No more typing reviews! Try our Samantha, our new voice AI agent.

SmartBear TestComplete vs Tricentis NeoLoad comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
6.1
Tricentis NeoLoad delivers enhanced efficiency and cost savings, boosting test performance and resource usage while increasing ROI and e-commerce revenue.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
QA Analyst at a tech services company with 501-1,000 employees
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
7.6
Tricentis NeoLoad support is praised for responsiveness and expertise, though response times vary for complex issues or trials.
I can rate it around eight because I think they are much faster than OpenText or Micro Focus.
Senior Solution Architect at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
7.2
Tricentis NeoLoad offers strong scalability for various user capacities, with manageable challenges and effective performance across extensive environments.
For scalability, I can rate Tricentis NeoLoad around three.
Senior Solution Architect at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
7.4
Tricentis NeoLoad is generally stable, with minor glitches in newer versions and improved stability with hardware adjustments as needed.
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Tricentis NeoLoad needs improvements in protocol support, user interface, integration, performance stabilization, licensing, training, cost, and ease of use.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
QA Analyst at a tech services company with 501-1,000 employees
I would probably like to see some new functionalities for Tricentis NeoLoad, such as a converting mechanism.
Senior Solution Architect at a tech vendor with 10,001+ employees
The cost increases, especially when I want to generate a load for a global customer with different loads in different regions.
Senior Director Intelligent Automation at Truglobal
The effect of the new license policy is that NeoLoad becomes more and more unattractive for smaller companies, and only bigger companies are interested or find the license fee fair.
Performance.Test.Consulting at a tech vendor with 201-500 employees
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis NeoLoad offers competitive pricing and flexible licensing, accommodating various budgets and project needs, despite occasional cost concerns.
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis NeoLoad offers seamless integration, ease of use, robust analytics, scalability, and cost-effectiveness, outperforming competitors like LoadRunner.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
QA Analyst at a tech services company with 501-1,000 employees
Most graphs can be configured with drag-and-drop, which is handy, and you get graphs suitable for reporting issues.
Performance.Test.Consulting at a tech vendor with 201-500 employees
I find that my team is using the features at Tricentis NeoLoad most effectively, as my role is to get that data out of the tool, and they do the analysis.
Senior Solution Architect at a tech vendor with 10,001+ employees
Tricentis NeoLoad excels at generating different kinds of loads.
Senior Director Intelligent Automation at Truglobal
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Tricentis NeoLoad
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
68
Ranking in other categories
Performance Testing Tools (3rd), Load Testing Tools (3rd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.6%, down 5.9% compared to last year.
Tricentis NeoLoad, on the other hand, focuses on Performance Testing Tools, holds 12.5% mindshare, down 15.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.6%
Tricentis Tosca10.7%
OpenText Functional Testing7.6%
Other76.1%
Test Automation Tools
Performance Testing Tools Mindshare Distribution
ProductMindshare (%)
Tricentis NeoLoad12.5%
OpenText Professional Performance Engineering (LoadRunner Professional)15.3%
Apache JMeter9.3%
Other62.9%
Performance Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
AnantJoshi - PeerSpot reviewer
Senior Director Intelligent Automation at Truglobal
Performance testing has delivered diverse global retail loads and generates clear diagnostic reports
I did not notice any weak points or downsides in Tricentis NeoLoad except for the cost. Everything else is good with the tool. When I consider that service customers have to pay the cost for the load generation, I find that the cost increases, especially when I want to generate a load for a global customer with different loads in different regions.
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Comparison Review

it_user104961 - PeerSpot reviewer
Penetration and Neoload Tester at a university with 501-1,000 employees
Apr 13, 2014
LoadRunner vs NeoLoad
The six phases of an IT project Enthusiasm Disillusionment Panic Search for the guilty Punishment of the innocent (the performance tester) Praise and rewards for the incompetent non-participants This article has been put together as part of an evaluation of the performance test tools NeoLoad and…
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
10%
Construction Company
10%
Outsourcing Company
9%
Financial Services Firm
11%
Construction Company
9%
Manufacturing Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise13
Large Enterprise51
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
Do you recommend Tricentis NeoLoad?
I highly recommend Tricentis NeoLoad for companies that are in need of a versatile load and performance testing tool. This relatively inexpensive solution is recognized by organizations like Oxford...
What is your primary use case for Neotys NeoLoad?
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
What needs improvement with Tricentis NeoLoad?
I did not notice any weak points or downsides in Tricentis NeoLoad except for the cost. Everything else is good with the tool. When I consider that service customers have to pay the cost for the lo...
 

Also Known As

No data available
NeoLoad, Neotys NeoLoad
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Dell, H&R Block, Best Buy, Orange, Verizon Wireless, ING, Mazda, Siemens, University of Oxford
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: July 2026.
909,725 professionals have used our research since 2012.