ServiceNow IT Operations Management vs SolarWinds AppOptics comparison

Why PeerSpot?

ServiceNow and SolarWinds are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #15 with an average rating of 8.1, while SolarWinds is ranked #62. ServiceNow holds a 1.1% mindshare in IM, compared to SolarWinds’s 0.8% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,291 Views
4,367 Comparison Views

95% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

4,474 Views
2,282 Comparison Views

80% willing to recommend

ServiceNow IT Operations Ma...

SolarWinds AppOptics

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

SolarWinds AppOptics and ServiceNow IT Operations Management are competing in the IT management space. ServiceNow IT Operations Management seems to have the upper hand based on features and capabilities, while SolarWinds AppOptics has advantages in pricing and support.

Features: SolarWinds AppOptics facilitates comprehensive performance management with end-to-end monitoring and real-time analytics. It offers intuitive dashboards and an easy-to-understand interface tailored for quick insights. ServiceNow IT Operations Management provides robust automation capabilities, deeply integrates with the ServiceNow ecosystem, and supports diverse operational workflows through powerful orchestration tools.

Room for Improvement: SolarWinds AppOptics could enhance its automation capabilities and improve integration options across multiple platforms. Increasing customization for reporting and expanding ecosystem interoperability are additional areas to address. ServiceNow IT Operations Management may benefit from streamlining deployment processes and offering more competitive pricing structures. Users have noted challenges with the learning curve, indicating a need for more streamlined training resources.

Ease of Deployment and Customer Service: SolarWinds AppOptics is recognized for straightforward deployment and reliable customer service, making it suitable for simpler implementations. ServiceNow IT Operations Management involves a more complex deployment process but fits well into existing ServiceNow frameworks, requiring more initial setup time.

Pricing and ROI: SolarWinds AppOptics is noted for its competitive setup costs and a favorable ROI with pricing models appealing to budget-conscious tech buyers. ServiceNow IT Operations Management often involves higher initial investments, potentially offering superior returns when its full capabilities are leveraged, although initial costs may deter some buyers.

To learn more, read our detailed ServiceNow IT Operations Management vs. SolarWinds AppOptics Report (Updated: September 2026).

Buyer's Guide

ServiceNow IT Operations Management vs. SolarWinds AppOptics

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

SolarWinds AppOptics

Ranking in IT Infrastructure Monitoring

62nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (56th), Cloud Monitoring Software (44th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
SolarWinds AppOptics	0.8%
Other	98.1%

IT Infrastructure Monitoring

Featured Reviews

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."

"It is a product that is familiar for a lot of users."

"It's easy to set up."

"The solution allows you to subscribe to the all required ITSM modules, asset discovery and service mapping on a single platform, its guided setup provides easy implementation process and I found these features most valuable."

"I like the solution mostly for CMDB discovery."

"The main and best thing about ServiceNow IT Operations Management is that it helps to organize user management tickets in an organized form."

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."

More ServiceNow IT Operations Management pros

"Customer service is exceptional, as they are very much in tune with our service needs and are always in contact for both enhancement requests and overall satisfaction."

"With minimal effort on our part, TraceView provides extraordinary visibility into the requests that flow through our SOA applications."

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"I have found the most valuable feature is application performance management."

"It's a solid application."

"The product has a great dashboard."

"The reporting of the solution is very good."

"The sum solution, NTA, and DPA."

More SolarWinds AppOptics pros

Cons

"The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our company."

"I believe that technical support could improve a bit. I would rate it a six."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"If you are new to using the solution, you will find the setup complex."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

More ServiceNow IT Operations Management cons

"We had a stability issue with a portion of the installation (Sequencer) when it was first introduced and have chosen not to install that specific function."

"I would like to see more integration with other tools that are available on the market."

"Does not perform traditional SNMP/CLI/NetFlow/WMI etc monitoring."

"The solution should be more user-friendly."

"I'd like to see the ability to use other internal instrumented applications as filters in the overview/aggregation screen."

"Because of its inability to monitor mobile solutions, I would rate this solution as a seven out of ten."

"The support is not too bad, but also not very good—it's quite standard."

"The integration with Unix services should be a bit more straightforward."

More SolarWinds AppOptics cons

Pricing and Cost Advice

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"It has different subscription models."

"The solution offers yearly licenses and a subscription model for add-on features."

"There are additional costs, you have to pay more for everything."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

More ServiceNow IT Operations Management pricing and cost advice

"I believe the current licensing cost is reasonable."

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Construction Company

13%

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

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What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

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Comparisons

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Compared 4% of the time

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IBM Turbonomic vs ServiceNow IT Operations Management

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Compared 9% of the time

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Compared 7% of the time

Zabbix vs SolarWinds AppOptics

Compared 6% of the time

Dynatrace vs SolarWinds AppOptics

Compared 6% of the time

Splunk AppDynamics vs SolarWinds AppOptics

Compared 4% of the time

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Product Reports

Buyer's Guide

ServiceNow IT Operations Management

September 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2026

Download SolarWinds AppOptics product report

Also Known As

ServiceNow ITOM

AppOptics, SolarWinds TraceView, Librato

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

SolarWinds AppOptics offers powerful network performance monitoring and application insights, aiding enterprises in optimizing operations.

SolarWinds AppOptics provides comprehensive tools for network and application performance management. This platform enhances real-time monitoring capabilities, offering topology discovery and hop-by-hop performance analysis. With a focus on minimal configuration, users gain extraordinary visibility into service-oriented architecture applications and are equipped to identify performance issues efficiently. The dashboard's integration capabilities streamline application performance data, empowering organizations with robust reporting features. The deployment is popularly on-premises, yet improvements are desired in pricing strategy and integrations with existing tools.

What are the important features of SolarWinds AppOptics?

Topology Discovery: Facilitates understanding of network structure and connections.
Real-Time Monitoring: Delivers current data to monitor system performance live.
Heat Maps: Provides visual insights into network traffic patterns and performance metrics.
Pathview Monitoring: Enables tracking and evaluation of network performance per segment.
Integration Capabilities: Supports metrics integration for comprehensive system monitoring.

What benefits and ROI should users expect?

Efficiency in Issue Resolution: Swift identification of network bottlenecks and performance issues.
Enhanced Reporting: In-depth reports facilitating data-driven decisions.
Increased Visibility: Comprehensive insights into application and network activities.
Minimal Configuration: Quick setup enabling immediate utility and productivity.

SolarWinds AppOptics is widely used in network operations within enterprises, also extending to server and application monitoring. Deployed to track servers and network devices, it aids in analyzation of logs and data across environments, and is essential for service management. Specific industries benefit from detailed deployment inventory and management portfolios enabled by AppOptics.

SolarWinds

Sample Customers

servicenow, TransAlta, NATS, Symantec

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

ServiceNow IT Operations Management vs. SolarWinds AppOptics

September 2026

Free Report: ServiceNow IT Operations Management vs. SolarWinds AppOptics

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