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ServiceNow Discovery vs SolarWinds Pingdom comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
IT Asset Management (3rd), Server Monitoring (2nd), Cloud Resource Discovery Services (1st)
SolarWinds Pingdom
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (65th)
 

Mindshare comparison

ServiceNow Discovery and SolarWinds Pingdom aren’t in the same category and serve different purposes. ServiceNow Discovery is designed for IT Asset Management and holds a mindshare of 5.4%, up 4.4% compared to last year.
SolarWinds Pingdom, on the other hand, focuses on Application Performance Monitoring (APM) and Observability, holds 0.3% mindshare, up 0.3% since last year.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
ServiceNow Discovery5.4%
ServiceNow19.3%
Lansweeper9.9%
Other65.4%
IT Asset Management
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
SolarWinds Pingdom0.3%
Dynatrace8.9%
Datadog7.4%
Other83.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…
Jay Vekaria - PeerSpot reviewer
High performance, quick setup, but lacking ease of use
Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"I am impressed with the tool's incident problem change management."
"I find that the Discovery and scripting features are the most useful."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"ServiceNow Discovery works better than other products I've used."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"It's a single system of record and it captures the relationships."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"The most valuable features are monitoring and reporting."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"Once you set the threshold on your environment, it feels very real-time"
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
 

Cons

"Without improvement in the patters, applications can't be discovered"
"The solution should improve the classes of discovery assets to disregard more junk data."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."
"Technical support has not been helpful when we have come across problems."
"It is one of the most costly applications in terms of subscription costs."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"I would like to see better integration with other products."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
"Some of the functions could improve by making them easier."
 

Pricing and Cost Advice

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."
"This is expensive, but it meets our needs."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"The product is not cheap."
"It's on a yearly basis. We renew our contract for three years at a time."
"This solution is a paid option within the ServiceNow framework."
"The product pricing is fair and reasonable for the value it provides."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"This price of this solution is reasonable."
"The license was paid yearly and included technical support."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Healthcare Company
8%
Manufacturing Company
7%
Computer Software Company
13%
Government
11%
Financial Services Firm
11%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise23
No data available
 

Questions from the Community

What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The pricing information for ServiceNow Discovery was requested but not provided.
What needs improvement with ServiceNow Discovery?
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
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Overview

 

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.
872,008 professionals have used our research since 2012.