Earn 20 points
Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.
Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.
Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.
Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
TeamViewer Servicecamp is ranked 33rd in Help Desk Software while Zendesk Guide is ranked 8th in Help Desk Software with 6 reviews. TeamViewer Servicecamp is rated 0.0, while Zendesk Guide is rated 7.6. On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". TeamViewer Servicecamp is most compared with Freshdesk, Spiceworks and ManageEngine ServiceDesk Plus, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshdesk and BMC Helix ITSM.
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