No more typing reviews! Try our Samantha, our new voice AI agent.

ServiceNow Discovery vs SolarWinds Pingdom comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
633
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
SolarWinds Pingdom
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (68th)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.1%
ServiceNow12.5%
Freshservice5.3%
Other79.1%
IT Asset Management
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Pingdom0.6%
Dynatrace5.3%
Datadog4.6%
Other89.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
reviewer1960119 - PeerSpot reviewer
Operational Lead at a government with 1,001-5,000 employees
The user-friendly GUI and notifications are valuable features
One valuable feature is real user monitoring. On-time pin-screen monitoring gives instant alerts, root cause analysis and reporting. I also value the reports integrating with our modules. The user-friendly GUI and notifications are valuable features. Once you set the threshold on your environment, it feels very real-time. It is easy to use, create and maintain the windows. You can also take notes. It's difficult to take a website down if there's spam security in the Pingdom.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I appreciate the most about Automation Anywhere is that the end-user experience is superior to any of the other tools on the market that we've looked at."
"OCR, Image Recognition, Object Cloning, and PDF integration help us a lot."
"We have hundreds of cases a day. There were around two to three employees who were just moving a case from one state to another. This was a repetitive, tedious job, which was frustrating for the employees. It helps to have the bot doing this work now. We have immediately seen effects, so this is a good use for it."
"Automation Anywhere brings speed with accuracy; we are replacing a lot of manual work that our agents used to do, this has been automated now, and we get things done faster."
"We reduce the time that scientists spend on manual tasks and put them on more value-added work."
"It is quite strong in the unattended space."
"One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes."
"We have had a massive return on full-time employee resources that we have saved by just using Automation Anywhere."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"The initial setup is pretty straightforward."
"The process involving the original setup of the solution is excellent."
"ServiceNow Discovery comes in a bundle with everything, including CMDB, which makes it much easier to use."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"They have a very good network in the infrastructure of Discovery."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"One valuable feature is real user monitoring."
"Once you set the threshold on your environment, it feels very real-time"
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"Overall, this is a very good product and one that I recommend."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"The most valuable features are monitoring and reporting."
 

Cons

"I would wish for a greater focus on citizen development, which is a priority for our company."
"Automation Anywhere should improve its OCR command, as it's my observation that I have faced data loss or improper data being extracted."
"Having fewer connection instances would make it more secure, more simple to troubleshoot, and possibly more flexible with the type of applications in use."
"The technical support is mediocre. The support is sometimes really good, and sometimes it is really bad."
"Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities."
"The bot creation process is straightforward in some ways and complicated in others. You can get your initial stuff laid out really quick, but then putting in your exception handling is more time consuming."
"Some of the biggest improvements they can make are with the interface. It can be improved in terms of usability or searching for something. For example, icons are hard to find. Typically, you jump into the search box, but being able to go in and find things quickly with the eye could be very valuable."
"It would be useful to have some updates for the control room in terms of analytics."
"Application discovery could be improved. Right now, ServiceNow needs to be coupled with another solution in order to verify the information."
"They can expand on the plugins for some of the other tools."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"ServiceNow Discovery should improve its cloud capabilities."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution is too high priced."
"The patterns are the biggest area where improvement could be made."
"Technical support could use some improvement."
"Some of the functions could improve by making them easier."
"I would like to see better integration with other products."
"I would like to see better integration with other products."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
 

Pricing and Cost Advice

"Its price is competitive with all other products in the market."
"It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price."
"More than 40 to 50 percent of the IT budget will be for the cost of automation projects in the coming years since these projects enhance operations add value."
"Automation Anywhere is reasonably priced because it can sustain us for a long period."
"We have purchased licenses, but are trying to obtain more bot programmer licenses."
"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."
"The pricing model can be a bit more flexible."
"Licensing costs range from $50,000 to $200,000."
"It's on a yearly basis. We renew our contract for three years at a time."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"The solution is not inexpensive so pricing is rated a three out of ten."
"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."
"The product pricing is fair and reasonable for the value it provides."
"This solution is a paid option within the ServiceNow framework."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"This price of this solution is reasonable."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"The license was paid yearly and included technical support."
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
896,563 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
8%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
Construction Company
14%
Financial Services Firm
12%
Government
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business150
Midsize Enterprise82
Large Enterprise531
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...
What is your primary use case for ServiceNow Discovery?
I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a V...
Ask a question
Earn 20 points
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.
896,563 professionals have used our research since 2012.