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ServiceNow Discovery vs SolarWinds Pingdom comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
633
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Server Monitoring (7th), Cloud Resource Discovery Services (1st)
SolarWinds Pingdom
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (67th)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.5%
ServiceNow12.9%
Freshservice5.4%
Other78.2%
IT Asset Management
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Pingdom0.6%
Dynatrace5.5%
Datadog4.7%
Other89.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
Jay Vekaria - PeerSpot reviewer
Linux System Administrator at Ergode
High performance, quick setup, but lacking ease of use
Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere is stellar and the pre-built bots on the bot store help reduce the development time and effort. The IQ Bot solution can read from scanned images and documents which has hugely benefited the mortgage processing team."
"RPA platform with a good accuracy rate, variable management, and OCR feature. It has a straightforward setup."
"The graphical user interface (GUI) is very useful, since I don't know any coding languages. I have been able to be a developer with Automation Anywhere without knowing the technical background. I am a business user, and not needing the technical knowledge to use the system has been useful for me."
"Our bots have automated time consuming tasks and completely freed up one person to do real work."
"The UI is very user-friendly, even for someone who doesn't have much coding knowledge."
"By automating those processes we achieved high ROI, great customer satisfaction, better STP, reduced manual work, reduced processing time, high accuracy, and 24/7 working capacity with the AA bots."
"The tool is now more stable, with more opportunities and new commands, like recording for the UI or advanced Excel features."
"Automation Anywhere is very easy to use; it's a low-code platform that a person who doesn't have any technical knowledge can use."
"ServiceNow Discovery is a platform that provides full IT infrastructure services, and it's very good for any organization, but that still depends on company requirements, so you need to evaluate those requirements first."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"When my team starting any project or learning a new environment, we always implement ServiceNow Discovery which can be used along with other products."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"One valuable feature is real user monitoring."
"The most valuable features are monitoring and reporting."
"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"Overall, this is a very good product and one that I recommend."
"Once you set the threshold on your environment, it feels very real-time"
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
 

Cons

"There are improvements needed in error handling processes, as currently, they rely on start and end error commands."
"We have had so many stability issues."
"One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string."
"I would like to see extensive OCR capabilities in the next release."
"The enterprise version is expensive for small businesses and individual users, which can pose a challenge."
"Citrix is only in the development stage. Automation Anywhere could put some time into improving this more."
"We will be running error handling for 8,000 process and the system will fail."
"Triggers work in the attended mode on Automation Anywhere. I would love it if we could use triggers in the unattended mode too. This way we can use the feature more in our IT sector. E.g., when any service or folder is accessed by unauthorized person, we want to be able to get an immediate trigger, even on "out of office", this would be helpful for my organization."
"ServiceNow Discovery should improve its cloud capabilities."
"Application discovery could be improved. Right now, ServiceNow needs to be coupled with another solution in order to verify the information."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"They can expand on the plugins for some of the other tools."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Some of the functions could improve by making them easier."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"I would like to see better integration with other products."
"Technical support could use some improvement."
"I would like to see better integration with other products."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
 

Pricing and Cost Advice

"I think the solution's pricing is reasonable."
"Automation Anywhere is reasonably priced because it can sustain us for a long period."
"It saves me around $100,000 a year."
"It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good."
"Because it reduced the time duration of our processes, our costs went down."
"Automation Anywhere University is pretty good. They make it available free for everyone."
"Automation Anywhere is expensive, making it suitable only for enterprise organizations."
"The pricing for Automation Anywhere is reasonable."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"The solution is not inexpensive so pricing is rated a three out of ten."
"If the product is not deployed properly, it can be very expensive."
"The solution is very expensive."
"It is not recommended for smaller companies because of the price."
"It's on a yearly basis. We renew our contract for three years at a time."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"The license was paid yearly and included technical support."
"This price of this solution is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
7%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
Construction Company
14%
Financial Services Firm
12%
Government
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business150
Midsize Enterprise82
Large Enterprise531
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...
What is your primary use case for ServiceNow Discovery?
I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a V...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
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Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.
896,467 professionals have used our research since 2012.