ServiceNow Now Platform vs Workato comparison

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ServiceNow Now Platform

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Executive Summary

We performed a comparison between ServiceNow Now Platform and Workato based on real PeerSpot user reviews.

Find out in this report how the two Business Orchestration and Automation Technologies solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow Now Platform vs. Workato Report (Updated: December 2025).

ServiceNow Now Platform vs. Workato

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.2

Large enterprises benefit from ServiceNow's platform ROI, while smaller companies may struggle to justify the cost without full use.

Sentiment score

3.9

Workato offers quick integration, enhances productivity, consolidates systems, reduces manual tasks, optimizes costs, and ensures faster ROI.

No quotes available

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By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.

Kiran Vishwanath

Director at Infoteck Solutions

For main recipes, there are charges, so by focusing on creating as many callable recipes as possible based on requirements, we can improve cost efficiency for the business.

reviewer2723727

Integration Engineer

In my experience, we have seen a return on investment, with results visible within a week.

Pradeep Nunna

Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger

For more quotes and insights, download the Workato report

Customer Service

Sentiment score

7.2

ServiceNow Now Platform offers effective, knowledgeable support, praised for expertise, though sometimes varies with regional availability and support level.

Sentiment score

5.9

Workato's customer service is praised for responsiveness, though complex issues may face delays due to product and time zone constraints.

They generally know what they are talking about.

Srivathsa Ramachandran

Associate director at Accenture

For more quotes and insights, download the ServiceNow Now Platform report

Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.

CTO at Atulya Abhinav Tech Private Limited

I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.

Pradeep Nunna

Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger

Workato's support is robust, featuring first and second-level support.

For more quotes and insights, download the Workato report

Senior Software Engineer at a tech vendor with 5,001-10,000 employees

Scalability Issues

Sentiment score

7.8

ServiceNow Now Platform is scalable, customizable, and adaptable, supporting thousands of users with effective integration and minimal performance issues.

Sentiment score

6.0

Workato is praised for its scalability, efficiently managing applications and cloud operations, though large datasets may impact performance.

Users can build and modify the platform according to their needs.

SiddharthZunjarrao

Associate Director at KPMG India

It is easily scalable and very powerful in this direction.

For more quotes and insights, download the ServiceNow Now Platform report

Product Owner at a computer software company with 51-200 employees

There are scalability limitations with Workato.

For more quotes and insights, download the Workato report

CTO at Atulya Abhinav Tech Private Limited

Allows dynamic connection switching at runtime.

Sowmya Nagaraja

Technical Consultant at Intercede Solutions

Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.

Kiran Vishwanath

Director at Infoteck Solutions

Stability Issues

Sentiment score

8.1

ServiceNow Now Platform is praised for stability, impressive uptime, AI automation performance, and reliable cloud support with integration assistance.

Sentiment score

6.7

Workato is praised for stability and reliability, with minor issues occasionally reported, and generally receives high user ratings.

I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.

For more quotes and insights, download the ServiceNow Now Platform report

Product Owner at a computer software company with 51-200 employees

ServiceNow Now Platform has improved it since then.

Mayur Patil

Assistant Manager at Wipro Limited

Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.

Martin Rubens

Practice Manager at a consultancy with 201-500 employees

During the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.

CTO at Atulya Abhinav Tech Private Limited

To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.

For more quotes and insights, download the Workato report

Senior Software Engineer at a tech vendor with 5,001-10,000 employees

Room For Improvement

ServiceNow's platform needs enhancements in licensing, UI, mobile capabilities, integration, automation, customization, and pricing to improve user experience.

Workato requires improvements in user features, licensing clarity, complex integration, scalability, security, and AI for better functionality.

Historical data isn't as easily available as expected and it requires buying additional licenses for more features.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

It lacks support for rollbacks in case of complex customer processes.

SiddharthZunjarrao

Associate Director at KPMG India

The user interface could be modernized and made more attractive for users.

For more quotes and insights, download the ServiceNow Now Platform report

Product Owner at a computer software company with 51-200 employees

The team is actively working on customizing the platform per client requirements and is rapidly releasing features to address these limitations.

AshishPatil1

Technical Consultant at IST Technology

Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads.

CTO at Atulya Abhinav Tech Private Limited

One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment.

For more quotes and insights, download the Workato report

Senior Software Engineer at a tech vendor with 5,001-10,000 employees

Setup Cost

ServiceNow's pricing is high but justified by functionality, with costs varying by user count, modules, and features used.

Workato's enterprise pricing is based on usage with possible costs up to $130K annually, viewed as high but efficient.

