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Symantec Cloud Secure Web Gateway vs Trustwave Secure Web Gateway [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iboss
Sponsored
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Secure Web Gateways (SWG) (6th), Internet Security (3rd), Web Content Filtering (1st), Cloud Access Security Brokers (CASB) (7th), ZTNA as a Service (10th), Secure Access Service Edge (SASE) (9th)
Symantec Cloud Secure Web G...
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
Secure Web Gateways (SWG) (25th)
Trustwave Secure Web Gatewa...
Average Rating
0.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Matt Crockford - PeerSpot reviewer
It's easy to roll out, and their understanding of our business made it seamless
One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured
Shridhar Shimpi - PeerSpot reviewer
Easy-to-install product with good technical support services
We use the product for WAF and DLP features. It works as a cloud firewall service as well The product's most valuable features are isolation and integration. We have been using the product for four years. We are using the latest version. We have Symantec Cloud Secure Web Gateway with 200 users…
JC
Enables policies on threats from downloads, social networks, and AV plug-ins
It has helped a lot with bandwidth management Enables policies on downloads, social networks, and AV plug-ins. These are major threat sources and with the inclusion of the AV plug-ins, Secure Web Gateway is a better product. The default size for database logging should be improved. More than…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The security aspect of the solution, particularly the malware behind it, is excellent. That's something that really helped us out. It's not just a simple proxy that just blocks the insights of potential threats that come on behind it. They do malware detection and that helps us a lot."
"Granular setup, which was able to set different levels of filters using the OUs in the AD."
"Iboss is a solution that prevents advanced persistent threats, and has a zero tolerance for attacks."
"The solution has massively improved our security posture, giving us full visibility into what our staff does online."
"iboss is among the few products providing inline filtering where no application is needed on the device."
"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."
"We chose iboss for both zero trust and proxy (SWG) because their SWG was superior."
"The console is cloud-based, which is something I really appreciate."
"I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy to set up. It was pretty straightforward."
"The product is easy to install and deploy on the cloud."
"This solution does not require much administration."
"Enables policies on downloads, social networks, and AV plug-ins. These are major threat sources and with the inclusion of AV plug-in, Secure Web Gateway is a better product."
 

Cons

"File integrity monitoring would be very advantageous as an additional feature."
"Its pricing could be better."
"Their on-premise hardware's network interface is capped at one gigabit, which is sort of a problem. If you stand a filter up where all traffic flows through that, according to them, in order to go above a gigabit, you have to have multiple devices, which in today's IT seems a little bit silly. They could easily put in an SFP port into their device that could accommodate 10 gigs or at least offer a box."
"Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern."
"The reporting feature needs improvement."
"The dashboards for local use could be better."
"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."
"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."
"The product is cost-effective, considering its features, technology, and support services."
"Symantec Cloud Secure Web Gateway can be improved by giving customers more ability to provide feedback on the categorization of websites and the site review portal."
"WSS runs slowly sometimes, I would like for this to be looked into."
"The default size for database logging should be improved."
 

Pricing and Cost Advice

"We have not priced the solution recently, but they were competitive with other vendors in the past."
"The overall pricing for iboss is very competitive and transparent."
"It is probably in line with other solutions, but I do not deal with the financial side."
"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."
"It is expensive compared to one of its competitors."
"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"The price is fixed and affordable."
"Pricing is favorable. Yearly licensing is preferable."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Government
6%
No data available
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...
What is your primary use case for iboss?
Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...
What do you like most about Symantec Web Security Service?
I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy to set...
What needs improvement with Symantec Web Security Service?
Most products in this space are still maturing. Organizations rushing toward implementing zero-trust models often enc...
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Also Known As

iBoss Cloud Platform
Symantec Web Security Service
Trustwave SWG
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
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