Serviceaide Luma vs Zendesk Messaging comparison

Serviceaide and Zendesk are both solutions in the Live Chat category. Serviceaide is ranked #15, while Zendesk is ranked #11. Serviceaide holds a 1.4% mindshare in LC, compared to Zendesk’s 5.0% mindshare. Additionally, 100% of Zendesk users are willing to recommend the solution.

Serviceaide Luma

50 Views
50 Comparison Views

Zendesk Messaging

Read 1 Zendesk Messaging review

197 Views
32 Comparison Views

100% willing to recommend

Serviceaide Luma

Zendesk Messaging

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Serviceaide Luma and Zendesk Messaging based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: September 2025).

Buyer's Guide

Live Chat

September 2025

Download the complete report

Helped 869,095 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Serviceaide Luma

Ranking in Live Chat

15th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk Messaging

Ranking in Live Chat

11th

Average Rating

10.0

Number of Reviews

Ranking in other categories

Text Messaging (12th)

Mindshare comparison

As of October 2025, in the Live Chat category, the mindshare of Serviceaide Luma is 1.4%, up from 0.7% compared to the previous year. The mindshare of Zendesk Messaging is 5.0%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Market Share Distribution
Product	Market Share (%)
Zendesk Messaging	5.0%
Serviceaide Luma	1.4%
Other	93.6%

Live Chat

Featured Reviews

Use Serviceaide Luma?

Share your opinion

ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

See recommendations

869,095 professionals have used our research since 2012.

Comparisons

No data available

Amazon Connect vs Zendesk Messaging

Compared 100% of the time

More Zendesk Messaging Competitors

Product Reports

Buyer's Guide

Live Chat

September 2025

Download Serviceaide Luma product report

Buyer's Guide

Live Chat

September 2025

Download Zendesk Messaging product report

Also Known As

Luma

Zendesk Talk

Overview

Luma is a Virtual Agent that provides better service experiences by providing customers with an intelligent, natural language conversational approach to Service Management. ... a conversational interface that guides users to actionable requests and improved self-service.

Serviceaide

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

ipc, BOSTON FINANCIAL, CloudSmartz, FUJITSU, OnStar

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: September 2025.

DOWNLOAD NOW

869,095 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.