ServiceNow Discovery vs SolarWinds Pingdom comparison

The compared ServiceNow and SolarWinds solutions aren't in the same category. ServiceNow is ranked #6 in IAM , with an average rating of 8.0, and holds a 4.4% mindshare in the category. SolarWinds is ranked #64 in APM , and holds a 0.5% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,627 Comparison Views

97% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

799 Views
727 Comparison Views

75% willing to recommend

ServiceNow Discovery

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow Discovery and SolarWinds Pingdom based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow Discovery vs. SolarWinds Pingdom Report (Updated: September 2020).

Buyer's Guide

ServiceNow Discovery vs. SolarWinds Pingdom

September 2020

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Helped 881,346 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Server Monitoring (5th), Cloud Resource Discovery Services (1st)

SolarWinds Pingdom

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (64th)

Mindshare comparison

ServiceNow Discovery and SolarWinds Pingdom aren’t in the same category and serve different purposes. ServiceNow Discovery is designed for IT Asset Management and holds a mindshare of 4.4%, down 5.4% compared to last year.
SolarWinds Pingdom, on the other hand, focuses on Application Performance Monitoring (APM) and Observability, holds 0.5% mindshare, up 0.2% since last year.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	4.4%
ServiceNow	13.8%
Lansweeper	6.6%
Other	75.19999999999999%

IT Asset Management

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
SolarWinds Pingdom	0.5%
Dynatrace	6.3%
Datadog	5.3%
Other	87.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"They have a very good network in the infrastructure of Discovery."

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"This solution provides excellent insights."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"It does a good job of collecting the data that's necessary for data centers, and IT's operations."

More ServiceNow Discovery pros

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"The most valuable features are monitoring and reporting."

"Once you set the threshold on your environment, it feels very real-time"

Cons

"It creates quite a bit of duplication, so that needs to be fixed."

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"The solution is too high priced."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"Without improvement in the patters, applications can't be discovered"

More ServiceNow Discovery cons

"Some of the functions could improve by making them easier."

"I would like to see better integration with other products."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Technical support could use some improvement."

Pricing and Cost Advice

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"This is expensive, but it meets our needs."

"If the product is not deployed properly, it can be very expensive."

"The product is not cheap."

"It's on a yearly basis. We renew our contract for three years at a time."

More ServiceNow Discovery pricing and cost advice

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Financial Services Firm

11%

Educational Organization

10%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

No data available

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

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Comparisons

Tanium vs ServiceNow Discovery

Compared 16% of the time

Lansweeper vs ServiceNow Discovery

Compared 13% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

Flexera One vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Azure Monitor vs SolarWinds Pingdom

Compared 16% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 15% of the time

Zabbix vs SolarWinds Pingdom

Compared 11% of the time

Catchpoint vs SolarWinds Pingdom

Compared 10% of the time

Prometheus-AI Platform vs SolarWinds Pingdom

Compared 10% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Download SolarWinds Pingdom product report

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

ServiceNow Discovery vs. SolarWinds Pingdom

September 2020

Free Report: ServiceNow Discovery vs. SolarWinds Pingdom

Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.