We performed a comparison between ServiceNow IT Operations Management and SolarWinds AppOptics based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is flexible. You can tune it, more or less, as you want."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The solution is very capable and user friendly."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the solution due to the fact that it's scalable."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"Has service mapping, impact management, metric intelligence and health of analytics."
"Technical support is always live and they're supportive."
"The reporting of the solution is very good."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"I have found the most valuable feature is application performance management."
"The sum solution, NTA, and DPA."
"The product has a great dashboard."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Service mapping is pretty limited."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"It should have better integrations with other solutions."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
"The solution should be more user-friendly."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"The integration with Unix services should be a bit more straightforward."
"AppOptics would benefit from having a much more centralized view."
"I would like to see more integration with other tools that are available on the market."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while SolarWinds AppOptics is ranked 49th in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds AppOptics is rated 7.8. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds AppOptics writes "Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds AppOptics is most compared with Dynatrace, SolarWinds Server and Application Monitor, Zabbix and New Relic. See our ServiceNow IT Operations Management vs. SolarWinds AppOptics report.
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