Symantec CloudSOC CASB vs Zscaler Zero Trust Exchange Platform comparison

Broadcom and Zscaler are both solutions in the Cloud Access Security Brokers (CASB) category. Broadcom is ranked #19 with an average rating of 6.0, while Zscaler is ranked #8 with an average rating of 8.4. Broadcom holds a 1.4% mindshare in CASB, compared to Zscaler’s 9.1% mindshare. Additionally, 80% of Broadcom users are willing to recommend the solution, compared to 98% of Zscaler users who would recommend it.

Symantec CloudSOC CASB

Read 6 Symantec CloudSOC CASB reviews

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1,062 Comparison Views

80% willing to recommend

Zscaler Zero Trust Exchange...

Read 67 Zscaler Zero Trust Exchange Platform reviews

22,575 Views
6,547 Comparison Views

98% willing to recommend

Symantec CloudSOC CASB

Zscaler Zero Trust Exchange...

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Executive SummaryUpdated on Feb 8, 2026

Symantec CloudSOC CASB and Zscaler Zero Trust Exchange Platform are competing in the cloud security market. Symantec seems to have the upper hand in pricing and customer service, while Zscaler excels in security features.

Features: Symantec CloudSOC CASB offers comprehensive data protection, integration for compliance management, and threat protection, making it ideal for organizations focused on these areas. Zscaler Zero Trust Exchange provides advanced threat intelligence, robust access control, and extensive security policies. These features are beneficial for firms prioritizing security and seamless cloud integration.

Room for Improvement: Symantec could enhance its threat detection capabilities, streamline its user interface further, and expand its integration capabilities with third-party solutions. Zscaler might improve its cost structure, reduce complexity in technical deployment, and refine its user documentation for broader accessibility.

Ease of Deployment and Customer Service: Symantec CloudSOC CASB offers a straightforward deployment process with strong customer support, providing a user-friendly experience. Zscaler, while notable for a quick deployment cycle focused on integration, demands more technical expertise. Symantec's customer service is often highlighted for its responsiveness, providing a clear advantage in support.

Pricing and ROI: Symantec CloudSOC CASB is cost-effective, presenting favorable ROI, appealing to budget-conscious entities. Conversely, Zscaler's extensive security features justify the higher price for organizations aiming for advanced protection, offering enhanced long-term security benefits despite increased initial costs.

To learn more, read our detailed Symantec CloudSOC CASB vs. Zscaler Zero Trust Exchange Platform Report (Updated: August 2026).

Buyer's Guide

Symantec CloudSOC CASB vs. Zscaler Zero Trust Exchange Platform

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Symantec CloudSOC CASB

Ranking in Cloud Access Security Brokers (CASB)

19th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Zscaler Zero Trust Exchange...

Ranking in Cloud Access Security Brokers (CASB)

8th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Loss Prevention (DLP) (6th), Application Control (5th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (2nd), Remote Browser Isolation (RBI) (1st)

Mindshare comparison

As of August 2026, in the Cloud Access Security Brokers (CASB) category, the mindshare of Symantec CloudSOC CASB is 1.4%, up from 0.7% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 9.1%, up from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Access Security Brokers (CASB) Mindshare Distribution
Product	Mindshare (%)
Zscaler Zero Trust Exchange Platform	9.1%
Symantec CloudSOC CASB	1.4%
Other	89.5%

Cloud Access Security Brokers (CASB)

Featured Reviews

cto543714

CTO at a tech services company with 11-50 employees

Works very well in a hybrid environment in terms of DLP policies, but trying to do your own troubleshooting can be a little bit difficult

It does scale. They have different data centers spread out for you to do things. It scales just fine, but it is the setup and configuration that you have to do in order for it to scale the way you want it to. I know that some of the newer technologies, such as Zscaler, are doing SD-LAN type connections and things of that sort to improve performance and scalability. So, things are still evolving in terms of scalability. Depending on how you deployed it, you can run into some performance gotchas. If you take a VPN connection and try to overtax it, you can run into problems. You can't say that it didn't scale. You have to use a different method to get the traffic, or you may have to set up two VPN tunnels or things of that sort. So, if you want it to scale, you have to think it through and make sure you are deploying it in a manner to scale. It can scale, but you have to plan it and make sure you think everything through.

