SCSM vs TeamViewer Servicecamp [EOL] comparison

Microsoft and TeamViewer are both solutions in the Help Desk Software category. Microsoft is ranked #11 with an average rating of 7.0, while TeamViewer is ranked #47. Microsoft holds a 2.0% mindshare in HDS, compared to TeamViewer’s 0.6% mindshare. Additionally, 64% of Microsoft users are willing to recommend the solution.

SCSM

Read 27 SCSM reviews

1,677 Views
1,442 Comparison Views

64% willing to recommend

TeamViewer Servicecamp [EOL]

361 Views
354 Comparison Views

SCSM

TeamViewer Servicecamp [EOL]

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 19, 2026

SCSM and TeamViewer Servicecamp [EOL] are competing service management solutions. TeamViewer Servicecamp [EOL] shows superior features, making it attractive for those seeking comprehensive tools, despite SCSM's favorable pricing and support.

Features: SCSM offers integration capabilities, automation tools, and compatibility with Microsoft's ecosystem, suitable for large enterprises. TeamViewer Servicecamp [EOL] provides intuitive ticket management, collaboration tools, and simplicity, ideal for agile environments.

Ease of Deployment and Customer Service: SCSM requires a complex setup with deep integrations, suited for customizable deployments. TeamViewer Servicecamp [EOL] ensures straightforward cloud deployment and user-friendly support processes.

Pricing and ROI: SCSM provides competitive pricing, benefiting organizations within the Microsoft infrastructure, leading to a favorable ROI. TeamViewer Servicecamp [EOL]'s model suits smaller businesses prioritizing ease and functionality, potentially involving higher initial investment.

To learn more, read our detailed Help Desk Software Report (Updated: March 2026).

Buyer's Guide

Help Desk Software

March 2026

Download the complete report

Helped 884,656 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SCSM

Ranking in Help Desk Software

11th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (11th)

TeamViewer Servicecamp [EOL]

Ranking in Help Desk Software

47th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of SCSM is 2.0%, up from 1.5% compared to the previous year. The mindshare of TeamViewer Servicecamp [EOL] is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
SCSM	2.0%
TeamViewer Servicecamp	0.6%
Other	97.4%

Help Desk Software

Featured Reviews

LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

Read full review

Use TeamViewer Servicecamp [EOL]?

Leave a review

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

884,656 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

15%

Comms Service Provider

11%

Computer Software Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

No data available

Questions from the Community

What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

See all answers

What needs improvement with SCSM?

See all answers

Ask a question

Earn 20 points

Comparisons

ServiceNow vs SCSM

Compared 20% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 14% of the time

IBM SmartCloud Control Desk vs SCSM

Compared 7% of the time

BMC Helix ITSM vs SCSM

Compared 6% of the time

Infraon Desk vs SCSM

Compared 6% of the time

More SCSM Competitors

Zendesk vs TeamViewer Servicecamp [EOL]

Compared 45% of the time

Freshdesk vs TeamViewer Servicecamp [EOL]

Compared 38% of the time

More TeamViewer Servicecamp [EOL] Competitors

Product Reports

Buyer's Guide

SCSM

February 2026

Download SCSM product report

Buyer's Guide

Help Desk Software

March 2026

Download TeamViewer Servicecamp [EOL] product report

Also Known As

System Center Service Manager

No data available

Overview

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

TeamViewer Servicecamp [EOL] offers a comprehensive IT service desk solution designed to enhance productivity and streamline support processes, making it ideal for technical service teams.

TeamViewer Servicecamp [EOL] integrates seamlessly with TeamViewer for remote troubleshooting. It facilitates efficient handling of customer requests with ticket management, prioritization, email integration, and more. This synergy allows service teams to operate with greater efficiency and improved response times, thereby enhancing support services.

What are some key features of TeamViewer Servicecamp [EOL]?

Ticket Management: Simplifies organizing and tracking of customer inquiries.
Email Integration: Keeps all communication centralized and accessible.
Customizable Fields: Tailors the platform to specific service requirements.
Knowledge Base: Provides self-service options to users for faster issue resolution.
Collaboration Tools: Facilitates teamwork with internal notes and reminders.

What should users look for in reviews evaluating TeamViewer Servicecamp [EOL]?

Improved Problem Resolution: Faster response to customer needs.
Increased Efficiency: Streamlined processes save time.
Better Communication: Centralizes exchanges for clarity.
Scalability: Adjusts to business growth needs.

In industries like IT support, TeamViewer Servicecamp [EOL] is implemented to support complex operations that demand reliable ticket management and communication tools. By ensuring streamlined workflows and quick issue resolution, it helps maintain service continuity and enhances efficiency.

TeamViewer

Sample Customers

Fibabanka, UMC Health System

Information Not Available

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: March 2026.

DOWNLOAD NOW

884,656 professionals have used our research since 2012.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.