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ServiceNow Discovery vs SolarWinds Pingdom comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
633
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
SolarWinds Pingdom
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (68th)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.1%
ServiceNow12.5%
Freshservice5.3%
Other79.1%
IT Asset Management
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Pingdom0.6%
Dynatrace5.3%
Datadog4.6%
Other89.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
reviewer1960119 - PeerSpot reviewer
Operational Lead at a government with 1,001-5,000 employees
The user-friendly GUI and notifications are valuable features
One valuable feature is real user monitoring. On-time pin-screen monitoring gives instant alerts, root cause analysis and reporting. I also value the reports integrating with our modules. The user-friendly GUI and notifications are valuable features. Once you set the threshold on your environment, it feels very real-time. It is easy to use, create and maintain the windows. You can also take notes. It's difficult to take a website down if there's spam security in the Pingdom.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are a lot of savings in terms of effort and time as well as costs."
"A process that used to take seven to ten days has now been reduced to half an hour."
"This solution has decreased the time that our employees spend on manual processes."
"When considering all the facts, this is one of the most user-friendly RPA tools that I have worked with."
"Automate Anywhere can just mimic what a human does."
"Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me."
"Bot Insights is neatly integrated into the platform, which enables us to develop rapidly and train the learning instances using pre-defined domains over the purchase orders, forms, and invoices that need to be processed."
"Bot Runner - The Bot Runner is the machine where you run the bot. You could have multiple bots running in parallel. You only need the Run License to run the bots. The bots report back the execution logs/pass/fail status back to the control room."
"ServiceNow Discovery works better than other products I've used."
"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The product provides great scalability features."
"The initial setup is pretty straightforward."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"The initial setup is pretty easy."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The most valuable features are monitoring and reporting."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"One valuable feature is real user monitoring."
"Overall, this is a very good product and one that I recommend."
"Once you set the threshold on your environment, it feels very real-time"
"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
 

Cons

"The data migration could be better."
"If we are going through the high availability in the IQ Bot setup, it's a bit complex."
"I would like more with OCR and data capture. We are partnering with IBM to help bridge this gap, but Automation Anywhere should continue to expand on their product line and provide these capabilities, as well."
"It should be easier to use."
"The areas for room for improvement are always going to be around experience, making it even easier to get engaged, and get started. Because lowering that threshold to get started is what enables an additional set of problems to be solved."
"We have a new feature share in Automation Anywhere, but it does not migrate automatically from the previous version to the new one."
"Replacing the list of search options with voice commands for each item would be great."
"There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input."
"Application discovery could be improved. Right now, ServiceNow needs to be coupled with another solution in order to verify the information."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"The solution should improve the classes of discovery assets to disregard more junk data."
"The product could improve some of the visualization and architecture setups."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"I would like to see better integration with other products."
"Some of the functions could improve by making them easier."
"I would like to see better integration with other products."
"Technical support could use some improvement."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
 

Pricing and Cost Advice

"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."
"If you are looking into Automation Anywhere, get the Community Edition and play with it."
"I am not involved in the pricing, but based on what I hear from our central RPA team, it is not very expensive; it is also not cheap. Its price is in the midrange."
"It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly. If they can make it a little more cost-effective or bundle packages a little bit more, that would be beneficial."
"The licensing fees are approximately $10,000 USD for between five and ten users."
"If it is saving FTE and Generating a good ROI then it is Worth Investing."
"We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases."
"There is an annual subscription for Automation Anywhere."
"The price could be better. It's a bit on the pricey side."
"The solution is very expensive."
"This is expensive, but it meets our needs."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"The product pricing is fair and reasonable for the value it provides."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"The license was paid yearly and included technical support."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"This price of this solution is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
8%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
Construction Company
14%
Financial Services Firm
12%
Government
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business150
Midsize Enterprise82
Large Enterprise532
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...
What is your primary use case for ServiceNow Discovery?
I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a V...
Ask a question
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
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Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.
896,692 professionals have used our research since 2012.