ServiceNow Discovery vs SolarWinds Pingdom comparison

The compared ServiceNow and SolarWinds solutions aren't in the same category. ServiceNow is ranked #9 in IAM , with an average rating of 7.8, and holds a 3.1% mindshare in the category. SolarWinds is ranked #68 in APM , and holds a 0.6% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between ServiceNow Discovery and SolarWinds Pingdom based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow Discovery vs. SolarWinds Pingdom Report (Updated: September 2020).

Buyer's Guide

ServiceNow Discovery vs. SolarWinds Pingdom

September 2020

Download the complete report

Helped 896,692 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	3.1%
ServiceNow	12.5%
Freshservice	5.3%
Other	79.1%

IT Asset Management

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
SolarWinds Pingdom	0.6%
Dynatrace	5.3%
Datadog	4.6%
Other	89.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Read full review

reviewer1960119

Operational Lead at a government with 1,001-5,000 employees

The user-friendly GUI and notifications are valuable features

One valuable feature is real user monitoring. On-time pin-screen monitoring gives instant alerts, root cause analysis and reporting. I also value the reports integrating with our modules. The user-friendly GUI and notifications are valuable features. Once you set the threshold on your environment, it feels very real-time. It is easy to use, create and maintain the windows. You can also take notes. It's difficult to take a website down if there's spam security in the Pingdom.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features of Automation Anywhere are quite impressive; one aspect I particularly appreciate is the integration of AI, which has reached a mature level in its capability for agentic processes, greatly enhancing product usability and enabling adaptation to complex use cases."

"I find the terminal emulator feature very valuable, particularly in how it interacts with IBM mainframe automation."

"The most valuable feature of our solution is the cognitive computing because that is coming onto stream a lot faster than you would think. What used to be in the middle of, "Can this be done or not?", is becoming, "It can be done." We are getting some incredible straight through processing rates with AR around healthcare and financial services."

"AI governance is very important in my company, and we are implementing it now."

"The capacity to use Automation Anywhere in the cloud is the most valuable feature."

"When considering all the facts, this is one of the most user-friendly RPA tools that I have worked with."

"Automation Anywhere has and continues to help us deliver multiple complex and very complex use cases in record time."

"The Automation Anywhere University is a good tool. It goes topic-by-topic with real-time examples."

More Automation Anywhere pros

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"It's a single system of record and it captures the relationships."

"The initial setup is pretty straightforward."

"The solution is straightforward to set up, it is stable, we can scale the solution, and the solution is user-friendly."

"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."

"The service management and operations management modules are valuable."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

More ServiceNow Discovery pros

"Once you set the threshold on your environment, it feels very real-time"

"One valuable feature is real user monitoring."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"The most valuable features are monitoring and reporting."

"Overall, this is a very good product and one that I recommend."

"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."

Cons

"When a bot is in production, sometimes the keystrokes will not work. I am not sure why, and we have tried to contact technical support."

"Automation Anywhere can be improved by integrating self-correction capabilities into the bots, particularly as we develop RPA, where changes in environment paths require additional redeveloping efforts."

"Automation Anywhere should add a couple of commands which will help most developers not to always use a script, a good example is in String operations."

"The scheduling is a little difficult at times. Rather than setting up individual instances, it would be really nice if we had the ability to set repetitive jobs easily. Right now, if you want a job to run every 15 minutes, you have to schedule it a lot of times. I'd rather have the ability to just say 'run every 15 minutes.'"

"New versions keep coming up. The challenge for us is to have the downtime to do the migrations. This could be improved upon. We would like fewer version changes and upgrades happening to the application. While the downtime is not that much, depending on the business processes, there are times few critical processes are running on a daily or hourly basis. We would expect the downtime to be even less for them."

"I feel the cost of licensing is very high for the A2019 version."

"I would like more integration into the entire Microsoft Suite of products, not just Excel. Companies use all of Microsoft products at the same time, and being good at just one Microsoft tool is a limiting factor. Being able to use Microsoft Excel, Access, and Outlook together and have them integrated (as standard) into the tool would be very useful, especially when you go into attended automation."

"I think it is a little bit of an ongoing struggle, because we don't deal with the infrastructure. We have a separate infrastructure team that sorts all that out, so sometimes there are communication issues just trying to get our internal IT team onboard to run through the installs and that sort of thing."

