Sumo Logic Observability vs WhatsUp Gold comparison

Sumo Logic and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. Sumo Logic is ranked #47 with an average rating of 7.0, while Progress Software is ranked #30 with an average rating of 8.0. Sumo Logic holds a 0.6% mindshare in APM, compared to Progress Software’s 1.3% mindshare. Additionally, 100% of Sumo Logic users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

Sumo Logic Observability

Read 6 Sumo Logic Observability reviews

2,143 Views
1,457 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

10,003 Views
2,701 Comparison Views

85% willing to recommend

Sumo Logic Observability

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

WhatsUp Gold and Sumo Logic Observability are popular tools for network monitoring and observability, respectively. While WhatsUp Gold is more affordable with strong customer support, Sumo Logic Observability stands out for its advanced features and perceived value.

Features: WhatsUp Gold is valued for its comprehensive network monitoring, alerting capabilities, and integration with existing infrastructures. Sumo Logic Observability offers superior cloud-native monitoring, log management, and advanced analytics.

Room for Improvement: Users suggest that WhatsUp Gold could benefit from enhanced scalability, more intuitive configuration processes, and improved user interface. For Sumo Logic Observability, users desire better visualization options, more streamlined setup procedures, and reduced costs for scaling.

Ease of Deployment and Customer Service: WhatsUp Gold is frequently praised for its straightforward deployment, responsive customer service, and ease of integration within existing infrastructure. Sumo Logic Observability is recognized for its powerful support team, detailed onboarding resources, and extensive troubleshooting options but is more complex to deploy.

Pricing and ROI: WhatsUp Gold is perceived to offer good value for money with moderate setup costs and a solid return on investment. Sumo Logic Observability, although pricier, is considered worth the investment due to its advanced capabilities and substantial ROI. Users indicate higher satisfaction with Sumo Logic's long-term value despite higher initial costs.

To learn more, read our detailed Sumo Logic Observability vs. WhatsUp Gold Report (Updated: April 2026).

Buyer's Guide

Sumo Logic Observability vs. WhatsUp Gold

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sumo Logic Observability

Ranking in Application Performance Monitoring (APM) and Observability

47th

Ranking in Cloud Monitoring Software

35th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

AIOps (21st)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

30th

Ranking in Cloud Monitoring Software

22nd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd), Server Monitoring (15th), IT Infrastructure Monitoring (18th), Configuration Management (21st), Log Management (41st), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Sumo Logic Observability is 0.6%, up from 0.2% compared to the previous year. The mindshare of WhatsUp Gold is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
WhatsUp Gold	1.3%
Sumo Logic Observability	0.6%
Other	98.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Shamshir Nangla

Site Reliability Engineer at LHV Bank

Getting up and running is easy, even for a newbie but management of searches definitely needs improvement

Operational effectiveness with regards to when there's an issue, when there's a reactive issue, people are able to, or as well as proactively, actually, because we use their PagerDuty integrations. We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening. With those same alerts, obviously, with that platform, you can use it to reactively start looking at troubleshooting issues as they're happening right then and there or incidents. So it's been very, very good for alerting and for troubleshooting issues. For predicting issues before they happen, it is not very good. They have a feature called anomaly detection, but I think it's quite premature compared to other stuff out there. So it's good for alerts and for troubleshooting operational effectiveness. When your operations are down or segregated, it's perfect because it will help you diagnose the issues.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use queries in Sumo Logic to trigger alerts based on logging. That allows us to proactively identify issues as they're happening."

"The solution allows multiple groups to converge on a unified platform, allowing for different utilization by various teams."

"Alerting and consistency are key. We have different tiers with log collectors, and continuous querying provides near-real-time updates. It's almost like instantly when something happens, like pending transactions or error fees. This helps reduce incident resolution time compared to waiting for thresholds on other platforms. We can continue logging in with them seamlessly and quickly get into action."

"I have not seen any stability issues in the product."

"The product is easy to learn."

"Sumo Logic Observability presents a range of valuable features, including well-crafted dashboards and a diverse selection of helpful apps. However, personally, I don't hold a favorable opinion of the solution. While I don't struggle with writing queries, my main difficulty lies in recruiting competent individuals and ensuring their proficiency in utilizing the solution. This often leads to additional challenges and complexities. From my perspective, when compared to Microsoft Sentinel or even Splunk, Sumo Logic Observability has a steeper learning curve. One contributing factor to this disparity is the solution's long existence in the market compared to Synlogic. Nevertheless, I acknowledge that there are capable and knowledgeable professionals employed at Sumo Logic Observability. The effectiveness of the solution largely depends on how it is integrated into your internal operations and environment. Its utility and benefits can vary significantly. It is worth noting that organizations like the NSA and, I believe, the CIA used it in the past, primarily for rapidly searching and analyzing large volumes of data. To leverage its capabilities effectively, you must determine how to tailor it to your specific needs."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The threshold alerting is the most valuable feature."

