We performed a comparison between ServiceNow and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It is easily configurable and has a good developer society online, available for any issues from the backend."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The most valuable feature is the flexibility of development for customization."
"It's great to do statuses or to review tasks."
"This solution is fast and very easy to understand, even if you are not a technician."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"It's stable. For report presentation, it's been fast."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"The pricing is rather competitive right now."
"The solution is good for cloud cost management."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"The solution's user experience could be improved concerning its UI and portals."
"It's too complicated and there are too many options."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"They should provide information or tools to tune the cloud resources according to the environment size."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"The performance and accuracy of Cloud Health need to be improved."
"The Perspectives feature could be better."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
More VMware Aria Cost powered by CloudHealth Pricing and Cost Advice →
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
