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Symantec Proxy vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Users find Symantec Proxy beneficial for security but costly for small businesses, with mixed opinions on ROI.
Sentiment score
7.5
Zscaler Internet Access offers cost and complexity reduction, improved security, and quick ROI, especially for SMBs, despite regional challenges.
For supercritical businesses, there should be a return on investment due to the enhanced security features and resilience.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
 

Customer Service

Sentiment score
4.9
Symantec Proxy support varies post-Broadcom, with mixed reviews on response time, expertise, and improvement efforts acknowledged by users.
Sentiment score
7.1
Zscaler Internet Access support is strong and responsive, though some users seek quicker resolutions and better online resources.
Support services are lagging and not very responsive.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
 

Scalability Issues

Sentiment score
7.4
Symantec Proxy is generally scalable, with cloud setups preferred for ease, handling varying users well but needing model updates.
Sentiment score
7.9
Zscaler Internet Access is highly scalable, cloud-based, and supports large user volumes with positive feedback on integration and performance.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
 

Stability Issues

Sentiment score
7.4
Symantec Proxy is stable and reliable, but some users report glitches, hardware issues, and occasional high latency.
Sentiment score
7.7
Zscaler Internet Access offers stable performance globally, though regions like China and South Africa occasionally face latency challenges.
Stability depends on the platform on which it is deployed and the number of users.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
 

Room For Improvement

Symantec Proxy struggles with SSL inspection, user interface, performance, and needs improvements in security features and AI capabilities.
Zscaler Internet Access needs better integration, user-friendly features, improved support, and competitive pricing to enhance user experience.
The product needs improvement in support services, as they are lagging and not very responsive when we raise concerns or queries, especially in terms of significant impact.
AI features could potentially improve the proxy by helping build rules more efficiently, suggesting unused rules, and enhancing preference setting.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
One feature I am missing is the ability to connect automatically to internal monitoring systems.
 

Setup Cost

Symantec Proxy is seen as costly, with complex renewals and significant financial commitment, prompting users to explore alternatives.
Zscaler Internet Access is seen as costly but premium compared to traditional solutions, offering unmatched services and global coverage.
Pricing is difficult to specify as Broadcom sells platforms that include multiple products, making it hard to determine the exact cost for the proxy component.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Zscaler Internet Access is recognized as an expensive solution.
 

Valuable Features

Symantec Proxy offers caching, URL filtering, policy creation, and advanced security features, highly regarded for ease, stability, and integration.
Zscaler Internet Access delivers comprehensive cloud-native security with threat protection, ease of use, and centralized management for remote users.
The most valuable features are content inspection, caching, SSL encryption, decryption, WAN optimization, and more.
The integration with FireGlass has been essential since both solutions are from Broadcom, enhancing compatibility.
It also provides enhanced inspection capabilities, including SSL decryption, while maintaining compliance with organizational security policies.
The SSL inspection also offers added security, facilitating the exchange of critical data.
 

Categories and Ranking

Symantec Proxy
Ranking in Secure Web Gateways (SWG)
13th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Zscaler Internet Access
Ranking in Secure Web Gateways (SWG)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Internet Security (2nd)
 

Mindshare comparison

As of July 2025, in the Secure Web Gateways (SWG) category, the mindshare of Symantec Proxy is 2.2%, down from 3.2% compared to the previous year. The mindshare of Zscaler Internet Access is 14.8%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Secure Web Gateways (SWG)
 

Featured Reviews

Ganesh Basappa - PeerSpot reviewer
Granular control for web traffic with enhanced content inspection, but support needs improvement
There are many use cases in terms of content inspection, such as having granular control for file type extensions when trying to download file types by default. It depends on the requirements, and based on that, we customize policies. We have deployed it in an Azure infrastructure, and we have…
AshwaniTyagi - PeerSpot reviewer
Offers good reliability and availability to users
Sometimes, cost is one component that customers complain about, especially if they compare it with some of its competitors. Zscaler's pricing seems to be a bit on the higher side. I think the pricing model is also something that the tool can probably look into to optimize or improve for the customer so that it can be a competitive tool commercially. The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas.
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Use our free recommendation engine to learn which Secure Web Gateways (SWG) solutions are best for your needs.
864,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Symantec Proxy?
We can address and rectify issues promptly, resulting in consistently positive outcomes.
What is your experience regarding pricing and costs for Symantec Proxy?
Pricing is difficult to specify as Broadcom sells platforms that include multiple products, making it hard to determine the exact cost for the proxy component. Forcepoint sold only proxies, which w...
What needs improvement with Symantec Proxy?
AI features could potentially improve the proxy by helping build rules more efficiently, suggesting unused rules, and enhancing preference setting. These would make the tool more effective.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
 

Also Known As

Blue Coat Encrypted Traffic Management, ProxySG Appliance
ZIA
 

Overview

 

Sample Customers

Jefferies
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Symantec Proxy vs. Zscaler Internet Access and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.