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Vibin Thomas

Technical Team Lead - Content Security at Valuepoint Systems

Zero trust access has transformed remote connectivity and now simplifies secure app usage

Zscaler Zero Trust Exchange Platform, especially Zscaler Private Access, is very strong, though there are a few areas where improvements can be made. One challenge observed is around initial troubleshooting and visibility. While Zscaler Private Access provides logs, it can sometimes take time to pinpoint the exact cause of access issues, especially in complex environments with multiple policies and identity integration. Another area is the dependency on identity and connector health. Since Zscaler Private Access is heavily reliant on app connectors and identity providers, any issues with these components can impact user access, making proper monitoring critical. During the initial setup, policy configuration and application onboarding require careful planning, especially for larger environments with many applications. These challenges are manageable with proper design and monitoring. Overall, the platform delivers strong security and user experience. I would recommend a few improvements, especially around user interface, reporting, and troubleshooting experience. From a user interface perspective, while the platform is powerful, the policy configuration and navigation can feel complex, especially for new users. A more simplified and intuitive layout for policy mapping and application access would help reduce the learning curve. In terms of reporting, Zscaler Private Access provides logs, but having more built-in customizable dashboards and analytics would be very helpful. Better visibility into user access patterns, application performance, and real-time troubleshooting insights would improve operational efficiency. From a support and troubleshooting standpoint, it would be beneficial to have more granular centralized visibility, allowing for quick end-to-end tracing of a user request from authentication to application access without switching between multiple views. These improvements would make the platform even more efficient, especially for large-scale enterprise environments.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The monitoring and threat protection were the solution's most valuable features."

"This solution has improved my organization because it enables us to have visibility and monitoring over our global workforce connectivity to Office 365 and for Service Now."

"One of the most valuable features of Symantec CloudSOC CASB is its detection functionality. It uses the same base as Data Loss Prevention, allowing for close integration between on-premises DLP and the Symantec CloudSOC CASB. This integration lets you manage policies and incidents across both platforms."

"The scalability is excellent, and if a company needs to expand the product, it can do so easily."

"The stability of the solution is very good; it's one of the most stable products on the market."

"The value in some of these solutions is just the integration of technologies with their on-prem DLP solution. So, you can tie on-prem and cloud DLP policies together. You can apply on-prem policies to the cloud to have consistent policies in a hybrid environment. So, it works very well in that hybrid environment of on-prem and cloud."

"The stability of the solution is great, and it's one of the most stable products on the market."

"The ability to monitor for threats is the solution's most valuable aspect."

More Symantec CloudSOC CASB pros

"You can close your data protection gaps with Zscaler, quickly find all the classified, sensitive data across the cloud, and have protection using advanced features like Exact Data Match, document matching, and machine learning while benefiting from very good pricing, a stable solution, straightforward initial setup, and strong scalability."

"I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway."

"The most valuable feature of Zscaler Private Access is we do not have to connect to a VPN, it is seamless. It is more convenient for us because we use one agent to cover the internet and VPN access."

"The scalability of the solution is great."

"The product’s most valuable features are inbound and outbound scanning and API control."

"Before Zscaler, we used to use a lot of other products, however, when we were introduced to Zscaler we became confident it could meet the use cases."

"Users get direct secure access to applications over the internet."

"The most valuable features of this solution are the CASB solutions, which is protecting their Office 365."

More Zscaler Zero Trust Exchange Platform pros

Cons

"They have some room for improvement in terms of being able to do troubleshooting. If you're trying to troubleshoot it, you have to work a lot with their backend people in order to get to a solution. So, trying to do your own troubleshooting can be a little bit difficult."

"It's a niche product. Not many people use it, and therefore there isn't as much of a knowledge base surrounding it."

"The tool's deployment is complex. The environment can be challenging, especially if unfamiliar with the product."

"I would like to see them develop the ability to integrate it with a central management system."

"The data security needs improvement."

"The solution needs to focus on data security."

"The solution should work to incorporate some machine learning policies like IDM and VML."

"The data security needs improvement. We should be able to leverage it a bit better for situations where someone may be trying to upload documents onto the cloud application."

