Trellix EDR, while powerful, has a more complex deployment process and users report mixed experiences with customer support.
Pricing and ROI: VMware Carbon Black Cloud is seen as cost-effective, delivering strong ROI with lower setup costs. Trellix EDR, although more expensive, justifies the investment through its advanced features. Users feel VMware's pricing is more accessible, but Trellix offers superior long-term value.
