Service Creatio vs Verint Open Platform comparison

Creatio and Verint are both solutions in the Customer Experience Management category. Creatio is ranked #19, while Verint is ranked #10 with an average rating of 8.2. Creatio holds a 1.6% mindshare in CEM, compared to Verint’s 1.1% mindshare. Additionally, 100% of Creatio users are willing to recommend the solution, compared to 100% of Verint users who would recommend it.

Service Creatio

Read 3 Service Creatio reviews

1,381 Views
856 Comparison Views

100% willing to recommend

Verint Open Platform

Read 6 Verint Open Platform reviews

596 Views
596 Comparison Views

100% willing to recommend

Service Creatio

Verint Open Platform

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Executive Summary

We performed a comparison between Service Creatio and Verint Open Platform based on real PeerSpot user reviews.

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To learn more, read our detailed Customer Experience Management Report (Updated: May 2026).

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Customer Experience Management

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Service Creatio

Ranking in Customer Experience Management

19th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (15th)

Verint Open Platform

Ranking in Customer Experience Management

10th

Average Rating

8.2

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Customer Experience Management category, the mindshare of Service Creatio is 1.6%, up from 1.6% compared to the previous year. The mindshare of Verint Open Platform is 1.1%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Mindshare Distribution
Product	Mindshare (%)
Verint Open Platform	1.1%
Service Creatio	1.6%
Other	97.3%

Customer Experience Management

Featured Reviews

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

Read full review

Elisha Guile-Anderson

Supervisor, Real Time Operations at Gabb

Real-time analytics have streamlined workforce scheduling and improved service level decisions

I thought Verint Open Platform was really great overall. I think there were just a few small things here and there that I would maybe change. I thought it would be really helpful if I could pull up a list of agents specifically, not just based on their teams. If I could just type their names and hit tab and then they would come into some scheduling timeline, that would be beneficial. This would be especially helpful if I needed to add unplanned absence from our sick line. We had agents that would call or email our sick line, calling out sick for the day, so it was a bit of a manual process. But other than that, I thought it was great. Probably the main improvement would be pulling agents up in more of a list format. Perhaps this has been fixed since my time using the product.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Our customers have seen value and efficiency using this solution."

"Service Creatio is a great tool in process automation."

"Verint Open Platform has made the work much easier for the RTAs and for the schedulers who update the schedules from scratch and download the raw data while checking the adherence for agents."

"It really streamlined a lot of our processes, especially our Realtime Analyst processes."

"Since using Verint Open Platform, I have seen a reduction in manual work, with almost a 70 to 80% uplift from the manual effort and other WFM tools when we transitioned to Verint, which represents a very significant uplift and reduction in manual work."

"The companies that implemented the Quality Bot saw operational gains, an increase in NPS, an improvement in quality, and more assertiveness in identifying which agents were not performing at their best."

"Verint Open Platform has positively impacted my organization by increasing the productive time of my team and making real-time tasks easier to manage."

"Most things work great out of the box, and we do not have many customer complaints about features not working."

Cons

"The return material authorization should utilize no-code or low-code."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

"One thing that sometimes customers complain about is the lack of support in Portuguese since I am based in Brazil and the customers that I support are mostly in Brazil."

"To improve Verint Open Platform, I would recommend adding a section that creates easier options for the rostering part, such as work patterns and work events including training, breaks, lunches, and meetings."

"One improvement needed for Verint Open Platform is that the upgrades need to be scheduled, and there is a need for application improvement in terms of latency, as real-time takes time to refresh the screen."

"Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part."

"I think there were just a few small things here and there that I would maybe change."

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Questions from the Community

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

What is your experience regarding pricing and costs for Service Creatio?

The affordability of Service Creatio depends on the kind of customer. I think it's affordable; the new pricing model is more accessible than the old one. However, we have a barrier now that prevent...

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What is your experience regarding pricing and costs for Verint Open Platform?

I do not have those numbers with me right now, but the experience, as I am the vendor and not the end customer, indicates that many times we have to be aggressive on discounts because of competitio...

See all answers

What needs improvement with Verint Open Platform?

Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is ver...

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What is your primary use case for Verint Open Platform?

The main use case I have for Verint Open Platform is the use of AI, both to handle the coaching part and real-time validation of what happens on the call with alerts to the supervisor when somethin...

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Comparisons

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Compared 15% of the time

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Freshdesk vs Service Creatio

Compared 13% of the time

Avanade Customer Experience vs Service Creatio

Compared 11% of the time

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Compared 60% of the time

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Compared 40% of the time

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

June 2026

Download Service Creatio product report

Buyer's Guide

Verint Open Platform

June 2026

Download Verint Open Platform product report

Also Known As

bpm’online customer service, bpm’online service enterprise

No data available

Overview

Service Creatio streamlines customer service management through automation and integration to enhance productivity and customer satisfaction.

Service Creatio is designed to meet the demands of dynamic customer service environments by providing seamless tools for handling requests and automating routine tasks. Its architecture enables quick adaptation to evolving service landscapes, ensuring smooth workflows and effective communication within teams. By supporting various third-party integrations, it facilitates a unified ecosystem that enhances service quality and operational efficiency.

What are some valuable features of Service Creatio?

Omnichannel communication: Centralizes customer interactions across multiple channels for a unified view.
Case management: Automates request processing to prioritize and resolve issues efficiently.
Knowledge base: Provides a comprehensive repository for consistent information sharing.
Service analytics: Delivers insights through detailed reporting to optimize service performance.
Process designer: Allows customization of business processes to align with specific service requirements.

What benefits should users seek in reviews of Service Creatio?

Enhanced efficiency: Automation reduces manual effort and accelerates service delivery.
Improved customer satisfaction: Quick and accurate responses enhance client experiences.
Scalability: Easily adapts to growing business needs without compromising service quality.
Cost reduction: Streamlined operations lead to lower expenses.

Service Creatio has been effectively implemented in industries such as finance, telecommunications, and manufacturing. Its adaptability supports complex workflows common in these fields, helping companies maintain high service standards while addressing unique operational challenges. With its robust features tailored for industry-specific needs, Service Creatio proves to be a strategic asset in enhancing service delivery and customer engagement.

Creatio

Verint Open Platform delivers comprehensive business intelligence with cutting-edge features to streamline processes and enhance data management for expert users.

Designed for enterprises looking to optimize efficiency, Verint Open Platform provides sophisticated tools tailored for intelligent data integration. It enables seamless collaboration across teams, ensuring that the data analysis is accurate and actionable. With a user-centric design, it fosters improved decision-making, supporting a wide array of applications from customer experience to performance metrics.

What are the key features of Verint Open Platform?

Advanced Analytics: Provides in-depth insights into operational data.
Scalability: Adapts effortlessly to changing business requirements.
Integration Capabilities: Easily connects with existing systems for streamlined workflows.

What benefits and ROI can users expect from Verint Open Platform?

Increased Efficiency: Reduces manual processes and improves productivity.
Cost Savings: Minimizes operational costs through optimized processes.
Enhanced Decision-Making: Facilitates informed decisions with accurate data insights.

Verint Open Platform is implemented in financial services to optimize customer interactions, in retail for supply chain insights, and in telecommunications for improving service delivery. Its adaptability makes it a valuable asset across these industries.

Verint

Sample Customers

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Information Not Available

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May 2026

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