"More on-prem infrastructure is required when Zscaler Private Access is to be implemented as a single point of entry."

"The only issue with Zscaler Cloud DLP is that it only gives you DLP protection from web traffic, which is flowing out, while a full-blown DLP solution such as Forcepoint or Symantec gives you DLP coverage for multiple channels."

"It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best."

"There are connection errors sometimes when users move from one location to another location, which can cause latency issues."

"It has a limitation, if you are creating a rule or something for a web application or something, you could only add five users, not more than that. Five or four users are only included in a rule. If you want to create a rule for more than five or four users, you have to go through other methods, not particularly with the application. Working within the application with this method would be quite easy as compared to listing a URL or a normal IP address."

"User management can be improved."

"The pricing for Private Access seems to be on the expensive side, and I believe they should consider making it more competitive with other solutions."

"Zscaler Private Access's reporting is poor. We should have more insight into the reports regarding what is blocked and allowed."

More Zscaler Zero Trust Exchange Platform cons

Pricing and Cost Advice

"It compares well with the competition because they're all priced on a per-user basis. I've seen the rest of them. There is definitely a huge price difference between them."

"The technical support is good."

"The pricing is quite high, especially when it comes to the gateway."

"It is an auto-renewal subscription service."

"It's expensive currently. But when purchasing for a large number of users, there's room to negotiate. It's really up to the procurement team."

"The solution is expensive."

"There is definitely an ROI."

"Zscaler DLP solution is expensive, with a fixed pricing structure that is billed annually and monthly. There are no additional costs for licenses."

"Zscaler Cloud DLP is moderately priced. We pay around 2 million rupees per year."

More Zscaler Zero Trust Exchange Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

12%

Manufacturing Company

Retailer

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	12
Large Enterprise	46

Questions from the Community

What needs improvement with Symantec CloudSOC CASB?

After integrating the Gatelet with a live environment, users experienced connectivity issues because they were not imported into the Symantec CloudSOC CASB. Currently, user import into the solution...

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What is your primary use case for Symantec CloudSOC CASB?

The solution helps detect and control data in the cloud, focusing on Shadow IT and Shadow Data. The audit module helps with Shadow IT, while the Securelet and Gatelet modules monitor and prevent da...

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What advice do you have for others considering Symantec CloudSOC CASB?

I rate the overall product a six out of ten.

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What is the better solution - Prisma Access or Zscaler Private Access?

We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...

See all answers

How to minimize false positives for PII and PCI around different data systems across the globe?

Personal information always should be under high protection from manipulations which is why it is the responsibility of those collecting the data to keep the integrity of these data and check and u...

See all answers

What is your experience regarding pricing and costs for Zscaler Cloud Protection?

This is an area where I have candid feedback from our organization regarding pricing, setup cost, and licensing for Zscaler Zero Trust Exchange Platform. Overall, I would assess the pricing as a si...

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Comparisons

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Compared 29% of the time

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Compared 19% of the time

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Compared 15% of the time

VMware VeloCloud SD-WAN vs Symantec CloudSOC CASB

Compared 8% of the time

Cato SASE Cloud Platform vs Symantec CloudSOC CASB

Compared 6% of the time

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Cato SASE Cloud Platform vs Zscaler Zero Trust Exchange Platform

Compared 5% of the time

Check Point Harmony SASE (formerly Perimeter 81) vs Zscaler Zero Trust Exchange Platform

Compared 4% of the time

Prisma Access by Palo Alto Networks vs Zscaler Zero Trust Exchange Platform

Compared 4% of the time

Cloudflare One vs Zscaler Zero Trust Exchange Platform

Compared 4% of the time

FortiSASE vs Zscaler Zero Trust Exchange Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

Symantec CloudSOC CASB

July 2026

Download Symantec CloudSOC CASB product report

Buyer's Guide

Zscaler Zero Trust Exchange Platform

July 2026

Zscaler Zero Trust Exchange Platform report

Download Zscaler Zero Trust Exchange Platform product report

Also Known As

CloudSOC, Symantec CloudSOC

Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control

Overview

Symantec CloudSOC CASB is a cloud security platform that delivers robust monitoring and threat detection capabilities. It integrates seamlessly with on-premises DLP for consistent policy application across hybrid environments, providing effective management of cloud-based resources and ensuring security compliance.

