Sumo Logic Observability vs WhatsUp Gold comparison

Sumo Logic and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. Sumo Logic is ranked #24 with an average rating of 8.0, while Progress Software is ranked #31 with an average rating of 8.7. Sumo Logic holds a 0.4% mindshare in APM, compared to Progress Software’s 0.6% mindshare. Additionally, 100% of Sumo Logic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

Sumo Logic Observability

Read 6 Sumo Logic Observability reviews

765 Views
597 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

2,686 Views
886 Comparison Views

85% willing to recommend

Sumo Logic Observability

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and Sumo Logic Observability are popular tools for network monitoring and observability, respectively. While WhatsUp Gold is more affordable with strong customer support, Sumo Logic Observability stands out for its advanced features and perceived value.

Features: WhatsUp Gold is valued for its comprehensive network monitoring, alerting capabilities, and integration with existing infrastructures. Sumo Logic Observability offers superior cloud-native monitoring, log management, and advanced analytics.

Room for Improvement: Users suggest that WhatsUp Gold could benefit from enhanced scalability, more intuitive configuration processes, and improved user interface. For Sumo Logic Observability, users desire better visualization options, more streamlined setup procedures, and reduced costs for scaling.

Ease of Deployment and Customer Service: WhatsUp Gold is frequently praised for its straightforward deployment, responsive customer service, and ease of integration within existing infrastructure. Sumo Logic Observability is recognized for its powerful support team, detailed onboarding resources, and extensive troubleshooting options but is more complex to deploy.

Pricing and ROI: WhatsUp Gold is perceived to offer good value for money with moderate setup costs and a solid return on investment. Sumo Logic Observability, although pricier, is considered worth the investment due to its advanced capabilities and substantial ROI. Users indicate higher satisfaction with Sumo Logic's long-term value despite higher initial costs.

To learn more, read our detailed Sumo Logic Observability vs. WhatsUp Gold Report (Updated: September 2025).

Buyer's Guide

Sumo Logic Observability vs. WhatsUp Gold

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sumo Logic Observability

Ranking in Application Performance Monitoring (APM) and Observability

24th

Ranking in Cloud Monitoring Software

17th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

AIOps (11th)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

31st

Ranking in Cloud Monitoring Software

23rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (16th), IT Infrastructure Monitoring (30th), Configuration Management (17th), Log Management (28th), Network Traffic Analysis (NTA) (12th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sumo Logic Observability is 0.4%, up from 0.2% compared to the previous year. The mindshare of WhatsUp Gold is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Sumo Logic Observability	0.4%
WhatsUp Gold	0.6%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Shamshir Nangla

Site Reliability Engineer at LHV Bank

Getting up and running is easy, even for a newbie but management of searches definitely needs improvement

Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."

"I have not seen any stability issues in the product."

"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."

"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."

"The product is easy to learn."

"The most valuable feature is the auto-discovery function."

"Our local support team provides excellent service."

"The installation and configuration process are easy."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The most valuable feature is the monitoring of resources."

"The documentation is very good."

"WhatsUp Gold is very easy to deploy."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

More WhatsUp Gold pros

Cons

"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."

"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."

"Fine-grained data can be quite frustrating to work with and should be made easier."

"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."

"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."

"We can never achieve or get a good picture of the network topology."

"The point system is not clear and clarity around this would improve our understanding of the system."

"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."

"The technical support does not bother to respond."

"The product is old and not updated."

More WhatsUp Gold cons

Pricing and Cost Advice

"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."

"I started on the free tier to try it out, but because of our usage, we're now paying for it."

"There is a license needed to use WhatsUp Gold."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"This is a well priced solution."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The most valuable feature is the cost compared to other solutions."

"The price of WhatsUp Gold is good."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Transportation Company

Financial Services Firm

13%

Manufacturing Company

12%

Government

11%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What do you like most about Sumo Logic Observability?

The product is easy to learn.

See all answers

What needs improvement with Sumo Logic Observability?

The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...

See all answers

What is your primary use case for Sumo Logic Observability?

We used it for log observability – log aggregation specifically.

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

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Compared 14% of the time

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Compared 12% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 10% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

ManageEngine OpManager vs WhatsUp Gold

Compared 7% of the time

Zabbix vs WhatsUp Gold

Compared 6% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Sumo Logic Observability

September 2025

Download Sumo Logic Observability product report

Buyer's Guide

WhatsUp Gold

September 2025

Download WhatsUp Gold product report

Overview

Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.

Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.

What features make Sumo Logic Observability effective?

Well-Crafted Dashboards: Customizable options for monitoring.
Flexible Query Language: Allows detailed log searches.
Centralized Management: Enables teams to work on one platform.
Near-Real-Time Updates: Enhances timely incident resolution.
Custom Field Creation: Facilitates user-specific data requirements.

How does Sumo Logic Observability benefit organizations?

Unified Platform: Brings teams together for streamlined operations.
Enhanced Integrations: Improves log search accuracy.
Tailored for SIEM: Supports security needs with efficient log management.
Efficient Data Monitoring: Automates processes for ease of management.
Scalability: Handles large data volumes efficiently.

Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.

Sumo Logic

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

Information Not Available

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

Sumo Logic Observability vs. WhatsUp Gold

September 2025

Free Report: Sumo Logic Observability vs. WhatsUp Gold

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