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ServiceNow Discovery vs SolarWinds Pingdom comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
633
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Server Monitoring (7th), Cloud Resource Discovery Services (1st)
SolarWinds Pingdom
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (67th)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.5%
ServiceNow12.9%
Freshservice5.4%
Other78.2%
IT Asset Management
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Pingdom0.6%
Dynatrace5.5%
Datadog4.7%
Other89.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
Jay Vekaria - PeerSpot reviewer
Linux System Administrator at Ergode
High performance, quick setup, but lacking ease of use
Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the SAP application and the DLLs that Automation Anywhere provides. These DLLs help automate the SAP application."
"It has helped us a lot with our digitized work, and we have automated a lot of the bank's processes."
"Before Automation Anywhere, the insurance companies used to transfer data manually from one app to another, but after introducing them to automation the speed and accuracy have been outstanding."
"This solution is valuable because it can automate tasks which would otherwise be left for us to process manually."
"The data capture feature is very valuable. I know there are also some elements where you have to be able to incorporate AI, but I haven't gotten to that level yet."
"Overall, we've saved a lot of time, as there's a recent process that we automated which saves around 200 to 300 hours each month, depending on the number of accounts that come in."
"Automation Anywhere's most valuable features include its end-to-end capabilities within a single platform. It offers desktop automation, unattended automation, a recorder for tasks, and advanced IDP capability, which means that I can handle everything from basic cutting and pasting to advanced use cases. With Automation Anywhere, I don't need multiple other tools to automate end-to-end processes. I only need one additional chatbot tool, assuming conversational AI is part of the solution. If I don't have chatbots, all the capabilities are built into the platform."
"Overall, I would rate Automation Anywhere a nine out of ten."
"The biggest advantage of ServiceNow is the value that it brings."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"I am impressed with the tool's incident problem change management."
"It has given us an understanding of each layer from a server application."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The solution is stable and reliable."
"The security is a major part of the solution and customers look for the best security."
"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"Overall, this is a very good product and one that I recommend."
"One valuable feature is real user monitoring."
"The most valuable features are monitoring and reporting."
"Once you set the threshold on your environment, it feels very real-time"
 

Cons

"We would like to be able to directly implement automation for Word documents and XML."
"There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult."
"There are some business areas for which this tool is not capable of doing, such as in the areas of graphically-based input."
"Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller."
"I'd like to see the OCR feature be perfected. Today we get an accuracy ratio from OCR of around 40 percent to 50 percent only."
"I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual."
"Automation Anywhere could improve its integration with Python and other programming languages."
"They can further improve the AI. It is already at a certain level, but it can be improved."
"The product could improve some of the visualization and architecture setups."
"Technical support has not been helpful when we have come across problems."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"Technical support has not been helpful when we have come across problems. They take too long to respond and then don't provide helpful information."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"The solution is too high priced."
"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"Technical support could use some improvement."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Some of the functions could improve by making them easier."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"I would like to see better integration with other products."
"I would like to see better integration with other products."
"Technical support could use some improvement."
 

Pricing and Cost Advice

"Whatever investment, licensing, and resource costs together are put in for development and delivery, we are still at an ROI of 250 percent."
"It is reasonable, but it can always be a little bit cheaper."
"Our pricing a year ago was $600 per license."
"Price is where I'm least satisfied. Other vendors are more willing to offer discounts."
"On a yearly basis, our licensing costs are about $80,000. There are no additional costs beyond the standard licensing fees."
"It is affordable for us."
"The setup cost depends on multiple factors, so you need to get details before choosing."
"The licensing needs to be made simpler or shortened."
"The solution is not inexpensive so pricing is rated a three out of ten."
"The product pricing is fair and reasonable for the value it provides."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"The product is not cheap."
"The price could be better. It's a bit on the pricey side."
"It's on a yearly basis. We renew our contract for three years at a time."
"If the product is not deployed properly, it can be very expensive."
"The license was paid yearly and included technical support."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"This price of this solution is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
7%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
Construction Company
14%
Financial Services Firm
12%
Government
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business150
Midsize Enterprise82
Large Enterprise531
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the c...
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
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Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.
896,387 professionals have used our research since 2012.