"The most important features of WhatsUp Gold are the server health and uptime it provides."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."

"The most valuable feature is the monitoring of resources."

"It is very good at monitoring the network and keeps us up to date on the status of internal devices."

"We primarily use the solution to check the state of the network, monitoring thousands of devices and all of the internal network, and it is the first tool we use to see the state of the network for real-time monitoring."

More WhatsUp Gold pros

Cons

"Documentation could be better. While it's generally good, sometimes finding what you need requires extensive searching. It's not always clear where to look for specific things."

"SearchUI.exe is a bit clunky in the product, making it an area where the product needs improvements."

"Implementing a more streamlined enrichment process, and conceptualizing the observability data collection as an ETL pipeline would be helpful."

"The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five minutes."

"Fine-grained data can be quite frustrating to work with and should be made easier."

"The technical support does not bother to respond."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user."

"Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it."

"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."

"Sometimes it's a little bit slow."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"The point system is not clear and clarity around this would improve our understanding of the system."

More WhatsUp Gold cons

Pricing and Cost Advice

"I started on the free tier to try it out, but because of our usage, we're now paying for it."

"Now, they’re not charging by ingests anymore. You should expect the price to be a bit of an unknown and to basically increase as the business increases."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"Pricing is reasonable compared to other products."

"There is a license needed to use WhatsUp Gold."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The price of WhatsUp Gold is good."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"This is a well priced solution."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Construction Company

14%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

12%

Manufacturing Company

11%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What needs improvement with Sumo Logic Observability?

The speed of queries could be improved. When using more advanced functions, especially with large datasets like the 90-day log retention we had, queries could be slow, sometimes taking up to five m...

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What is your primary use case for Sumo Logic Observability?

We used it for log observability – log aggregation specifically.

See all answers

What advice do you have for others considering Sumo Logic Observability?

I would advise to have a demo with them to understand the pricing. Sumo Logic Observability used to charge per data ingest, but now they charge by queries, making it difficult to estimate the cost ...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

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Compared 5% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 3% of the time

NinjaOne vs WhatsUp Gold

Compared 3% of the time

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Product Reports

Buyer's Guide

Sumo Logic Observability

April 2026

Download Sumo Logic Observability product report

Buyer's Guide

WhatsUp Gold

April 2026

Download WhatsUp Gold product report

Overview

Sumo Logic Observability offers advanced monitoring solutions with features like integrated dashboards and querying capabilities, though presents a learning curve compared to alternatives. Designed for efficient log aggregation and analysis, it provides near-real-time updates facilitating improved incident resolution.

Sumo Logic Observability stands out with its ability to unify teams through a single platform, offering features that include customizable dashboards and valuable apps. It provides powerful log tracing and centralized management, designed for organizations focused on log aggregation, analysis, and expanding SIEM capabilities. While it has a steeper learning curve compared to some competitors, it excels in tailored integrations that enhance log searches. Users find themselves able to monitor, automate, and centralize log repositories for effective debugging. Despite its strengths, improvements in data enrichment and documentation organization are needed as current query functions can be slow, impacting efficiency. Users have also mentioned needing pre-built dashboards and better tab management for enhanced functionality. Cost management remains a notable consideration for users evaluating Sumo Logic Observability.

What features make Sumo Logic Observability effective?

Well-Crafted Dashboards: Customizable options for monitoring.
Flexible Query Language: Allows detailed log searches.
Centralized Management: Enables teams to work on one platform.
Near-Real-Time Updates: Enhances timely incident resolution.
Custom Field Creation: Facilitates user-specific data requirements.

How does Sumo Logic Observability benefit organizations?

Unified Platform: Brings teams together for streamlined operations.
Enhanced Integrations: Improves log search accuracy.
Tailored for SIEM: Supports security needs with efficient log management.
Efficient Data Monitoring: Automates processes for ease of management.
Scalability: Handles large data volumes efficiently.

Sumo Logic Observability is implemented across industries predominantly for managing and analyzing extensive data sets, offering capabilities critical for SIEM activities and security examinations. By facilitating quick data visualization and transaction tracking, organizations in sectors such as finance, healthcare, and technology benefit from its robust framework to support infrastructure logging and large-scale data management, contributing to effective monitoring and system operations.

Sumo Logic

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

Information Not Available

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

Sumo Logic Observability vs. WhatsUp Gold

April 2026

Free Report: Sumo Logic Observability vs. WhatsUp Gold

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