SolarWinds AppOptics and ServiceNow IT Operations Management are competing in the IT management space. ServiceNow IT Operations Management seems to have the upper hand based on features and capabilities, while SolarWinds AppOptics has advantages in pricing and support.
Features: SolarWinds AppOptics facilitates comprehensive performance management with end-to-end monitoring and real-time analytics. It offers intuitive dashboards and an easy-to-understand interface tailored for quick insights. ServiceNow IT Operations Management provides robust automation capabilities, deeply integrates with the ServiceNow ecosystem, and supports diverse operational workflows through powerful orchestration tools.
Room for Improvement: SolarWinds AppOptics could enhance its automation capabilities and improve integration options across multiple platforms. Increasing customization for reporting and expanding ecosystem interoperability are additional areas to address. ServiceNow IT Operations Management may benefit from streamlining deployment processes and offering more competitive pricing structures. Users have noted challenges with the learning curve, indicating a need for more streamlined training resources.
Ease of Deployment and Customer Service: SolarWinds AppOptics is recognized for straightforward deployment and reliable customer service, making it suitable for simpler implementations. ServiceNow IT Operations Management involves a more complex deployment process but fits well into existing ServiceNow frameworks, requiring more initial setup time.
Pricing and ROI: SolarWinds AppOptics is noted for its competitive setup costs and a favorable ROI with pricing models appealing to budget-conscious tech buyers. ServiceNow IT Operations Management often involves higher initial investments, potentially offering superior returns when its full capabilities are leveraged, although initial costs may deter some buyers.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| SolarWinds AppOptics | 0.5% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 2 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems.
Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users
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