ServiceNow Now Platform is an expensive product.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

ServiceNow Now Platform falls within the more expensive tier of a product.

For more quotes and insights, download the ServiceNow Now Platform report

Product Owner at a computer software company with 51-200 employees

Higher volume is less expensive, but in general, it is kind of pricey.

Amy Jorde

Principal Consultant at Grail Automation

While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.

For more quotes and insights, download the Workato report

Senior Software Engineer at a tech vendor with 5,001-10,000 employees

Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost.

Sowmya Nagaraja

Technical Consultant at Intercede Solutions

Valuable Features

ServiceNow Now Platform excels in reliability, automation, and integration, offering robust incident management and user-friendly, scalable solutions.

Workato offers user-friendly, no-code integration and automation, boosting business efficiency with pre-built connectors and flexible application connections.

The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.

reviewer1930077

Senior IT consultant at a tech services company with 11-50 employees

The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.

SiddharthZunjarrao

Associate Director at KPMG India

It is extremely powerful and very much customizable, which allows for quick building of solutions around it.

For more quotes and insights, download the ServiceNow Now Platform report

Product Owner at a computer software company with 51-200 employees

It allows app-to-app and real-time integrations, which significantly enhance process efficiency.

Pradeep Nunna

Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger

It comes with pre-built connectors, eliminating the need to write APIs.

For more quotes and insights, download the Workato report

Senior Software Engineer at a tech vendor with 5,001-10,000 employees

The platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.

Sowmya Nagaraja

Technical Consultant at Intercede Solutions

Categories and Ranking

ServiceNow Now Platform

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), Low-Code Development Platforms (9th), No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (14th)

Workato

Average Rating

8.2

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

Integration Platform as a Service (iPaaS) (5th)

Featured Reviews

Mayur Patil

Assistant Manager at Wipro Limited

Has supported day-to-day operations through reporting, ticketing, and automation features

I am still using ServiceNow Now Platform. I have worked with Qualys in one of my customers, but not much. I wanted to know whether there is any module of Rubrik in ServiceNow Now Platform. I am an end user and do not work with the solution provided for ServiceNow Now Platform separately. I work with ServiceNow Now Platform. I have not worked with app development capabilities. Regarding the integration capability of ServiceNow Now Platform, I can say it is compatible with most of the technologies for my connectivity with other systems. I cannot comment on analytics insights, as I have not worked on it, so I cannot say it improved my service efficiency. I do not remember if I have worked with something different for the same purpose. My overall rating for this review is eight out of ten.

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Shubhra Shrivastava

API Integration Architect, Sr Manager at Beauty Tech Retail Domain

Intuitive automation streamlines workflows with room for more deployment options

The best features I appreciate about Workato are how intuitive it is, its low-code, no-code feature, and its true cloud-native environment where we don't need to worry about infrastructure settings and fine-tuning. Though I find the task-based usage in Workato challenging, requiring careful workflow design. The benefits from using Workato include automating workflows using the low-code approach, demonstrating while creating workflows, and making changes on the go. These capabilities enable faster delivery compared to our earlier work environments when using hybrid integration platform or MuleSoft. The delivery time has drastically improved using Workato because of its low-code feature and pre-built connectors which are very easy to use compared to MuleSoft. The ease of deployment is a distinct feature when compared to Tipco, MuleSoft, or any other integration tool. The delivery time is drastically reduced, allowing changes to be made immediately and demonstrated.

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

10%

Manufacturing Company

University

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	34

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

What needs improvement with Workato?

In Workato, there are some limitations regarding very high transactional data in file formats. For instance, we have a 90-minute job timeout, and queues larger than 10,000 size will be purged. Addi...

What is your primary use case for Workato?

The usual use cases for Workato include real-time data processing from either SFTP or SAS, and we have implemented multiple use cases for our clients in the past 3.5 years. For example, the employe...

What advice do you have for others considering Workato?

I have been working with clients for Workato implementation, focusing on consulting and implementing solutions for their business needs. We automate basic workflows and handle various complexities ...

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Product Reports

Download ServiceNow Now Platform product report

ServiceNow Now Platform

January 2026

Download Workato product report

January 2026

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Named a Leader in iPaaS for Dynamic Integrations by Forrester, Workato is a modern automation and integration platform. With its enterprise-grade capabilities, you can seamlessly integrate and orchestrate workflow automation across cloud and on-premise applications, files and databases without coding.

The Workato team comes from a deep background in building integration products and will continue to expand and change the automation and integration space.

Start your 30-day free trial here.

Sample Customers

experian, beachbody, health partners

Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute