We changed our name from IT Central Station: Here's why

TeamViewer Servicecamp vs Zendesk Guide comparison

Cancel
You must select at least 2 products to compare!
TeamViewer Servicecamp Logo
820 views|264 comparisons
Zendesk Guide Logo
3,193 views|2,727 comparisons
Featured Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • More Zendesk Guide Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    566,121 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer: 
    What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's… more »
    Top Answer: 
    We found the solution to be a bit expensive. We were using the level just below enterprise grade. There aren't really any extra costs beyond the standard licensing.
    Top Answer: 
    If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most… more »
    Ranking
    33rd
    out of 55 in Help Desk Software
    Views
    820
    Comparisons
    264
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    8th
    out of 55 in Help Desk Software
    Views
    3,193
    Comparisons
    2,727
    Reviews
    6
    Average Words per Review
    1,143
    Rating
    7.5
    Comparisons
    Learn More
    TeamViewer
    Video Not Available
    Overview

    Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

    Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

    Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

    Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

    Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

    Offer
    Learn more about TeamViewer Servicecamp
    Learn more about Zendesk Guide
    Sample Customers
    Information Not Available
    Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider38%
    Computer Software Company22%
    Government10%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company25%
    Financial Services Firm13%
    Construction Company8%
    Non Profit8%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider21%
    Government7%
    Insurance Company4%
    Company Size
    No Data Available
    REVIEWERS
    Small Business43%
    Midsize Enterprise36%
    Large Enterprise21%
    Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    TeamViewer Servicecamp is ranked 33rd in Help Desk Software while Zendesk Guide is ranked 8th in Help Desk Software with 6 reviews. TeamViewer Servicecamp is rated 0.0, while Zendesk Guide is rated 7.6. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". TeamViewer Servicecamp is most compared with Freshdesk, Spiceworks and ManageEngine ServiceDesk Plus, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and BMC Helix ITSM.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.