ServiceNow Discovery vs SolarWinds Pingdom comparison

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."

"I am impressed with the tool's incident problem change management."

"This is one of the best tools for organizations looking for a tool with agentless applications."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."

"When my team starting any project or learning a new environment, we always implement ServiceNow Discovery which can be used along with other products."

"The most valuable features are monitoring and reporting."

"Overall, this is a very good product and one that I recommend."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"Once you set the threshold on your environment, it feels very real-time"

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"One valuable feature is real user monitoring."

"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."

"Improvements could include implementing chatbots to simplify ticket creation."

"They can expand on the plugins for some of the other tools."

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"It's an expensive platform."

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Technical support could use some improvement."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"I would like to see better integration with other products."

"I would like to see better integration with other products."

"Some of the functions could improve by making them easier."

"It is not recommended for smaller companies because of the price."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"The solution is not inexpensive so pricing is rated a three out of ten."

"It's on a yearly basis. We renew our contract for three years at a time."

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."