Designed for enterprises transitioning to cloud environments, Symantec CloudSOC CASB offers powerful tools for monitoring and controlling sensitive data. It effectively integrates with active directory for streamlined user management, enabling secure access control. Enterprises leverage its capabilities to block unauthorized activities and protect sensitive information as they adapt to cloud services, benefiting from reliable logging and hybrid policy management. While scalability and integration with existing systems are strong suits, there's potential for enhanced data security, endpoint solution integration, and improved Azure AD connectivity.

What are the key features of Symantec CloudSOC CASB?

Monitoring and Threat Detection: Provides continuous oversight and threat identification.
Seamless DLP Integration: Ensures hybrid policy application across environments.
Active Directory Integration: Simplifies user management and access control.
Logging and Access Control: Offers reliable logging and blocks unauthorized storage access.
Hybrid Environment Support: Facilitates management of cloud and on-premises policies.

What benefits can users expect from adopting Symantec CloudSOC CASB?

Enhanced Security: Improves protection of sensitive data in cloud transitions.
Efficient Access Management: Streamlined user control with directory integration.
Scalable Solution: Adaptable to growing organizational needs.
Policy Consistency: Ensures unified policy application across platforms.
Comprehensive Monitoring: Helps identify and mitigate threats effectively.

Organizations in industries such as finance, healthcare, and technology implement Symantec CloudSOC CASB to manage cloud migrations securely. They utilize its modules like Securelet and Gatelet to prevent data leakage, control shadow IT, and regulate access to cloud collaboration tools like Office 365. By establishing keyword-based policies, they monitor uploads, effectively addressing shadow data concerns and reinforcing data security during cloud adoption.

Broadcom

Zscaler Zero Trust Exchange enhances security with seamless cloud-based connectivity and VPN-less operation, offering integration with multiple identity providers and advanced security features, suitable for remote work environments.

Zscaler Zero Trust Exchange provides secure, adaptive connectivity without traditional VPNs, allowing organizations to replace legacy systems and bolster remote work security. The platform offers cloud-based protection, single sign-on, dynamic URL categorization, and scalable solutions. While advanced security features like DLP and threat protection enhance data protection, users may face issues with speed, connectivity, and some customization options. Integration challenges, latency due to multi-tenant hosting, reporting delays, and licensing costs require consideration. It supports secure internet access and private application security, ensuring traffic control and data compliance.

What are the key features of Zscaler Zero Trust Exchange?

VPN-less Connectivity: Enables secure remote access without traditional VPNs.
Cloud-based Security: Offers scalable protection utilizing cloud infrastructure.
Single Sign-On: Integrates with multiple identity providers for streamlined access.
Dynamic URL Categorization: Provides real-time URL filtering to enhance security.
Advanced Threat Protection: Detects and mitigates sophisticated threats effectively.
Customizable Policies: Allows tailored security protocols to fit unique requirements.
Comprehensive DLP: Protects sensitive data through robust data loss prevention.
Integration Capabilities: Connects seamlessly with cloud services and applications.

What are the benefits of using Zscaler Zero Trust Exchange?

Enhanced Security: Delivers consistent protection regardless of user location.
Improved Compliance: Ensures adherence to data protection regulations.
Streamlined Access: Simplifies connectivity to private and cloud applications.
Scalability: Supports expanding organizational demands with cloud scalability.
Real-time Visibility: Provides instant insights into security incidents and network traffic.

Zscaler Zero Trust Exchange is deployed across industries to secure remote access and enforce zero trust principles. Organizations in finance, healthcare, and technology sectors utilize it for secure internet access and visibility into cloud applications, enhancing performance and compliance in dynamic environments.

Zscaler

Sample Customers

Globe Telecom

Siemens, AutoNation, GE, NOV

Buyer's Guide

Symantec CloudSOC CASB vs. Zscaler Zero Trust Exchange Platform

August 2026

Free Report: Symantec CloudSOC CASB vs. Zscaler Zero Trust Exchange Platform

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