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ServiceNow Discovery vs SolarWinds Pingdom comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
633
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
ServiceNow Discovery
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (9th), Server Monitoring (8th), Cloud Resource Discovery Services (1st)
SolarWinds Pingdom
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
Application Performance Monitoring (APM) and Observability (68th)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.1%
ServiceNow12.5%
Freshservice5.3%
Other79.1%
IT Asset Management
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
SolarWinds Pingdom0.6%
Dynatrace5.3%
Datadog4.6%
Other89.5%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
reviewer1960119 - PeerSpot reviewer
Operational Lead at a government with 1,001-5,000 employees
The user-friendly GUI and notifications are valuable features
One valuable feature is real user monitoring. On-time pin-screen monitoring gives instant alerts, root cause analysis and reporting. I also value the reports integrating with our modules. The user-friendly GUI and notifications are valuable features. Once you set the threshold on your environment, it feels very real-time. It is easy to use, create and maintain the windows. You can also take notes. It's difficult to take a website down if there's spam security in the Pingdom.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have hundreds of cases a day. There were around two to three employees who were just moving a case from one state to another. This was a repetitive, tedious job, which was frustrating for the employees. It helps to have the bot doing this work now. We have immediately seen effects, so this is a good use for it."
"Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots."
"The most valuable feature is the object cloning."
"IQ Bot is very helpful as it is easy to learn and implement and the data output accuracy is almost 90%."
"It is an easy product. It is easier and less complex than any other RPA tool in the market. It is a popular product."
"The stability of Automation Anywhere is not a concern when deployed on the cloud."
"Object cloning is one of the main features that are using. We are very happy with it. as It has enabled us to capture a lot of things on screen and use them."
"When this technology first came to market, I thought it was about robotic things, which we cannot do, however, when I started to learn about Automation Anywhere, it's completely different; it's a user friendly tool with drag and drop commands and a person just needs technical, logical thinking."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components."
"The process involving the original setup of the solution is excellent."
"ServiceNow Discovery comes in a bundle with everything, including CMDB, which makes it much easier to use."
"The solution is straightforward to set up, it is stable, we can scale the solution, and the solution is user-friendly."
"The value that they get from the product is good, and once you set it up, it is easily scalable with a large scope for automation and the product keeps expanding."
"ServiceNow Discovery is a platform that provides full IT infrastructure services, and it's very good for any organization, but that still depends on company requirements, so you need to evaluate those requirements first."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"The most valuable features are monitoring and reporting."
"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."
"Once you set the threshold on your environment, it feels very real-time"
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"One valuable feature is real user monitoring."
"Overall, this is a very good product and one that I recommend."
 

Cons

"We are still looking into some of its current capabilities, like IT Bot."
"We have used the technical support. I am quite unhappy with the support part."
"It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users."
"The stability of this solution depends on the processes, but I think that there is room for improvement in this regard."
"We are at an inflection point where we have automated so much that just keeping the lights on certainly takes 20% to 50% of the time, depending on the time of year. Being able to enable the stakeholders is one of my main focuses. If we are automating their process, I want them to continue owning that as much as possible. We are just expanding on the bot insights. From a security perspective, there have been some challenges for us getting our customers in there from a role-level security perspective and making sure that they have full access to the control room and their automation after it is automated."
"We have had a lot of issues using Automation Anywhere and find ourselves stuck."
"It should be easier to use."
"The IQ Bot has not yet succeeded in living up to its reputation due to its high cost, low ROI, and its inability to meet client requirements."
"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"They can expand on the plugins for some of the other tools."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools."
"Improvements could include implementing chatbots to simplify ticket creation."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It does create quite a few duplicate CIs, you need to monitor and clean them up."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"Some of the functions could improve by making them easier."
"I would like to see better integration with other products."
"Technical support could use some improvement."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
 

Pricing and Cost Advice

"The licensing cost of Automation Anywhere is better than UiPath and Blue Prism."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"It's cheapest among the competition, although bargaining is a must."
"When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal."
"The cost of Automation Anywhere is high in Turkey due to the weak economy."
"It has good licensing costs which are average for the market."
"We would like to use Citrix going forward. We use Bot Runners to scale up, and it gets to be expensive. Using Citrix, it can mitigate costs."
"This is expensive, but it meets our needs."
"It is not recommended for smaller companies because of the price."
"The price could be better. It's a bit on the pricey side."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"The product is not cheap."
"The product pricing is fair and reasonable for the value it provides."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"The license was paid yearly and included technical support."
"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."
"This price of this solution is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
9%
Construction Company
9%
Computer Software Company
8%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
Construction Company
14%
Financial Services Firm
12%
Government
8%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business150
Midsize Enterprise82
Large Enterprise532
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers...
What is your primary use case for ServiceNow Discovery?
I have utilized ServiceNow Discovery for cloud management, specifically for basic AWS discovery. If you're having a V...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
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Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
York, National Grid, DXC Technology, experian, BEACHBODY
Spotify, MailChimp, Slack, Twitter
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Pingdom and other solutions. Updated: September 2020.
896,803 professionals have used our research since 2012.