More Automation Anywhere cons

"ServiceNow Discovery is not the cheapest solution, and the pricing model is based on discovered nodes, so if you discover a lot, it becomes expensive."

"It's an expensive platform."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"Technical support has not been helpful when we have come across problems."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

More ServiceNow Discovery cons

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Some of the functions could improve by making them easier."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"I would like to see better integration with other products."

"Technical support could use some improvement."

"I would like to see better integration with other products."

Pricing and Cost Advice

"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."

"It is not cheap, with costs ranging between 700 to 800 dollars per month. While Power Automate is cheaper at 15 dollars per month, Automation Anywhere offers superior features, user-friendliness, and smoothness."

"The enterprise version is expensive for small businesses and individual users."

"The licensing cost for Automation Anywhere is high."

"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."

"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."

"It's cheaper than other similar solutions."

"The pricing model can be a bit more flexible."

More Automation Anywhere pricing and cost advice

"It is an expensive product with a price that depends on the models that you wish to purchase."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"The pricing is determined based on the CIs."

"If the product is not deployed properly, it can be very expensive."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

More ServiceNow Discovery pricing and cost advice

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

896,692 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

Construction Company

Computer Software Company

Financial Services Firm

13%

Manufacturing Company

Computer Software Company

Healthcare Company

Construction Company

14%

Financial Services Firm

12%

Government

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	150
Midsize Enterprise	82
Large Enterprise	532

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	24

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

See all answers

What needs improvement with ServiceNow Discovery?

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...

See all answers

What is your primary use case for ServiceNow Discovery?

I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a V...

See all answers

Ask a question

Earn 20 points

Comparisons

UiPath Platform vs Automation Anywhere

Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Tanium vs ServiceNow Discovery

Compared 10% of the time

Lansweeper vs ServiceNow Discovery

Compared 8% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Catchpoint vs SolarWinds Pingdom

Compared 11% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 11% of the time

Azure Monitor vs SolarWinds Pingdom

Compared 11% of the time

OpenText Real User Monitoring vs SolarWinds Pingdom

Compared 10% of the time

Prometheus-AI Platform vs SolarWinds Pingdom

Compared 8% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

Automation Anywhere

May 2026

Download Automation Anywhere product report

Buyer's Guide

ServiceNow Discovery

May 2026

Download ServiceNow Discovery product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

May 2026

Download SolarWinds Pingdom product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

ServiceNow

Demo not available

SolarWinds

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

SolarWinds Pingdom provides comprehensive network and real user monitoring with quick alerts and robust reporting, ensuring efficient website functionality and performance management for Managed Service Providers.

SolarWinds Pingdom aids in network monitoring, security testing, and application response times. It offers page speed optimization and user-friendly GUI, integrating reports for enhanced functionality. Providers rely on its instant alerts and easy interface for efficient performance management. Challenges include integration with management tools and inconsistencies in ping status, with room for improvement in support and graphical user interface. Despite these areas, its metrics tracking and security features such as spam protection ensure a robust service.

What are the standout features of SolarWinds Pingdom?

Network and Real User Monitoring: Monitors network performance and end-user experience effectively.
Instant Alerts: Provides quick notifications for device issues and performance anomalies.
Root Cause Analysis: Identifies underlying issues affecting performance efficiently.
Reporting and Bandwidth Updates: Generates comprehensive reports with bandwidth utilization.
User-Friendly Interface: Offers an intuitive GUI for seamless navigation.

What benefits and ROI should users expect?

Efficiency: Quick notifications ensure timely management and resolution.
Reliability: Metrics tracking and security features add reliability to services.
Usability: Easy integration with reports enhances functionality.
Scalability: Paid versions offer enhanced capabilities for expanding needs.

Managed Service Providers extensively use SolarWinds Pingdom for network monitoring and application response testing, ensuring seamless website functionality. By entering website details for regular checks, they maintain functionality with 200 response codes, benefiting from scalable capabilities through paid plans.

SolarWinds

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

York, National Grid, DXC Technology, experian, BEACHBODY

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

ServiceNow Discovery vs. SolarWinds Pingdom

September 2020

Free Report: ServiceNow Discovery vs. SolarWinds Pingdom

Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.

DOWNLOAD NOW

896,692 professionals have used our research since 2012.

See our ServiceNow Discovery vs. SolarWinds Pingdom report.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.