"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The initial setup is pretty easy."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It's a single system of record and it captures the relationships."
"I find that the Discovery and scripting features are the most useful."
"The biggest advantage of ServiceNow is the value that it brings."
"The process involving the original setup of the solution is excellent."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"The most valuable features are monitoring and reporting."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Technical support has not been helpful when we have come across problems."
"Without improvement in the patters, applications can't be discovered"
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"Technical support could use some improvement."
"I would like to see better integration with other products."
Earn 20 points
ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews while SolarWinds Pingdom is ranked 36th in Application Performance Management (APM) with 2 reviews. ServiceNow Discovery is rated 8.2, while SolarWinds Pingdom is rated 8.0. The top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". On the other hand, the top reviewer of SolarWinds Pingdom writes "Good network monitoring and alerting to potential problems". ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, Tanium, SolarWinds Server and Application Monitor and AWS Cloud Map, whereas SolarWinds Pingdom is most compared with Azure Monitor, Zabbix, Splunk and New Relic APM. See our ServiceNow Discovery vs. SolarWinds Pingdom report.
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